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 * Papyrus Business Designer in Action
   
   Recognized with Technology Of The Year Award
   
   
   
   
   
 * Content Services for the digital Enterprise
   
   
   View Report
   Self-service for customers and employees
   Enterprise content services for work
   Data protection and content archiving for legal compliance
 * Building Better Digital Business Solutions
   
   
   
   New Innovative Development Approaches Drive Agility With Meeting Business
   Needs
   Bring Automation Closer To The Business
   Low-Code Development Drives Business Process Automation
 * Enabling Business Value Streams
   
   
   
   
   
   Technology Innovation Report
   
   Video: Enterprise-Wide Collaboration
   
   Digital Business Transformation
   
 * RECOGNIZED AS CUSTOMERS' CHOICE
   April 2020 Gartner Peer Insights
   "Voice of the Customer"
   Customer Communications Management
   
   


 * EXPERIENCE A MIND-SHIFT
   
   When Building Any Business Application
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   Technology Innovation Report
   
   
 * Award Winner for Excellence in Case Management and BPM
   Papyrus ACM
   based
   collaboration
   platform
   for Campaign
   Management
   Case Study
   Video ACM Video BPM
   
   
   
   
   
   
   
   
   
 * Automation of Multi-Channel Inbound Mail
   Machine Learning
   Artificial Intelligence
   Pattern Recognition
   Robotics
   
   
   
   









DIGITAL COMMUNICATION AND PROCESS PLATFORM


STANDARD SOFTWARE WITH FRAMEWORK SOLUTIONS



CUSTOMER COMMUNICATIONS MANAGEMENT CCM

The Papyrus CCM Platform is used by the worlds largest corporations to introduce
efficiency and facilitate digital transformation, with successful field tests in
different scenarios over time. The solution allows for the design of any
outgoing business communication and can produce documents of any complexity on a
single platform.

Review: Business Document Formatting



Explore: The Voice of our Customers – Gartner Peer Insight

Tutorial: Document Design

Tutorial: Form and Wizard Design

Tutorial: Interactive Document Writing

A single solution for all business correspondence, enterprise CCM demands




Interact in harmony across all customer channels


OMNI-CHANNEL APPLICATIONS

Papyrus Omni-Channel operations are conversations across channels, devices,
enterprise and time with a seamless, connected experience processing incoming
and outgoing communications. All interactions with a customer across multiple
touchpoints are connected to an adaptive case that tracks the end-to-end
conversation, enabling customers to begin an interaction on one channel and
finish it on another.

Explore: Making the Omni-Channel Experience a Reality

Solution: Customer Contact & Service Center

Watch: Omni-Channel Solutions

Watch: Online Channel Applications




Overcome fragmented IT environments with end-to-end automation


OUTPUT MANAGEMENT / AUTOMATED DOCUMENT FACTORY

Papyrus Software provides companies with multi-channel delivery of all types of
business documents across digital and traditional channels with an integrated
feedback loop. Templates are transformed to the target channel only at
distribution, guaranteeing pure channel independence. A cockpit provides users
with end-to-end job management and visibility of all operations.

Case Study: Modernizing CX and Operations with Multi-Channel Delivery

Case Study: Replacing MS Word with Document Management System

Design: Papyrus Operations Designer




Facilitate full-scale Digital Transformation for all incoming communications


INTELLIGENT INBOUND MAIL CAPTURE

Cut processing time from days to hours by capturing data using a self-learning,
user-trained system across channels via one single definition. The solution
handles all types of structured and unstructured communications (including
handwriting) and routes extracted data directly to enterprise applications. The
self-learning classification process increases efficiency and limits human
interaction with QA or exception handling.

Watch: Inbound Mail Capture Demo

Review: Robotic Process Automation



Case Study: Tryg Claims Handling Gartner Barcelona

Watch: Forrester – Let's talk! Machine Learning

Train: Papyrus Business Designer - Capture




Utilize dynamic business processes to collaborate customer interactions


ADAPTIVE CASE MANAGEMENT

Business Value Streams are powered by ACM to provide not only content, but also
actions, timely intelligence (AI) and interactions based on a single view of the
customer activities. One environment unified flexible orchestration and workflow
management for both structured and adaptive processes with content and data.

Watch: From Request to Closure

Watch: Business Designer for Adaptive Case Management

Explore: Building Business Value Streams

Case Study: Transforming Case Management from Physical to Digital

Watch: Papyrus ACM – Building Business Solutions






An innovative new approach for businesses to build applications


PAPYRUS CONVERSE

Experience a mind-shift! Papyrus Converse gives business professionals the power
to design their Business Value Streams and materialize ideas accurately and
quickly. With easy access to expert technology through a radically simplified
interface, users can create and execute processes without design, creating their
own conversational business applications and delivering outcomes at speed and
scale without coding. This technology you cannot afford to ignore.

Watch: Forrester – Let’s Talk! Creating Digital Business Applications

Watch: Explore Innovation and Experience a Mind-Shift

Watch: Product Launch – Papyrus Converse




Mobilize business processes and connect critical workflows with little effort


ENTERPRISE MOBILE PLATFORM

Papyrus Mobile Business Solutions running natively on all leading devices
ensures continuity of operations. It can be deployed in days in your private
cloud or on-premises providing full GDPR compliance!

Every mobile application is centrally maintained and also accessible by browser
and desktop. Enterprise users can communicate, take actions, track events, send
requests and receive notifications with direct back-office connectivity. Smooth
interactions with your CRM, ERP, HR and database systems are available anytime
and anywhere, even when out of the office.

Watch: Papyrus Mobile Business Solutions

Explore: Ticketing & Incident Management Solution




Manage content in a single archive with distributed storage and central depot


ENTERPRISE CONTENT SERVICES PLATFORM ECM

Papyrus collects all content and delivers the complete case information to
business users at their fingertips. They can collaborate and efficiently create,
retrieve, review, revise and securely share business content supported by one
single version of truth. The complete lifecycle of every object is stored in a
distributed depot architecture – highly secured with retention policy, GDPR
compliancy and Blockchain-secured originality.

Research: IDC | Content accessible any time anywhere

Solution: Papyrus ECM Solution

Show Case: Self-Service for customers and employees

Case Study: Enterprise Content Services

Case Study: Next generation Archive


PAPYRUS SOFTWARE RECEIVED BEST MARKS IN GARTNER PEER INSIGHTS FOR CUSTOMER
COMMUNICATIONS MANAGEMENT

Papyrus Software customers from some of the world’s leading companies gave an
average rating of 4.5 out of 5 stars in the Customer Communications Management
market, as part of the Gartner Peer Insights program.

Learn More

★★
★★★

Of the 76 reviewers, 43 gave Papyrus Software 5 stars

91%

Reviews Papyrus Software received of 4 stars or higher


CUSTOMER CASE STUDIES

Our customers are proud of the exciting apps they create with Papyrus - as are
we.

Automating Claims Processing to Support Rapid Business Growth

Winning the race against time: Renowned tax advisory firm accelerates
time-to-market On top of the Papyrus Platform

Modern Project Management: All Information at the Project Stakeholders'
Fingertips

Cashless into the Future: Leading provider of electronic, cashless payment
systems relies on high automation with Papyrus Software

Transforming Customer Services with a modern, scalable image and workflow system

Handling both Client and Regulatory Correspondence with a Single Solution

Global Business News Provider Bets on Papyrus Digital Communication Platform

New generic platform allows for many use cases with large-scale reusability

Papyrus replaces MS Word with Document Management System

Machine Assisted Intelligent E-mail/Document Capture brings Efficiency and
Productivity

Transforming Case Management from Physical to Digital

Simplify Document Management by Merging to Single Platform

Smartly Integrating Inbound Customer Communications

Better, Faster Invoice Processing using Papyrus Capture



 


EVENTS

DOCUMATION

Paris, France | 2024-03-19 | More Info

PAPYRUS SOFTWARE OPEN HOUSE 2024

Vienna, Austria | 2024-04-28 | More Info

GARTNER APPLICATION INNOVATION & BUSINESS SOLUTIONS SUMMIT NA

Las Vegas, Nevada | 2024-05-14 | More Info

DOCUMENT STRATEGY FORUM

Boston, Massachusetts | 2024-05-20 | More Info

GARTNER APPLICATION INNOVATION & BUSINESS SOLUTIONS SUMMIT EMEA

London, United Kingdom | 2024-09-09 | More Info

GARTNER ITXPO NA

Orlando, Florida | 2024-10-21 | More Info

GARTNER ITXPO EMEA

Barcelona, Spain | 2024-11-04 | More Info

More events


MESSAGES FROM THE CEO


INTELLIGENT DOCUMENT PROCESSING SUCCESS

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Excellent news! The global study Intelligent Document Processing Software (IDP)
2023-2024 Market Scape by International Data Corporation (IDC) named Papyrus
Software a Major Player. This result was endorsed by Papyrus customers and
validated by the high software rating for the overall capabilities the Papyrus
Intelligent Document Processing brings to the table.

Read the entire message online:


ENG | GER | ITA | FRE | SPA


ANNOUNCEMENT - COMMERZBANK AND COMDIRECT SELECTED PAPYRUS

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Papyrus Software announced on Nov 29, 2023 that the Commerzbank and comdirect
brands have selected Papyrus as their next generation Customer Communication and
Document Management platform. As one of the largest banks in Germany, with €510
billion in assets and 42,000 employees worldwide, the Commerzbank and comdirect
brands have ...

Read the entire message online:


ENG | GER | ITA | FRE | SPA


DOCUFLOW 2023 AWARD WINNER

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It gives me great pleasure to share with you that Papyrus DocuFlow has been
awarded the ‘Application of the Year 2023 Award’ by Xplor International. This
honorable mention from the Xplor award committee is founded on DocuFlow’s
innovative approach of empowering organizations to swiftly transition their
paper and PDF forms to web forms.

Read the entire message online:


ENG | GER | ITA | FRE | SPA

More messages from the CEO

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