www.teleflora.com Open in urlscan Pro
2a02:26f0:6c00:2bb::4274  Public Scan

Form analysis
5 forms found in the DOM

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---

Name: quickForm — /browse

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      <option value="1888777026">Get Well Flowers</option>
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      <option value="2273045092">Housewarming Gifts</option>
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      <option value="3314779429">New Baby Flowers</option>
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      <option value="647948511">Thinking of You Flowers</option>
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      <option value="3813652160">Passover Flowers</option>
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      <option value="1012552039">Admin Professionals</option>
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---

Name: forgotPasswordForm —

<form id="forgotPasswordForm" name="forgotPasswordForm" action="">
  <div class="modal-body">
    <p> Please verify your e-mail address for password delivery.<br> Once verified, your password will be mailed to the e-mail address you have entered here. </p>
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---

Name: loginfileForm — POST /account/externalUserSubscriptions.jsp?_DARGS=/WEB-INF/fragments/common/footerCommon.jspf.loginfileForm

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---

Name: modalEmailSubscription — GET /common/modalUserSubscriptions.jsp

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---

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     FlowersProm FlowersThank You FlowersThinking of You FlowersValentine's Day
     FlowersInternational Women's Day FlowersSt. Patrick's Day FlowersPassover
     FlowersEaster FlowersAdmin ProfessionalsTeacher GiftsCinco de Mayo
     FlowersMother's Day FlowersMemorial Day FlowersFather's Day
     GiftsIndependence Day FlowersParents Day GiftsFriendship Day FlowersWomen's
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Home > Info > Privacy Policy


PRIVACY POLICY


 * Our Company
 * Services
 * Privacy Policy

 * Our Company
 * Services
 * Privacy Policy
   * I. COLLECTION OF INFORMATION
   * II. USE OF INFORMATION AND PURPOSE OF DATA PROCESSING
   * III. DISCLOSURE OF INFORMATION
   * IV. ADVERTISING, COOKIES AND SIMILAR TECHNOLOGIES
   * V. YOUR RIGHTS AND CHOICES
   *   •     REQUEST MY PERSONAL INFORMATION
   * VI. INTERNATIONAL TRANSFERS
   * VII. CHILDREN
   * VIII. DATA RETENTION, SECURITY, AND INTEGRITY
   * IX. CHANGES TO THE PRIVACY POLICY
   * X. CONTACT INFORMATION
   * SMS Terms & Conditions

CONTACT US

800-493-5610
Email Customer Service
11444 West Olympic Blvd. 4th Floor Los Angeles, CA 90064
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CONTACT US

800-493-5610
Email Customer Service
11444 West Olympic Blvd. 4th Floor Los Angeles, CA 90064

Effective Date: January 1, 2020

Teleflora LLC (“Teleflora,” “we” or “us”) is committed to protecting the privacy
and security of the information we collect and to being transparent about the
ways in which we collect and process your information. This statement (the
“Privacy Policy”) sets forth our policies and practices for handling the
information we collect from or about you. It applies to the websites and online
service that we operate and that link to this Privacy Policy (the “Services”).

I. COLLECTION OF INFORMATION

We collect the following categories of information when you use our Services
(including when you download or launch our mobile applications) or when the
application is running on your device in the background:

 * Information you provide directly to us.

    * Contact Information, including name, alias, maiden name, email address,
      telephone or mobile phone number, address;
   
    * Sign-In Information, including username and password, account name,
      account number;
   
    * Profile Information and Survey Responses, including your interests,
      preferences, physical characteristics or description, feedback,
      educational or professional information, employment, employment history,
      marital status, date of birth, age, significant dates such as birthdays,
      anniversaries and religious holidays you may observe;
   
    * Commercial information, including records of products or services
      purchased, obtained, or considered, or other purchasing or consuming
      histories or tendencies;
   
    * Information about other people, (for example, if you order a gift and want
      it sent directly to the recipient) including recipient's name, address,
      e-mail address, and telephone number;
   
    * Geolocation data;
   
    * Transaction and Billing Data, including bank account and payment card
      details, (credit card number, expiration date, and credit card security
      code, where needed to complete a transaction), billing address, delivery
      address, signature, transaction history; and
   
    * Correspondence you send to us.

 * Information we collect automatically.  We collect internet, electronic
   activity, and other information automatically from the devices and browsers
   that you use, including your device type; Internet protocol (IP) address;
   device and advertising identifiers, probabilistic identifiers, and other
   unique personal or online identifiers; time zone setting and location;
   browser type and version; browser plug in types and versions; operating
   system and platform; Internet service provider; pages that you visit before
   and after using the Services, browsing history, and search history; the date
   and time of your visit; information about the links you click, pages you
   view, and advertising you interact with within the Services and other
   information about how you use the Services; the technology on the devices you
   use to access these Services; inferences used to create a profile about
   preferences, characteristics, psychological trends, predispositions,
   behavior, attitudes; and standard server log information. If you or your
   device experiences an error, we collect information about the error, the time
   the error occurred, the feature being used, the state of the application when
   the error occurred, and any communications or content provided at the time
   the error occurred. Consistent with your mobile device or app permissions, we
   also collect geolocation information including geolocation information
   derived from your GPS, WiFi and Bluetooth signals, IP address, and other
   device information, photos stored on your device, contacts from your mobile
   address book, audio recordings, and appointments from your calendar.

We also receive the categories of information described above from other
sources, including from users of our Services, and third-party services and
organizations. For example, if you access any social media or similar services
through the Services to login or to share information about your experience on
our Services with others, we may collect information from these third-party
services.

Without this information, we are not able to provide you with all the requested
services, and any differences in services are related to your information.

We may aggregate or de-identify the information described above. Aggregated or
de-identified data is not subject to this Privacy Policy.

II. USE OF INFORMATION AND PURPOSE OF DATA PROCESSING

We use and otherwise process each of the categories of information identified
above for the following business purposes:

Purpose

To provide you with the information, products and services that you request from
us; to provide the products and services you have ordered to recipients, to
allow you to participate in interactive features of our Services, when you
choose to do so; to manage accounts; and to manage our relationship with you,
including providing you with the information, products and services that you
request from us, and notifying you about changes to our terms or privacy policy.

To make suggestions and recommendations to you about things that are similar to
those that you have enquired about or may otherwise be of interest to you, or to
send promotional materials from us or by our affiliates and trusted business
partners.

To improve our Services and to ensure that content is presented in the most
relevant and effective manner for you and for your device; to administer our
Services, including troubleshooting, data analytics, testing, research,
statistical and survey purposes; to keep our Services, business and users safe
and secure; to comply with applicable laws and regulations; and to protect or
exercise our legal rights or defend against legal claims.

Where we need to collect information by law, or under the terms of a contract we
have with you and you fail to provide that data when requested, we may not be
able to perform the contract we have or are trying to enter into with you (for
example, to provide you with goods or services). In this case, we may cancel a
product or service you have with us.

III. DISCLOSURE OF INFORMATION

We are committed to maintaining your trust, and we want you to understand when
and with whom we may share the information we collect.

 * Authorized third-party vendors and service providers. We share your
   information with third-party vendors and service providers that provide
   services to us for a variety of business purposes, such as billing, payment
   processing, customer service, email deployment, advertising and marketing
   (including counting ad impressions, verifying positioning and quality of ad
   impressions, ensuring compliance with industry standards and specifications,
   ad delivery, reporting, personalization, audience segmentation, and
   analytics), security and performance monitoring, maintaining or servicing
   accounts, processing or fulfilling orders and transactions, verifying
   customer information, research, data hosting, auditing, and data processing.

 * Corporate affiliates. We may share your information with our corporate
   affiliates.

 * Business transfers. We may share your information in connection with a
   substantial corporate transaction, such as the sale of a website, a merger,
   consolidation, asset sale, initial public offering, or in the unlikely event
   of bankruptcy.

 * Legal purposes. We may disclose information to respond to subpoenas, court
   orders, legal process, law enforcement requests, legal claims or government
   inquiries, and to protect and defend the rights, interests, safety, and
   security of Teleflora, our affiliates, users, or the public.

 * With your consent. We may share information for any other purposes disclosed
   to you at the time we collect the information or pursuant to your consent. 

If you access third-party services -- such as social media services, third-party
single-sign on tools, mobile platforms for in-app purchases -- through the
Services, these third-party services may be able to collect information about
you, including information about your activity on the Services, and they may
notify your connections on the third-party services about your use of the Site,
in accordance with their own privacy policies.

If you choose to engage in public activities on the Services, you should be
aware that any information you share there can be read, collected, or used by
other users of these areas. You should use caution in disclosing information
while participating in these areas. We are not responsible for the information
you choose to submit in these public areas.

Teleflora does not, and will not without consent, sell your information to third
parties. Teleflora does permit third parties to collect the information
described above through our Service and discloses such information with third
parties for business purposes as described in this Privacy Policy, including but
not limited to providing advertising on our Service and elsewhere based on
users’ online activities over time and across different sites, services, and
devices (so-called “interest-based advertising”). The information practices of
these third parties are not covered by this Privacy Policy.

IV. ADVERTISING, COOKIES AND SIMILAR TECHNOLOGIES

When you use our Services, we and our third party advertising partners
(including advertising networks and exchanges, Internet service providers, data
analytics providers, operating systems and platforms, social networks, and
entities that may sell data) use cookies, pixel tags, local storage, and other
similar technologies (collectively, “cookies”) to collect information from your
browser or device. By using the Services, you consent to our use of cookies and
similar technologies.

The following types of cookies are used on our Services:

 * Essential cookies – These cookies enable you to use our Services. These
   cookies are essential to enable you to browse our Services and use certain
   features. Disabling them may prevent you from using certain parts of the
   Services. Without these cookies, certain services such as, recognizing you by
   name when you return to our Services or enabling you to use shopping charts
   with our Services, cannot be provided. These cookies also help keep our
   Services safe and secure.

 * Preference cookies – These cookies store information such as your preferred
   country and language selection, login data and website preferences. Without
   these cookies, our Services may not be able to remember certain choices
   you've previously made (such as a saved country / language preference) or
   personalize your browsing experience by providing you with relevant
   information. These cookies can also be used to recognize your device so that
   you do not have to provide the same information more than once.

 * Performance cookies – These cookies collect information about how you use our
   Services such as which pages you visit regularly. These cookies are used to
   provide you with a high-quality experience by doing things such as tracking
   page load, site response times, and error messages.

 * Content / advertising cookies – These cookies gather information about your
   use of our Services so we may improve your experience and provide you with
   more relevant content and advertising on our Services and elsewhere online
   and across your devices. They are also used to gather feedback on customer
   satisfaction through surveys. They remember that you've visited our Services
   and help us understand usage of our Services. Some of these cookies are from
   third parties that collect information about your use of our Services in
   order to provide advertising (on our Services and elsewhere, across your
   different devices) based on your online activities (so-called "interest-based
   advertising") on our Services and elsewhere online, across your different
   devices. We do not control the privacy practices of these third parties, and
   their practices are not covered by this Privacy Policy.

Do-Not-Track Signals and Similar Mechanisms. Some mobile and web browsers
transmit "do-not-track" signals. Because of differences in how web browsers
incorporate and activate this feature, it is not always clear whether users
intend for these signals to be transmitted, or whether they even are aware of
them. We currently do not take action in response to these signals.

V. YOUR RIGHTS AND CHOICES

You may be entitled, in accordance with applicable law, to request access to
and/or a copy of certain information we have about you or that we delete certain
information we have about you, or request more information about our privacy
practices. Requests should be submitted in writing as set out below. If you
become aware of changes or inaccuracies in your information, you should inform
us of such changes so that the information may be updated or corrected.

If would like to exercise any of these rights, on or after January 1, 2020,
please submit a request via this form or call 800-493-5610. You will be required
to verify your identity before we are able to fulfill your request, for instance
by logging into an existing password-protected online account or by providing us
with two to three pieces of information about you. You may be entitled, in
accordance with applicable law, to submit a request on your behalf through an
authorized agent. To do so, you must provide us with written authorization or a
power of attorney, signed by you, for the agent to act on your behalf. You will
still need to verify your identity directly with us.

California law may require us to compile the following metrics for the previous
calendar year: the number of rights requests received, complied with, and
denied, as well as the median number of days within which we responded to those
requests. To the extent that this obligation applies to Teleflora, we will
update this section after January 1, 2021.

You may be able to refuse or disable cookies by adjusting your web browser
settings.  Some browsers have options that allow the visitor to control whether
the browser will accept cookies, reject cookies, or notify the visitor each time
a cookie is sent. Because each web browser is different, please consult the
instructions provided by your web browser (typically in the “help” section).
Please note that you may need to take additional steps to refuse or disable
Local Shared Objects and similar technologies.  For example, Local Shared
Objects can be controlled through the instructions on Adobe’s Setting Manager
page.  If you choose to refuse, disable, or delete these technologies, some of
the functionality of the Services may no longer be available to you and any
differences in service are related to the data. Deleting cookies may in some
cases cancel the opt out selection in your browser.

Some of our third-party partners are members of the Network Advertising
Initiative, which offers a single location to opt out of ad targeting from
member companies. To learn more, please click here or here. For additional
information on how Google processes your information and what choices you may
have, visit their site here. Due to differences between websites and mobile
apps, you may need to take additional steps to opt out of interest based
advertising for mobile applications. Please check your device settings and
mobile app permissions for additional information on how to opt out. You also
may stop further data collection from a mobile application by removing it from
your mobile device.

You also may be able to control our collection and use of your location
information through your mobile device or app settings.

We will not discriminate against you for exercising your rights and choices,
although some of the functionality and features available on the Service may
change or no longer be available to you.  Any difference in the Services are
related to the value provided. 

VI. INTERNATIONAL TRANSFERS

By using the Services and providing us with information, you understand and
agree that we may transfer and store your information on servers located outside
your resident jurisdiction. To the extent you are a resident of a country other
than the United States, you consent to the transfer of such data to the United
States for processing by us in accordance with this Privacy Policy.

VII. CHILDREN

We do not knowingly collect or sell any information from children, as defined by
applicable law, without parental consent or as otherwise permitted by applicable
law.

VIII. DATA RETENTION, SECURITY, AND INTEGRITY

Information will be retained only for so long as reasonably necessary for the
purposes set out above, in accordance with applicable laws.

We maintain reasonable security measures to safeguard information from loss,
theft interference, misuse, unauthorized access, disclosure, alteration, or
destruction. We also maintain reasonable procedures to help ensure that such
data is reliable for its intended use and is accurate, complete, and current.
You should understand that no data storage system or transmission of data over
the Internet or any other public network can be guaranteed to be 100 percent
secure, accurate, complete, or current. Please note that information collected
by third parties may not have the same security protections as information you
submit to us, and we are not responsible for protecting the security of such
information.

IX. CHANGES TO THE PRIVACY POLICY

We may modify this Privacy Policy from time to time. When we update the Privacy
Policy, we will revise the “Effective Date” date above and post the new Privacy
Policy. We recommend that you review the Privacy Policy each time you visit the
Services to stay informed of our privacy practices.

X. CONTACT INFORMATION

If you have any questions about this Privacy Policy or our practices, please
contact us via dataprivacy@teleflora.com

SMS Terms & Conditions
X


SMS TERMS AND CONDITIONS FOR THE UNITED STATES

Teleflora provides important Order Updates via Text. A Welcome text will be sent
to you when an alternate delivery date or alternate selection are required. To
opt-in or subscribe to these texts, reply to the welcome message with the
keyword specified. Message & Data Rates May Apply. Message frequency based on
account orders. If you agree to receive updates via Text, you will receive text
messages when there is an issue with your order.

For additional information, text HELP to 98385. Text STOP to 98385 to
unsubscribe. Contact us at service@teleflora.com for additional assistance.

Supported Wireless Carriers are Verizon Wireless, AT&T, Sprint, T-Mobile, Virgin
Mobile, U.S. Cellular, Alltel, Cricket, Boost Mobile, Cellcom, nTelos, Cellular
South, Cincinnati Bell, Thumb Cellular, Nex-Tech Wireless, Bluegrass Cellular,
Illinois Valley Cellular, Centennial Wireless, EKN/Appalachian Wireless, United
Wireless, West Central Wireless, ACS/Alaska, Cellular One of East Central
Illinois, Golden State Cellular, Inland Cellular, GCI Communications,
Immix/Keystone Wireless. T-Mobile is not liable for delayed or undelivered
messages.

Note: Alerts sent via SMS may not be delivered to you if your phone is not in
range of a transmission site, or if sufficient network capacity is not available
at a particular time. Even within a coverage area, factors beyond the control of
your wireless carrier may interfere with message delivery, including the
customer's equipment, terrain, and proximity to buildings, foliage, and weather.
You acknowledge that urgent alerts may not be timely received and that your
wireless carrier does not guarantee that alerts will be delivered.


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you provide to transmit text messages to you. Nonetheless, we reserve the right
at all times to disclose any information as necessary to satisfy any law,
regulation or governmental request, to avoid liability, or to protect our rights
or property. When you provide us information in connection with the Service, you
agree to provide accurate, complete, and true information. You agree not to use
a false or misleading name or a name that you are not authorized to use. If we,
in our sole discretion, believe that any such information is untrue, inaccurate,
or incomplete, we may refuse you access to the Service and pursue any
appropriate legal remedies. To see our full Privacy Policy, click here.


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