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01

GET UP TO AED 800 CASHBACK ...

Next 02

TAKE CONTROL OF YOUR FINANCES ...

Next 03

SIGN UP FOR A DUBAI FIRST ...

Next 04

APPLY NOW ON THE DUBAI FIRST ...

Next



GET REWARDED FOR SIGNING UP

Get up to AED 800 cashback with a new Dubai First Cashback card.

Learn more


DO IT YOUR WAY WITH SLICEPAY.

Take control of your finances with SlicePay, a new digital card from Dubai
First. Slice your purchases into 4 easy instalments, with no interest or
processing fee. Conditions apply.

Find out more


AN AFFORDABLE, SMART AND FLEXIBLE WAY TO PAY

Sign up for a Dubai First Low-Rate Card and save on interest with a low rate of
just 1.99% per month on your purchases. Conditions apply.

Apply now


LOW-RATE CARD EXCLUSIVELY FOR UAE NATIONALS

Apply now on the Dubai First Mobile app and save on interest with a low rate of
just 1.5% per month on your purchases. Conditions apply.

Get the app



LOW-RATE CARD EXCLUSIVELY FOR UAE NATIONALS

Apply now on the Dubai First Mobile app and save on interest with a low rate of
just 1.5% per month on your purchases. Conditions apply.

Get the app


GET REWARDED FOR SIGNING UP

Get up to AED 800 cashback with a new Dubai First Cashback card.

Learn more


DO IT YOUR WAY WITH SLICEPAY.

Take control of your finances with SlicePay, a new digital card from Dubai
First. Slice your purchases into 4 easy instalments, with no interest or
processing fee. Conditions apply.

Find out more


AN AFFORDABLE, SMART AND FLEXIBLE WAY TO PAY

Sign up for a Dubai First Low-Rate Card and save on interest with a low rate of
just 1.99% per month on your purchases. Conditions apply.

Apply now


LOW-RATE CARD EXCLUSIVELY FOR UAE NATIONALS

Apply now on the Dubai First Mobile app and save on interest with a low rate of
just 1.5% per month on your purchases. Conditions apply.

Get the app


GET REWARDED FOR SIGNING UP

Get up to AED 800 cashback with a new Dubai First Cashback card.

Learn more


Apply Now
 * Overview
 * Mobile App
 * Mobile Payments
 * Lifestyle Benefits
 * Travel Privileges
 * Financial Benefits
 * Servicing Toolkit
 * Videos
 * Offers
 * Fees
 * FAQs
 * Terms
 * Apply Now

WARNING
If you make only the minimum repayment/payment each period, you will pay more in
interest/profit/fees and it will take you longer to pay off your outstanding
balance.


SLICEPAY

Pay for the things you love in 4 interest-free instalments with the new digital
SlicePay Card.


Take control of your finances with SlicePay, a new digital card from Dubai
First.
Slice your purchases into 4 easy instalments, with no interest or processing
fee.
Conditions apply.

Learn more
 * Cashback Card
 * Low-Rate Card
 * Low-Rate Card for UAE Nationals


CASHBACK CARD

What’s better than cashback, you ask? Higher and instant cashback that only the
new Dubai First Cashback Card offers you.



GET UP TO AED 800 CASHBACK WITH A NEW DUBAI FIRST CASHBACK CARD.




SAVE MORE

Get a whopping 5% cashback on supermarket spending, dining and fuel, 3% on
international spends and 1% on other purchases.





PLAN BETTER

Enjoy 0% interest Easy Purchase Plans, Loan-on-Phone and Balance Transfer at
preferential rates.



LIVE WELL

 * Movie tickets from just AED 20 at VOX cinemas
 * Unlimited complimentary access to select airport lounges
 * Access to hundreds of buy-1-get-1 offers including spa treatments, travel
   offers, fine dining and much more

Conditions apply.


LOW-RATE CARD

Introducing the Dubai First Low-Rate Card, an affordable, smart and flexible way
to reduce credit card debt, finance large purchases and enjoy life cost
effectively.




INTEREST RATE OF 1.99% PER MONTH

Save on credit card interest with a low rate of just 1.99% per month on your
purchases.



MINIMUM PAYMENTS FROM 3%

Benefit from the lowest minimum monthly payment of just 3% .



ANNUAL MEMBERSHIP FEE WAIVER

Enjoy a competitive annual membership fee of only AED 300, which is reversed
when you spend AED 24,000 within 12 months.

Conditions apply.


LOW-RATE CARD
EXCLUSIVE TO UAE NATIONALS

Dubai First Low-Rate Card exclusive to UAE nationals is an affordable, smart and
flexible way to reduce credit card debt, finance large purchases and enjoy life
cost effectively.




INTEREST RATE OF 1.5% PER MONTH

Save on credit card interest with a low rate of just 1.5% per month on your
purchases.



MINIMUM PAYMENTS FROM 3%

Benefit from the lowest minimum monthly payment of just 3% .



ANNUAL MEMBERSHIP FEE WAIVER

Enjoy a competitive annual membership fee of only AED 300, which is reversed
when you spend AED 24,000 within 12 months.

Conditions apply.


WELCOME OFFERS


GET REWARDED FOR SIGNING UP

Get up to AED 800 cashback with a new Dubai First Cashback card.

Learn more


0% INTEREST, 100% FREEDOM

Enjoy more financial flexibility with 0% interest Balance Transfers and Quick
Cash.

Know more




MANAGE YOUR CARD. ON THE GO.

The Dubai First mobile app lets you stay in control of your credit card.

And life, as well.


Take in your spending at a glance




 * REDEEM YOUR CASHBACK INSTANTLY


 * PAY YOUR CARD BILLS INSTANTLY


 * TURN YOUR PURCHASES INTO INSTALMENT PLANS INSTANTLY


 * BOOK BALANCE TRANSFER AND QUICK CASH INSTANTLY


 * PERSONALIZED DASHBOARD WITH CASHBACK SAVINGS FEATURE AND TAILORED OFFERS


MOBILE PAYMENTS


APPLE PAY

Pay faster when using your credit card with Apple Pay.

Know more


GOOGLE PAY

Google Pay is the fast, simple way to pay in millions of places - online, in
stores, and more.

Know more


SAMSUNG PAY

Samsung Pay is a convenient and simple way to make mobile payments with selected
Samsung Galaxy phones.

Know more



SIGN UP FOR THE GOOD LIFE

Make the most of every moment. Dubai First card opens up a world of
opportunities that enhance your everyday life, even as you manage your finances
like a pro.


MOVIE TICKETS FROM JUST AED 20

Enjoy exclusive promotion at VOX cinemas. Get four standard movie tickets every
month for only AED 20 at weekends, and 20% discount on food & beverage purchases
throughout the year.
Know more


20% DISCOUNT ON CAREEM RIDES

Book a ride with Careem and enjoy 20% off the first three rides every month.
Choose your car and the time, then sit back and enjoy.
Know more


‘BUY 1 GET 1’ OFFERS ON LEISURE, ENTERTAINMENT, AND MORE

Download Mastercard ‘Buy 1 Get 1’ mobile app and get access to 900+ offers
including spa treatments, travel offers, fine dining and much more.
Know more


SHIP YOUR ONLINE PURCHASES FOR LESS USING MYUS

Shop at over 100,000 U.S. retailers, including Apple, Amazon and Ralph Lauren
and get fast, reliable, affordable international shipping with MyUS.
Know more


EXCLUSIVE OFFERS AT THE BICESTER VILLAGE SHOPPING COLLECTION IN EUROPE

The Bicester Village Shopping Collection is defined by its luxury brands,
charming open-air ‘village’ settings and, not least, exceptional value for
money.
Know more


10% OFF LUXURY CLOTHING ONLINE WITH FARFETCH

With over 3,000 different luxury fashion brands, Farfetch offers an unrivalled
range of incredible products from the world’s best designers and boutiques.
Know more


30% OFF AT LINGOKIDS

Millions of families and teachers across the globe use Lingokids as a fun
learning tool.
Know more


MOVIE TICKETS FROM JUST AED 20

Enjoy exclusive promotion at VOX cinemas. Get four standard movie tickets every
month for only AED 20 at weekends, and 20% discount on food & beverage purchases
throughout the year.
Know more


20% DISCOUNT ON CAREEM RIDES

Book a ride with Careem and enjoy 20% off the first three rides every month.
Choose your car and the time, then sit back and enjoy.
Know more


‘BUY 1 GET 1’ OFFERS ON LEISURE, ENTERTAINMENT, AND MORE

Download Mastercard ‘Buy 1 Get 1’ mobile app and get access to 900+ offers
including spa treatments, travel offers, fine dining and much more.
Know more


SHIP YOUR ONLINE PURCHASES FOR LESS USING MYUS

Shop at over 100,000 U.S. retailers, including Apple, Amazon and Ralph Lauren
and get fast, reliable, affordable international shipping with MyUS.
Know more


EXCLUSIVE OFFERS AT THE BICESTER VILLAGE SHOPPING COLLECTION IN EUROPE

The Bicester Village Shopping Collection is defined by its luxury brands,
charming open-air ‘village’ settings and, not least, exceptional value for
money.
Know more


10% OFF LUXURY CLOTHING ONLINE WITH FARFETCH

With over 3,000 different luxury fashion brands, Farfetch offers an unrivalled
range of incredible products from the world’s best designers and boutiques.
Know more


30% OFF AT LINGOKIDS

Millions of families and teachers across the globe use Lingokids as a fun
learning tool.
Know more


MOVIE TICKETS FROM JUST AED 20

Enjoy exclusive promotion at VOX cinemas. Get four standard movie tickets every
month for only AED 20 at weekends, and 20% discount on food & beverage purchases
throughout the year.
Know more


20% DISCOUNT ON CAREEM RIDES

Book a ride with Careem and enjoy 20% off the first three rides every month.
Choose your car and the time, then sit back and enjoy.
Know more


‘BUY 1 GET 1’ OFFERS ON LEISURE, ENTERTAINMENT, AND MORE

Download Mastercard ‘Buy 1 Get 1’ mobile app and get access to 900+ offers
including spa treatments, travel offers, fine dining and much more.
Know more


SHIP YOUR ONLINE PURCHASES FOR LESS USING MYUS

Shop at over 100,000 U.S. retailers, including Apple, Amazon and Ralph Lauren
and get fast, reliable, affordable international shipping with MyUS.
Know more


EXCLUSIVE OFFERS AT THE BICESTER VILLAGE SHOPPING COLLECTION IN EUROPE

The Bicester Village Shopping Collection is defined by its luxury brands,
charming open-air ‘village’ settings and, not least, exceptional value for
money.
Know more


10% OFF LUXURY CLOTHING ONLINE WITH FARFETCH

With over 3,000 different luxury fashion brands, Farfetch offers an unrivalled
range of incredible products from the world’s best designers and boutiques.
Know more


30% OFF AT LINGOKIDS

Millions of families and teachers across the globe use Lingokids as a fun
learning tool.
Know more


1

/ 7


UPGRADE YOUR TRAVEL EXPERIENCE


UNLIMITED COMPLIMENTARY LOUNGE ACCESS

Unwind and make travelling something to look forward to with Mastercard Travel
Pass app providing unlimited, complimentary access to regional and international
lounges. Register your Dubai First Mastercard and search for the lounges near
you.

Download the app now


UP TO 8% OFF ON YOUR TRAVEL WITH CLEARTRIP

Visit Cleartrip and book any round trip, international airfare or hotel using
your Platinum Mastercard to enjoy an up to 8% discount on your travel booking.



Know more


UP TO 20% OFF AVIS CAR RENTAL WORLDWIDE

You can now enjoy up to 20% off your next car rental with Avis and a
complimentary upgrade with every rental when you book with your Dubai First
Mastercard Card.



Know more


PRICELESS CITIES - HANDPICKED EXPERIENCES WORLDWIDE

Priceless Cities is a program available exclusively to Mastercard cardholders
and provides access to unforgettable experiences in the cities where you live
and travel.



Know more


TRAVEL VISA ASSISTANCE

Simple and quick travel visa application for the global traveler. Apply and book
visa appointments online through Fulfill Solutions, for a flat fee of USD 15.





Terms and conditions


UP TO 10% BACK ON BOOKING.COM

Booking.com seamlessly connects millions of travelers to memorable experiences,
a variety of transportation options and over 6.2 million incredible places to
stay – from homes to hotels and much more. 


Know more


10% OFF AT RENTALCARS.COM

Rentalcars.com is the world’s leading online car rental service and arranges car
rental in 60,000 locations, across 160 countries, in over 40 languages.  





Know more



MONEY MATTERS

WITH GREATER FINANCIAL PRIVILEGES COMES GREATER FREEDOM. THE DUBAI FIRST CARD
LETS YOU MAKE THE MOST OF THE BENEFITS EVEN AS YOU ENJOY THE GOOD LIFE.


ACCIDENT SHIELD

With Accident Shield plan, get coverage up to AED 150,000 to cater to any
unforeseen eventualities like Death or Permanent Total Disability arising from
an accident.

Know more



CREDIT SHIELD

Credit Shield helps you when it matters the most.

Know more



MORE EASE

Enjoy the convenience of converting your purchases of AED 500 and above into
instalment plans instantly through the mobile app.

Know more



MORE FLEXIBILITY

Interest free credit period of up to 56 days when you pay 100% of your
outstanding balance.



MORE FREEDOM

Avail part of your credit limit as an instant, low-interest loan. You can pay
the loan in equal monthly instalments over 3 to 36 months.



MORE OPPORTUNITY

Take advantage of lower interest rates when you transfer your outstanding
balance from other bank credit cards to your Dubai First card. With a choice to
repay the amount in 3 to 36 equal monthly instalments your finances will be
easier to manage.

 * Pay card balance
 * Earn & redeem cashback
 * Activate card
 * Account alerts
 * SMS pull service
 * Forms

As a Dubai First cardmember, you already have access to a range of privileges
and benefits, carefully tailored to suit your needs and lifestyle.

Now you have over 1,000 convenient offsite locations to make your Dubai First
monthly credit card bill payments. You will receive a receipt as confirmation
and your payment will be credited to your card account within 2 working days.


PAY INSTANTLY THROUGH DUBAI FIRST MOBILE APP

Pay instantly your card balance directly from the mobile app connecting to your
bank account through the Central Bank Payment Gateway (UAEPGS). Your balance
will be updated instantly.


PAY ONLINE

From UAE Bank account

Pay your Dubai First card bill online from any UAE Bank Account through UAEFTS
system. Simply follow these steps: Login to your UAE personal bank account
online banking ⇒ Select local UAE Funds transfer ⇒ Enter your Dubai First card
number instead of IBAN as a beneficiary and the payment amount ⇒ Proceed with
the payment.

Payment will be reflected in your account within 1 working day.


Bank transfer using SWIFT

You can make a payment to your Dubai First card using SWIFT. Please note the
following details:
Beneficiary Account - 16-digit credit card number Beneficiary Name - Cardholder
name Payment Amount - Amount in Dirhams you are paying SWIFT Code - NBADAEAA


PAY BY CASH

First Abu Dhabi Bank Cash Deposit Machines (FAB CDMs)

Effective 6th December 2019, you can pay your Dubai First Credit Card bills by
cash at over 130 FAB CDMs across the UAE.

This 24/7 service is quick and reliable. It takes few easy steps:
Choose Deposits ⇒ Payments ⇒ Credit Card Payments ⇒ Enter card number manually
or insert your card ⇒ Insert your payment amount in cash ⇒ Collect the receipt


PAYMENTS THROUGH THE CDMS ARE REAL-TIME TRANSACTIONS, WHICH MEANS YOUR AVAILABLE
LIMIT IS UPDATED INSTANTLY.

Partner Exchange Houses

Pay your Credit Card bill in cash at any branch of the exchange houses listed
below.

 * Al Ansari Exchange
 * Al Fardan Exchange
 * Al Ghurair Exchange
 * Redha Al Ansari Exchange

Your payment will be reflected in your credit card account within 2 working
days.


PAY BY CHEQUE

Service Desk

Cheque payments can be made at the service desk at any First Abu Dhabi Bank
branch on Monday-Thursday and Saturday from 8.00am to 5.00pm, and on Friday from
8.00am to 12.30pm. Alternatively, cheques can be mailed to Dubai First, P.O. Box
52053, Dubai, UAE.

The cheque should be drawn in favour of Dubai First with the card number
mentioned on the reverse.It takes 7 working days to process the payment after we
receive the cheque.

By Mail

You can mail your cheque to Dubai First, PO Box 52053, Dubai, UAE. The cheque
should be drawn in favour of “Dubai First” with the card number mentioned on the
reverse.

*It takes 7 working days to process the payment after we receive the cheque.


DISCONTINUED PAYMENT OPTIONS

Discontinued options effective 1st December 2019:

 * Payments through Emirates NBD channels including CDMs, BankNet, Mobile app
   and bank fund transfer
 * Webpay - online payment service
 * SWIFT transfer to Dubai First accounts with EmiratesNBD and Emirates Islamic
 * Standing instructions set prior to December 2019






WHAT IS THE CASHBACK PROGRAM?

The cashback program is type of reward points based on a percentage of purchases
made with your credit card. Your Cashback Card offers cash back at a value of

5% on supermarket spending including store and online purchases at supermarkets
and groceries

5% on fuel

5% on dining including fine dining, fast food and purchases through delivery
apps

3% on international purchases

1% on other shopping online, in-app and in-store

0.15% on payments towards government services, insurances, telecom, utilities
school fees, transportation and real estate*


HOW DO I EARN CASHBACK?

You can earn cashback rewards by using your credit card to make purchases. You
can view your earned rate and amount of cashback on the Dubai First mobile app.


HOW CAN I REDEEM MY CASHBACK REWARDS?

Cashback redemption happens instantly through the mobile app upon your request
in a few taps. The redeemed cashback amount is credited to your credit card and
your balance is adjusted immediately.

*Terms & Conditions and exclusions apply. For details, view click here..

The above Cashback Rewards programme will be applicable from October 2023. For
details on how the cashback will be awarded until then, please click here .




After you've applied and been approved for the Dubai First Card, your new card
should be delivered by courier within 3-5 business days. Your credit card will
arrive in a sealed envelope with instructions for activating the card.

We offer various activation methods to choose from, such as through the mobile
app, via SMS or over the phone.


HOW DO I ACTIVATE A CREDIT CARD?

1. Activate through the mobile app
The sealed envelope in which the card is delivered has instructions on how to
activate the card. Scan the QR code, download the Dubai First mobile app and
follow the onscreen directions to activate your card and set your PIN.



Or

2. Call the number on the reverse of the card
Call our 24/7 contact centre on 600545500 for assistance to activate your card
and set your PIN.

3. Activate via SMS
Send an SMS to 4743 CACT {space} last 4 digits of your card number {space} 4
digit PIN of your choice. Example: if your card ends with 1234 and your chosen
PIN is 1357, text CACT 1234 1357.




HOW LONG AFTER ACTIVATING A CREDIT CARD CAN I USE IT?

You can begin using your Dubai First Card immediately after verifying receipt or
activating the card.




WHAT ARE ACCOUNT ALERTS?

Account alerts are notifications about your credit card account – your
purchases, due payments, monthly statements or status of your service requests.
These alerts, in the form of push notifications, SMS or emails, are received
immediately after a transaction or activity on your account. Account alerts
differ from emails that we send about our products and services, service
messages and special offers.


DO ALERTS COST ME ANYTHING?

No, alerts from FAB are free of charge, but message and data rates may apply
depending on your telecom provider.




SERVICE AT YOUR FINGERTIPS

Enjoy the ease and convenience of our SMS Pull services. You can now request
services and facilities at the touch of a button. All you need to do is send us
a short code through SMS to 4743.

Service Request Short Code Activate your Card and set PIN CACT followed by the
last 4 digits of your card number followed by 4-digit PIN of your choice Credit
Card Balance Information CBAL followed by the last 4-digit of your card number
Request for Loan on Phone LOP Request for Balance Transfer BT Request for Easy
Purchase Plan EPP Dial-a-cheque for rent or school fee CHQ Credit limit increase
CLI Request for card upgrade UPG Apply for supplementary card ADD Apply for
Cashback Card CASH




SERVICE REQUEST FORMS

Address change form
Closure form
Complaint request form
Credit card service request form
Credit shield and life insurance claim form
Demographic change form
Missing payment form
Transaction dispute form


VIDEOS

00:00


ENJOY EASY BANKING WITH OUR VIRTUAL AGENT

Watch the video

DUBAI FIRST

00:00


GET BETTER SAVINGS WITH THE DUBAI FIRST CASHBACK CARD

Watch the video

DUBAI FIRST

00:00


INSTANT REWARDS ON YOUR DAILY SPENDING

Watch the video

DUBAI FIRST

00:00


YOUR DUBAI FIRST MOBILE JOURNEY IS JUST A TAP AWAY

Watch the video

DUBAI FIRST

00:00


APPLY FOR A BALANCE TRANSFER INSTANTLY

Watch the video

DUBAI FIRST

00:00


APPLY FOR QUICK CASH INSTANTLY

Watch the video

DUBAI FIRST

00:00


BOOK YOUR EASY PURCHASE PLANS INSTANTLY

Watch the video

DUBAI FIRST




OFFERS


SAVE ON AL SHINDAGHA MUSEUM

50% off entry tickets

Know more


TODD ENGLISH FOOD HALL

Save 20% on Dining at Abu Dhabi Airport

Know more


THE MEAT DISTRICT

Save 20% on Dining at Abu Dhabi Airport

Know more


THE MAJLIS

Save 20% on Dining at Abu Dhabi Airport

Know more


CULTO CAFÉ

Save 20% on Dining at Abu Dhabi Airport

Know more


SO! COFFEE

Save 20% on Dining at Abu Dhabi Airport

Know more


15% DISCOUNT ON CAR RENTALS

Save on car rentals worldwide

Know more


0% EPP IN SCHOOL FEES WITH ZERO PROCESSING FEE

Plus, win school fees back

Know more


AMAZING OFFERS ON DINING AT THE ABU DHABI AIRPORT

20% off your dining bills

Know more


TRAVEL NOW, PAY LATER WITH ZERO FEES!

Plus, more chances to win your spends back

Know more


CARREFOUR

15% off online orders

Know more


MORE SAVINGS ON LULU

15% discount on Lulu Hypermarket

Know more


AED 25 OFF THE TOTAL BILL

Save on dining out with Zomato

Know more


GET 40% DISCOUNT AT CINEPOLIS

Save at Cinepolis with your Dubai First card

Know more


STAY IN STYLE WITH 10% OFF ON BOOKING.COM

Enjoy an exclusive holiday discount with your Dubai First Mastercard.

Know more


GET UP TO 10% OFF MEDICAL SERVICE FEES WITH VAIDAM

Save on treatments with your Dubai First Mastercard.

Know more




SCHEDULE OF CHARGES




FREQUENTLY ASKED QUESTIONS

How do I change or update my mobile number or email address?

You can update your mobile number or email address through the Dubai First
Mobile app

 * From the Home screen, tap the profile icon on the top left corner
 * Select the desired option to edit your information such as mobile number,
   email address and home address

How can I activate my credit card?

You can activate your card using our mobile app

 * To activate your card, you can either tap on the 'New' bubble displayed on
   the home screen or tap on credit icon on the bottom panel of the screen
 * Swipe to find your new card
 * Tap on 'Activate card'
 * Enter the last 4 digits of your credit card followed by a 4-digit PIN number
   of your choice
 * Enter the 6-digit OTP sent to your registered mobile number
 * Your credit card is activated instantly

How do I access/view/download my credit card e-statement?

You can view and download the credit card e-statement in the mobile app

 * Tap on the credit card icon on the bottom panel of the screen
 * Swipe to find your card
 * Select 'Statements' option for the displayed credit card

How can I view the outstanding balance on my credit card and check my account
details?

The available and outstanding balances are displayed on the home screen of your
Dubai First Mobile app once you've logged in. For complete details of your card
account:

 * Tap on the credit card icon on the bottom panel
 * Swipe to find your card
 * Select 'Credit Card Info' option for the displayed credit card
 * Your credit card details will be displayed

How can I view and redeem my rewards?

The home page will display the total rewards earned. Cashback rewards can be
redeemed instantly through the mobile app:

 * Click on 'My cashback' ribbon
 * Either clicked on the total redeemable amount as displayed, or enter the
   amount you wish to redeem
 * Click on ‘Continue’ to confirm redemption

Your cashback is redeemed instantly, and the available outstanding balance is
updated.

For redemption of miles and points, please call us anytime on 600545500 (within
UAE) or +97143528228 (from outside UAE).

How to change my credit card PIN?

You can change your PIN through the mobile app

 * Tap on the credit card icon on the bottom panel of the screen
 * Swipe to find your card
 * Tap on ‘Reset PIN’ icon found under your credit card
 * Enter your new PIN
 * Enter the 6-digit OTP sent to your registered mobile number
 * Your PIN is reset instantly

How do I apply for Balance Transfer or Quick Cash on my Dubai First Credit Card?

You can apply for Balance Transfer or Quick Cash through our mobile app

 * Tap on the ‘Instalments’ icon on the bottom panel of the screen
 * Select 'Balance Transfer' or ‘Quick Cash’
 * Fill in the necessary information including the other bank card or account
   details
 * Choose the plan duration
 * Read the 'Terms and Conditions' and accept by toggling the button to green
 * Tap on 'Confirm'

How do I apply for an Easy Payment instalment plan on purchase/s transaction
made on my Dubai First Credit Card?

You can apply for Easy Payment instalment plan through our mobile app

 * Tap on the ‘Instalments’ icon on the bottom panel of the screen
 * Select 'Easy Purchase Plan'
 * Tap 'Choose Plan' below the transaction you want to convert into instalments
 * Choose the plan duration
 * Read the 'Terms and Conditions' and accept by toggling the button to green
 * Tap on 'Confirm'

You can also simply tap on 'Choose Plan' below the transaction you want to
convert from the 'Transactions' on the Home screen. Follow the above steps.

My credit card will soon expire. How do I get my replacement card?

Your credit card will be renewed and delivered by courier before your current
card expires. If your card has expired and you haven't received the replacement
card, please call us anytime on 600545500 (within UAE) or +97143528228 (from
outside UAE).

How can I raise a dispute on my credit card transactions?

To raise a dispute, download and complete the forms below and email it to us
here.

Credit Card Transaction Dispute Form

Note:

 * Complete all information on the form including the dispute reason
 * You can dispute the transaction within 60 days from the transaction date
 * All forms must be opened with Adobe Reader

How do I block my credit card if lost?

In case your card is lost, stolen or you suspect fraudulent activity, first
freeze the card through the mobile app and then call us immediately on
04-5068888 (within UAE) or +97143528228 (from outside UAE). To freeze the card
instantly:

 * Tap on the credit card icon on the bottom panel of the screen
 * Swipe to find the compromised card
 * Tap on the 'Freeze' icon found under your credit card

How can I request for services?

For services that are not captured in the service request menu, please call us
on 04-5068888 (within UAE) or +97143528228 (from outside UAE).

How to make a payment for my card?

You can make payments through the mobile app

 * Tap on the credit card icon on the bottom panel of the screen
 * Swipe to find your card
 * Tap on 'Pay'
 * Select the minimum payment due amount, total payment due amount, or enter an
   amount of your choice
 * Tap 'Continue' to proceed to the payment gateway where you can pay with any
   debit card issued in the UAE

Alternatively, you can make payments online using UAE FTS, by cash through the
FAB CDMs, and at select exchange houses. For details, click here.

How can I cancel my credit card?

To cancel your Dubai First credit card:

Clear the total outstanding/unbilled interest due on your credit card.
Next, contact us anytime on 04-5068888 (within UAE) or +97143528228 (from
outside UAE) and request the cancellation.

How does the Virtual Agent work?

The Virtual Agent is powered by Artificial Intelligence and it utilises a
combination of machine learning and natural language understanding to get a
sense of your word choices and infer their intent by examining the context of
the call. Its machine learning capabilities become more intuitive the more you
interact with it. So go ahead, experience the Virtual Agent that is ready to
help you find answers and direct you to the right solutions.

Is the Virtual Agent safe and easy to use?

The Virtual Agent uses secure multifactor authentication through voice biometric
recognition. You simply call the IVR from your registered mobile number and say,
“My voice is my password” to continue conversing with our Virtual Agent.

What Virtual Agent services are available?
 * Balance enquiry
 * PIN change
 * Last five transactions information

How do I use the Virtual Agent?

Please call our Telephone Banking Services on 04-5068888.

Do I still need to navigate through the IVR menu to use the Virtual Agent?

You no longer need to navigate through the menu system to access information
within the IVR. You simply need to state the reason for your call and our
Virtual Agent will understand and provide you with the solution.

What if I want to hear the information again?

At the end of each enquiry, you can ask the Virtual Agent to “Repeat” the
information to hear it again before you move on to the next service or enquiry.

Do I need to call back if I want more services?

The Virtual Agent can provide you with additional services after completing your
original service request. For example, after checking your credit card balance,
you can request a statement simply by saying “I need my credit card statement”,
then move on to activate your new credit card or block a card on a single call.

What if I want to speak to a human?

The Virtual Agent has inbuilt intelligence to understand the nature of the
service you require and route to the relevant channel such as self-service or a
Customer Service Agent.

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 * Enjoy an easy, seamless and intuitive experience.
 * No paperwork. No in-person meetings required.
 * All you need is your Emirates ID and IBAN.

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Existing customers within the UAE 600545500
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