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Submitted URL: https://scorebuddyai.com/
Effective URL: https://www.scorebuddyqa.com/
Submission: On November 14 via api from US — Scanned from US
Effective URL: https://www.scorebuddyqa.com/
Submission: On November 14 via api from US — Scanned from US
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* Products * Scorebuddy QA * Scorebuddy BI * Scorebuddy Coaching * Scorebuddy Learning * Scorebuddy AI * Integrations * Solutions * By Challenge * Engage Agents * Boost Customer Experience * Scale Quality Assurance * Mitigate Risk * By Industry * BPO * Technology * Financial Services * Retail * Betting and Gaming * Healthcare * Pricing * Resources * Blog * Webinars * Ebooks * Featured page * Case Study * Whitepapers * Infographics * Templates * About Us * Book a Demo * Free Trial * Login Menu TRANSFORM YOUR CONTACT CENTER QA WITH GENAI AUTOMATION AI-Powered. Agent-Engaged. Results-Driven. Automate routine QA tasks, empower your human QA evaluators with GenAI insights, dramatically increase conversation audit coverage and improve agent engagement. Book a Free Demo HOW WE AUGMENT QA WITH AI Watch this explainer to learn why we need AI for QA, how Scorebuddy’s GenAI Auto Scoring works, and why it’s not a replacement for human evaluators. TRUSTED BY INDUSTRY LEADERS * * * * * * #1 CONTACT CENTER QUALITY ASSURANCE SOLUTION ON G2 * * * * * Find Out Why AUTOMATE QA TO INCREASE COVERAGE AND REDUCE COST TO SCORE Expand your QA program without new hires. Use AI‑powered auto scoring to reduce repetitive evaluations, AI Assist to reduce human evaluation times and automated workflows to assign targeted lists, freeing up valuable QA resources. * Autoscore agent or chat bot conversations across multiple channels * Analyze 100% of conversations effortlessly * Reduce human evaluation times with AI assistance * Implement automated workflows for increased efficiency Learn more ENGAGE YOUR AGENTS WITH PERSONALIZED DASHBOARDS & COACHING Boost employee retention and engagement with personalized agent dashboards, immediate feedback, and tailored coaching plans. * Use AI to analyze every interaction and identify skill gaps * Deliver targeted coaching based supported by your QA data * Deliver agent courseware with a fully featured, integrated learning management system Learn more EXPOSE INVALUABLE INSIGHTS WITH ADVANCED AI ANALYTICS Use AI powered conversation analytics to enhance your QA data to highlight trends and patterns. Visualize with custom dashboards designed by you for your needs. Easily share dashboards and reports across the business to inform stakeholders and management. * Find reasons to call and sentiment in your conversations * Create your own dashboards in minutes * Explore your QA data with embedded business intelligence Learn more FROM OUR CUSTOMERS Scorebuddy QA is an invaluable platform for any QA process. It offers AI-driven solutions with thoughtful design, and a powerful BI tool that delivers comprehensive insights on evaluations. I am grateful to the dedicated team behind Scorebuddy who provides exceptional support, making a significant impact on Tide's experience by attending to us swiftly with a great sense of responsibility. Read our customer case studies Silvana Vasileva Quality Assurance Team Lead, Tide INSIGHTS Follow the latest developments in contact center QA. Get actionable insights on how to improve your call center operations. Learn more about Scorebuddy’s features. More Insights 13 November, 2024 Call Center Compliance Checklist Template + How to Use It 6 November, 2024 How to Choose Call Center Management Software: 15 Key Features 30 October, 2024 How to Build a Multichannel Call Center Customers Love: 7 Tips Product * Scorebuddy QA * Scorebuddy BI * Scorebuddy Coaching * Scorebuddy Learning * Scorebuddy AI * Integrations Use Cases * Scale Quality Assurance * Engage Agents * Boost Customer Experience * Mitigate Risk Resources * Blog * Webinars * eBooks * Featured Pages * Case Studies * Glossary * G2 Company * About Us * Contact Us * News & Press * Security * Terms and Conditions * Careers Subscribe to stay informed about the latest news Scorebuddy needs the contact information you provide to contact you about our products and services. You may unsubscribe anytime. Check out our Privacy Policy here. * * * * * * * © Copyright 2024 Scorebuddy