winvestafricagroup.freshdesk.com Open in urlscan Pro
3.209.153.14  Public Scan

Form analysis
1 forms found in the DOM

/support/search

<form class="hc-search-form print--remove" autocomplete="off" action="/support/search" id="hc-search-form" data-csrf-ignore="true">
  <div class="hc-search-input">
    <label for="support-search-input" class="hide">Enter your search term here...</label>
    <input placeholder="Enter your search term here..." type="text" name="term" class="special ui-autocomplete-input" value="" rel="page-search" data-max-matches="10" id="support-search-input" autocomplete="off">
  </div>
  <div class="hc-search-button">
    <button class="btn btn-primary" aria-label="Search" type="submit" autocomplete="off">
      <i class="mobile-icon-search hide-tablet"></i>
      <span class="hide-in-mobile"> Search </span>
    </button>
  </div>
</form>

Text Content

WINVEST AFRICA GROUP (PTY) LTD

Welcome
Login  Sign up
Home Solutions


HOW CAN WE HELP YOU TODAY?

Enter your search term here...
Search
New support ticket
Check ticket status
0129435833



KNOWLEDGE BASE


WINVEST TMS

TMS Guides 5
 * How to Guide/ Includes Q&A – Clients
 * Setting up a TMS Account
 * Telephone Management System (TMS) User Guide
 * What is the Winvest Telephone Management System (TMS)?
 * Winvest Platform - Features and Benefits

TMS Users 16
 * How to Distribute an Extension to more than one Manager?
 * How to Add a Manager TMS Account to an Existing Extension.
 * How to Add a Manager to the TMS.
 * How to Assign a Role to Individual Extensions.
 * How to Assign a Role to Multiple Extensions.

View all 16
FAQ 15
 * Can one extension be distributed to 2 managers?
 * Am I able to make calls during prep time?
 * Can a manager delete another Manager?
 * Can I always add a new contact to the campaign while in a call?
 * How do I change my default Caller ID?

View all 15
Campaign Manager 9
 * Where to Customize a Script?
 * How to Add Agents to the Campaign.
 * How to Assign a List to a Campaign.
 * How to Create a Campaign.
 * How to Create a Script to the Campaign.

View all 9
Extension Manager 35
 * How to Disable the Transfer for Agents
 * How to Enable an Extension as an Agent.
 * Call Detail Recordings: Do CDR’s Include Recordings from Previous TMS
   Versions?
 * Can an Extension Number be Chosen?
 * Can Callbacks be Created for Groups?

View all 35
Analytics 10
 * How to Add SFTP Details for Automated Reports.
 * How to Set Up Automated Reporting.
 * How to use the Queue Analytics to trace Inbound/Outbound calls.
 * How to View All Agent Analytics.
 * How to View Campaign Analytics.

View all 10
API & Integration 5
 * API Manager: How to Set Up an API Key.
 * Can a webhook be activated during a call?
 * How to Create a Webhook.
 * Integration Center: How to Create an Integration Group.
 * TMS Feature - API & Integration

Billing and Accounts 12
 * How to Activate Postpaid Calling Credit Limits.
 * How to Pay for a New Extension Created for Pre-Paid Users.
 * How to View Account Details and Monthly Service Fees.
 * Orders: Where to Find Incomplete Orders?
 * Postpaid Billing Cycle (Debit Order).

View all 12
Call History 5
 * How to View an Incoming Call Analysis Report.
 * How to view an Incoming Call History Report.
 * How to View an Outbound Call History Report.
 * How to View an Outbound Cost Analysis Report.
 * TMS Feature - Call History

Contact Manager 2
 * Contacts: How to Set Up the Remote Directory Feature.
 * TMS Feature - Contact Manager

Dialing Restrictions 9
 * How do I Block All Cell Phone Numbers from being Called?
 * How to Create a Block List.
 * How to Create an Allow List.
 * How to Edit/Delete a Block List.
 * How to Edit/Delete an Allow List.

View all 9
DID Manager 5
 * Can the contact in the TMS DID Manager integrate with other platforms?
 * Randomised Pools: How to Add a Randomise Pool.
 * Telephone Numbers: How to Request a New Number.
 * TMS Feature - DID Manager
 * Where to set Randomised Pools.

Downloads and Tools 22
 * Browser Plugins: How to add Click to Dial.
 * Development Tools: See How to install the API Adapter
 * Enabling the TMS Bluetooth Headset on a Mobile Phone.
 * How to do a Transfer on the Euphoria Advanced Softphone: (Previously Agent
   Manager)
 * How to get the Euphoria Advanced Softphone to Ring with One Device while
   using Another Device for the Conversation.

View all 22
Extension Level Menu Items 13
 * Accessing the Agent Workspace
 * Agent in Agent Workspace Video
 * Browser Phone(Applications) : Setup of the Browser Phone.
 * Can a webhook be activated during a call?
 * How to Adjust the Volume and Mute options in the Agent Workspace.

View all 13
Help and Support 5
 * Call Diagnostics: How to troubleshoot a contact number.
 * Help and Support: How to Create a Ticket when you have a Query.
 * How to check the status of an existing Query?
 * How to Log a Query with Winvest Directly.
 * Where to Find All Training Materials?

Login and Dashboard 6
 * How to Login to the TMS V2.
 * How to Login to the TMS V3.
 * How to Reset a TMS password.
 * How to RICA your Account.
 * How to Verify an Account.

View all 6
PBX Manager 29
 * Are caller ID’s configurable?
 * Can I change Feature codes?
 * How do I change my default caller ID?
 * How to Add a Custom Holiday Message to a Business PBX.
 * How To Add A Hunt List.

View all 29
Realtime Monitor 2
 * How to View Realtime Calls, Extensions, Queues, Campaigns, Dialer Status,
   Conferences, Agents.
 * TMS Feature - Realtime Monitor

Scoring 1
 * Euphoria Feature Video - How to use Scoring in TMS


CUSTOMER SUPPORT

Change Management 1
 * What is change management?

Remote Working eBook 2
 * eBook Final
 * Remote Working Guide

Using The Support Portal 7
 * Checking the status of your tickets
 * Creating a support account
 * How to reply to a ticket
 * How to submit a ticket using email
 * Is it better to call us for help or send an email?

View all 7
What Is Included In Free Support 3
 * Remote Support
 * Winvest Africa Group After hours Emergency Support
 * Winvest Africa Group Orientation on the TMS


HARDWARE & SOFTWARE

Desk Phones 11
 * How to enable RTP encryption on Yealink.
 * How to Make network Change on the SNOM Phone.
 * How to Set up a new cordless phone
 * Setting up a SNOM Phone
 * Setting up a Yealink Phone

View all 11
GNP Porting 13
 * Am I able to Port a number that is currently still in contract with my
   current Service Provider?
 * How do I port my PRI (Primary Rate Interface) to Winvest Africa?
 * How do I port my Telkom BRI (Basic Rate Interface) numbers to Winvest Africa?
 * How do I Port numbers on multiple accounts with different directors as the
   account holders?
 * How long does it take to port?

View all 13
Network Configuration 15
 * 1MB Line works better than, e.g. 2MB Line
 * Basic Winvest Network Config - LTE & DSL
 * Basic Winvest Network Config - LTE, DSL & Bridge
 * Basic Winvest Network Config – LTE
 * Can I send faxes to traditional fax machines?

View all 15
Number Moves 5
 * How long does it take to move my number?
 * What are the different Types of Number Moves
 * What is a Number Move?
 * What is the process to move my number from my current service provider to
   Winvest?
 * What is the process to move my number from one Winvest PBX to another?

Softphone Options 1
 * How to install Euphoria Mobile App.

Telkom Forwarding/Diverting/Pointing 4
 * Can I use a Telkom 0800 toll-free number with Winvest Africa?
 * Can I use a Telkom Smart Access 0860 or 0861 number with Winvest Africa?
 * How to Activate 'Forward Call' on your Telkom Landline through Winvest Africa
 * I use an 086 number, and I am not receiving any inbound calls.


INTEGRATIONS

Freshdesk 2
 * Euphoria Softphone in Freshdesk and Extension Features.
 * Winvest Integrations - How to use the Euphoria Softphone in Freshdesk

Teams 1
 * Winvest Integrations - Euphoria Softphone in Microsoft Teams

Zendesk 2
 * Winvest Integrations - How to use the Euphoria SoftPhone in Zendesk
 * Winvest Integrations - Zendesk Agent with Dialer Extension

Zoho 2
 * Winvest Integrations - How to use the Euphoria Softphone in the Zoho CRM
 * Zoho User Guide

Home Solutions Cookie policy
<p>We use cookies to try and give you a better experience in Freshdesk. </p>
<p>You can learn more about what kind of cookies we use, why, and how from our
<a href="https://www.freshworks.com/privacy/" target="_blank"
rel="nofollow">Privacy Policy</a>. If you hate cookies, or are just on a diet,
you can disable them altogether too. Just note that the Freshdesk service is
pretty big on some cookies (we love the choco-chip ones), and some portions of
Freshdesk may not work properly if you disable cookies.</p> <p>We’ll also assume
you agree to the way we use cookies and are ok with it as described in our <a
href="https://www.freshworks.com/privacy/" target="_blank"
rel="nofollow">Privacy Policy</a>, unless you choose to disable them altogether
through your browser.</p>
Help Desk Software by Freshdesk