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TRAVELODGE PRIVACY POLICY

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Travelodge Leisure Privacy Policy

Introduction

This website is operated by Travelodge Hotels Limited (“we”, “us” or
“Travelodge”) and we are a controller for the purposes of the Data Protection
Act 2018 and the EU General Data Protection Regulation 2016/679. This means that
we are responsible for, and control the processing of, the personal information
you provide to us when using this website in accordance with this privacy
policy.

Travelodge understands that customers care about the use and storage of their
personal information and we value your trust in allowing us to do this in a
careful and sensible manner. We have created this privacy policy statement in
order to demonstrate our commitment to the privacy of our customers.

By using Travelodge hotels, our websites (including our mobile site), our mobile
app, our social media pages, our dedicated telephone reservations line, our
helpdesk functions and any other Travelodge service, you are acknowledging that
we are processing your personal information and, where necessary consenting to
such practices, as outlined in this statement.

If you are using our website or our recruitment portal to apply for vacancies,
such activities are governed by a separate privacy policy which outlines how we
process your personal information for these purposes and your rights in relation
to the same. This separate privacy policy can be accessed at the bottom of the
pages of our careers website.

Personal information which we collect

We collect personal information about you (and others if their personal
information is provided by you) when you:

 1.  make or manage a booking either personally or as a guest of another guest;
 2.  register or alter details for “My Travelodge” and “Travelodge Business”
     accounts;
 3.  request a brochure;
 4.  sign up for our newsletter and other marketing emails (in line with
     Marketing below);
 5.  enquire about or apply for a Corporate Account or Business Account card
     which is governed by the Travelodge Business Privacy Policy
 6.  engage with us to receive helpdesk services (such as by contacting our
     customer services department, through the “Contact Us” form on our website
     or by calling our telephone helpline (which may be recorded);
 7.  post material to our website and/or social media page;
 8.  complete customer feedback or surveys as part of your stay at one of our
     hotels;
 9.  register at the reception or kiosks in one of our hotels;
 10. raise a complaint or dispute with us or are involved in a legally
     recordable incident at our premises (e.g. in relation to health and safety
     reporting);
 11. speak to one of our representatives, call centre agents or members of our
     customer services or PR team;
 12. participate in competitions or promotions; and/or
 13. use our website or customer applications in any other way.

The personal information collected in the above manner may include the following
about you (and others if their personal information is provided by you):

 1.  full name;
 2.  postal address;
 3.  email address;
 4.  telephone number;
 5.  payment details;
 6.  geolocation;
 7.  machine identifiers (such as IP addresses);
 8.  dispute resolution information;
 9.  disability and health information;
 10. supplementary information (dietary and other preferences and special
     requirements);
 11. image data;
 12. website behavioural data (such as through tags and cookies – see our
     separate Cookies Policy here );
 13. voice recordings; and
 14. identification information (such as passports, drivers’ licences or
     national identity cards).

Personal information provided by third parties

We may receive information about you from other sources (such as the Mail
Preference Service or from our authorised third party providers), which we will
add to the information we already hold about you in order to help us provide our
products and services in accordance with your requirements and to ensure that
the quality of data we have on your account(s) is maintained properly. We may
also obtain personal information about you from social media providers such as
Twitter and Facebook or from third party websites where you have left commentary
or feedback about us (for example on TripAdvisor).

How we use your information

We will collect personal information:

 1. in order to take the necessary steps in preparation of, or to fulfill our
    obligations under, a booking contract:

 1. Bookings and payments – provide communications about bookings, products and
    services being provided to you (and others if their personal information is
    provided by you);
 2. Bookings and account updates – send details of new, amended or cancelled
    bookings or ‘My Travelodge’ account details and changes – usually via email;
 3. Update you on matters affecting your booking – contact you (and others if
    their personal information is provided by you) in the event of a change that
    affects a booking or any data or personal information you have provided us
    with, such as changes to terms and conditions of booking or this privacy
    policy;
 4. Website service communication – provide notifications of any changes to our
    website or to our services that may affect you (and others if their personal
    information is provided by you);
 5. Customer service communication – provide you with requested information or
    correspondence, such as a Travelodge Directory or a response from us to an
    enquiry made by you;
 6. To provide assistance in completing bookings – send reminder emails to
    continue with a booking which is in your “basket” on our websites or mobile
    app but is not paid and completed;
 7. Maintain your My Travelodge accounts – create a profile about you in
    relation to your booking, to update our records, create and maintain your
    account.

 2. with your consent:

 1. Simplify payment process – use saved payment cards within your My Travelodge
    account so that, upon making future bookings, you have the convenient option
    of selecting a previously saved card in order to pay. This information is
    only used / accessed when you use your saved card to pay for a booking;
 2. Marketing communications – create a profile about you for marketing purposes
    to tailor our communications to you. We may use automated processes to do
    this;
 3. Promotional offers – inform you about promotional offers and other products
    or services that may be of interest (in line with marketing communications
    above);
 4. Maintain records indicating your consent to status – to ensure we accurately
    reflect your wishes when communicating to you.

 3. in our legitimate interest* to improve our services:

 1. Market research – to contact you (and others if their personal information
    is provided by you) to ask about the experience using our hotels and
    services as part of a continual programme of customer service improvement.
    This is not marketing communication and is separate to marketing
    communications above. We may use third parties for example TripAdvisor to
    provide such market research communications to you on our behalf;
 2. Website customisation and offers – to customise our website and its content
    to your particular preferences and to offer you appropriate discounts in
    accordance with our Cookies Policy available here;
 3. Customer support – monitor calls and help to train staff in relation to our
    customer support and helpdesk function;
 4. Product and service improvement – to improve our product and services;
 5. Service analysis – to conduct research, statistical analysis and behavioral
    analysis. This may include customer profiling by third parties and/or
    providing aggregate statistical information relating to customers, sales,
    traffic patterns and related site information to reputable third parties.
    You can object to such profiling, please see ‘The right to object to
    automated decision making / profiling’ below).

 4. in our legitimate interest*

to protect against fraud:

 * Website improvement and fraud prevention – improve our websites, prevent or
   detect fraud or abuses of our websites and enable third parties to carry out
   technical, logistical or other functions on our behalf;

 * Security – carry out security checks when allowing you access to our services
   and to block fraudulent or suspected fraudulent activity.

adhere to government guidance:

 * NHS Test and Trace – collect, store and share information in order to support
   NHS Test and Trace.

 5. in order to meet our legal obligations:

 * Taxation – ensure we meet our tax and other regulatory obligations;
 * Registration – ensure local jurisdiction regulations are complied with (where
   registration is necessary in such jurisdictions).

* any reliance on legitimate interest shall not prejudice your interest or
fundamental rights and freedoms.

Marketing and Communications

We may periodically send promotional material to you about new products, special
offers or other information which we think you may find interesting based on the
profile we have created about you to the email addresses and phone numbers which
you have provided.

If these are similar to products, services and bookings previously supplied by
us to you, we will assume, under our legitimate interests to promote similar
goods and services, that you are willing to receive this information unless you
tell us otherwise. Please note that we do not want to send you information that
you do not want to receive and you can opt out at any time (please see ‘The
right to ask us to stop contacting you with direct marketing’ below for further
information).

We will always ask your permission before sending you email marketing
information (unless your company is a member of Travelodge Business, in which
case please refer to our Travelodge Business Privacy Policy, or you have already
received similar services, products or bookings from us as mentioned above). We
do this by asking for your positive confirmation (e.g. by providing a tick or
inserting your contact details in the relevant boxes) indicating that you wish
to receive marketing and you can opt out at any time (please see ‘The right to
ask us to stop contacting you with direct marketing’ below for further
information). This ensures you only receive information that you have given us
permission to send and are willing to receive.

We may use your information to create a profile about you in order to tailor, by
automated means, our communication and marketing to you.      

From time to time, we (or a third party nominated by us) may also use your
information to contact you for research purposes and/or to ask about your
experience using our hotels and services as part of a continual programme of
customer service improvement. Please note such communications are not seen as
marketing and you may receive these from us even if you have unsubscribed from
marketing. We may contact you by email, telephone, text, social media and/or
mail. We may also use the information to customise the website according to your
interests.

How long we will keep your personal information

We retain your information for a range of purposes which determine the period of
time for which we need to keep such information. For example (list is not
exclusive):

Data

Retention Period

 

Recorded telephone conversations

7 days from the day of call received

 

For the purposes of marketing

3 years from the point of last contact with you, this may include use of our
websites, stays in our hotels or responses to communications with you

 

For compliance with legal obligations arising from contracts entered into with
you, for example tax regulations

7 years from date of last transaction

 

We will remove your data from our systems at the end of the applicable data
retention periods, unless we are required by current or future law to retain
your personal information for a longer period.

Our approach to information security

To protect your information, Travelodge has policies and procedures in place to
make sure that only authorised personnel can access the information, that
information is handled and stored in a secure and sensible manner and all
systems that can access the information have proportionate and reasonable
security measures in place. To achieve this, employees, contractors,
sub-contractors and third party suppliers have contracts, with defined roles and
responsibilities.

While we take commercially reasonable measures to ensure the safety and security
of your data, due to the inherent risks with the Internet, we are unable to
warranty the absolute security of your data when using our services.

Transfers of your information out of the EEA

We may from time to time need to transfer your personal information to support
partners which are located outside the European Economic Area, for the purpose
of ensuring our websites are operating correctly or in relation to third parties
to whom we share your data. Any transfer of your data will be subject to
adequate levels of protection that will safeguard your privacy rights and give
you remedies in the unlikely event of a security breach.

Your rights

In order to process any of the requests listed below, we may need to verify your
identity for your security. In such cases your response will be necessary for
you to exercise this right. To the extent we are unable to comply with your
request in any way, we will let you know as soon as possible.

The right to access information we hold about you
At any point you can contact our customer services team to request details
concerning the information we hold about you, why we have that information, who
has access to the information and where we got the information. In most cases
you may be entitled to copies of the information we hold concerning you. Once we
have received your request we will respond within 30 days.

The right to correct and update the information we hold about you
If the data we hold about you is out of date, incomplete or incorrect, you can
inform us and we will ensure that it is updated.

The right to have your information erased
If you feel that we should no longer be using your data or that we are illegally
using your data, you can request that we erase the data we hold. When we receive
your request, we will confirm whether the data has been deleted or tell you the
reason why it cannot be deleted.

The right to object to processing of your data
You have the right to request that Travelodge stops processing your data. Upon
receiving the request, we will contact you to tell you if we are able to comply
or if we have legitimate grounds to continue. If data is no longer processed, we
may continue to hold your data to comply with your other rights.

The right to ask us to stop contacting you with direct marketing
You have the right to request that we stop contacting you with direct marketing.
On promotional emails we provide an ‘unsubscribe’ link at the bottom of the
email which will unsubscribe you from that service. You can also unsubscribe by
updating your profile preference center or via your My Travelodge account on our
website or via our unsubscribe link. If you wish to opt out with respect to more
than one email address, you must complete a separate request for each email
address.

Please note it is not possible to ‘opt-out’ of receiving communication from us
which relates to your bookings or customer satisfaction surveys sent as part of
the booking (which are not considered marketing for these purposes). This
ensures that we can always contact you as a result of circumstances that may
affect your stay with us and in order for us to improve our services going
forward.

The right to data portability
You have the right to request that we transfer your data to another controller.
Once we have received your request, we will comply where it is feasible to do
so.

The right to object to automated decision making / profiling
You have the right to request that we stop automated decision making and
profiling in relation to our direct marketing practice. You can inform us and we
will deal with your request accordingly. Please note that on receipt of the
request we will update our systems without undue delay, however you may still
receive marketing material unless and to the extent you opt out of the marketing
itself (see above).    

The right to complain
You can make a complaint to us by contacting us via
datacontroller@travelodge.co.uk or to the data protection supervisory authority
– in the UK, this is the Information Commissioner’s Office, at
https://ico.org.uk/.

Consent

In those cases where we need your consent to process your information, we will
ask you to make a positive indication (e.g. to tick a box or insert your contact
details on the relevant form or web page requiring consent). By actively
providing us with your consent, you are stating that you have been informed as
to the type of personal information that will be processed, the reasons for such
processing, how it will be used, for how long it will be kept, who else will
have access to it and what your rights are as a data subject and that you have
read and understood this privacy policy.

Sharing your information

The information and data we collect is important for Travelodge and we
understand that you care about the use and storage of your personal information
and we value your trust in allowing us to do this. We will not share this with
anyone else unless we have a lawful basis for doing so, we will never disclose,
rent, trade or sell your personal information to any third parties for their
marketing purposes.

We may disclose or transfer your personal information and data (e.g. contact
details as well as arrival and departure dates) in order to support NHS Test and
Trace.  In the event that we do this we will adhere to then current government
guidance (please refer to the government guidance on maintaining records of
staff, customers and visitors to support NHS track and trace here ).

We do disclose or transfer your data or personal information to other companies,
data processors or agents employed by us to perform any necessary functions on
our behalf (such as hosting and maintaining our website, providing us with data
management systems, market research, customer satisfaction surveys and support
services and to help us analyse and tailor our marketing to you), but they are
bound by similar terms to those set out in our privacy policy and may not use
this information for their own purposes.

In the event that Travelodge or any part of its business is sold to or
integrated with another business, Travelodge may disclose your personal
information to the new owners (and their professional advisers on the
transaction) to be used by the new owners and their group of companies in the
same ways as set out in this privacy policy, including to continue providing you
with the same services and marketing information services as are currently
provided by Travelodge.

We may also provide aggregate statistics about our customers, sales, traffic
patterns and related site information to reputable third parties in order to
better understand our services, website and overall customer satisfaction which
may include personally identifying information.

Contact details

If you have any queries about this policy, need further information or wish to
lodge a complaint you can use the details below to contact us.

Data Protection Officer

Travelodge Hotels Ltd
Sleepy Hollow
Aylesbury Road
Thame
Oxfordshire
OX9 3AT

datacontroller@travelodge.co.uk

Changes to this Privacy Policy

We may change this policy from time to time. You should check this policy
occasionally to ensure that you are aware of the most recent version that will
apply each time you access the website.



Travelodge Business Privacy Policy

Introduction

Travelodge Business Members (Member Companies) are for the purposes of this
privacy statement defined as, those companies who have agreed to be bound by the
Travelodge Business Terms and Conditions of use of this website.  Any reference
to Member Companies within this privacy statement also includes any authorised
individual who has opened a Travelodge Business account and all staff members,
Authorised Individuals, representatives and guests of any Member Companies.

This website (https://www.travelodge.co.uk/business) is operated by Travelodge
Hotels Limited ("we", "us" or "Travelodge") and we are a controller for the
purposes of the Data Protection Act 2018 and the EU General Data Protection
Regulation 2016/679. We have created this privacy statement in order to
demonstrate our commitment to the privacy of all customers, including our Member
Companies and those using Travelodge Business.

Travelodge is responsible for, and controls the processing of, the personal
information provided to us when Member Companies use this website in accordance
with this privacy statement. Please note that when a Member Company shares
personal data with us, Travelodge processes such data in the capacity of a
Controller. This is because Travelodge has a number of requirements and
responsibilities that arise through the booking process such as determining the
data needed to book rooms and how long this is kept for. These responsibilities
dictate that Travelodge is a controller (rather than acting as a processor on
behalf of the Member Companies).

In accepting these terms, Travelodge and Member Companies agree that they will
comply with all applicable obligations under data protection legislation and
agree to assist each other in complying with their respective obligations under
this legislation.

Defined terms used in this statement are as set out in the Travelodge Business
Terms and Conditions unless stated otherwise. This privacy statement supplements
the terms of the Travelodge Business Terms and Conditions. In the event of any
conflict between any term of this privacy statement and the Travelodge Business
Terms and Conditions, the Travelodge Business Terms and Conditions shall take
priority. All other terms in Travelodge Business Terms and Conditions shall
continue to govern use by the Member Companies of the services supplied by
Travelodge.

References to personal information provided by Member Companies in this
statement shall include personal information of any of the Member Company's
staff members, representatives of the Member Company, or guests staying in our
hotels using the Member Company's Travelodge Business membership.

 

 

Scope of Application

As a member of Travelodge Business, Member Companies acknowledge that they are
responsible for ensuring that those individuals that the Member Company shares
information about are aware that their information will be processed in
accordance with the practices outlined in this statement, this applies when
Member Companies use Travelodge hotels, our websites (including our mobile
site), our mobile app, our social media pages, our dedicated telephone
reservations line, our helpdesk functions and any other Travelodge service.

If you are using these services other than as a Member Company, please refer to
our Travelodge Leisure privacy policy which outlines how we process your
personal information in such circumstances.

If you are using our website or our recruitment portal to apply for vacancies,
such activities are governed by a separate privacy policy which outlines how we
process your personal information for these purposes and your rights in relation
to the same. This separate privacy policy can be accessed at the bottom of the
pages of our careers website.

Personal information we collect

We collect certain personal information from Member Companies and guests staying
in our hotels using Travelodge Business. It is necessary for us to process this
personal information in order to carry out our business.

Specifically, we collect personal information about Member Companies and/or
guests when they:

 1.  make or manage bookings on behalf of guests or guests of another guest;
 2.  register or alter details for Travelodge Business accounts;
 3.  request a brochure;
 4.  sign up for our newsletter and other marketing emails (in line with
     Marketing below);
 5.  enquire about or apply for a Corporate Account, Business Account card or
     other commercial agreement;
 6.  engage with us to receive helpdesk services (such as by contacting our
     customer services department, through the "Contact Us" form on our website
     or by calling our telephone helpline (which may be recorded));
 7.  post material to our website and / or social media page;
 8.  complete customer feedback or surveys as part of a stay at one of our
     hotels;
 9.  register at the reception or kiosks in one of our hotels;
 10. raise a complaint or dispute with us or are involved in a legally
     recordable incident at our premises (e.g. in relation to health and safety
     reporting);
 11. speak to one of our representatives, call centre agents or members of our
     customer services or PR team;
 12. participate in competitions or promotions; or
 13. use our website and customer applications in any other way.

The personal information collected in the above manner may include the following
about Member Companies:

 1.  full name;
 2.  postal address;
 3.  email address;
 4.  telephone number;
 5.  payment details;
 6.  geolocation
 7.  machine identifiers (such as IP addresses);
 8.  dispute resolution information;
 9.  disability and health information;
 10. supplementary information (dietary and other preferences and special
     requirement’s);
 11. image data;
 12. website behavioural data (such as through tags and cookies – see our
     Cookies Policy available here;
 13. voice recordings; and
 14. Identification information (such as passports, drivers' licences or
     national identity cards).

Personal information provided by third parties

We may receive personal information about Member Companies from other sources
(such as the Mail Preference Service or our authorised third party providers),
which we will add to the information we already hold about them in order to help
us provide our products and services in accordance with their requirements and
to ensure that the quality of data we have on our accounts is maintained
properly. We may also obtain information about Member Companies from social
media providers such as Twitter and Facebook or from third party websites where
they have left commentary or feedback about us (for example on TripAdvisor).

Member Companies, booking agents and travel management companies acknowledge and
agree that, by using Travelodge hotels, our websites (including our mobile
site), our mobile app, our social media pages, our dedicated telephone
reservations line, our helpdesk functions and any other Travelodge service as a
member of Travelodge Business, they shall be responsible for ensuring that they
have the relevant legal basis for the processing of personal data and have
notified their staff members, representatives and guests that their personal
information will be processed in this manner.

How we use personal information

We will collect personal information from Member Companies:

 1. in order to take the necessary steps in preparation of, or to fulfill our
    obligations under, a booking contract:
    * Bookings and payments – provide communications about bookings, products
      and services being provided;
    * Bookings and account updates – send details of new, amended or cancelled
      bookings or Travelodge Business membership account details and changes
      (including amendments to the list of Authorised Individuals) - usually via
      email;
    * Provide updates on matters affecting bookings – provide updates in the
      event of a change that affects a booking or any data or personal
      information we have been provided with, such as changes to terms and
      conditions of booking or this privacy statement;
    * Website service communication – provide notifications of any changes to
      our website or to our services that may affect a Member Company;
    * Customer service communication – provide requested information or
      correspondence, such as a Travelodge Directory, or a response from us to
      an enquiry made;
    * Travel expenditure – provide information relating to travel expenditure
      incurred;
    * To provide assistance in completing bookings – send emails as reminders to
      continue with a booking which is in a “basket” on our websites or mobile
      app but is not paid and completed;
    * Travelodge Business account card application – manage applications for a
      Travelodge Business account card;
    * Maintain Travelodge Business Accounts – create a profile about a Member
      Company in relation to a booking, to update our records and/or to create
      and maintain accounts.
 2. With your consent:
    * Simplify payment process – use saved payment cards within Travelodge
      Business account so that, upon making future bookings, there is the
      convenient option of selecting a previously saved card in order to pay.
      This information is only used / accessed when the saved card is used to
      pay for a booking.
 3. In our legitimate interest* to market to you as a business:
    * Marketing communications – create a profile about you for marketing
      purposes to tailor communication accordingly.  We may use automated
      processes to do this;
    * Promotional offers – inform you about promotional offers and other
      products or services that may be of interest (in line with marketing
      communications above);
    * Maintain records indicating consent to status – to ensure we accurately
      reflect wishes when communicating to you.
 4. In our legitimate interest* to improve our services:
    * Market research and Surveys – to ask about the experience of using our
      hotels and services as part of a continual programme of customer service
      improvement. We may use third parties, for example; TripAdvisor, to
      provide such market research communications on our behalf;
    * Website customisation and offers – to customise our website and its
      content to the particular preferences of a Member Company and to offer
      appropriate discounts in accordance with our Cookies Policy available
      here;
    * Customer support – to monitor calls and help train staff in relation to
      our customer support and helpdesk function;
    * Product and service improvement - to improve our product and services;
    * Service analysis – to conduct research, statistical analysis and
      behavioral analysis. This may include profiling by third parties and/or
      providing statistical information relating to customers, Member Companies,
      sales, traffic patterns and related site information to reputable third
      parties. Member Companies must ensure that their staff members, Authorised
      Individuals, representatives and guests are aware that they can object to
      such profiling, should they wish to do so.
 5. In our legitimate interest* to:

 

protect against fraud:

 1. * Website improvement and fraud prevention – to improve our websites,
      prevent or detect fraud or abuses of our websites and enable third parties
      to carry out technical, logistical or other functions on our behalf;
    * Security – carry out security checks when allowing access to our services
      and to block fraudulent or suspected fraudulent activity.

 

adhere to government guidance:

 * NHS Test and Trace – collect, store and share information relating to Member
   Companies in order to support NHS Test and Trace.

 

 1. In order to meet our legal obligations:
    * Taxation – ensure we meet our tax and other regulatory obligations;
    * Registration – ensure local jurisdiction regulations are complied with
      (where registration is necessary in such jurisdictions).

*any reliance on legitimate interest shall not prejudice your interest or
fundamental rights and freedoms.

Marketing and Communications

We may send electronic marketing messages to the email addresses provided to
promote Travelodge Business and related benefits. We undertake this marketing on
the basis that we have a legitimate interest to market and promote our services.
This includes offering products and services that we think our contacts at
Member Companies will be interested in. Recipients can opt out of such marketing
at any time by following the link provided in the marketing message.

We may use information provided to us to create profiles in order to tailor, by
automated means, our communication and marketing.      

From time to time, we (or a third party nominated by us) may also use
information provided to us to contact Member Companies for research purposes
and/or to ask about customer experience using our hotels and services as part of
a continual programme of customer service improvement. Please note such
communications are not seen as marketing and you may receive these from us even
if you have unsubscribed from marketing. We may contact these persons by email,
telephone, text, social media and/or mail. We may also use the information to
customise the website.

How long we will keep personal information.

We retain personal information for a range of purposes which determine the
period of time for which we need to keep such information. For example (list is
not exclusive):

Data

Retention Period

Recorded telephone conversations

7 days from the day of call received

For the purposes of marketing

3 years from the point of last contact with you, this may include use of our
websites, stays in our hotels or responses to communications with you

For compliance with legal obligations arising from contracts entered into with
you, for example tax regulations

7 years from date of last transaction

For business continuity for example backups

Up to 8 years depending on the processing

We will remove data from our systems at the end of the applicable data retention
periods, unless we are required by current or future law to retain personal
information for a longer period.

Information Security

To protect personal information, both Travelodge and the Member Company agree to
have policies and procedures in place to make sure that only authorised
personnel can access such information, that information is handled and stored in
a secure and sensible manner and all systems that can access the information
have proportionate and reasonable security measures in place. To achieve this,
employees, contractors, subcontractors and third party suppliers should have
contracts, with defined roles and responsibilities.

While we take commercially reasonable measures to ensure the safety and security
of personal information, due to the inherent risks with the Internet, we are
unable to warrant the absolute security of personal data when using our
services.

We expect Member Companies to have appropriate technical and organisational
measures in place to ensure that personal data is kept secure as required by
applicable data protection legislation.

 

 

Transfers of information out of the UK and EEA

We may from time to time need to transfer personal information to support
partners which are located outside the UK and the European Economic Area, for
the purpose of ensuring our websites are operating correctly or in relation to
third parties to whom we share data. Any transfer of data will be subject to
adequate levels of protection that will safeguard the privacy rights of data
subjects and give them remedies in the unlikely event of a security breach.

Data subject rights

Travelodge recognises and respects that data subjects have certain rights under
data protection legislation. These rights are listed in our Leisure privacy
policy. All requests to exercise these rights will be administered in accordance
with our Leisure privacy policy.

Sharing your information

The information and data we collect is important for Travelodge and we
understand that our Members care about the use and storage of our users'
personal information and we value your trust in allowing us to do this. We will
not share this with anyone else unless we have a lawful basis for doing so, we
will never disclose, rent, trade or sell your personal information to any third
parties for their marketing purposes.

We do disclose or transfer personal information and data (e.g. contact details
as well as arrival and departure dates) about Member Companies to support NHS
Test and Trace. In the event that we do this, we will adhere to then current
government guidance (please refer to the government guidance on maintaining
records of staff, customers and visitors to support NHS track and trace here).

We do disclose or transfer personal information about Member Companies to other
companies, data processors or agents employed by us to perform any necessary
functions on our behalf (such as hosting and maintaining our website, providing
us with data management systems, market research, customer satisfaction surveys
and support services and to help us analyse and tailor our marketing to you),
but they are bound by similar terms to those set out in our privacy policy and
may not use this information for their own purposes.

In the event that Travelodge or any part of its business is sold to or
integrated with another business, Travelodge may disclose personal information
about Member Companies to the new owners (and their professional advisers on the
transaction) to be used by the new owners and their group of companies in the
same ways as set out in this privacy policy, including to continue providing our
Member Companies with the same services and marketing information services as
are currently provided by Travelodge.

We may also provide aggregate statistics about our customers, sales, traffic
patterns and related site information to reputable third parties in order to
better understand our services, website and overall customer satisfaction which
may include personally identifying information.

Contact details

Please contact us using the below details regarding queries about this
statement, further information, or complaints:

Data Protection Officer

Travelodge Hotels Ltd,
Sleepy Hollow,
Aylesbury Road,
Thame,
Oxfordshire,
OX9 3AT

datacontroller@travelodge.co.uk

Changes to this Privacy Statement

We may change this statement from time to time. You should check this statement
occasionally to ensure that you are aware of the most recent version that will
apply each time you access the website.


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At Travelodge, we and our partners use cookies to give you the best experience
on our website and to ensure any communications from Travelodge are relevant to
you. For more details see our privacy policy. By clicking Accept, you agree to
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We use cookies and other technologies such as pixels, web beacons, tags etc. to
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any website performance issues. You can learn more about how we use these
technologies in our privacy policy.
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These are cookies and related technologies that allow users to book hotels on
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find out if any of our pages are not as user friendly as we would like them to
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