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TAULIA EXPERIENCE CENTER

SUPPLIER SUPPORT SERVICES

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FOR CUSTOMER SUPPORT SERVICES, VISIT CUSTOMERSUPPORT.TAULIA.COM

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GETTING PAID EARLY

Accepting Early Payments

Using Cash Planner

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ENROLLMENT

Sign Up/Enrollment Information

Supplier Launch

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PAYMENTS

Payment Reports

Payment Status

MORE


PURCHASE ORDERS

Purchase Order Details

Purchase Order Reporting

MORE


MASS INVOICING

eFile - Multi-Format Invoicing

eSend - PDF Invoicing

MORE


RECEIVABLES FINANCE

AR Invoices

AR Payments

MORE


LOGGING IN/PASSWORDS

Logging In

Password Management

MORE


ACCOUNT MANAGEMENT

Managing Account Users

Managing Email Notifications

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INVOICES

Creating Invoices

Invoice Reporting

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SUPPLIER INFO MANAGEMENT

Supplier Bank Account Information

Supplier Tax Identifier Information

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GENERAL UPDATES

Release Notes

Known Issues

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SBN SUPPLIERS

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MOST VIEWED FAQ

How do I add or update my bank account/information?

How do I use Cash Planner?

What is eSend?

How do I check the status of my invoice?

How do I merge/combine my Taulia accounts into one?

How do I start/stop receiving email notifications?




RECENTLY UPDATED ARTICLES

How does Taulia support e-invoicing in different countries?

How do I start/stop receiving email notifications?

How do I submit my invoices through eFile?

AR Financing Receivables Invoices

How do I activate my Taulia account?




WHAT ARE SUPPLIERS CURRENTLY ASKING TAULIA?

 1. 
 2. 
 3. 


WHO REVIEWS OUR INVOICES?

Invoices are reviewed and approved by your customer; never Taulia. Use Taulia to
track the status of your invoices.


DOES TAULIA REJECT INVOICES?

No. The approval/rejection of invoices is owned by your customer.




WHY DID MY CUSTOMER REJECT MY INVOICE?

An invoice can be rejected for many reasons. If there is no rejection reason
provided, contact your customer.


WHY IS IT BETTER TO SUBMIT INVOICES THROUGH TAULIA?

Invoices submitted through Taulia are transmitted to your customer's accounting
system in real-time. It helps speed up the approval process.


MY INVOICE IS SHOWING "IN PROCESS". WHAT DOES IT MEAN?

It means your customer is reviewing your invoice. Contact your customer if you
have questions.


WHO CREATES PURCHASE ORDERS?

Your customer/buyer does. Taulia is a platform that electronically delivers POs
to suppliers. If you have concerns regarding the details of the PO, contact your
customer.




MY PO IS INCORRECT. WHO DO I CONTACT?

POs are created by your customer/buyer. Report the issue to them. If an update
is made, the updated PO is pushed back to Taulia.


AM I REQUIRED TO USE TAULIA?

We highly recommend using Taulia when invited by your customer to simplify your
business transactions.


HOW DO I GAIN ACCESS TO TAULIA?

Your company must be invited by your customer. If you there is an existing
account, ask your Taulia account admin to invite you as a user.


HOW DOES TAULIA WORK?

Taulia is connected to your customer's accounting system. This allows your
customer to deliver PO, invoice, or payment data between their system and
Taulia. You can then see this information through your Taulia account.




CAN I COMBINE DIFFERENT CUSTOMER ACCOUNTS?

Yes. We call this "merging". Merging accounts allow you to access all accounts
using a one login.


CAN I DELETE USER ACCOUNTS?

You can only deactivate previously active user accounts.


TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get
started.

GET STARTED




VIDEO LIBRARY


VIEW ALL


USER MANAGEMENT

Invite colleagues to Taulia that needs access to your customer account.


EMAIL MANAGEMENT

You have full control. Manage the emails you want to receive from Taulia.


TAKING EARLY PAYMENTS

Get paid early today! Learn how you can increase your working capital and cash
flow by getting paid early on your approved invoices.


GET PAID EARLY

Finding capital for your business shouldn’t be complicated.Join the thousands of
business who use Taulia to get paid early on their invoices.


I WOULD LIKE TO:

AUTOMATE EARLY PAYMENT
REQUEST EARLY PAYMENT
ACCEPT EARLY PAYMENT


WHAT IS TAULIA

We are a technology company dedicated to helping simplify business transactions
and increase cash flow through an easy to use platform.

GET TO KNOW US


SUPPORT POLICIES

Taulia Support and the entire Technical Services team is dedicated in helping
you succeed. To do that, we have policies in place to show our unwavering
commitment to you. Take a moment to read through our support policies to learn
more.


VIEW OUR POLICIES
We’re here when you need us.
Contact Support

Home /

Support Topic
--No Filter--  Receivables Finance   AR Invoices   AR Payments  SBN Suppliers
  SBN Suppliers  Taulia Enrollment   Sign Up/Enrollment Information   Using
Supplier Launch  Logging In/Passwords   Logging In   Password Management  Taulia
Account Management   Getting Started with Taulia   Managing Account Users
  Managing Email Notifications   Managing User Profiles   Combining/Merging
Taulia Accounts  Getting Paid Early   Accepting Early Payments   Requesting
Early Payments   Automating Early Payments - Cashflow™   Early Payment Status &
Details   Using Cash Planner  Purchase Orders   Purchase Order Details
  Searching for Purchase Orders   Purchase Order Reporting   Confirming Purchase
Orders   Advanced Shipping Notifications  Invoices   PO Invoicing (eFlip™)
  Non-PO Invoicing (eForm™)   Country Specific Invoicing   Invoice Upload
  Searching for Invoices   Invoice Reporting   Invoice Status   Invoice Details
  Credit Notes   Invoice Compliance Data  Payments   Searching for Payments
  Payment Reports   Payment Status   Payment Details  Mass Invoicing
(eFile™/eSend™)   eFile™ - Multi-Format Invoicing   eSend™ - PDF Invoicing
 Supplier Information Management   Supplier Address Management   Supplier Bank
Account Management   Supplier Tax Identifier Management   Supplier Certification
Management   Supplier Contact Management   Documents Management   Customer
Relationship Information  Announcements  Multi Language FAQs


FEATURED ARTICLES


POPULAR ARTICLES


Q. I AM NEW TO TAULIA. WHAT SHOULD I DO FIRST?

Article Number: 000008036

Quickly learn about Taulia and how to use it!


Q. HOW DO I UPDATE MY COMPANY/REMIT/SHIPMENT ADDRESS?

Article Number: 000003169

Information on how to update your address data.


Q. HOW DO I GET PAID EARLY (EARLY PAYMENT)?

Article Number: 000003465

Taulia offers multiple options to get paid early on your invoice!


Q. WHEN WILL MY INVOICE BE PAID?

Article Number: 000003643

Invoice payment structure varies by customer. You will find the invoice payment
term by looking at your invoice or PO in the portal.


Q. WHAT ARE THE DIFFERENT INVOICE STATUSES?

Article Number: 000003618

Defines the different invoice statuses available for an invoice.


Q. HOW DO I CONTACT SUPPORT?

Article Number: 000003357

Contact support if you are not able to find the help information you need.


Q. MY ACCOUNT IS LOCKED. HOW DO I RESET MY PASSWORD?

Article Number: 000003590

Your account will lock if you enter your password incorrectly more than 5 times.
You will need to reset your password in order to unlock your account.


Q. HOW DO I ACCESS OR SWITCH CUSTOMER ACCOUNTS?

Article Number: 000003466

Many portal users use Taulia for different customers. Because of this, accounts
are typically merged to provide easy access for multiple customers using one
email account in Taulia.


Q. WHAT DOES EACH EMAIL NOTIFICATION SETTING MEAN?

Article Number: 000007956

Definition of each email notification setting.


Q. HOW DO I ENROLL/REGISTER TO USE THE TAULIA PLATFORM?

Article Number: 000006479

Information on how to enroll to start using Taulia.


Q. HOW DO I CREATE INVOICES USING THE INVOICE UPLOAD FEATURE?

Article Number: 000008597

Information on how to upload invoices through the supplier platform using the
Invoice Upload feature.


I THINK MY TAULIA ACCOUNT HAS BEEN COMPROMISED.

Article Number: 000008754




GENERATING A HAR FILE FOR TROUBLESHOOTING.

Article Number: 000008767

Instruction on how to generate HAR file for further troubleshooting.


Q. HOW DO I ASSIGN BRANCHES TO OUR PORTAL USERS?

Article Number: 000008574

Branch permissions allow account admins to give access to specific data in the
portal.


Q. WHY ARE SOME TAULIA PORTAL FEATURES NOT AVAILABLE IN MY ACCOUNT?

Article Number: 000008582

Available portal features depends on what your customer enable for their
suppliers to use in the Taulia portal.


Q. HOW DO I CHECK THE HISTORY OF INVOICES SUBMITTED THROUGH THE INVOICE UPLOAD
FEATURE?

Article Number: 000008599

Information on how to check the status of invoices submitted using the Invoice
Upload feature.


Q. HOW DO I KNOW WHEN TO CREATE AN INVOICE FOR MY CUSTOMER?

Article Number: 000008534

Information on when you should create an invoice against a PO.


Q. HOW DO I ADD OTHER CUSTOMERS TO MY CURRENT TAULIA ACCOUNT?

Article Number: 000008659

Information on how to add other customer accounts to your current Taulia
account.


Q. CAN I DELETE AN INVOICE IN THE PORTAL?

Article Number: 000008537

Information about deleting an invoice in the portal


Q. WHO REVIEWS THEN APPROVE/REJECT/VOID THE INVOICES WE SUBMIT THROUGH TAULIA?

Article Number: 000008653

Taulia does not approved or reject invoices. The invoice approval process is
owned by your customer.


Q. CAN I ATTACH MY INVOICE INSTEAD OF CREATING THE INVOICE IN THE PORTAL?

Article Number: 000003338

Attaching an invoice will not populate the invoice fields. You must create the
invoice in the portal.


Q. HOW CAN I ADD A DELIVERY NOTE (PACKING SLIP) TO AN INVOICE?

Article Number: 000003325

The Taulia Supplier Portal refers to the packing slip as a Delivery Note. The
Delivery Note field is located above the Comment box at the bottom of the
invoice creation screen.


Q. HOW DO I PRINT A PURCHASE ORDER?

Article Number: 000003172

Information on how to print a copy of the purchase order from the portal.


Q. HOW DO I TAKE A SCREENSHOT?

Article Number: 000003353

Taking a desktop screenshot.


Q. HOW DO I SUBMIT MY INVOICES THROUGH EFILE?

Article Number: 000003361

Steps on how to submit your invoice after you are configured for eFile


Q. HOW DO I CREATE A CREDIT MEMO/NOTE TO OFFSET AN OVER PAYMENT?

Article Number: 000003334

Create a credit note for an invoice you have submitted.


Q. HOW DO I CHANGE MY TAULIA ACCOUNT'S EMAIL ADDRESS?

Article Number: 000003383

You can update the email address that you use to access Taulia.


Q. HOW DO I ATTACH DOCUMENTS TO MY INVOICE?

Article Number: 000003372

Attaching supporting documentation to your invoice.


Q. I AM GETTING AN EXCEEDS OPEN VALUE INVOICE ERROR

Article Number: 000003473

This invoice error means the invoice you submitted for processing is over the
value of the PO.


Q. HOW DO I UPDATE MY COMPANY NAME?

Article Number: 000003500

Q. How do I update my company name?


TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get
started.

GET STARTED




TOP FREQUENTLY ASKED QUESTIONS


Q. HOW DO I ADD OR UPDATE MY BANK ACCOUNT/INFORMATION?

Manage your bank information through the portal!


Q. HOW DO I USE CASH PLANNER?

Use Cash Planner to get paid early on your approved invoices.


Q. WHAT IS ESEND?

eSend allows you to email your PDF invoices to your customer.


Q. HOW DO I CHECK THE STATUS OF MY INVOICE?

Check the status of your invoice.


Q. HOW DO I MERGE/COMBINE MY TAULIA ACCOUNTS INTO ONE?

If you have more than one customer using the Taulia Portal and you need access
to two or more accounts with the same login, you can combine your customers to
one login.


Q. HOW DO I START/STOP RECEIVING EMAIL NOTIFICATIONS?

Use the email notification settings feature to manage your email notifications.


STILL CAN’T FIND WHAT YOU’RE LOOKING FOR?

Contact Support


BROWSE ANOTHER TOPIC


RECEIVABLES FINANCE

2 Topics


SBN SUPPLIERS

1 Topics


TAULIA ENROLLMENT

2 Topics


LOGGING IN/PASSWORDS

2 Topics


TAULIA ACCOUNT MANAGEMENT

5 Topics


GETTING PAID EARLY

5 Topics


PURCHASE ORDERS

5 Topics


INVOICES

10 Topics


PAYMENTS

4 Topics


MASS INVOICING (EFILE™/ESEND™)

2 Topics


SUPPLIER INFORMATION MANAGEMENT

0 Topics


ANNOUNCEMENTS

0 Topics


MULTI LANGUAGE FAQS

0 Topics


STILL CAN’T FIND WHAT YOU’RE LOOKING FOR?

Contact Support

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