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Name: _main — POST //oracle-support-surveys.custhelp.com/ci/documents/submit

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  <h3 class="section-heading" style="MARGIN-BOTTOM: 15px; MARGIN-TOP: 15px">Oracle Support SR Survey Request Form</h3>
  <p>Thank you for your interest in our survey.</p>
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      <span id="q788" class="rn_FeedbackQuestionText" style="width:100%; display: inline-block">In order to help us serve you better, please select the type of request or assistance you need:</span>
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    <br>
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          <td style="vertical-align: top;">
            <input name="q_788" type="radio" value="5442" id="q_788_5442" onclick="visibility(this);"><label for="q_788_5442">I would like to <u>request a survey for a recently closed SR</u>.</label>
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          <td style="vertical-align: top;">
            <input name="q_788" type="radio" value="5443" id="q_788_5443" onclick="visibility(this);"><label for="q_788_5443">I am not receiving survey invitations and need assistance.</label>
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          <td style="vertical-align: top;">
            <input name="q_788" type="radio" value="5444" id="q_788_5444" onclick="visibility(this);"><label for="q_788_5444">I received a survey invitation, but cannot complete the survey.</label>
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        </tr>
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          <td style="vertical-align: top;">
            <input name="q_788" type="radio" value="5445" id="q_788_5445" onclick="visibility(this);"><label for="q_788_5445">I need assistance with an SR or My Oracle Support (MOS).</label>
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          <td style="vertical-align: top;">
            <input name="q_788" type="radio" value="5446" id="q_788_5446" onclick="visibility(this);"><label for="q_788_5446">Other</label>
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  <p></p>
  <div id="answer0" class="Answer" style="DISPLAY: none" name="answers">
    <p>Please enter the details of your request:<br></p>
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      <tbody>
        <tr>
          <th>Email:</th>
          <td><input name="wf_2_100004" id="wf_2_100004" type="text" maxlength="80" size="25"><input type="hidden" name="val_wf_2_100004" id="val_wf_2_100004" value="'wf_2_100004','Email Address',5,80,5">
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          <th>SR #:</th>
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    <br>
    <b>Upon clicking Submit, you will be sent a confirmation link at the above email address.<br>
You <em>MUST</em> click on the confirmation link for your request to be processed.<br>
Please do not submit another request until you have confirmed this request.</b><br>
    <br>
    <input aria-describedby="submit_btn_desc" id="submit_btn" name="submit_btn" rntsubmit="true" style="margin-left: 15em; margin-bottom: 5px;" type="submit" value="Submit"><br>
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  <div id="answer1" class="Answer" style="DISPLAY: none" name="answers">
    <p>If your service request is closed, but you have not yet received a survey invitation:<br></p>
    <ol>
      <li>It takes 24 to 48 hours for the survey system to process a closed SR.<br>
        <em>If your SR closed more than 48 hours ago, and you have not received an invitation, you may request one using the "request a survey for a recently closed SR" option above.</em>
      </li>
      <li>You have previously opted-out of receiving surveys from Oracle Support.<br>
        <em>You may request a survey invitation for any recently closed SR using the "request a survey for a recently closed SR" option above. Doing so will opt you in to receiving invitations for future closed SRs.</em>
      </li>
      <li>Your mail server may have treated the survey invitation as a *SPAM* mail.<br>
        <em>Please check your SPAM or Junk folders, and check with your mail system administrators to ensure that the invitaiton mesages are not incorrectly flagged.</em>
      </li>
    </ol>
    <p><b>Note:</b> Survey invitation emails will be sent from "no-reply@oracle.com" via servers in the "rightnowtech.com" domain (Oracle's Service Cloud division). You may need to ensure that "oracle.com" and "rightnowtech.com" are white listed in
      your mail system, and that your company's firewall is configured to allow connections to "custhelp.com" in order to receive survey invitations and complete surveys. Survey invitations are sent to the email address under which the SR was logged.
    </p>
  </div>
  <div id="answer2" class="Answer" style="DISPLAY: none" name="answers">
    <p>Please try the following steps to access the survey.</p>
    <ol>
      <li>Copy the "Click Here" link URL from the email and paste it into your browser's location bar.</li>
      <li>Try accessing the survey from another browser on your PC (e.g. try Firefox if you're using Internet Explorer, or Internet Explorer instead of Firefox).</li>
      <li>Try accessing the survey from another PC on your network, or one on an outside network.</li>
      <li>Ensure that your system and network firewall and/or proxy servers are configured to allow connections to the "custhelp.com" and "rightnow.com" domains. You may need to ask your network or system administrator to add this.</li>
      <li>Check if your mail system or virus software has removed or mangled the link to the survey. The URL to the survey is personalized and contains information necessary to link the survey response to your SR. In order to complete the survey, you
        must use the link in the invitation message.</li>
    </ol>
  </div>
  <div id="answer3" class="Answer" style="DISPLAY: none" name="answers">
    <ul>
      <li>For information on My Oracle Support, please see <a style="TEXT-DECORATION: underline" href="https://support.oracle.com/epmos/faces/DocContentDisplay?id=873313.1" target="_blank">Note 873313.1</a>.</li>
      <li>For information on support issues, such as reopening, viewing or escalating your Service Request (SR), please see
        <a style="TEXT-DECORATION: underline" href="https://support.oracle.com/epmos/faces/DocContentDisplay?id=1600291.2" target="_blank">Note 1600291.2</a>.</li>
      <li>If you need further assistance, please contact Global Customer Support at: <a style="TEXT-DECORATION: underline" href="http://www.oracle.com/us/support/contact/index.html">http://www.oracle.com/us/support/contact/index.html</a>.</li>
    </ul>
  </div>
  <div id="answer4" class="Answer" style="DISPLAY: none" name="answers">
    <p>Please open a <a style="TEXT-DECORATION: underline" href="https://support.oracle.com/epmos/faces/ui/sr/SrCreate.jspx?srType=Non-Technical" target="_blank">"Contact US" SR</a> in My Oracle Support.</p>
  </div>
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</form>

Text Content

Oracle



ORACLE SUPPORT SR SURVEY REQUEST FORM

Thank you for your interest in our survey.

In order to help us serve you better, please select the type of request or
assistance you need:


I would like to request a survey for a recently closed SR. I am not receiving
survey invitations and need assistance. I received a survey invitation, but
cannot complete the survey. I need assistance with an SR or My Oracle Support
(MOS). Other



Please enter the details of your request:


Email: SR #:


Upon clicking Submit, you will be sent a confirmation link at the above email
address.
You MUST click on the confirmation link for your request to be processed.
Please do not submit another request until you have confirmed this request.




If your service request is closed, but you have not yet received a survey
invitation:


 1. It takes 24 to 48 hours for the survey system to process a closed SR.
    If your SR closed more than 48 hours ago, and you have not received an
    invitation, you may request one using the "request a survey for a recently
    closed SR" option above.
 2. You have previously opted-out of receiving surveys from Oracle Support.
    You may request a survey invitation for any recently closed SR using the
    "request a survey for a recently closed SR" option above. Doing so will opt
    you in to receiving invitations for future closed SRs.
 3. Your mail server may have treated the survey invitation as a *SPAM* mail.
    Please check your SPAM or Junk folders, and check with your mail system
    administrators to ensure that the invitaiton mesages are not incorrectly
    flagged.

Note: Survey invitation emails will be sent from "no-reply@oracle.com" via
servers in the "rightnowtech.com" domain (Oracle's Service Cloud division). You
may need to ensure that "oracle.com" and "rightnowtech.com" are white listed in
your mail system, and that your company's firewall is configured to allow
connections to "custhelp.com" in order to receive survey invitations and
complete surveys. Survey invitations are sent to the email address under which
the SR was logged.

Please try the following steps to access the survey.

 1. Copy the "Click Here" link URL from the email and paste it into your
    browser's location bar.
 2. Try accessing the survey from another browser on your PC (e.g. try Firefox
    if you're using Internet Explorer, or Internet Explorer instead of Firefox).
 3. Try accessing the survey from another PC on your network, or one on an
    outside network.
 4. Ensure that your system and network firewall and/or proxy servers are
    configured to allow connections to the "custhelp.com" and "rightnow.com"
    domains. You may need to ask your network or system administrator to add
    this.
 5. Check if your mail system or virus software has removed or mangled the link
    to the survey. The URL to the survey is personalized and contains
    information necessary to link the survey response to your SR. In order to
    complete the survey, you must use the link in the invitation message.

 * For information on My Oracle Support, please see Note 873313.1.
 * For information on support issues, such as reopening, viewing or escalating
   your Service Request (SR), please see Note 1600291.2.
 * If you need further assistance, please contact Global Customer Support at:
   http://www.oracle.com/us/support/contact/index.html.

Please open a "Contact US" SR in My Oracle Support.

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