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SABIO SOLUTIONS


AI & AUTOMATION

Virtual assistants – from voice automation to knowledge-based bots – can cut
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collates advanced journey analytics across all service channels.



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operations and, most importantly, keep your customers happy.



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fully integrated live chat and our contact centre performance …



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Explore how you can maximise the potential of Salesforce to transform your
customer experience with our specialist consultancy, makepositive.




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Case study

VIDEO - HomeServe UK put AI at the heart of its Customer Experience

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power to effectively transform your customer experience.
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LATEST NEWS

11/01/2023


SABIO GROUP EXPANDS INTO THE NORDIC REGION & STRENGTHENS GENESYS CAPABILITY

 * Sabio has completed a ‘transfer of business’ from Sopra Steria Denmark A/S 
 * The agreement extends Sabio’s reach into Denmark, positioning it for growth
   across the Nordics including Norway, Sweden, Finland and Iceland
 * Also strengthens Sabio’s capabilities and expertise regionally

Read more

15/12/2022


SABIO GROUP AIMS TO EMPOWER THE GLOBAL CONTACT CENTRE WORKFORCE IN NEW CAMPAIGN

 * Customer Service Advisors need powerful technology and solutions to deliver
   excellent customer experiences (CX)
 * Many are still faced with working environments characterised by poor
   supporting tech, frustrating gaps in customer journeys & limited to no
   empowerment
 * Sabio has launched a new campaign - ‘Empowering People to Deliver Excellent
   CX’ - encouraging Advisor autonomy & empowerment across the contact centre
   industry

Read more

07/12/2022


SABIO GROUP STRENGTHENS COMMITMENT TO STEAM EDUCATION & CAREERS WITH CODE NINJAS
SPONSORSHIP

 * Sabio funding two placements at Code Ninjas’ facility near Glasgow
 * Strengthens Sabio’s commitment to science, technology, engineering, arts and
   mathematics (STEAM) initiatives
 * Code Ninjas enables kids to learn how to code while building their own video
   games & gaining problem solving, critical thinking and STEAM skills

Read more

07/12/2022
 * Disrupt2023


KEYNOTE SPEAKERS ANNOUNCED FOR SABIO GROUP’S FLAGSHIP DIGITAL TRANSFORMATION
EVENT, DISRUPT

 * Award-winning journalist, BBC presenter and multi-published author, Tim
   Harford OBE, will entertain delegates at Sabio’s UK event in February
 * He is joined by Bruce Daisley, the former European boss of social media
   giant, Twitter, as additional keynote speaker on the day
 * Disrupt ‘23 will take place at The Brewery, London on Tuesday, February 7th,
   in front of 750+ customer experience (CX) & digital transformation industry
   leaders

Read more

15/11/2022


RENTOKIL INITIAL EMBARKS ON GLOBAL DIGITAL CX PROJECT WITH SABIO GROUP

 * Sabio supporting its phased Genesys Cloud CX™ customer experience solution
   roll-out
 * Project involves more than 500 contact centre agents across 18 countries
 * Sabio will also provide managed services support for all regions in
   multi-year agreement

Read more

03/11/2022


SABIO GROUP PUBLISHES 2ND EDITION OF ITS ANNUAL INDEX OF CUSTOMER EXPERIENCE IN
THE CONTACT CENTRE

 * Sabio Incex analyses the needs and expectations of Spanish customers across
   several sectors
 * 2,000 consumers were surveyed as part of the research across Banking,
   Insurance, Telecommunications, Utilities, Transport, Logistics, Hotels and
   Retail

Highlights of the 2022 research include:

 * Poor customer service among the top reasons for customers abandoning a brand
 * 52% of customers surveyed said they enjoyed engaging with an automated voice
   service
 * Interaction with the contact centre rose 5%, with more than half enjoying a
   positive experience
 * NPS and customer loyalty rise across the majority of industries

Read more

25/10/2022


SABIO GROUP’S ‘MAKEPOSITIVE’ SECURES DIGITAL INFRASTRUCTURE BUILDER CITYFIBRE,
ON MULTI-YEAR CONTRACT

 * CityFibre is the UK’s largest independent full fibre platform 
 * CityFibre has completed 25% of its 8 million home rollout and is building a
   new generation of full fibre infrastructure for the UK
 * Sabio’s ‘makepositive’ to support CityFibre’s growth by implementing and
   maintaining Salesforce Marketing Cloud & ongoing CRM engagement expertise

Read more

10/10/2022


SABIO GROUP SECURES PLACE ON UK GOVERNMENT’S G-CLOUD FRAMEWORK

 * Sabio is named as a supplier on the 13th iteration of the national framework
 * G-Cloud assists all public sector organisations – such as the NHS and local
   councils - when purchasing cloud-based computing services
 * Sabio is now recognised as a Cloud Software and Cloud Support supplier to the
   UK public sector

Read more

03/10/2022


SABIO GROUP TO SUPPORT FRENCH MOBILITY OPERATOR, KISIO, AS IT TAKES FIRST STEPS
ON DIGITAL TRANSFORMATION JOURNEY

 * Kisio selects Genesys Cloud as its new telephony system across 15 sites in
   France
 * The strategic project is the first step in Kisio’s digital transformation
   journey 
 * Sabio Group is providing technical implementation expertise and ongoing
   support and maintenance services

Read more

26/09/2022


SABIO GROUP AND CONTACT BABEL LAUNCH UK CX DECISION MAKERS’ GUIDE 22-23

 * The annual report studies the CX strategy, performance, operations and
   technology aspects of UK organisations
 * 218 senior CX and customer contact professionals and 1000 UK consumers took
   part in the survey

Read more

View all news



RESOURCES

Want to find out more? Read our case studies and whitepapers to help you evolve
your customer experience journey

 * Ebook


DIGITAL FIRST: THE RE-INVENTION OF CUSTOMER SERVICE

View ebook
 * Ebook


USING AI & AUTOMATION TO EMPOWER AGENTS

View ebook
 * Ebook


PLACING ADVISOR WELLBEING AT THE TOP OF THE AGENDA

View ebook

View all resources
Start Your Journey with Sabio
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