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Effective URL: https://uplandsoftware.com/panviva/resources/webinar/innovate-to-elevate-shaping-your-km-gen-ai-strategy-for-future-proof-c...
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Submission: On March 12 via api from US — Scanned from DE
Effective URL: https://uplandsoftware.com/panviva/resources/webinar/innovate-to-elevate-shaping-your-km-gen-ai-strategy-for-future-proof-c...
Submission Tags: falconsandbox
Submission: On March 12 via api from US — Scanned from DE
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</form>Text Content
* Products
* * Contact Center & Customer Service
* * InGenius
* –
Computer Telephony Integration (CTI) powering personalized customer
service.
eBook
The Value of Connecting Your Phone System and CRM
Case Study
United Wholesales Mortgage Ignites Agent Productivity and Increases
NPS with InGenius
Request a Demo
See InGenius in Action
Learn More
* Panviva
* –
Compliant, omnichannel knowledge management for highly regulated
industries.
Blog
How to Create a Knowledge Sharing Culture in Your Contact Center
Podcast
Learnings from Contact Center Leaders
Request a Demo
See Panviva in Action
Learn More
* Rant & Rave
* –
Customer engagement software that turns insight into action.
Blog
5 Ways to Go Above & Beyond for Your Customers
Case Study
HomeServe Leverages Customer Engagement Software to Improve
Customer Experience and Satisfaction
Request a Demo
See Rant & Rave in Action
Learn More
* RightAnswers
* –
Connected Knowledge Management for enterprise contact centers and
help desks.
Blog
5 Essential Features of a Modern Knowledge Management Platform
Podcast
Connected Knowledge via Integrations, Delivery, and Self-Service
with Stin Mattu
Request a Demo
See RightAnswers in Action
Learn More
* Content Lifecycle Automation
* * AccuRoute
* –
Secure document capture, fax, and delivery for the enterprise.
Datasheet
Document Capture, Fax, and Workflow with Upland AccuRoute
Case Study
Post & Schell Digitizes Records and Sees Big Results
Request a Demo
See AccuRoute in Action
Learn More
* BA Insight
* –
AI-driven intelligent search that delivers relevant, personalized,
and actionable results.
Datasheet
Intelligent Web-Like Search to Improve Employee Productivity
Case Study
California Consulting Firm Transforms Information Access with
Simplified Search.
Request a Demo
See BA Insight in Action
Learn More
* FileBound
* –
Document management system for reliable, user-friendly content
workflow.
Blog
11 Key Steps to a Successful Digital Transformation
Report
FileBound Named Leader in ECM Data Quadrant
Request a Demo
See FileBound in Action
Learn More
* InterFAX
* –
Cloud-based fax service that delivers securely.
Datasheet
Secure Cloud Faxing with Upland InterFAX
Request a Demo
See InterFAX in Action
Request a Free Trial
Get 30 days* of Free Credits Now
Learn More
* Objectif Lune
* –
Optimize transactional and promotional documents and automate
manual processes.
eBook
Digitize, Optimize, and Automate Your Most Important Documents
Datasheet
Objectif Lune Connect Overview
Request a Demo
See ObjectifLune in Action
Learn More
* Qvidian
* –
RFP response and proposal management software to win new business
faster.
Blog
5 Signs You Need RFP Automation Software
ROI Calculator
Calculate your RFP Automation RPOI with Qvidian
Request a Demo
See Qvidian in action
Learn More
* Digital & Mobile Marketing
* * Adestra
* –
Full lifecycle email marketing and automation for enterprise
organizations.
Case Study
How Immediate Media Co. gave BBC Good Food Consumers a Personalized
Email Experience
eBook
Your Ultimate ESP Migration Guide
Request a Demo
See Adestra in Action
Learn More
* Kapost
* –
Create and distribute content to convert buyers.
Blog
Implementing Full-Funnel Content
Case Study
Commvault Defines the Difference Between Making Content and Making
Content Work
Request a Demo
See Kapost in Action
Learn More
* Localytics
* –
Drive engagement, loyalty, and conversions on mobile apps.
Blog
Mobile App Strategies to Grow Customer Loyalty
On Demand Webinar
How to Create Personalized Campaigns that Deliver Big Results
Request a Demo
See Localytics in Action
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* Mobile Commons
* –
SMS software for nonprofits built to mobilize supporters and raise
donations.
Blog
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Webinar / Panviva
INNOVATE TO ELEVATE: SHAPING YOUR KM & GEN AI STRATEGY FOR FUTURE-PROOF CX
* MARCH 19TH
4:00pm CDT / 5:00pm EDT / 9:00pm GMT
Meet the speakers
Join us for an inspiring webinar where a seasoned Knowledge Expert shares her
ground-breaking strategies that transformed a global BPO’s training and
performance support, enabling them to adapt their business model and exceed
modern CX demands.
Explore what the Gen AI revolution means for Probe CX and how they plan to
leverage the power of Gen AI + Knowledge Management to continue to exceed their
business and customer goals.
Register today as Samantha Middlebrook, Upland Software Sr. Director of Product
Management, and Jacqui Smalley, Probe Curation Services Manager, have a fireside
chat to talk through the evolution of KM strategies to create efficiencies to
future-proof CX.
Contact Center Knowledge Management Panviva Webinar
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MEET OUR PANEL OF EXPERTS
JACQUI SMALLEY
Curation Services Manager, Probe CX
Jacqui commenced working with Probe CX in January 2006, bringing with her a
wealth of knowledge in Learning and Development and Knowledge Management. She is
currently Probe CX's Curation Services Manager, overseeing all of the Knowledge
Management Systems and Virtual Agents that Probe CX manages for their clients,
as well as analyzing client in-house systems, providing guidance for improvement
and Industry best practice.
*
SAMANTHA MIDDLEBROOK
Sr. Director of Product Management, Upland Software
Samantha Middlebrook is one of Upland Software’s top thought leaders when it
comes to customer experience and knowledge management. With over a decade
working in these spaces, Samantha has honed her expertise and harnessed it into
developing products. By focusing on human-centered design, she’s able to curate
memorable business moments for customers. She has led several teams through
various aspects of operational transformation and is always seeking out ways to
instill meaningful customer interactions.
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