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Certified Jira Specialist
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Certified Jira Specialist
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HELLO, MY NAME IS




JAWAD HAIDER


CERTIFIED JIRA SPECIALIST

 * jawad@jiraspecialist.com
 * +1 (734) 233-9157



ABOUT ME


I AM A SEASONED CERTIFIED JIRA SPECIALIST (ACP-620,ASB-615,ASB-116) WITH 10
YEARS OF HANDS-ON EXPERIENCE SPECIALIZING IN THE ADMINISTRATION, IMPLEMENTATION,
AND CUSTOMIZATION OF THE ATLASSIAN PRODUCT SUITE - JIRA, CONFLUENCE, JIRA
SERVICE MANAGEMENT (JSM)ACROSS BOTH CLOUD AND SERVER/DC VERSIONS. ADDITIONALLY,
I HOLD THE CERTIFIED SCRUM MASTER® (CSM®) CERTIFICATION AND BOAST A TOTAL OF 17
YEARS OF IT INDUSTRY EXPERIENCE.


I CONFIGURE,CUSTOMIZE AND ADMINISTER ATLASSIAN PRODUCTS INCLUDING
JIRA,CONFLUENCE AND JSM

My expertise as Certified Jira Specialist(ACP-620,ASB-615,ASB-116) includes
complete administration of Atlassian products in the cloud, leveraging
automation through the Automation for Jira add-on. 

Being Jira Expert,I excel in the customization of JSM projects, covering
elements such as request types, screens, permissions, workflows for agents and
customers, and the customization of portals, SLAs etc.

I specialize in the intricate management and customization of complex workflows
within Jira, encompassing validations, conditions, and post-functions. 

My proficiency extends to overseeing issue types, screens, permissions, and
security level schemes tailored to specific projects.

Additionally, I adeptly manage users, groups, project roles, global permissions,
spaces, and global space permissions.

I am experienced in handling the installation and upgrade of third-party
Atlassian add-ons, including JMWE, JWT, Scriptrunner, Jira Portfolio, Zephyr,
Xray, Bobswift, BigPicture, Rich Filters, SLA Time and Report, Profields, Email
the Issue, and many others.

Furthermore, I possess the capability to efficiently configure Scrum and Kanban
boards, including board administration, filter configuration, sub-filters,
column and status mapping, swimlanes and quick filters etc.

My skill set extends to bulk issue uploads and the integration of Test-cases
using Zephyr and Xray plugins.

 I am well-versed in managing and proficiently create Jira reports and
dashboards using the EAZYBI reports add-on.

In the realm of Confluence, I am adept at setting up spaces, templates, file
lists, and space permissions.

I enhance Confluence pages using refined and aura add-ons. My capabilities also
encompass migration expertise, including cloud to cloud,server/dc to cloud and
vice versa using migration assistant addon and configuration manager.I have had
the privilege of offering my services and consultancy to a diverse array of
organizations on both contractual and permanent bases, including:

 * Atlassian Partners
 * Prominent UAE and African Banks
 * IT companies operating in the Middle East and globally
 * US Homeland Security
 * Leading US digital streaming media providers
 * Top Australian digital and Bigcommerce agencies


WHAT I DO

As an Atlassian consultant and Jira expert, I cover everything from
comprehending your needs, crafting a strategic plan, and delivering the ultimate
solution, handling all the tasks that lie within this spectrum

ASSESSMENT

Evaluating an organization's current processes, tools, and workflows to identify
areas where Atlassian products can improve efficiency and productivity

IMPLEMENTATION

Setting up and configuring Atlassian software to align with the organization's
specific needs and goals. This may involve customizing workflows, creating
project templates, and integrating with other systems.

CUSTOMIZATION

Developing custom solutions, plugins, or integrations to enhance the
functionality of Atlassian products and tailor them to the organization's
requirements.

OPTIMIZATION

Continuously improving and optimizing the use of Atlassian tools within the
organization, often through periodic reviews, updates, and performance tuning.

TRAINING

Setting up and configuring Atlassian software to align with the organization's
specific needs and goals. This may involve customizing workflows, creating
project templates, and integrating with other systems.

SUPPORT

Offering ongoing support and troubleshooting to resolve issues, answer
questions, and help users make the most of Atlassian software.




SKILLS

Jira
100%
Confluence
100%
JSM
100%
Eazybi
100%
Scrum
100%
Kanban
100%
Migration
100%
Problem Solving
100%
Configuration Manager
100%
Groovy
100%
Richfilter
100%
Advanced JQL
100%
Dashboard and Reporting
100%
Advanced Filters
100%


MY EXPERIENCE

2004-2023



Self Employed

FREELANCE ATLASSIAN CONSULTANT

Installation and upgrading of Jira/Confluence/Jira Service Desk/Bitbucket server
apps on Linux/Windows, as well as cloud administration for all Atlassian
products.

Customization and configuration of Jira Service Desk projects, including request
types, screens, permissions, workflows for agents and customers, and portals.
This also includes icon logo branding, workflow customizations, SLA, automation,
and more.

Expertise in managing and customizing complex workflows in Jira, including
validations, conditions, and post functions.

Managing issue types, screens, permissions, security level schemes for custom
projects.

Handling users, groups, project roles, global permissions, spaces, and global
space permissions.

Efficiently integrating Jira/Confluence with Active Directory.

Expertise in installing, upgrading, and providing training on various
third-party Atlassian addons, such as JMWE, JWT, Scriptrunner, Jira portfolio,
Zephyr, Xray, Bobswift, Bigpicture, Rich filters, SLA Time and Report,
Profields, Email the issue, and more.
Providing comprehensive training to teams on effective usage of Jira and
Confluence.

Managing and customizing Scrum and Kanban boards.

Expertise in managing Atlassian software and addon licensing.

Creating and managing Jira reports and dashboards using the EAZYBI reports
addon.

Setting up Confluence spaces, templates, file lists, and space permissions.

Handling migrations from JIRA/JIRA SD/Confluence cloud instances to the server,
from the server to the cloud, and from server to server using configuration
manager/JIRA Confluence BB Migration Assistant Addon. I am also experienced in
cloud-to-cloud migration using cloud migration service.

Utilizing and configuring Automated Release Notes Jira addon to generate dynamic
or manual release notes on Confluence pages based on predefined templates.

Implementing automation rules using automation for Jira addon without the need
for coding.

Proficient in writing fields, behaviors, fragments, and scripts in Groovy
scripting using the Scriptrunner addon.


CERTIFICATIONS




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