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GET https://trupanion.com/search

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  <input class="search-box__button" type="submit" value="Go >">
  <button type="button" class="search-box__close" aria-label="Close"></button>
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GET https://tr.snapchat.com/cm/i

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Hey Florida! We're doing things a little differently for you, so visit our
Sunshine State pages.

I'm from Florida I'm not from Florida

Underwritten by American Pet Insurance Company

WE'RE AVAILABLE 24/7: 855.210.8749

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 * Veterinarians
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My Account
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 * Why Trupanion
   * Trupanion Overview
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   * No Payout Limits
   * 90% Coverage
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TRUPANION PRIVACY POLICY

Effective January 1, 2017
Applicable to all U.S. states (excluding California), Washington D.C., Puerto
Rico and Canada

IMPORTANT PRIVACY NOTICE REGARDING YOUR NONPUBLIC PERSONAL INFORMATION:


WHY DO WE HAVE THIS NOTICE?

At Trupanion, we know the importance of respecting your privacy and maintaining
your trust. It is important to us that you understand the measures we have in
place to protect your personal information. And, of course, we need to comply
with any laws that require us to share with you how we manage this information.
Please read this Notice carefully to understand what we do.


WHAT PERSONAL INFORMATION DO WE COLLECT?

The types of personal information we collect may include:

 * Your name, address, email address, and phone number
 * Information regarding your dealings with us, including policy information,
   claims history, premiums and payment information.


HOW DO WE COLLECT THIS PERSONAL INFORMATION?

We collect your personal information, for example, when you:

 * Apply for insurance, pay premiums, or make changes to your policy
 * File a claim
 * Provide employment information
 * Fill out customer surveys

We also collect personal information from others, such as affiliates, or joint
marketing partners or lead providers.


HOW MIGHT WE USE OR DISCLOSE YOUR PERSONAL INFORMATION?

We do not sell your personal information to anyone, for any reason. But all
financial companies need to share customers’ personal information to run their
everyday business. In the chart below we list the reasons we might share your
personal information, whether we choose to share, and whether you can limit this
sharing.

Reasons we can share your personal information Do we share? Can you limit this
sharing? For our everyday business purpose — for example, to process your
transactions and otherwise provide the necessary administration of your policy.
Yes No For marketing purposes — to offer our products or services to you Yes No
For joint marketing with other financial companies — to jointly offer products
or services to you Yes No For your veterinary service providers — information to
the providers about insurance products purchased and claims filed Yes No To
prevent fraud, comply with a valid court order, or governmental or regulatory
request, or as otherwise required by law Yes No For our affiliates everyday
business purpose — information about your creditworthiness No We don't share For
non-affiliates to market their products or services to you No We don't share



HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We use a number of security measures to protect your personal information from
unauthorized access and use. These measures include computer safeguards and
secured files and buildings.


WHY CAN’T I LIMIT ALL SHARING

Federal law gives you the right to limit only (i) sharing for affiliates’
everyday business purposes – information about your creditworthiness; (ii)
affiliates from using your information to market to you; and (iii) sharing for
nonaffiliates to market to you. State laws may give you additional rights to
limit sharing.


CAN I SEE MY PERSONAL INFORMATION?

Yes. You have the right to see and, if necessary, correct personal information.
If you wish to review your recorded personal information, please email us
at customercare@trupanion.com. Please include your name, address, telephone
number, and policy number, and let us know what kind of information you want to
see. If you see any mistakes, please let us know and we will review it. If we
agree, we will correct our files. If we disagree, you may file a short statement
of dispute with us. Your statement will be included with any data we disclose in
the future.


QUESTIONS?

Please feel free to call us at (855) 587-7715, or customercare@trupanion.com if
you have any questions about this Notice.


FOR CALIFORNIA RESIDENTS:

Effective January 1, 2017
Applicable to the state of California
IMPORTANT PRIVACY NOTICE REGARDING YOUR NONPUBLIC PERSONAL INFORMATION:

California law requires an alternate form for your privacy choices, which we are
including with this notice. You may exercise these choices using the mailed form
or by the other options described in this notice.

California privacy notice

California privacy opt out


FOR CANADIAN RESIDENTS:

The information referred to above is stored and processed in the United States
at Trupanion’s administrative offices.


INFORMATION FOR WEBSITE USERS

We also want to make you aware of how we use online data collecting devices
known as "cookies". Many commercial Internet websites use "cookies", which are
files we place in your computer's browser to store your preferences relating to
our website. If you disable "cookies" on your browser, the website will not
remember your preferences. Our "cookies" are used only when you are visiting our
website. While a code in the "cookie" file enables the website to label you as a
particular user, "cookies" by themselves do not tell us your email address or
other personally identifiable information. Only you can provide that information
on our website — if you expressly choose to do so or if the preferences in your
browser choose to do so automatically.

"Cookies" help us understand your website usage. For example, if you have
enabled this option, we may use "cookies" to personalize your experience on our
website (e.g., to remember your customer ID on a login page). We may also use
"cookies" to offer you other products and services that may suit your needs.
During the period you are logged into our website, we log Internet Protocol (IP)
addresses (a number assigned to your computer when you use the Internet),
browser and platform types, domain name, access times, referral data (the last
website address or Uniform Resource Locator (URL) you visited before logging
into our website and the first website address or URL you visit after leaving
our website), and your activity while using our website. While you may choose to
disable cookies via your browser settings, doing so may not allow us to enhance
your web user experience. Non-personally identifiable information may be
collected, which may be used in website analytics services such as Google
Analytics or DoubleClick campaign manager integration. Visitors can opt-out of
Google Analytics for display advertising and customize Google display network
ads by visiting Google Ads settings.

We use the SSL protocol, secure servers, and security protocol to safeguard the
information you submit over the internet. Email messages are not secure and may
be vulnerable to viewing, alteration, and copying. This website contains links
to other websites. We provide links to other websites as a convenience to
persons who visit our website. If you choose to use the services provided by
those websites, you may be asked by those websites to provide certain personally
identifiable information. Please be aware we are not responsible for the privacy
practices of those websites, even if our name or logo appear on those websites.
Please be aware that when you leave our website, we encourage you to read the
privacy policies of each and every website that you visit, as the privacy
policies of those websites may differ from ours. This privacy statement applies
solely to this website.

We also work with third-party internet advertising companies to direct
behaviorally-targeted advertising to a variety of our website visitors. You may
choose to opt out from participating in behavioral targeted advertising by
visiting the Network Advertising Initiative (NAI) opt out
page: http://www.networkadvertising.org/managing/opt_out.asp. By opting out, you
will stop receiving behavioral target ads from your visits to this website, but
this does not mean you will be served any non-behavioral ads, nor does opting
out stop information from being collected.


BETTER BUSINESS BUREAU ACCREDITATION AND VERISIGN SECURE SITE PROGRAM

Better Business Bureau Accreditation

Trupanion understands the importance of your privacy and security, especially
when making purchases online. Trupanion has been a Better Business Bureau
Accredited company since December 2002, and has a BBB Rating of A+ (2014) (the
highest rating BBB offers). 

Verisign Secure Site Program



ABOUT SSL CERTIFICATES

Trupanion’s website also undergoes daily website security tests through Verisign
Secure Site Program, an identity and authentication security service. We want to
make sure that your information is protected and that you are given the
reassurance that you can safely purchase through our website.





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