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Submission: On October 17 via api from RU — Scanned from DE
Submission: On October 17 via api from RU — Scanned from DE
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ESIGNATURE
Have Docusign eSignature questions? Find answers here!
* 4,803 Topics
* 14,391 Replies
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4803 Topics
Recently Active
Most Replies Most views Newest First
H
Houseoframos12Newcomer
asked in eSignature
verify forged Document
I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?
07
A
24 days ago
N
Nivea RibeiroNewcomer
asked in eSignature
sustainability
I'd like to know where I can find out how many sheets (printouts) we've saved?
00
N
38 minutes ago
P
PAPAITO SERVICESNewcomer
posted in eSignature
CHANGE SUSCRIPTION WITH ACCOUNT SUSPENDED
IS THERE ANY WAY I CAN CHAGE MY SUSCRIPTION WITH MY ACCOUNT SUSPENDED? I DONT
WANT TO CHANGE MY PAYMENT METHOD AND BE CHARGED FOR THE SUSCRIPTION I ALREADY
HAVE
00
P
1 hour ago
A
AtlasNewcomer
asked in eSignature
Documents saying "Needing attention" despite already having been
signed/actioned- any ideas?
Hi all, So this is a frustrating situation- a user of mine is having an issue
wherein despite having already signed/actioned documents/items- the status is
saying that it still needs attention and there’s an exclamation point instead of
a checkmark- however, when you click into those docs, it says that it’s been
completed. We’ve reached out to DocuSign, and so far they’ve suggested clearing
cookies/cached data and trying incognito/different browsers- we’ve done all that
to no avail. For reference, this only started happening fairly recently- around
4/16/24- prior to that, everything was working as expected. I’ve done some
research online and so far haven’t been able to find any relevant info. Any help
is massively appreciated! Thanks so much!
03
A
1 hour ago
M
Mike BeveridgeNew Voice
asked in eSignature
Envelope delivery failure (TLS failure and reporting) ?
Good morning community!...does anyone know if the DocuSign delivery failure
notifications contain content to report the failure due to a TLS error? (in
other words, If I activate enforced TLS and the recipients email server does not
/ cannot support at least TLS 1.2...will I receive sufficient details to notify
me OR will I just receive a ‘generic’ Failure notification ?)...and, can I
obtain statistics on deliver failures from within the application, as an
administrator? Thankyou !!!
02
M
2 hours ago
C
CLedwidgeNewcomer
asked in eSignature
My signature blocks are being dropped after I send to signer
I have sent two documents to different clients and when they get them one or
more of the signature blocks are missing. This causes a delay as I have to
resend the documents more than once. I have double-checked the signature blocks
before I send them - is there a way to prevent this.
00
C
2 hours ago
J
JohnKMoreheadObserver
asked in eSignature
Can't Find a Document I signed
Recently, I rented an Airbnb. The Lessor sent me a contract via Docusign. I know
I signed and returned the document but now I cannot locate it. I subsequently
opened a Docusign account attempting to locate the document but have been
unsuccessful. I checked with the Lessor and he said that he never sent such a
contract. I checked with Airbnb and they said that they never sent a document.
Can you please help me locate the document? Thank you!
01
C
2 hours ago
S
SabrinaEPNewcomer
asked in eSignature
Does anyone know how to get a hold of a manager?
I started emailing and calling to have my plan downgraded weeks before my
renewal, but my account rep and her backups were unavailable. Customer service
told me that they couldn’t change the account and kept opening tickets and cases
for an account rep to help. It has been four weeks now, and the auto-renewal has
been processed. I am now being told by customer service that the plan can not be
changed since the auto-renewal just went through and to speak to an account rep.
How do you get a hold of someone who can help in this company?
05
S
2 hours ago
M
maggie.gallottiNewcomer
asked in eSignature
Not all recipients are there when template is applied to uploaded document
I think I figured this out - please disregard - thanks
01
C
2 hours ago
R
RossLObserver
asked in eSignature
SSO RelayState
Our organization is using DocuSign SSO. After successful SSO users always land
on https://apps.docusign.com/send/home page. We would like our users to be
redirected the Drafts view instead -
https://apps.docusign.com/send/documents?view=draft Usually in SAML SSO this is
done via RelayState parameter but DocuSign is ignoring this parameter. Is there
a way to force DocuSign to go to a different page/view after SSO? Thanks.
00
R
3 hours ago
J
JCFBObserver
asked in eSignature
Assign another Admin
Hi all, We would like to add another admin account in our DocuSign. However, the
original admin account (user) is already left, how could we able to retrieve the
admin right ? Thank you.
01
N
4 hours ago
T
TeichNewcomer
asked in eSignature
SMS Error
I am testing the way SMS delivery works in my demo account. I sent a envelope
using my number to see if the SMS work. I never accepted the text but voided out
the envelope and now I get an ERROR # has not given consent to receive
notifications. How do I fix this so I can use my number again for testing?
03
T
4 hours ago
R
RuritsNewcomer
asked in eSignature
hide sender's address
Is possible to hide sender’s address? I need it to make it look like it’s sent
from a company, not an individual. Is there a way to create a sending group
address?
00
R
5 hours ago
I
Investor RelationsNewcomer
asked in eSignature
No option to correct the document
I don’t see an option to correct an envelope I just sent out. Why?
119
E
5 hours ago
P
Peter INewcomer
asked in eSignature
Dating an agreement
I am sending a Real Estate agreement to 4 parties to sign. If I add the “date
agreement” into the document, will DocuSign only add it after all parties have
signed it and it’s sent back to me. I have not numbered the sequence for the
parties to sign it so some may sign today and others may sign tomorrow. I just
don’t want to receive it back with todays date if the final signature is not
completed until tomorrow.
04
J
6 hours ago
A
Alan SearlNewcomer
asked in eSignature
QES Testing (Pre-Launch)
We are due to go live with QES at the beginning of November. As you would expect
we have watched the DocuSign video, which is very helpful, but for obvious
reasons we wanted to test the process ourselves ahead of roll-out. However, when
issuing a document (from the Sandbox) requiring a QES to one of the team using
their work email address, the process didn’t work: issuing from live also didn’t
work, but issuing to a staff member’s personal email address DID work and worked
well. Is there a restriction that prevents us issuing to colleagues using their
work email addresses - may be because they are already within one of our
DocuSign groups? We never encountered that problem when testing documents
requiring only a Simple Signature - even with the addition of 2FA. Do we need to
tweak a setting? If one of the Community has experience of this, and can share,
I would be grateful. Thank you. Alan
04
A
7 hours ago
S
seth77Observer
asked in eSignature
ISV license query
Hi Community, I have a question related to authenticity and potential misuse of
ISV license e-sign. If the ISV license and contract signing is done by a partner
with the customer at the partner location using the tablet screen (collection of
e-sign) and thereafter enabling customer to click the acceptance of terms on the
document, is there a possibility of misuse of the e-sign collected by the
partner in future as they had collected the e-sign and potentially stored it in
their system? Also only post completion of the signing at partner location, the
customer has got the completed document emailed to them. Please advise, thanks!
00
S
12 hours ago
J
justanotherdevNewcomer
asked in eSignature
Formula to add business days to signed date
Hello, I have a query related to display of dynamic dates in the Docusign form.
We are trying to use FormulaTab field to add 3 business days from Date Signed to
display a date to the user. As per Docusign docs
(https://developers.docusign.com/docs/esign-rest-api/esign101/concepts/tabs/calculated-fields/)
we can use the formula to do basic date manipulation like AddDays([todaysDate],
3) but is there a way to do a bit more complex manipulation like add 3 business
days. And to follow up, while adding 3 business days skip holidays as well ?
Ideally we can generate new doc everyday with the updated date but I was hoping
we could avoid it.
13
J
12 hours ago
D
danbariaultNewcomer
asked in eSignature
New Problem - can't sign my document
I have never had an issue with Docusign before. When I attempt to sign the
document fails to load (imagine a spinning wheel). Any suggestions?
08
N
14 hours ago
F
fdhaikusNewcomer
asked in eSignature
sending multiple documents
If I send two documents for signature within one send, does it get billed as one
envelope or two?
01
A
16 hours ago
S
StclairNewcomer
asked in eSignature
Allowing for someone to "approve" document without it being registered as
"signed"
I have been talking to a lot of people at Docusign both in the support
department and in the sales department and it appears there is no solution to
this process - so just leaving this here in case someone has a work around or
there are any further developments. I would like to be able to send a document
to an internal person for approval, that doesn’t then register the document as
“signed” and still allows for corrections - mainly being able to swap out the
document. The reasoning here is once the document is approved and sent to the
external client, we often receive requests for amendments, and it’s currently
costing us a fortune in having to void envelopes and resend a new one. Whilst I
can take this internal approval process offline and out of Docusign, and instead
send the document to the client first, I would really prefer to have the entire
process kept within Docusign. If the “needs to view” function didn’t
automatically send to the next in line, this would solve a lot of my pr
02
S
17 hours ago
R
RezaNewcomer
asked in eSignature
Change signature
I received a file via DocuSign for signing sent by an email from my manager, at
the time I did not have a DocuSign account. It was my first time using DocuSign,
while trying to familiarize myself with the process, I uploaded a signature as a
test. Now, I am unable to change this signature to the correct one. I searched
for the solution, I found out that I need to create an account to change the
signature, I have since created a DocuSign account, but the file doesn't exist
in my account to sign it! I even tried to register my signature in my account
and the tried to sign the file in my email but it still use the first
signature(the test one) Could you please assist me in accessing the file in my
account or guide me on how to change my signature for this document? Thank you
for your time and assistance. I look forward to your guidance on resolving this
issue.
02
A
17 hours ago
B
boniNewcomer
asked in eSignature
I'm stuck in trying to cancel! Help, please!
My account is suspended as I no longer use it and I refuse to pay for something
I won’t use.I go through the pages to cancel with Admin, but it wants me to pay
before it lets me cancel. I’ve replied to the invoice thats sent to me to
cancel, but nothing happens. How can I get rid of this? I haven’t used it in
over a year. Thanks, boni
01
C
18 hours ago
S
S FrancoNewcomer
asked in eSignature
accessing an old doc
How can I access a doc that I signed over a year ago that has been deleted by
the originating docusign user/creator?
01
C
18 hours ago
R
rmyersNewcomer
asked in eSignature
What is the difference between 'opened' and 'viewed' actions by the recipient?
When reviewing the Envelope History, two actions in the “Action” column are
“Opened” and “Viewed”. What is the difference between these two actions? For
example, do both actions provide evidence the recipient saw the email and at
least opened/viewed the document? Sometimes when recipients have not signed the
document, I email them and indicate, “I notice you opened (and/or viewed) the
document on xxxx but have not signed it. The deadline for xxxx has passed.” When
there are strict deadlines contained within the document and recipients try to
say they were not aware of/did not see the DocuSign email until after the
deadline, I want to be correct if I ‘counter’ with evidence on the report that
indicates otherwise. Thank you!
00
R
20 hours ago
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