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CONTACT US

Please note we are experiencing longer than normal wait times due to high
volume. We are working to assist each customer as quickly and thoroughly as
possible. We appreciate your patience.


I am a TenantI am a Landlord


QUESTIONS?

Can I cancel a booking?
You can cancel your booking at any time. Here’s how it works: You won’t be
charged for cancelling a booking before the landlord accepts it. But if you
cancel after your booking is accepted, your Spotahome fee won’t be refunded, and
you may lose some of the rent you paid upfront.
Can I visit a property before I book?
No, but the beauty of booking with us is that you don’t have to. Our team verify
the properties for you, leaving you more time to plan, pack, or just relax.
Who will I be living with?
We have tenants of all ages and nationalities in our properties, but we cannot
share their details with you for privacy reasons.
What is a Homechecker?
Homecheckers are people that verify properties for you. They create the digital
floor plans, video tours, and photos you see on our listings. You can trust a
Homechecker. They’re your eyes and ears in each of our cities as they live
there. And we give them weekly feedback to help them, help you. In Belgium, our
Homecheckers only operate online.
My booking has been accepted, now what?
You’ll pay your Spotahome fee (not charged in London) and first rental payment.
This money will stay safe until after you move in. We’ll also put you in contact
with your landlord so you can organise a check in time. The only other thing for
you to do is relax – you’re on the move!
What happens if I don’t like the property I’ve moved into?
You have 24hrs to let us know if everything is okay. If you think you’ve been
missold to, or our listing was significantly different to what you got, we’ll
help you find somewhere else to live. If there are more serious issues, we can
help cover the cost of a hotel, or refund your money if necessary.
Is Spotahome safe?
Spotahome is a safe platform where more than 120K people have found their new
home completely online, sustaining always more than 4 out of 5 stars rating on
trustpilot. At Spotahome, we put our heart into making your life easier to take
away your worry:
 * We verify the properties for you and take honest photos and videos
   accompanied by an accurate description, for you to make the best and safe
   decision.
 * Our system guarantees you a great experience with secure payments 24hr after
   arrival protection. We’ll only transfer your rent to the landlord after you
   give us the go-ahead, and a cancellation policy comes as standard, among
   other guarantees.
 * Innovation is another hallmark for us, being the first to launch a no deposit
   service that facilitates your entry to the house of your dreams and protects
   the landlord in case of non-payments or damages.

Have a different question? See more


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