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Text Content

Refer a friend, get $50! Click here.

 * Help
 * Residential
 * Business
 * Contact Us
 * EN
    * ES

 * 
 * My Account

Check Availability
 * Internet
 * TV
 * Phone
 * Construction
 * Service Areas
 * Jobs
 * About Us
 * Check Availability

Check Availability



EXPERIENCE THE FASTEST INTERNET AROUND WITH 100% FIBER.

Discover a new choice in Internet with unbelievably fast speeds (up to 10
Gigs!), unbeatable reliability, and local customer service – all at a great
price.

Check Availability

Download our Right of Entry agreement

fill it out, and email it back to

communities@omnifiber.com



SPEED MATTERS- FIBER IS THE FUTURE

With our 100% fiber-to-the-home network, you'll enjoy a faster, more reliable
Internet experience to power all of the connected devices within your home. From
working from home, streaming your favorite shows, gaming, or adding convenience
with the latest smart home devices, fiber can power it all. Future-proof your
home with the power of fiber.

Explore Internet


TV AND ENTERTAINMENT ON YOUR TERMS

From the best in live TV and On Demand with DIRECTVstream, a traditional cable
experience with Omni Fiber TV, or choosing your own streaming services from our
convenient suggestion tool, we have flexible options to fit your interests and
budget.

Explore TV



STAY CONNECTED WITH HOME PHONE

Get peace of mind with reliable home phone service for only $15 per month. Enjoy
unlimited domestic long distance and 15 convenient calling features. And, you
can keep your existing phone number.


PRICING PLANS



500 MBPS

Perfect for a connected home with multiple devices

$65 /MO

with ebill & autopay

WHAT’S INCLUDED

 * No contracts!
 * Download speeds up to 500 Mbps
 * Upload speeds up to 500 Mbps
 * Premium Wi-Fi included
 * 5-10 connected devices
 * Great for streaming HD video and all your Internet connected devices

1,000 MBPS (1 GIG)

Great for families with multiple devices, gamers and people who work from home

$85 /MO

with ebill & autopay

WHAT’S INCLUDED

 * No contracts!
 * Download speeds up to 1,000 Mbps
 * Upload speeds up to 1,000 Mbps
 * Premium Wi-Fi included
 * 10-20 connected devices
 * Great for streaming HD video, online gaming and work from home

2,000 MBPS (2 GIG)

Our fastest speed for the most connected homes

$105 /MO

with ebill & autopay

WHAT’S INCLUDED

 * No contracts!
 * Download speeds up to 2,000 Mbps
 * Upload speeds up to 2,000 Mbps
 * Premium Wi-Fi included
 * 20+ connected devices
 * The fastest speeds for serious gamers, heavy video streamers or multiple
   family members working from home

DON’T SEE THE PLAN YOU ARE LOOKING FOR?

Not all rate plans are available online. Call 1-844-844-OMNI (6664) and an Omni
Fiber agent will be happy to help you find the best deal in your area.

Start shopping

To see if Omni Fiber is available in your area, enter
your address below.

×
Check Availability


WANT TO KNOW MORE?

Learn more about Omni Fiber

 * General
 * Construction
 * Service Areas
 * Internet
 * TV
 * Phone
 * Affordable Connectivity Program
 * Installation
 * Billing

GENERAL

DOES OMNI FIBER OFFER A REFERRAL PROGRAM?

Yes! Omni Fiber fans can recommend their friends and family (separate
households) and earn a $50 e-gift card of their choice for each referral, and
your referred friend will receive a $50 e-gift card too. Gift cards are sent via
email 60 days after installation of the referred customer’s installation. You
can get started at omnifiber.com/refer.

HOW WILL I KNOW WHEN SERVICE BECOMES AVAILABLE?

The best way to secure a quick install is to pre-order service which saves your
place in line with no upfront payment or commitment. Once service is available
in your area, we will contact you via the contact information provided with your
pre-order.

ARE THERE ANY PLANS TO OFFER SERVICE IN OTHER TOWNS NOT LISTED?

Yes. We are currently evaluating more towns in Ohio, Pennsylvania, and
Michigan. 

I LIVE IN ONE OF THE TOWNS LISTED. WILL ALL HOMES IN THE TOWNS LISTED BE
SERVICEABLE AND WHEN?

Most homes in the towns listed will be serviceable. If you live in an apartment,
we will need an agreement from the property owner called a Right of Entry (ROE)
to bring facilities to each apartment.  Encourage your landlord to reach out to
us so we can process an agreement and build fiber to your community. 

WHERE WILL OMNI FIBER OFFER SERVICE?

Please visit: www.omnifiber.com/serviceareas/ for current and future service
areas. Our initial service areas in each community will roughly follow city
limits.

WHAT SERVICES DOES OMNI FIBER OFFER?

Omni Fiber offers 100% fiber-to-the-home Internet with symmetrical speeds, TV
and home Phone services.

WILL OMNI FIBER OFFER SERVICE TO BUSINESS CUSTOMERS?

Yes, Internet, TV, and voice service will be available for business customers.

WHAT IS DIFFERENT ABOUT OMNI FIBER?

Omni Fiber delivers what people expect from their Internet Service Provider:
blazingly fast Internet speeds, unbeatable reliability, 100% in-home coverage,
and best-in-class local customer service. We keep things simple, and that means
no contracts, no hidden fees, no data caps, no installation fees, and a 30-day
money-back guarantee. 

HOW CAN I GET OMNI FIBER?

If you are located within one of our current or coming soon service areas you
can pre-order by clicking on "Check Availability" right here on the website and
providing your address, selecting your Internet plan, and providing your name,
email, and phone. Once service is available in your area and ready for
installation, we will contact you. 

CONSTRUCTION

HOW LONG DOES CONSTRUCTION TAKE?

The duration of construction depends on the layout and design of your
neighborhood.  Our goal is to complete the process as quickly as possible.  In
each neighborhood, construction may take 4 to 8 weeks. Building our network
in all neighborhoods in a town may take 6-12 months depending on the size of the
town. 

WHAT IS THE CONSTRUCTION PROCESS?

The duration of construction depends on the layout and design of your
neighborhood.  Our goal is to complete the process as quickly as possible.  In
each neighborhood, construction may take 4 to 8 weeks. Building our network
in all neighborhoods in a town may take 6-12 months depending on the size of the
town.   
 * Aerial construction:  Our crews will utilize bucket trucks to hang
   fiber-optic cable on utility poles which may temporarily impede the flow of
   traffic. Please pass our teams safely when you encounter them.
 * Underground construction: Before we bury the fiber-optic cables, we ask the
   utility companies to come out and mark with flags and paint where their lines
   are located to avoid damaging them. We may also dig in some places to verify
   the location of other utilities. Next, underground conduit and access vaults
   are installed along a designated utility easement. Finally, our construction
   teams will install the fiber-optic cables and connect them together to create
   one seamless network. 

This process takes a few weeks and once our crews have finished, any impact to
yards and public areas will be restored.

DOES OMNI FIBER HAVE PERMISSION TO BE ON MY PROPERTY?

Yes, Omni Fiber is permitted to access designated utility easements, usually
located within the back alley, a strip of land along the street,
sidewalk, or front yard, a rear lot line, or between two lots. If the easement
is within a fenced yard, our crews will need your help accessing them. 
Designated personnel will need to access the easement whether or not it is
behind a fence or other secured area. 

CAN I OPT OUT OF INSTALLING FIBER ON MY PROPERTY?

Fiber installation occurs on designated utility easements, which can be used to
construct and maintain utility lines. This means that we will need access to the
easement through your property to connect other homes and businesses along the
route. However, the choice to join Omni Fiber’s network and have fiber run into
your home is ultimately yours.  We think you’ll want to! 

WILL OMNI FIBER MAKE SURE MY PROPERTY IS LEFT AS IT WAS BEFORE CONSTRUCTION
STARTED?

Our crews will do everything they can to minimize impact to your property. Once
construction is complete and as weather permits, we will restore lawns in areas
where digging occurred.  However, we make mistakes too. If restoration is not
completed to your satisfaction, please contact us using the form at
 www.omnifiber.com/construction .

WHAT SHOULD I DO TO MAKE SURE OMNI FIBER AVOIDS MY INVISIBLE FENCE, SPRINKLER
SYSTEM, SUMP PUMP LINE, OR OTHER UNDERGROUND ITEMS IN MY YARD DURING
CONSTRUCTION?

Our construction crews approach your yard with the assumption that there may be
private utilities located underground that aren’t already marked and will do
their best to avoid them. If you would like to take a precautionary step, please
mark areas of concern with pink or white flags or landscape-safe paint to alert
crews of the need for caution. You can also report any underground items by
completing the “Construction Feedback Form” available at
omnifiber.com/construction. 

WHEN CAN I REMOVE THE UTILITY MARKING FLAGS OR PAINT IN MY YARD?

To minimize disruption on your property, we strongly encourage you to leave
markers and paint in place until construction of the network is complete.
Utility flags are placed to avoid other utility disturbances or accidents in the
area while work is being completed. Different colored flags signal the different
utilities: blue for water, yellow for oil and gas, orange for
telecommunications, etc. Any paint markings aren't permanent and will fade over
time.

WILL YOU MOVE MY FLOWERS, POTTED PLANTS, OR OTHER ITEMS I’VE PLACED IN THE
UTILITY EASEMENT BEFORE YOU BUILD IN MY YARD?

Unfortunately, we are unable to move or care for plants or other obstructions
that have been placed in the easements. Before construction crews start work in
your neighborhood, we will leave a door hanger so that you have time to move
your plants or obstructions to a safe spot. 

IF CONSTRUCTION CREWS ARE WORKING NEAR MY HOUSE, DOES THAT MEAN I CAN START
USING FIBER INTERNET WHEN THEY’VE FINISHED?

When work is happening near your house, it’s getting close! Service will be
available for installation once a group of homes is collectively connected to
the systems and we’ve completed testing. Omni Fiber will attempt to contact you
as soon as possible so you can schedule installation at your address. We also
offer the ability to place a pre-order on our website to ensure you're installed
as soon as possible once services become available.

SERVICE AREAS

HOW WILL I KNOW WHEN SERVICE BECOMES AVAILABLE?

The best way to secure a quick install is to pre-order service which saves your
place in line with no upfront payment or commitment. Once service is available
in your area, we will contact you via the contact information provided with your
pre-order.

WHERE WILL OMNI FIBER OFFER SERVICE?

In the next few months, we are focusing on small towns and cities in Ohio,
Pennsylvania, and Michigan. Soon we will start evaluating more markets in other
states in the Midwest. If you are interested in bringing fiber to your
community, send us an email to info@omnifiber.com

I LIVE IN ONE OF THE TOWNS LISTED. WILL ALL HOMES IN THE TOWNS BE SERVICEABLE
AND WHEN?

Most homes in the towns listed will be serviceable.  If you live in an
apartment, we will need special access from the property owner called Right of
Entry (ROE) to bring our facilities to each apartment.  

ARE THERE ANY PLANS TO OFFER SERVICE IN OTHER TOWNS NOT LISTED YET?

Yes. We are currently evaluating more towns in Ohio, Pennsylvania, and
Michigan. 

INTERNET

DOES OMNI FIBER OFFER STATIC IPS?

Static IPs are available to business accounts only. A static IP is an additional
$10 per month. For more information, please view our Static IP FAQ at
https://omnifiber.com/staticipfaq .  

WHAT TYPE OF NETWORK DOES OMNI FIBER HAVE?

Omni Fiber Internet is powered by a 10 Gbps XGS-PON all-fiber network.

WHAT IF I AM GETTING LOWER THAN EXPECTED SPEED TEST RESULTS?

If you ran a speed test and didn't get the speed you were expecting, please
follow this guide: slow-speed troubleshooting guide

DOES OMNI FIBER OFFER EMAIL SERVICE?

Omni Fiber does not offer email service, but multiple free services are
available. Below are links to three of the most popular:   Gmail  Outlook Yahoo

IF I AM USING YOUR ROUTER, CAN I ADD MY OWN MESH ACCESS POINT TO EXTEND
COVERAGE?

Yes, but we do not recommend this. The device will need to be of the same brand
and series as the primary router we provide. Should something happen to the
primary router thereby causing us to replace it, we cannot guarantee that the
replacement will be of the same series as the original. This would mean that
your access point would stop working after the exchange.

WHAT DEVICES WILL YOU INSTALL WITH MY INTERNET SERVICE?

We will install a device called an ONU (Optical Network Unit) which is similar
to a modem, but is designed for Fiber-Optic connections. This device converts
optical signals transmitted via fiber optic cable into electrical signals which
are transmitted via Ethernet. We will also install a router which will connect
to the ONU and allow the devices in your home to share the connection. Effective
September 2023, the routers we provide are Wi-Fi 6 AX3000 (for services below
500 Mbps) or Wi-Fi 6E AXE7800 (for services 500 Mbps and above) Mesh routers or
better. If additional Wi-Fi coverage is needed, we offer additional Whole Home
Wi-Fi Mesh Access Points for $10 per month each.

WHAT IS THE DIFFERENCE BETWEEN DOWNLOAD AND UPLOAD SPEED?

Download speed is the amount of data your computer receives from the Internet in
a given second (I.e. watching videos). Upload speed is the amount of data your
computer sends to the Internet in a given second (I.e. sending email, pictures,
or playing online video games). 

WHAT ARE SYMMETRICAL SPEEDS?

Symmetrical Internet speed gives you equally fast download and upload speeds.
Cable providers typically have a much slower upload speed than their advertised
download speeds. Upload speeds are important for things like working from home
(zoom meetings, uploading large files to servers), uploading videos and photos,
and for gaming.

HOW MUCH INTERNET SPEED DO I NEED FOR MY HOME?

The devices and activities that utilize the internet will vary for each
household. Factors include how many devices are connected to the internet, how
devices are utilized, and how much activity is going on at the same time.
Speaking with one of our knowledgeable Omni Fiber representatives may be the
easiest way to identify the speed you would need.

WHAT IF I WANT EBILL BUT NOT AUTOPAY?

The discount for ebill is $5/month and for autopay is $5/month.  Customers can
select none, one, or both. We recommend taking advantage of the convenience and
savings of both.

CAN I USE MY OWN ROUTER OR MESH NETWORK?

Yes, you can, however, you will need to keep the Omni Fiber provided router
connected between your router and our fiber ONU.  We also recommend that
customers keep the following in mind before deciding to use their own device:
 * Omni Fiber does not charge for the primary router. It is provided without
   charge with your service, so you will not save money by using your own
   device.
 * The routers we provide are Wi-Fi 6 AX3000 (for services below 500 Mbps) or
   Wi-Fi 6E AXE7800 (for services at 500 Mbps or over) mesh routers or better.
   Using an older device may impair your experience.
 * We provide customers with full access to the routers. You do not need to use
   your own device to have control over the network.
 * Using your own router will limit the support we are able to provide to you.

WHAT IS WI-FI 6?

Wi-Fi 6 (802.11ax) is the latest generation of Wi-Fi technology that replaces
Wi-Fi 5 (802.11ac). It has a maximum rate that is almost 40% faster, better
coverage, is more energy efficient, and handles Wi-Fi congestion better.

WHAT IS WI-FI 6E?

Wi-Fi 6E takes Wi-Fi 6 to the next level by adding the new 6GHz band. This means
even less congestion for more speed and more devices at the same time.

WHAT IS FIBER INTERNET?

Fiber-optic cabling is made from tiny strands of glass that can transmit light
signals over long distances, transporting data much faster than traditional
cable internet. Light signals are also more reliable as they do not rely heavily
on electrical power to be transmitted like cable internet and are not sensitive
to electrical interference or water intrusion. In a nutshell, it’s faster and
more reliable!

TV

WHY ARE LOCAL CHANNELS NOT INCLUDED IN OMNI FIBER TV?

Local channels are expensive and customers can get them for free with an
antenna. If we included local channels, we would have to charge $30 to $40 more
per month. Local channels as well as regional sports are available through
DIRECTV Stream, which you can order with your Omni Fiber Internet.

WHY DOESN’T OMNI FIBER OFFER ADDITIONAL CHANNELS OR PACKAGES?

Our goal is to help you find the best TV option to accompany your Omni Fiber
Internet. Omni Fiber TV is designed to be a low-cost option for our customers
that want popular entertainment available from the national networks. In order
to keep that cost low, we had to exclude networks which carry expensive sports
programming from this package as programmers limit how we can package networks.
However, these networks are available from streaming providers such as DIRECTV
Stream, YouTube TV, and others. Whatever your viewing preferences, we can help
you find the best option to compliment your Omni Fiber Internet service.

WHY DID OMNI FIBER PARTNER WITH DIRECTV STREAM AND NOT WITH OTHER PROVIDERS?

Omni Fiber evaluated all the streaming services available and found that DIRECTV
Stream carries more channels than any other service, offers more tiers than any
other streaming provider, and is the only streaming provider that offers
optional equipment with a remote control with numbers which makes the streaming
experience quite similar to traditional cable services. Finally, Omni Fiber is
working to offer other streaming services as well.

DOES OMNI FIBER OFFER A DISCOUNT FOR CUSTOMERS THAT SIGN UP FOR DIRECTV STREAM?

No. The price of DIRECTV Stream is the same whether you sign up through us or
directly through DIRECTV. However, customers who sign up through us receive free
professional installation when DIRECTV Stream is ordered at the same
time as Internet service.

PHONE

DO OMNI FIBER’S PHONE PRODUCTS SUPPORT TTY (TELETYPEWRITER)?

Yes. Our services support all commonly used cross-manufacturer standard TTY
signal protocols. Services such as voicemail, auto attendant, and interactive
voice response (IVR) are usable by TTY users with TTYs.

DO OMNI FIBER’S PHONE PRODUCTS SUPPORT TRS (TELEPHONE RELAY SERVICE)?

Yes. Our voice services support 711 for the Telecommunications Relay Service
(TRS), which is a telephone service that facilitates phone calls between people
with hearing and speech disabilities and other individuals. A TRS call can be
initiated at no additional charge by a person with or without a disability by
dialing 711 from a home phone, teletypewriter (TTY), or telecommunications
device for the deaf (TDD).

WHO DO I CONTACT IF I HAVE ACCESSIBILITY CONCERNS?

If you or someone under your care is disabled and you have any concerns
regarding accessibility to Omni Fiber phone services, please email
customerservice@omnifiber.com or call 844-844-6664.

IF I ORDER PHONE SERVICE, CAN I KEEP MY CURRENT PHONE NUMBER?

In most cases you can keep your current phone number.  There may
be circumstances when we are not able to transfer your number. If that is the
case, we’ll discuss options with you.

AFFORDABLE CONNECTIVITY PROGRAM

DOES OMNI FIBER PARTICIPATE IN THE AFFORDABLE CONNECTIVITY PROGRAM?

Due to lack of funding from Congress, we are no longer able to offer this
discount. 

INSTALLATION

HOW LONG IS THE INSTALLATION PROCESS?

Because most homes have not had fiber-optic technology installed before, the
process to wire your home for service can take up to four hours. The installer
will run a fiber-optic line directly to your home. To bring fiber-optic internet
into your house, they will drill a small hole into your home. Finally, they will
install an Optical Network Unit (ONU) and a Premium Wi-Fi router.

HOW DO I SCHEDULE MY INSTALLATION?

Once service becomes available in your neighborhood, a member from our Customer
Support Team will contact you via email or phone to schedule an
installation from the contact information you submitted on our website or with
one of our agents. You are also welcome to contact our Customer Support Team at
844-844-OMNI (6664).

DO I NEED TO BE HOME FOR THE INSTALLATION?

Yes, please make sure someone 18 years or older is present for the entire
duration of the installation.  For the safety of our employees, we also ask that
you please keep pets in a safe place during the installation (with the exception
of service animals).

WHAT DEVICES WILL BE INSTALLED? HOW MUCH DOES EQUIPMENT COST?

To bring fiber-optic internet to your home, Omni Fiber will install an Optical
Network Unit (ONU) at no additional cost.  While cable and DSL internet use
modems, fiber-optic internet uses an ONU.   The ONU translates the fiber-optic
light signal into an electrical signal readable by the router, ethernet cable,
and connected devices. We also include a Premium Wi-Fi router.  While you are
welcome to use your own router, we highly recommend the use of our equipment at
no additional cost. Additional optional access points are available with
Whole-Home Wi-Fi, which are $10/month per access point.

BILLING

I’M GOING ON VACATION. CAN I PUT MY SERVICE ON HOLD?

We offer a reduced rate “Vacation” service to our residential internet customers
for when they will be away from the service address for an extended period.
While on the vacation plan, you will pay $10 per month with eBill and Autopay
($20 without). Your internet service will be dropped to a minimal speed during
this period not suitable for most purposes (including video monitoring for
things like Ring© or Nest© security). When you are ready to return to normal
service, just let us know and we will resume your service, no appointment
needed. Whole-Home Wi-Fi billing will be suspended while on vacation service and
resume when normal billing starts. You can place your service on vacation
service for up to 6 months once in any 12-month period. Unlimited Home Phone and
Omni Fiber TV will be billed at the standard rates during this period if
applicable. You can forward your home phone number to any number you wish and
Omni Fiber TV can be used anywhere (some channel restrictions apply for live
viewing).

WHEN IS MY PAYMENT DUE?

The payment is due 15 days after the bill is generated.

CAN I MAKE A PARTIAL PAYMENT?

Yes, you can. Any amount you pay will be credited to your bill. The payment will
be applied first to your Internet service, then Phone service, and then TV
service. However, the fact you have made a partial payment will not always
prevent the disconnection of your service.

WILL I BE CHARGED A FEE FOR RETURNED CHECKS?

Yes, there is a $35 fee for returned checks.

WHAT HAPPENS IF I DECIDE I WANT TO CANCEL MY RESIDENTIAL SERVICE?

You may cancel your service(s) at any time without penalty or cancellation fee.
We do not pro-rate for partial months if services are canceled between billing
periods.

HOW DO I RETURN MY EQUIPMENT?

Please call 844-844-OMNI (6664) for service cancelation and instructions on how
to return the equipment.  

CAN I SELECT THE DATE MY BILL IS DUE BY?

Unfortunately, we cannot accommodate selecting your bill date at this time, but
it is something we are working on for the future. 



NEWS

More
 * Blog
 * By Ryan Horvath
 * Posted 2 weeks

Omni Fiber expands its Fiber Internet Service into eastern Ohio and western
Pennsylvania


 * Blog
 * By Ryan Horvath
 * Posted 4 weeks

Omni Fiber announces $150 Million in financing from Stonepeak Credit to continue
rapid expansion in the Midwest


 * Blog
 * By Omni Fiber
 * Posted 5 months

What is Symmetrical Internet?



RESIDENTIAL

 * Internet
 * TV
 * Home Phone

BUSINESS

 * Internet
 * Business Phone
 * Business Solutions

SUPPORT

 * Mange Account
 * Contact Us
 * FAQs
 * Construction
 * Construction Feedback
 * Terms

ABOUT US

 * Company
 * Careers
 * Our Team
 * News

CONTACT

1-844-844-OMNI (6664)
customerservice@omnifiber.com

MARKETS

 * Ashland, OH
 * Austintown, OH
 * Ballville Township, OH
 * Bellevue, OH
 * Boardman, OH
 * Bucyrus, OH
 * Canfield, OH
 * Catawba Island, OH
 * Clyde, OH
 * Columbiana, OH
 * Connellsville, PA
 * Defiance, OH
 * Dover, OH
 * Eaton, OH
 * Ellwood City, PA
 * Farrell, PA
 * Fremont, OH
 * Girard, OH
 * Green Springs, OH
 * Greenville, OH
 * Hermitage, PA
 * Huron, OH
 * Lexington, OH
 * London, OH
 * Mansfield, OH
 * Maumee, OH
 * McDonald, OH
 * Mineral Ridge, OH
 * Monroeville, OH
 * Mount Gilead, OH
 * Mount Vernon, OH
 * New Castle, PA
 * New Philadelphia, OH
 * Niles, OH
 * Norwalk, OH
 * Oak Harbor, OH
 * Ontario, OH
 * Pataskala, OH
 * Perkins Township, OH
 * Perrysburg, OH
 * Poland, OH
 * Port Clinton, OH
 * Rossford, OH
 * Salem, OH
 * Sandusky, OH
 * Sharon, PA
 * Sharpsville, PA
 * Shelby, OH
 * South Connellsville, PA
 * Tiffin, OH
 * Uniontown, PA
 * Upper Sandusky, OH
 * Wauseon, OH
 * Wilmington, OH
 * Wooster, OH
 * Zelienople, PA

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