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OUR COMMITMENT AND IMPACT


Discover how we’re working to build a sustainable future


Learn more




WHAT ARE YOU LOOKING FOR TODAY?


Mortgage


Credit cards


Accounts


Borrowing


Savings and investments


YOUR WAY, YOUR LIFESTYLE


PICK YOUR LIFE MOMENT

Not sure where to start? Learn more about our banking solutions, designed &
curated to follow your lifestyle.

My home

Discover our tools and mortgage services to find the best financing solution for
your future home.

 * I’m shopping for a new mortgage

 * I’d like to renew my mortgage

 * I’m not sure if I should rent or buy

I’m a student


Whether you’re studying part-time or full-time, discover tons of practical
services just for you.

 * I’d like to view offers for students

 * I’d like to get my first credit card

 * I’m a newcomer here to study in Canada

My retirement

Enjoy the retirement you’ve always wanted. Our advice can help you take
advantage of the now, while planning for the future.

 * I’d like to plan my retirement

 * I’d like to know more about pension plans

 * I’d like to make the most of my retirement

My budget

Broaden your invesment knowledge and optimize your budgeting strategies.

 * I’d like to establish my financial plan

 * I’d like to save for a project

 * I’d like to plan my long-term budget

TAILORED ADVICE FOR YOU


WE’RE HERE TO ANSWER YOUR QUESTIONS.

CREDIT

How to maximize your credit card rewards


Do you have a credit card that lets you earn rewards or cash back? Are you
making the most of it?

REAL ESTATE

What grants and incentives are available for first-time home buyers?

Ready to buy a home? Fortunately, a number of grants and first-time home-buyer
incentives are available to give a helping hand.

SUCCESSION

Wills and testament: Here’s what you need to know

Preparing your will in advance can make life easier for your loved ones. Here
are the answers to some frequently asked questions.


WE'RE HERE FOR YOU

Questions? All answers, no hassle


YOUR ONLINE BANK

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MESSAGE OUR VIRTUAL ASSISTANT

The answers to your questions, all in one step, 24/7.

 

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OUR HELP CENTRE

All of our frequently asked questions in one place.
 

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Terms of use   |   Accessibility   |   Privacy policy   |   Cookies   |   ABCs
of security

© NATIONAL BANK OF CANADA. All rights reserved 2023.
® The NATIONAL BANK logo and POWERING YOUR IDEAS are registered trademarks of
National Bank of Canada.




Useful links




Lost or stolen card

Change of address

Complaint settlement

Wrongdoing reporting

Exchange rates


Interest rates

Jobs

 

Help and contact




Contact us

Find a branch

Make an apointment

Help Centre

Subsidiaries




National Bank Direct Brokerage


National Bank Trust


National Bank investments


National Bank Financial

National Banque Independent Network

Private Banking 1859

Natbank

News




Press releases

Economic analysis

Market summary

Foreign exchange market analysis

Important notices



Terms of use   |   Accessibility   |   Privacy policy   |   Cookies   |   ABCs
of security

© NATIONAL BANK OF CANADA. All rights reserved 2023.
® The NATIONAL BANK logo and POWERING YOUR IDEAS are registered trademarks of
National Bank of Canada.






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Terms of use
National Bank’s virtual assistant

When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms
of Use, which are subject to change without notice. Furthermore, you agree to
consult these Terms of Use from time to time and acknowledge that your
continuing use of the Chatbot means that you have accepted any changes that may
have been made. Your continued use of the Chatbot means that you’ve read,
understand and agree to these Terms of Use, the Terms of Use for our website,
our Online transaction services, and to our privacy policy. You also understand
any other agreements that you have with us will continue to apply when you use
the Chatbot.

1. Our Services and your responsibilities

The Chatbot is an automated service which is integrated into our online banking
platform.

The Chatbot is preprogrammed to answer general questions concerning the use of
our online banking platform solely for informational purposes. The Chatbot is
not able to answer questions on personal monetary transactions or products you
hold with us.

By using the Chatbot, you understand and agree that:

 * The Chatbot does not provide financial advice or financial planning services.
 * The Chatbot does not conduct any banking transactions.
 * The Chatbot may not be able to answer all your questions. Therefore, it may
   not be able to provide you with the information you require. You must judge
   whether the answer provided responds to your question accurately. In the case
   of uncertainty, a customer service representative would be happy to help you.
   You can call us toll free at 1-888-483-5628 or 514-394-5555.
 * The Chatbot is not a complaint service. You cannot use the Chatbot to file
   complaints. If you have any complaints, you can contact us at the number
   indicated above.
 * We monitor, record and store the discussion that you have with the Chatbot to
   improve our interactions with our clients.
 * You will not provide the Chatbot with any confidential, personal, or private
   information. For example, you will not provide the Chatbot with your login
   information, PIN or other personal banking information.

2. Limitation of Liability

You acknowledge that we won’t be liable for any losses or damages that you may
suffer as a result of your use of the Chatbot, including if the Chatbot is
unavailable for any reason.

We cannot guarantee that the results obtained via the Chatbot will be accurate
and reliable and that the answers provided will meet your expectations.

We will not be held liable for damages you incur as a result of:

 * Any delay, error, interruption or omission on our part or any other event
   beyond our control.
 * Any deficiency or technical error or any unavailability of our systems and
   wireless networks.
 * Your failure to meet any of your obligations.
 * Any amendment to or suspension, refusal or blockage of the Chatbot.
 * Any decision or measure you take in response to information and data obtained
   via the Chatbot.
 * Any other damages you may incur that are not caused by negligence on our
   part.

3. Language

You have requested that these Terms of Use, and related documents be drawn up in
English.

4. Governing Law

These Terms of Use are governed and must be interpreted in accordance with the
laws in force in the province or territory where you reside. If you reside
outside Canada, the laws in force and the courts of competent jurisdiction are
those of the province of Quebec.


VIRTUAL ASSISTANT