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UPDATE ZUM MALWARE-ANGRIFF – DEUTSCHE PORTOLADUNG LIVE

 

This Privacy Statement is effective as of [DATE]. Pitney Bowes is committed to
respecting the privacy of our clients and users.  This Privacy Statement
describes how our websites, services and products operate, and how we collect,
use, and share information.

This Privacy Statement applies to pb.com and Pitney Bowes websites, services and
products that collect data and display these terms, and that are owned and
operated by Pitney Bowes and Pitney Bowes subsidiaries, collectively, "Pitney
Bowes".  Pitney Bowes websites, services and products are referred to in this
statement as "Sites".  These terms do not apply to Pitney Bowes sites that do
not display or link to this statement or that have their own privacy statements.

The following topics are presented in this Privacy Statement:

 1.  Collecting Personal Information from Site Users
 2.  Collecting Other Information
 3.  Using and Retaining Personal Information
 4.  Sharing Personal Information
 5.  Protecting Personal Information
 6.  Cross Border Data Transfer
 7.  Visiting Non-Pitney Bowes Websites
 8.  EU-U.S. Privacy Shield Compliance
 9.  U.S. – Swiss Safe Harbor Framework
 10. Country-Specific Requirements
 11. Your Choices
 12. Your Rights to Access Personal Information
 13. Changes to this Privacy Statement
 14. Contact Us

 

1. Collecting Personal Information from Site Users

In order to provide you with access to certain services or data within our
Sites, we may require that you provide certain Personal Information (information
that identifies an individual either alone or in combination with other data).
Pitney Bowes also collects non-personal information that does not, on its own,
identify an individual person. When non-personal information is combined with
other information so that it does identify an individual person, we treat that
combination as Personal Information.

The following are examples of the types of Personal Information that may be
collected directly from you (or someone acting on your behalf):

 * Contact information (including Name, Street Address, Email Address, Telephone
   Number)
 * Government issued IDs (such as tax identification number)
 * Username, password, and other information used in combination to verify
   identity
 * Financial information (including credit/debit card and bank account
   information, credit and repayment history, and payment default information)
 * Geolocation, demographic, shipping/receiving, billing, and other information
   related to the purchase or delivery of Pitney Bowes products and services or
   services you access through the Sites
 * Any other Personal Information or characteristics about an individual that is
   connected to one of the above, such as date or place of birth, geographical
   indicators, or photographic images

By accessing and utilising our Sites, you consent to the collection, use,
disclosure, storage and processing of Personal Information in accordance with
this Privacy Statement.

 

2. Collecting Other Information

Pitney Bowes Sites use several automatic data collection tools and techniques
including cookies, clickstream, and web beacons.

Cookies
Some of our Sites use "cookies" which are a small amount of data (often
including a unique identifier), which is sent to your browser from a website and
stored on your computer’s hard drive.   We may use cookies so that we can better
serve visitors on our Sites, understand usage and improve the content and
offerings on our Sites. Cookies may be placed by us or by our third party
service providers.

We, or our service providers, may: (1) use cookies to collect aggregate
information about website users on an anonymous basis or (2) share aggregate
demographic and usage information with our prospective and actual business
partners, advertisers, and other third parties for any business purpose.

If you prefer not to have cookies, most web browsers include an option that
allows you to not accept them. However, without cookies you may be unable to
take full advantage of all of our Site features and some portions of our Sites
may not function properly.

Clickstream
We may collect information about the "clickstream" of our customers during their
visit to our Sites. This clickstream data contains the pages the visitors came
from, the navigational paths they took, and the areas of the Site they visited. 
From time to time we track such information inside and outside of our Sites.
Additionally, we may track and match clickstream data with Personal Information
you provide to us in order to deliver content and other offerings - i.e.,
products and services that might improve your customer experience.  We may also
share clickstream data with third parties in an aggregate or otherwise anonymous
format. 

Web Beacon
Certain email communications you receive from us may contain "web beacons." Web
beacons consist of a line of code on our Sites that delivers a small graphic
image. The web beacon may not be visible as it is a 1x1 pixel that is often
designed to blend into the background of a web page. Web beacons allow us to
obtain information such as the IP address of the computer that downloaded the
page on which the web beacon appears, the URL of the page on which the web
beacon appears, the time the page containing the web beacon was viewed, the
browser type used to view the page and the information in cookies. We use web
beacons for activities such as monitoring the effectiveness of the headlines in
our emails or the ad banners.

IP Address
Your Internet Protocol (“IP”) address is a numerical label assigned to each
device (e.g., computer, printer, mobile device, or server) and is usually
associated with the place from which you enter the internet.  It is how devices
find each other on a network.  We may use your IP address to help diagnose
problems with our servers, gather broad demographic information, gather
geographic data, and administer our Sites.

Tracking Requests
We do not act on, alter, or change our Site behavior upon receiving Do Not Track
requests from your browser.

 

3. Using and Retaining Personal Information

Personal Information we collect through our Sites may be used to provide
information regarding our products and services, or for marketing and promotions
we believe you may find of interest.  We also may use the Personal Information
you provide for our internal purposes, such as Site customisation, enhancement
or development, administration and operation of our Sites, data analytics, and
compliance with our legal obligations, policies and procedures, including
performance of Pitney Bowes obligations under sales contracts, leases or
licenses between you and Pitney Bowes.

We retain your Personal Information for the period necessary to fulfill the
purposes outlined in this Privacy Statement, unless a longer retention period is
required or allowed by law; or to otherwise fulfill a legal obligation.

 

4. Sharing Personal Information

Pitney Bowes may rent, sell or otherwise share your Personal Information where
permitted by law, for example:

 1. within the Pitney Bowes family of businesses,
 2. with third parties that perform services for us or on our behalf (such as
    credit card companies, credit and/or investigative reporting agencies,
    finance companies, transport companies, consultants, advisors and market
    research firms), or
 3. for marketing campaigns conducted by us or other companies or organisations
    that offer products or services we believe may be of interest to our
    clients.

Our service providers are required to keep confidential and secure the Personal
Information received from us in accordance with this Privacy Statement and they
may not use it for any other purpose other than for the purpose for which Pitney
Bowes provided it to the service provider.

We may also make information available to third parties in the following
circumstances:

 1. When we have a good faith belief it is required by law or to otherwise
    cooperate with law enforcement activity;
 2. When we have a good faith belief it is necessary to protect our rights or
    property from fraudulent, abusive, or unlawful activity; or
 3. In the event of a proposed merger, acquisition, liquidation, dissolution or
    sale of assets.

In these circumstances, your consent will not be required, but we will attempt
to notify you, to the extent the law requires.

You may opt in or opt out (in accordance with local law) of having your Personal
Information used for marketing purposes in the Your Choices section of this
Privacy Statement below.

 

5. Protecting Personal Information

We maintain reasonable administrative, technical and physical safeguards to
protect the Personal Information we collect and process.

 

6. Cross Border Data Transfer

Pitney Bowes Inc. and its wholly-owned U.S. subsidiaries that receive Personal
Information from countries outside of the United States adhere to applicable law
and regulations regarding client, partner and employee Personal Information
moving across geographical and jurisdictional borders.  This includes the use of
data transfer agreements and model contractual clauses, where available, between
our corporate entities, our partners and our clients where required. 

Additional information may be found under the Country specific section for the
geographies you are located in.

 

7. Visiting Non-Pitney Bowes Websites

Our Sites may contain links to other websites that operate independently from
Pitney Bowes. Linked websites may have their own privacy statements or notices.
 If you visit any linked websites we strongly suggest you review their privacy
statement.  Any information you provide when you visit a nonaffiliated Pitney
Bowes website is subject to the privacy statements posted on those websites.  We
are not responsible for the content of any websites that are not affiliated with
or owned by Pitney Bowes, any use of those websites, or the privacy practices of
those websites.     

 

8. EU-U.S. Privacy Shield Compliance

Pitney Bowes participates in and has certified its compliance with the EU-US
Privacy Shield Framework as set forth by the United States Department of
Commerce regarding the collection, use, processing and retention of Personal
Information transferred from the European Union to the United States. 

We have certified to the Department of Commerce that we adhere to the Privacy
Shield Principles.  If there is any conflict between the terms in this Privacy
Statement and the Privacy Shield Principles, the Privacy Shield Principles shall
govern.  To learn more about the Privacy Shield program, and to view our
certification page, please visit www.commerce.gov/privacyshield.

Pitney Bowes is responsible for the processing of Personal Information it
receives, under the Privacy Shield Framework, and subsequently transfers to a
third party acting as an agent on its behalf.  Pitney Bowes complies with the
Privacy Shield Principles for all onward transfers of Personal Information from
the EU, including the onward transfer liability provisions.

With respect to Personal Information received or transferred pursuant to the
Privacy Shield Framework, Pitney Bowes is subject to the regulatory enforcement
powers of the United States Federal Trade Commission.  In certain situations, we
may be required to disclose Personal Information in response to lawful requests
by public authorities, including to meet national security or law enforcement
requirements.

In compliance with the EU-US Privacy Shield Principles, Pitney Bowes commits to
resolve complaints about your privacy and our collection or use of your Personal
Information.  If you believe Pitney Bowes processes your Personal Information
within the scope of our Privacy Shield certification, you may direct any
inquiries or complaints concerning our compliance to us at the following
information in the Contact Us section below.

Pitney Bowes will respond within 45 days.  If you have an unresolved privacy or
data use concern that we have not addressed satisfactorily, please contact JAMS,
our U.S-based third party dispute resolution provider, free of charge
at https://www.jamsadr.com/eu-us-privacy-shield.

Under certain conditions, more fully described on the Privacy Shield
website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you
may invoke binding arbitration when other dispute resolution procedures have
been exhausted.

 

9. U.S. – Swiss Safe Harbor Framework

Pitney Bowes continues to adhere to the underlying European privacy principles
of the U.S.-Swiss Safe Harbor for the collection, use, processing and retention
of Personal Information received from Switzerland.  Pitney Bowes has certified
that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward
transfer, security, data integrity, access and enforcement.  To learn more about
the Safe Harbor program, and to view our certification, please
visit https://safeharbor.export.gov/swisslist.aspx

 

10. Country-Specific Requirements

Pitney Bowes Inc. is a global corporation with subsidiary companies located
around the world. This Privacy Statement establishes our global principles (to
the extent the law permits and/or requires) for the collection, use and
disclosure of information gathered through our Sites. The country in which you
are doing business with us or where the Site you are visiting is located or
hosted may have specific requirements concerning Personal Information and may be
found below.

 

Australia

Credit Information

As described in Collecting Personal Information from Site Users, we may also
collect your credit information to assess a credit application or to assist us
to collect overdue payments. We may collect credit information from a business
which provides information about commercial credit, a lender named in your
credit application, any other applicant(s) or a credit reporting bureau which
provides consumer credit reports, even if it is an application for commercial
credit.

When you apply for credit with us, you agree to us accessing your Personal
Information (including credit-related information) held with a credit reporting
bureau, even if there is a ban period in place, for the purposes of assessing an
application for credit or in order to collect overdue payments.

Credit reporting bureaus may use credit information they hold to respond to
requests from us or other credit providers to "pre-screen" you for direct
marketing. You can ask a CRB not to do this. However, if you are a borrower you
may still receive direct marketing from us (unless you ask us not to) that has
not been "pre-screened".


Europe

Transferring Personal Information to Other Countries

Specifically, if you are in the European Economic Area ("EEA"), the data that we
collect from you may be transferred to, and stored at, a location outside the
EEA. It may also be processed by staff operating outside the EEA who work for us
or one of our service providers. Such staff maybe engaged in, among other
things, the fulfillment of your order, the processing of your payment details
and the provision of support services. By submitting your Personal Information,
you agree to this transfer, storing or processing of your personal data at
locations outside the EEA. We will protect all Personal Information transferred
outside the EEA in accordance with this Privacy Statement or as required by
applicable law.


Latin America

Pitney Bowes Inc. is a global corporation with business units and subsidiary
companies located around the world and is responsible for the processing of your
personal data and its protection. This Privacy Statement establishes Pitney
Bowes' global principles for the collection, use and disclosure of information
gathered through our Sites (which also includes Pitney Bowes Brasil and Pitney
Bowes Puerto Rico). 

Your Choices

You have the right to access, rectify, and/or cancel your personal data and
object to its processing as well as to restrict its use or disclosure and/ or
revoke the consent given to us for the processing of such data by contacting us
as described in the Contact Us section below.

Likewise, and unless you expressly disagree and send in writing your
disagreement you can contact us as described in the Contact Us section below,
you expressly authorize Pitney Bowes to transfer your personal data to be
processed by third parties under the terms and conditions of the Privacy
Statement of Pitney Bowes.


United States

Your California Privacy Rights - Shine the Light Law

California residents are legally entitled (at no charge and no more than once
per year) to request information about how we may have shared your information
with others for direct marketing purposes.  To obtain this information contact
us as specified in the “Contact Us” section.

If you would like to make changes to your Personal Information (such as address
information and phone number) click here.

 

11. Your Choices

If you are a Pitney Bowes customer, you will continue to receive transactional
communications about your account and the Pitney Bowes products and services
which you own, lease, rent, license or to which you subscribe.  In some
jurisdictions, you may have to opt-in to receive any additional marketing
communications from us.  If you wish to opt out of receiving marketing
communications from Pitney Bowes, you may do so by (i) following the
instructions provided in our marketing communications, or (ii) indicating your
preferences on the relevant account profile/preferences section (such as Your
Account), or (iii) referring to the instructions provided in the Contact Us
section below. 

Some of our products and services contain settings that allow users or
administrators to control how the products collect information.  If you wish to
request changes to your Personal Information, you may do so by (i) indicating
your preferences on the relevant account profile/preferences section (such as
Your Account), or (iii) referring to the instructions provided in the Contact Us
section below.  Please note, by electing to not share certain Personal
Information with us, we may be unable to provide you with all of the
functionality we offer through our Sites. 

Where required by law you may request access to your Personal Information that
we maintain.  As permitted by law we may charge a reasonable fee for providing
access to Personal Information but we do not charge for lodging a request for
access.

 

12. Your Rights to Access Personal Information

Where required by law, you may request access and/or make corrections to your
Personal Information that we maintain. When accessing or updating your Personal
Information, we may ask you to verify your identity before we can act on your
request.  Please note that we may reject requests, or limit the information we
provide access to, if we determine it could risk the privacy of others or if
unreasonable or repetitive, or if it would require disproportionate effort.  As
permitted by law, we may charge a reasonable fee for providing access to
Personal Information, but we do not charge for lodging a request for access. 

 

13. Changes to this Privacy Statement

Pitney Bowes may change this Privacy Statement from time to time at its
discretion. We will indicate at the top of the Privacy Statement when it was
most recently updated. We will not use your Personal Information in ways that
differ materially from this Privacy Statement without prior notice to you, and
in no event will we use your Personal Information in ways prohibited by law.
Your continued use of our Sites indicates your consent to this Privacy Statement
and any amended version of it.

 

14. Contact Us

To opt out of marketing communications, click here to Unsubscribe and you will
be removed from Pitney Bowes promotional/marketing email lists. Please note, if
you are a Pitney Bowes customer, you will continue to receive transactional
communications about your account and the Pitney Bowes products and services
which you own, lease, rent, and license or to which you subscribe. 

If you would like to make changes to your Personal Information (such as address
information and phone number) click here.

If you have any questions or comments about this Privacy Statement, please
contact us at:

Global Data Protection Office

c/o Pitney Bowes Inc.

3001 Summer St

Stamford, CT USA 06926-0700

or

Email us @ privacyoffice@pb.com

 

Please see below for contact information for the following countries


Australia

Contact Us

If you have any questions, or if you believe that we have not complied with our
obligations under the Privacy Act (and, in particular, the APPs), or if you
believe that the Personal Information that we hold about you has been
compromised in any way, please contact us as described below. We will respond to
any question or complaint as soon as possible.

Global Data Protection Office

c/o Pitney Bowes Inc.

Level 1, 68 Waterloo Road, Macquarie Park,

NSW 2113, Australia

or

@ privacymatters.au@pb.com

Tel: +61 (0)2 9475 3500

If you are dissatisfied with our response, you may direct your complaint to the
Office of the Australian Information Commissioner by email
at enquiries@oaic.gov.au or by telephone on 1300 363 992.


Germany

Contact Us

If you have any questions or concerns about this Privacy Statement, please
contact us at:

Pitney Bowes Germany GmbH 
Volker Thiel 
Poststr. 4-6 
D-64293 Darmstadt

Or

volker.thiel@pb.com


India

Contact Us

If you have any questions or concerns about this Privacy Statement, please
contact us at:

Global Data Protection Office

c/o Pitney Bowes Software India Pvt. Ltd.

5th Floor, Tower- B, Logix Cyber Park,

C 28-29, Sector-62,  Noida – 201307

Attn: Ruchi Bhalla

or

Local Grievance Officer @ ruchi.bhalla@pb.com

Global Data Protection Office @ privacyoffice@pb.com

UPDATE vom 23. Oktober 2019, 10.00 Uhr
 

Auf "Mein Konto" und den Zubehör-Webshop kann wieder zugegriffen werden

Ihr "Mein Konto" und der Zubehör-Webshop sind wieder online und einsatzbereit.


20. Oktober 2019, 14.00 Uhr
 

Wir freuen uns sehr Ihnen mitteilen zu können, dass bei uns in Deutschland die
Portolade-Funktion wieder vollständig funktioniert. Sie können daher ab sofort
wieder Porto für Ihre Frankiermaschine laden

Es ist allerdings anfänglich mit einem erhöhten Downloadaufkommen zu rechnen.
Deshalb bitten wir um etwas Geduld bei der Portoladung.

Hier ein sehr wichtiger Hinweis unseres Technischen Supports: Bei allen Porto-
und Daten-Ladevorgängen lassen sie bitte das System an und schalten es nicht ab.
Je nach Datenmenge kann der Upload Prozess sehr lange dauern. Es kann der
Eindruck entstehen, dass die Maschine nichts macht und eingefroren ist. Dies ist
nicht der Fall! Im Hintergrund werden die Daten für den Upload vorbereitet. Den
Vorgang bitte auf keinen Fall abbrechen, weder den Stromstecker ziehen, noch die
Maschine über den Einschaltknopf ausschalten. Somit wird vermieden, dass die
Datenbank auf der Maschine beschädigt wird und die Maschine nach einem Neustart
nicht mehr funktioniert. Sollte der Upload nicht funktionieren bricht die
Maschine die Verbindung selbst ab.

Wir bedanken uns ganz herzlich für Ihr Verständnis.






PRODUKTBEZOGENE INFORMATIONEN FÜR KUNDEN MIT FRANKIERSYSTEMEN UND
SENDPRO-PRODUKTEN


 

17. Oktober 2019 um 10:00 Uhr
 


FÜR KUNDEN MIT FRANKIERSYSTEME UND SENDPRO-PRODUKTEN


1. Ist es für mich sicher, meine Frankiersysteme und SendPro-Produkte weiter zu
verwenden?

Ja. Allerdings können Sie Ihre Frankiersysteme erst wieder auffüllen, wenn wir
den Systemausfall behoben haben. Wenn Sie jedoch Guthaben aufgeladen haben,
können Sie frankieren.



2. Welche Systeme waren betroffen und wie wirkt sich dies auf den Betrieb von
Pitney Bowes aus?

Dieser Systemausfall wirkt sich auf unsere Frankiersysteme und den Zugriff auf
"Mein Konto" aus. Alle unsere Systeme werden engmaschig überwacht und Dinge
können sich ändern, aber zu diesem Zeitpunkt funktionieren diese Systeme:
 

- Frankiersysteme können frankieren, solange Portoguthaben vorhanden ist

- SendPro C und P Systeme können Shipping Labels auf den angeschlossenen
Druckern drucken

- SendPro Online in USA., SendPro Enterprise, SendSuite Live, SendSuite Express,
SendSuite Tracking (SST), SendSuite Tracking Online (SSTO) und Relay Hub sind
funktionsfähig
 

Die folgenden Systeme funktionieren derzeit NICHT:

- Portoladungen und der Upload von Transaktionsdaten von den Frankiersystemen
- SendPro Online in England und Canada
 

3. Gibt es andere potenzielle Probleme mit meinem Frankiersystem oder anderer
Systeme, als dass es nicht möglich ist, Porto aufzuladen?

In Absprache mit unseren Sicherheitsberatern zu diesem Thema sehen wir keine
weiteren Kundenrisiken. Auf den Frankiersystemen selbst werden Betriebssysteme
ausgeführt, die nicht betroffen sind. Die Frankiersysteme werden mit dem
verfügbaren Guthaben normal weiterarbeiten, und wir werden den normalen
Portoladelservice so bald wie möglich wieder herstellen.
 


FÜR KUNDEN MIT SOFTWARE- UND DATENPRODUKTEN
 

1. Sind Pitney Bowes Software- und Datenprodukte und IT-Systeme immer noch vom
Systemausfall betroffen?

Nein. Seit dem 24. Oktober sind alle Software- und Datenprodukte und IT-Systeme
wieder online und voll funktionsfähig.


2. Kann ich meine Pitney Bowes Software- und Datenprodukte weiterhin sicher
nutzen?


In Absprache mit unseren Sicherheitsberatern zu diesem Thema sehen wir keine
Kundenrisiken. Die Software- und Datenprodukte selbst sind nicht direkt
betroffen, da sie nicht auf die Back-End-Systeme des Pitney Bowes-Netzwerks
zugreifen. Wir haben keine Anzeichen dafür gesehen, dass Kundenkonten oder
-daten betroffen sind.
 


FOR COMMERCE SERVICES CLIENT
 

1. Were Global Ecommerce Services impacted?

All cross border solutions, as well as all shipping technology, label generation
and tracking solutions were not impacted.

Fulfillment, Delivery and Returns clients were impacted and Pitney Bowes is
working directly with affected clients to mitigate business disruption.



2. Were Presort Services impacted?

Presort services were impacted but we are working with clients and the USPS to
mitigate any business disruption.




 


HÄUFIG GESTELLTE FRAGEN


Oktober 15, 2019 um 12:00 Uhr
 


ALLGEMEINE FRAGEN


1. Was ist mit den Pitney Bowes Systemen passiert?

Pitney Bowes war von einem Malware-Angriff betroffen, der Informationen auf
einigen Systemen verschlüsselte und den Kundenzugriff auf unsere Dienste stört.



2. Wie reagiert Pitney Bowes?

Als wir den Cyberangriff entdeckten, stellten wir sofort unser Enterprise Outage
Response Team zusammen, um die Situation anzugehen. Wir arbeiten weiterhin mit
externen Sicherheitsexperten zusammen, um die Probleme zu lösen.
 

3. Waren Kundendaten von diesem Malware-Angriff betroffen?

In Absprache mit unseren Sicherheitsberatern sehen wir keine weiteren
Kundenrisiken. Wir haben keine Anzeichen dafür gefunden, dass Kundenkonten oder
-daten betroffen sind.



4. Wann kann Pitney Bowes seine Systeme wiederherstellen und den normalen
Betrieb wieder aufnehmen?

Unser technisches Team arbeitet an der Wiederherstellung der betroffenen Systeme
und arbeitet eng mit externen Beratern zusammen, um dieses Problem zu lösen. Wir
prüfen alle Möglichkeiten, um diesen Prozess zu beschleunigen und auf eine
Lösung hinzuarbeiten und bedanken uns für die Geduld unserer Kunden.


5. Welche Maßnahmen werden ergriffen, um ein erneute Störung zu verhindern?

Pitney Bowes bewertet ständig solche Bedrohungen und ist bestrebt, alle
wichtigen Systeme und Daten zu schützen.
 

6. Wo kann ich Neuigkeiten und weitere Informationen abrufen?

Besuchen Sie diese Seite für alle zukünftigen Neuigkeiten.




 


SYSTEM UPDATE HISTORY


 

19. Oktober 2019, 10.00 Uhr

 

Unsere technischen und operativen Teams machen große Fortschritte bei der
Wiederherstellung der betroffenen Systeme. Nachdem in Nordamerika die
Portoladung wieder genutzt werden kann, werden wir die hieraus gewonnen
Erkenntnisse nun auch unmittelbar für die Wiederherstellung der europäischen
Systeme nutzen.

Gleichzeitig bedanken wir uns bei allen unseren Kunden ganz herzlich dafür, dass
Sie auch in dieser schwierigen Phase Verständnis für unsere Situation
aufbringen.

 

18. Oktober 2019 um 10:00 Uhr

 

Der Malware-Angriff und der RYUK-Virus wirken sich weltweit auf das Geschäft von
Pitney Bowes aus.

Unsere globalen Teams haben weiterhin rund um die Uhr gearbeitet, um die
Probleme, besonders in Hinblick auf die Portoladung, zu lösen.

Wir machen hierzu sehr gute Fortschritte in den USA und werden diese so schnell
wie möglich für Europa replizieren.

Die Wiederherstellung unserer Systeme und aller unserer Dienste (insbesondere
der Portoladung) haben für uns oberste Priorität.

 

17. Oktober 2019 um 10:00 Uhr

 

Wir entschuldigen uns für den Ausfall Ihrer Systeme.

Unser technischen und operativen Teams machen weiter Fortschritte bei der
Wiederherstellung der Systeme, die vom Malware-Angriff betroffen sind. Sobald
wir wissen, wann die Portoladung wieder vollständig funktioniert, senden wir
Ihnen ein Update. Wenn Sie noch Guthaben auf Ihrer Frankiermaschine haben,
können Sie wie bisher frankieren.

Vielen Dank.

 

16. Oktober 2019 um 11:00 Uhr

 

Die Wiederherstellung der Frankierfähigkeit Ihrer Frankiermaschine hat für uns
höchste Priorität. Wir haben Fortschritte bei der Lösung zum Aufladen von
Frankierguthaben erzielt. Sobald wir wissen, wann die Portoladung wieder
vollständig funktioniert, senden wir Ihnen ein Update. Wenn Sie noch Guthaben
auf Ihrer Frankiermaschine haben, können Sie wie bisher frankieren.

Vielen Dank für Ihre Geduld.

 

Oktober 15, 2019 um 12:00 Uhr

 

Pitney Bowes war von einem Malware-Angriff betroffen, der Informationen auf
einigen Systemen verschlüsselte und den Kundenzugriff auf unsere Dienste störte.
Zum jetzigen Zeitpunkt liegen dem Unternehmen keine Anhaltspunkte dafür vor,
dass auf Kunden- oder Mitarbeiterdaten zugegriffen wurde.

Unser technisches Team arbeitet eng mit externen Beratern an der
Wiederherstellung der betroffenen Systeme zusammen, um dieses Problem zu lösen.
Wir prüfen alle Möglichkeiten, um diesen Prozess zu beschleunigen und auf eine
Lösung hinzuarbeiten und bedanken uns für die Geduld unserer Kunden.



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