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 1. Malwarebytes Support
 2. Malwarebytes for Windows
 3. Malwarebytes Support Tool


UNINSTALL AND REINSTALL MALWAREBYTES USING THE MALWAREBYTES SUPPORT TOOL

The Malwarebytes Support Tool troubleshoots, repairs, and resolves issues with
Malwarebytes for Windows. If you're experiencing a technical issue with
Malwarebytes for Windows, you can use the Malwarebytes Support Tool to uninstall
and reinstall Malwarebytes.

The steps in this article detail the advanced Clean option. This option deletes
all Malwarebytes for Windows files and all previous setting configurations. You
then have the option to reinstall Malwarebytes for Windows with the default
settings.

 1.  Download the Malwarebytes Support Tool.
 2.  In the Downloads folder, open the mb-support-x.x.x.xxx.exe file.
 3.  In the User Account Control pop-up window, click Yes to continue the
     installation.
     * Microsoft .NET 4.0 Framework is required to run the Support Tool on your
       computer. If you do not have a .NET 4.0 Framework, you will receive the
       following error while running the tool:
       
       * In the .NET 4.0 Framework not found pop-up window, click OK to open
         Microsoft's download page and download the latest .NET Framework
         components.
 4.  In the Malwarebytes Software License Agreement pop-up window, check the box
     (  ) next to Accept License Agreement after consenting to the agreement
     terms.
 5.  Click Next to complete the installation. The Malwarebytes Support Tool
     automatically opens.
 6.  In the left navigation pane of the Malwarebytes Support Tool, click
     Advanced.
 7.  In the Advanced Options, click Clean.
 8.  In the Malwarebytes Cleanup pop-up window, click Yes. A pop-up window
     indicating the loading of the cleanup appears. Before the next step, make
     sure all your work is saved in the background.
 9.  In the Malwarebytes Cleanup pop-up window, click OK to restart your
     computer.
 10. Once your computer restarts, in the pop-up window, click Yes. A pop-up
     window appears indicating a Post reboot cleanup.
 11. In the Reinstall Malwarebytes for Windows pop-up window, click Yes if you
     want to reinstall the Malwarebytes app.
     
 12. If you choose to reinstall Malwarebytes, click one of the following choices
     when asked Where are you installing Malwarebytes?
     * Personal Computer
     * Work Computer
 13. Click Install. A window with a loading bar of the installation appears.
     After the installation, the Malwarebytes app opens.

You have successfully uninstalled and reinstalled Malwarebytes for Windows. You
can safely close the Malwarebytes Support Tool.

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RELATED ARTICLES

 * Uninstall Malwarebytes for Windows
 * Installation troubleshooting for Malwarebytes on Windows devices
 * Download and install Malwarebytes for Windows
 * Uninstall Malwarebytes for Mac
 * Upload logs to your ticket using the Malwarebytes Support Tool

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