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Last modified: 12/23/2022

UBER FREIGHT PRIVACY NOTICE

I. INTRODUCTION

The Uber Freight mobile applications and website match carriers with shippers.
To enable these applications and websites (the “services”), Uber Freight Holding
Corporation and its affiliates and subsidiaries (collectively, “Uber Freight”)
collect and use certain information about our users when they use or communicate
with us regarding our services. This notice describes the personal data we
collect from users of the services, how this data is used and shared, and users’
choices regarding this data.

II. OVERVIEW

A. SCOPE AND APPLICATION

This notice applies to users of Uber Freight’s services anywhere in the world.

This notice applies to all users of Uber Freight’s apps, websites, features, or
other services anywhere in the world:

* Carriers: individuals or entities that offer motor vehicles used to
transport goods
* Commercial drivers: individuals licensed to operate motor vehicles to
transport goods for or on behalf of carriers
* Shippers: any user of the services that is identified as the shipper,
consignor, or consignee, or that owns the goods being transported
* Dispatchers: individuals who assign motor vehicles and commercial drivers for
conveyance of freight

All those subject to this notice are referred to as “users” in this notice.

The practices described in this notice are subject to applicable laws in the
places in which we operate. This means that we engage in the practices described
in this notice in a particular country or region only if permitted under the
laws of those places.

B. DATA CONTROLLER AND TRANSFER

Uber Freight is the data controller for the personal data collected in
connection with the use of Uber Freight’s services

Uber Freight operates, and processes data, globally. We may also transfer data
to countries other than the one where our users live or use Uber Freight’s
services. We do so in order to fulfill our agreements with users, such as our
Terms of Use, or based on users’ prior consent, adequacy decisions for the
relevant countries, or other transfer mechanisms as may be available under
applicable law.

Questions, comments, and complaints about Uber Freight’s data practices can be
submitted here.

III. DATA COLLECTIONS AND USES

A. THE DATA WE COLLECT

Uber Freight collects:

* Data provided by users to Uber Freight, such as during account creation
* Data created during use of our services, such as location, app usage, and
device data
* Data from other sources, such as Uber Freight partners and third parties that
use Uber Freight APIs

The following data is collected by or on behalf of Uber Freight:

1. DATA PROVIDED BY USERS.

This includes:

* User profile: We collect data when users create, modify, or log in to their
account; when they request support from or otherwise communicate with us; and
if they interact with the services as a commercial driver or carrier
dispatcher, submit information about their vehicle or insurance, or otherwise
communicate with us. This may include their name, email address, phone
number, login name and password, postal address, profile picture, government
identification documents, including driver’s license numbers and images,
birthdate, signature, and photo. This also includes vehicle registration
information, insurance information, payment information, and other
information they choose to provide.
* Demographic data: We may collect demographic data about users, including
through user surveys. We may also receive demographic data about users from
third parties.
* Data submitted through communications with Uber Freight: We collect the
information users submit when they contact Uber Freight customer support,
provide facility ratings, or otherwise contact Uber Freight. This may include
feedback, photographs, or other recordings collected by users.

2. DATA CREATED DURING USE OF OUR SERVICES.

This includes:

* Location data: Our services require that we collect precise or approximate
location data from commercial drivers’ and dispatchers’ mobile devices. We
only collect such data where users have granted us permission to do so
through the permission system used by their mobile device.

Uber Freight collects this data when the Uber Freight app is running in the
foreground (app open and on-screen) or background (app open but not on-screen)
of their mobile device.

* Transaction information: We collect transaction information related to the
use of our services, including the type of services requested or provided,
date and time the service was provided, distance traveled, payment amounts,
and other related transaction details.
* Photos: We collect photos of bills of lading, freight, and other matters
directly related to the services where users have uploaded such photos to the
Uber Freight apps or websites.
* Usage data: We collect data about how users interact with our services
(including analytics that we or third parties conduct for the purpose of
improving our services). This includes data such as access dates and times,
app features and/or pages viewed, app crashes and other system activity, type
of browser, and third-party sites or services used before interacting with
our services. In some cases, we collect this data through cookies, pixels,
tags, and similar tracking technologies that create and maintain unique
identifiers. To learn more about these technologies, please see our Cookie
Notice below.
* Device data: We may collect data about the devices used to access our
services, including the hardware models, device IP address, operating systems
and versions, software and file names and versions, preferred language,
unique device identifiers, advertising identifiers, serial numbers, device
motion data, and mobile network data.
* Communications data: We enable users to interact with one another and Uber
Freight through Uber Freight’s mobile apps and websites. To provide this
service, Uber Freight receives some data regarding the calls, texts, or other
communications, including the date and time of the communications and the
content of the communications. Uber Freight may also use this data for
customer support services (including to resolve disputes between users), for
safety and security purposes, to improve our products and services, and
for analytics.

3. DATA FROM OTHER SOURCES.

For example:

* We may receive information about commercial drivers from other users such as
carriers or shippers, or from other third parties. This includes information
about their location, or feedback they receive from other Uber Freight users.
* We might receive information about a commercial driver or carrier from the
regulatory bodies involved in the regulation of carriers.
* We may receive names and contact information of other users such as
third-party brokers, carriers and/or commercial drivers from shippers who
request quotations or services.
* If users engage with a separate app or website that uses our API (or whose
API we use), we may receive information about them or their connections from
that site or app.
* We may receive information from publicly available sources and marketing
service providers for lead generation.

Uber Freight may combine the data collected from these sources with other data
in its possession.

B. HOW WE USE PERSONAL DATA

Uber Freight collects and uses data to arrange for reliable and convenient
transportation of shipments, delivery, and other products and services. We also
use the data we collect:

* To enhance the safety and security of our users and services
* For customer support
* For research and development
* To send marketing and non-marketing communications to users
* In connection with legal proceedings

Uber Freight does not sell or share user personal data with third parties for
their direct marketing, except with users’ consent.

Uber Freight uses the data it collects for purposes including:

1. PROVIDING SERVICES AND FEATURES.

Uber Freight uses the data we collect to provide, personalize, maintain, and
improve our products and services.

This includes using the data to:

* Create and update users’ accounts
* Request quotations from, and enable the matching of shipments with,
third-party brokers, carriers and/or commercial drivers
* Track the status and location of shipments transported through the services,
and determine other data relating to use of the services, such as how long a
carrier and/or commercial driver has been at a pickup location to determine
detention payments
* Send communications to other users of the services, such as shippers,
regarding the progress of shipments transported through the services, such as
estimated delivery arrival and delivery times
* Personalize and improve the services, including to develop new features and
to provide or recommend shipments, features, content, and advertisements
* Offer, process, or facilitate payments for the services
* Perform internal operations necessary to provide our services, including to
troubleshoot software bugs and operational problems; to conduct data
analysis, testing, and research; and to monitor and analyze usage and
activity trends

2. SAFETY AND SECURITY.

We use personal data to help maintain the safety, security, and integrity of our
services and users. This includes:

* Using device, location, profile, usage, and other data to prevent, detect,
and combat fraud or unsafe activities
* Authenticating users
* Developing safety features

3. CUSTOMER SUPPORT.

Uber Freight uses the information we collect (including recordings of customer
support calls with notice to and the consent of the user) to provide customer
support, including to:

* Direct questions to the appropriate customer support person
* Investigate and address user concerns
* Monitor and improve our customer support responses and processes

4. RESEARCH AND DEVELOPMENT.

We may use the data we collect for testing, research, analysis, product
development, and machine learning to improve the user experience. This helps us
to improve and enhance the safety and security of our services, improve our
ability to prevent the use of our services for illegal or improper purposes,
develop new features and products, and facilitate finance solutions in
connection with our services.

1) Marketing. Uber Freight may use the data we collect to market our services to
our users. This includes sending users communications about Uber Freight
services, features, promotions, sweepstakes, studies, surveys, news, updates,
and events. For further details about third-party marketing, see below.

* We may use the data we collect to personalize the marketing communications
(including advertisements) that we send, including based on user location,
past use of Uber Freight’s services, and user preferences and settings.

2) Non-marketing communications. Uber Freight may use the data we collect to
generate and provide users with receipts; inform them of changes to our terms,
services, or policies; or send other communications that aren’t for the purpose
of marketing the services or products of Uber Freight or its partners.

3) Legal proceedings and requirements. We may use the personal data we collect
to investigate or address claims or disputes relating to use of Uber Freight’s
services, or as otherwise allowed by applicable law, or as requested by
regulators, government entities, and official inquiries.

C. COOKIES AND THIRD-PARTY TECHNOLOGIES

Uber Freight and its partners use cookies and other identification technologies
on our apps, websites, emails, and online ads for purposes described in
this notice.

Cookies are small text files that are stored on browsers or devices by websites,
apps, online media, and advertisements. Uber Freight uses cookies and similar
technologies for purposes such as:

* Authenticating users
* Remembering user preferences and settings
* Determining the popularity of content
* Delivering and measuring the effectiveness of advertising campaigns
* Analyzing site traffic and trends, and generally understanding the online
behaviors and interests of people who interact with our services

We may also allow others to provide audience measurement and analytics services
for us, to serve advertisements on our behalf across the Internet, and to track
and report on the performance of those advertisements. These entities may use
cookies, web beacons, SDKs, and other technologies to identify the devices used
by visitors to our websites, as well as when they visit other online sites
and services.

Please see our Cookie Notice below for more information regarding the use of
cookies and other technologies described in this section.

D. DATA SHARING AND DISCLOSURE

Some of Uber Freight’s products, services, and features require that we share
data with other users or at a user’s request. We may also share data with our
affiliates, subsidiaries, and partners, for legal reasons or in connection with
claims or disputes.

Uber Freight may share the data we collect:

1. WITH OTHER USERS OR THIRD PARTIES

This includes sharing data:

With other users or with third parties who require, request, or use such data in
connection with transportation, logistics, delivery, and/or other related
services, such as rewards partners for fuel discounts and similar discount
programs, arranged or performed by Uber Freight. We may also share commercial
drivers’ names, vehicle license numbers, vehicle truck numbers, and location
with other users or third parties such as operators of a receiving facility. We
may also share their vehicle truck number and vehicle license number with third
parties, such as a pickup facility. We may also share carriers’ names with
other users.

2. AT USERS’ REQUEST

This includes sharing data:

* With other users in connection with services or features that require
data sharing.
* With third parties in connection with Uber Freight partnerships or promotions
with those third parties. For example, if a user requests a service through a
partnership or promotional offering made by a third party, Uber Freight may
share certain data with those third parties. This may include, for example,
other services, platforms, apps, or websites that integrate with our APIs;
those with an API or service with which we integrate; or other Uber Freight
business partners and their users in connection with promotions, contests, or
specialized services. The handling of such data by those third parties is
subject to their privacy notices, and users should refer to those notices for
more information on the handling of their data.

3. WITH THE GENERAL PUBLIC

Questions or comments from users submitted through public forums, such as blogs
and social media pages, may be viewable by the public, including any personal
data included in the questions or comments submitted by a user, or other
features of the services that are viewable by the general public.

4. WITH UBER FREIGHT AFFILIATES AND THIRD PARTIES

We share data with Uber Freight affiliates to help us provide our services or
conduct data processing on our behalf, or for data centralization and/or
logistics purposes. We also share data with third parties with whom users choose
to let us share data, for example other apps or websites that integrate with our
API or services, or those with an API or service with which we integrate.

5. WITH UBER FREIGHT SERVICE PROVIDERS AND BUSINESS PARTNERS

Uber Freight provides data to vendors, consultants, marketing partners, research
firms, and other service providers or business partners. These include:

* Payment processors and facilitators
* Cloud storage providers
* Marketing partners and marketing platform providers, including social media
advertising services
* Data analytics providers
* Research partners, including those performing surveys or research projects in
partnership with Uber Freight or on Uber Freight’s behalf
* Vendors that assist Uber Freight to enhance the safety and security of
its apps
* Consultants, lawyers, accountants, and other professional service providers

6. FOR LEGAL REASONS IN THE EVENT OF A DISPUTE

Uber Freight may share users’ personal data if we believe it’s required by
applicable law, regulation, operating license or agreement, legal process or
governmental request, or where the disclosure is otherwise appropriate due to
safety or similar concerns.

This includes sharing personal data with law enforcement officials, public
health officials, other government authorities, or other third parties as
necessary to enforce our Terms and Conditions, user agreements, or other
policies; to protect Uber Freight’s rights or property or the rights, safety, or
property of others; or in the event of a claim or dispute relating to the use of
our services. In addition, where a user uses another person’s credit card, we
may be required by law to share that user’s personal data with the owner of that
credit card.

This also includes sharing personal data with others in connection with, or
during negotiations of, any merger, sale of company assets, consolidation or
restructuring, financing, or acquisition of all or a portion of our business by
or into another company.

7. THROUGH SOCIAL MEDIA SHARING

The services may integrate with social media sharing features and other related
tools, such as WhatsApp, which let users share actions they take on the services
with other apps, sites, or media, and vice versa. Their use of such features
enables the sharing of data with others, depending on the settings they
establish with the social media sharing service. Please refer to the privacy
notices of those social media sharing services for more information about how
they handle the data provided to or shared through them.

8. WITH CONSENT

Uber Freight may share a user’s personal data other than as described in this
notice, if we notify the user and they consent to the sharing.

E. DATA RETENTION AND DELETION

Uber Freight retains user data for as long as necessary for the purposes
described above.

Users may request deletion of their accounts at any time. Uber Freight may
retain user data after a deletion request due to legal or regulatory
requirements or for the reasons stated in this policy.

Uber Freight retains user data for as long as necessary for the purposes
described above. This means that we retain different categories of data for
different periods of time depending on the category of user to whom the data
relates, the type of data, and the purposes for which we collected the data.

Users may request deletion of their account at any time by submitting a request
here. Following an account deletion request, Uber Freight deletes the user’s
account and data, unless they must be retained due to legal or regulatory
requirements, for purposes of safety, security, and fraud prevention, or because
of an issue relating to the user’s account such as an outstanding credit or an
unresolved claim or dispute.

F. GROUNDS FOR PROCESSING

We only collect and use personal data where we have lawful grounds to do so.
These include processing user personal data to provide requested services and
features, for purposes of Uber Freight’s legitimate interests or those of other
parties, to fulfill our legal obligations, or based on consent.

We collect and use personal data only where we have one or more lawful grounds
for doing so. Such grounds may vary depending on where our users are located,
but generally include processing personal data:

1. TO PROVIDE REQUESTED SERVICES AND FEATURES

In order to provide our services, we must collect and use certain personal data.
This includes:

* User profile data, which we use to establish and maintain user accounts;
verify user identity; communicate with users about their booked loads, trips,
and accounts; and enable users to make payments or receive earnings
* Location data, which is used to track loads and assist with navigation
* Usage data, which is necessary to maintain, optimize, and enhance Uber
Freight’s services, including to determine incentives, connect loads and
commercial drivers, and calculate payments
* User-provided contacts, including names and email addresses, which we use to
enable users to request and receive quotations and services from
their contacts
* Transaction information
* Information relating to customer support

2. FOR PURPOSES OF THE LEGITIMATE INTERESTS OF UBER FREIGHT OR OTHER PARTIES

This includes using personal data to maintain and enhance our users’ safety and
security. For example, we use personal data to prevent use of our services by
users who have engaged in inappropriate or dangerous behavior, such as by
retaining data of banned users to prevent their use of Uber Freight’s apps.

This also includes purposes such as combating fraud; improving our services,
direct marketing, machine learning, and research and development; and enforcing
Uber Freight’s Terms and Conditions.

In addition, it includes using personal data to the extent necessary for the
interests of other people or the general public, such as in connection with
legal or insurance claims, and to protect the rights and safety of others.

3. TO FULFILL UBER FREIGHT’S LEGAL OBLIGATIONS

Uber Freight is subject to the laws and regulations in the jurisdictions in
which it operates that may require it to collect, process, retain, and disclose
users’ personal data. We collect and use personal data to comply with such laws.

Uber Freight may also share data with law enforcement regarding criminal acts or
threats to public safety, or requests by third parties pursuant to
legal processes.

4. WITH CONSENT

Uber Freight may collect and use personal data based on the user’s consent. For
example, we may collect personal data through voluntary surveys.

Users may revoke such consent at any time. However, they will not be able to use
any service or feature that requires collection or use of that personal data.

IV. CHOICE AND TRANSPARENCY

Uber Freight enables users to access and control the data that it collects,
including through:

* In-app settings
* Device permissions
* Marketing opt-outs

Uber Freight also enables users to request access to or copies of their data,
changes or updates to their accounts, deletion of their accounts, or that Uber
Freight restrict its processing of user personal data.

1. DEVICE PERMISSIONS

Most mobile device platforms (iOS, Android, etc.) have defined certain types of
device data that apps cannot access without the device owner’s permission, and
these platforms have different methods for how that permission can be obtained.
iOS devices notify users the first time the Uber Freight app requests permission
to access certain types of data and gives users the option to grant or refuse
permission. Android devices notify users of the permissions that the Uber
Freight app seeks before their first use of the app, and use of the app
constitutes a grant of such permission.

* Location data

We request permission for our app's collection of precise location from a user’s
device (whether their own device or otherwise) per the permission system used by
their mobile operating system. If they initially permit the collection of this
data, they can later disable it by changing the location settings on their
mobile device. However, they may not be able to use the Uber Freight app if they
disable our collection of precise location data. Additionally, disabling our
collection of precise location from their device will not limit our ability to
derive an approximate location from their IP address to personalize the content
of the websites and/or app.

* Important information about device permissions

The permissions requested by the Uber Freight app include permission to collect
users’ location data for the purposes described above. This permission enables
Uber Freight to collect this data when the Uber Freight app is running in the
foreground (app open and on-screen) or background (app open but not on-screen)
of their mobile device.

Carriers and commercial drivers cannot use the Uber Freight app if they do not
permit location data collection.

Please take the following steps to disable the Uber Freight app's ability to
collect precise location data:

On iOS

Settings → Privacy → Location Services → Uber Freight → choose Never

On Android

Settings → Apps → Uber Freight → scroll to Permission → toggle Location

On Android Lollipop (5.1) and earlier

Settings → Location → toggle Off

* Notifications: account and updates

Uber Freight provides users with notifications and updates related to activity
on their account and booked loads. These notifications are a necessary part of
using the Uber Freight app and cannot be disabled.

* Notifications: potential loads and news

Users may enable Uber Freight to send push notifications about potential loads
and news from Uber Freight. Push notifications may be enabled or disabled
through Settings on iOS or Android.

2. MARKETING OPT-OUTS

Users may opt out of receiving marketing emails and other messages from Uber
Freight by following the unsubscribe instructions in those messages. We may
still send opted-out users non-promotional communications, such as those about
their account, services requested, or our ongoing business relations.

3. USER DATA REQUESTS

Uber Freight provides users with a variety of ways to learn about, control, and
submit requests, questions, and comments about Uber Freight’s handling of their
data. Users may submit these by email to freight-support@uber.com.

* Accessing data: Users can ask for an explanation of the data we collect from
them and how we use it.
* Receiving data: Users can ask for a copy of data that Uber Freight has
collected from them with their consent or as necessary to provide
our services.
* Changing or updating data: Users can ask that Uber Freight change or update
their data, including if they believe such data is inaccurate or incomplete.
* Deleting data: Users may request deletion of their account at any time by
emailing freight-support@uber.com.
* Objections, restrictions, and complaints: Users may request that we stop
using all or some of their personal data, or that we limit our use of their
data. Uber Freight may continue to process data after such objection or
request to the extent required or permitted by law.

In addition, depending on their location, users may have the right to file a
complaint relating to Uber Freight’s handling of their personal data with the
applicable data protection authority.

Questions, comments, or complaints about Uber Freight’s data practices can be
submitted here.

V. COOKIE NOTICE

We and our affiliates, third parties, and other partners use cookies and other
identification technologies on our websites, mobile applications, email
communications, advertisements, and other online services (collectively, the
‘Online Services’) for a number of purposes, including: authenticating users,
remembering user preferences and settings, determining the popularity of
content, delivering and measuring the effectiveness of advertising campaigns,
analyzing site traffic and trends, and generally understanding the online
behaviors and interests of people who interact with our Online Services.

1. COOKIES AND RELATED TECHNOLOGIES OVERVIEW

Cookies are small text files that are stored on your browser or device by
websites, apps, online media, and advertisements that are used to remember your
browser or device during and across website visits. We also utilize other
technologies that may identify you or the devices you use. For example, ‘pixel
tags’ (also called beacons) are small blocks of code installed on (or called by)
a webpage, app, or advertisement which can retrieve certain information about
your device and browser, including, for example: device type, operating system,
browser type and version, website visited, time of visit, referring website, IP
address, advertising identifiers, and other similar information, including the
small text file (the cookie) that uniquely identifies the device. Pixels provide
the means by which third parties can set and read browser cookies from a domain
that they do not themselves operate and collect information about visitors to
that domain, typically with the permission of the domain owner. ‘Local storage’
refers generally to other places on a browser or device where information can be
stored by websites, ads, or third parties (such as HTML5 local storage and
browser cache). ‘Software Development Kits’ (also called SDKs) function like
pixels and cookies, but operate in the mobile app context where pixels and
cookies cannot always function. The primary app developer can install pieces of
code (the SDK) from partners in the app, and thereby allow the partner to
collect certain information about user interaction with the app and information
about the user device and network information.

2. PERSONALIZED ADVERTISING & RELEVANCY

In order to facilitate the most relevant ads possible, Uber Freight works with
various service providers who assist us in delivering similar ads to end users
across devices and platforms. For example, we work with social media advertising
services to provide you with relevant ads based on your Uber Freight activity
through their media channels. We may also use service providers to provide you
with a similar ad on a mobile website or mobile application as with a
traditional website ad. See below for more information on your choices to limit
these types of advertising.

3. YOUR CHOICES

You have the right to choose whether or not to accept cookies. However, they are
an important part of how our Online Services work, so you should be aware that
if you choose to refuse or remove cookies, this could affect the availability
and functionality of the Online Services.

Most web browsers are set to accept cookies by default. If you prefer, you can
usually choose to set your browser to remove or reject browser cookies. To do
so, please follow the instructions provided by your browser which are usually
located within the ‘Help’ or ‘Preferences’ menu. Some third parties also provide
the ability to refuse their cookies directly by clicking on an opt-out link, and
we have indicated where this is possible in the table below.

For further information about cookies, including how to see what cookies have
been set on your device and how to manage and delete them, you can visit
https://www.youradchoices.com/ and https://www.youronlinechoices.eu for
EU visitors.

For mobile users, you have controls in your device Operating System that enables
you to choose whether to allow cookies, or share your advertising ID with
companies like Uber Freight or our advertising service providers. For
information on controlling your mobile choices, you can
visit https://www.networkadvertising.org/mobile-choices.

To help control or block certain ads in mobile applications, you may choose to
download and utilize the DAA mobile app.

VI. UPDATES TO THIS NOTICE

We may occasionally update this notice. Use of our services after an update
constitutes consent to the updated notice to the extent permitted by law.

We may occasionally update this notice. If we make significant changes, we will
notify users in advance of the changes through the Uber Freight apps or through
other means, such as email. We encourage users to periodically review this
notice for the latest information on our privacy practices.

After such notice, use of our services will be understood as consent to the
updates to the extent permitted by law.

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