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 * Features
   
   * Tour
   * SingleView™
   * Live Chat
   * Collaboration
   * Self Service
   * Social
   * Integrations
   * Walkthrough
   * Compare Us
 * Solutions
   
   * Customer Support
   * Shared Inbox
   * Ticketing Software
   * Internal Help Desk
   * Ecommerce Support
   * Internal IT Support Desk
 * Pricing
 * Resources
   
   * Blog
   * eBooks
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HELP DESK SOFTWARE FOR PERSONAL AND CONNECTED CUSTOMER SERVICE

Deliver exceptional customer service in multiple languages across live chat,
email, Facebook and Twitter.

For SMBs looking for a fully integrated cloud-hosted help desk to immediately
start supporting customers




OVER 131,000 AGENTS PROVIDE SUPPORT USING KAYAKO




CUSTOMER SERVICE MADE PERSONAL AND SIMPLE

Kayako’s helpdesk software comes with powerful out-of-the-box functionality that
makes it easy for customer service teams to begin managing requests and
conversations that come through any channel. Support customers better, and stay
personal as you grow.




HELPFUL HELPDESK SOFTWARE,
THE WAY IT SHOULD BE

WITH LEGACY HELP DESKS

Missed messages, unhappy teams and frustrated customers.



WITH KAYAKO HELPDESK

Everything in one place, a happy team and loyal customers.

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LIVE CHAT SOFTWARE INCLUDED

Kayako’s award-winning helpdesk solution includes our live chat software as one
of the many tools to help you with your customer support success.

Kayako’s live chat tool enables you to provide a tailored, engaging live chat
experience 24/7.

You can help customers in real time across every channel—all from within
Kayako’s dashboard.

It’s quick and easy to customize our live chat software and integrate it into
your website, iOS and Android apps.

Learn More About Our Live Chat Software.



CONTEXT-DRIVEN CUSTOMER SERVICE

Unlike other help desk software, Kayako gives you a complete picture of your
customer’s journey so you know where they’re coming from. Your team will know of
each interaction a customer has had with your business and the issues they are
facing even before they reach out for support. With Kayako SingleView™, all the
information your team needs to provide a personal and connected customer
experience is right at their fingertips.




QUICK CUSTOMER SERVICE EXPERIENCES WITH DEPTH AND PERSONALITY

Sign up for a 14-day free trial. No credit card required.

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SHARED INBOX FOR CUSTOMER CONVERSATIONS

Boost productivity with a shared inbox

Kayako’s helpdesk software makes managing customer conversations easy with the
shared inbox tool. With custom views, tags, and conversation assignments, your
customer service team is able to stay on top of open issues and automatically
assign conversations to the best people.

Learn More About Shared Inbox


CUSTOMER SELF-HELP KNOWLEDGE BASE

HELP CUSTOMERS HELP THEMSELVES 24/7

Kayako provides a complete help desk experience with a fully customizable
knowledge base that’s available 24/7, even if your team isn’t. Customers will be
able to find what they’re looking for and instantly receive suggestions as they
type.

Learn More About Customer Self-help



HELPDESK SOFTWARE BUILT FOR MODERN BUSINESSES

SEE REAL-TIME CUSTOMER ACTIVITY

Give your team superpowers. Bring customer activity from all your apps into
Kayako for true context and faster, more helpful support.

WORK BETTER AS A TEAM

Automatically route conversations to the agent best equipped to handle the
ticket and assign conversations so nothing slips through the cracks.


BETTER CUSTOMER SERVICE,
WHATEVER YOUR NEEDS

CUSTOMER SUPPORT

Deliver effortless customer support across multiple channels.

Learn More

INTERNAL HELPDESK

Stay organized and speed up internal support with a unified solution.

Learn More

SHARED INBOX

Supercharge email and collaborate in a simple team inbox.

Learn More

ECOMMERCE

Grow sales and drive loyalty with eCommerce support software.

Learn More


GIVE YOUR CUSTOMERS THE BEST EXPERIENCE

Lessons from the frontline: Equip your team with the best customer service
software.


3 CUSTOMER EXPERIENCE TRENDS TO WATCH OUT FOR IN SMBS

Customer Experience, E-Commerce


3 KPIS TO TRACK IF YOU WANT TO BOOST YOUR CUSTOMER EXPERIENCE

Customer Experience, Customer Journey, E-Commerce


HOW TO MEASURE CUSTOMER EXPERIENCE: 3 REASONS WHY YOU SHOULD BE TRACKING
CUSTOMER EXPERIENCE AS PART OF YOUR ECOMMERCE STRATEGY

Customer Experience, E-Commerce


“We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even
thought about what alternatives might be available.”

“Kayako positively and profoundly impacted how we interact with our customers
daily and has allowed us to build meaningful relationships with them while also
providing clear, concise customer service.”

“From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’
as we do. Their tools and experience help us make this philosophy into a reality
– effective, prompt, and succinct support.”

“With Kayako, it’s easy to quantify exactly how productive and efficient we
really are. Our process is now quick and transparent and our customers, partners
and staff are very happy with it.”

“Kayako allows us to more effectively manage, monitor and deliver customer
support. The Kayako solution was easy to implement and support as well as
enhancements on the product have been outstanding!”

“We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even
thought about what alternatives might be available.”

“Kayako positively and profoundly impacted how we interact with our customers
daily and has allowed us to build meaningful relationships with them while also
providing clear, concise customer service.”

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DELIVER EXCELLENT CUSTOMER SUPPORT EXPERIENCES WITH EASE

Sign up for a 14-day free trial. No credit card required.

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