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FREQUENTLY ASKED QUESTIONS

apexanalytix has added this web page to address our clients’ suppliers'
questions regarding the nature of our services, processes, communication and
corporate information.

What is the letter about? I don’t quite know what I need to send.

apexanalytix is conducting an accounts payable audit on behalf of the company
listed on your letter. We are requesting a current accounts receivable aging,
showing all open activity including invoices, payments, payment shortages,
payment overages, credits, rebates and erroneous payments.

What do I do if I am a contractor or service provider?

apexanalytix is requesting information from all entities and departments that
receive payments from our client. If you are unable to provide invoices or an
accounts receivable aging report, please provide a detailed list of services
rendered, charges and payments received from our client.

We were purchased by another company and the letter is requesting information
from the old company. Do you want an aging report from the current company or
the old company?

If you have outstanding activity from the old company available, and are
currently doing business with our client, please provide that information with
an aging report from the new company.

We have gone out of business and have had no activity or communications with the
company you are requesting information on in quite some time. How should we
proceed?

Please provide us with the last date that you had any activity with our client.

We no longer do business with this company. How should we proceed?

Please provide us with the last date that you had any activity with our client.

We have outstanding invoices with this company. Can you tell me when I will be
receiving payment on these invoices?

We provide an auditing service for our client and do not process payments or
have information on when payments will be made. You can reach out to your
regular corporate contact, or call the number provided on the statement request
letter and an audit team member will help you contact the correct party.

Do you have a contact person in the AP department for the client that I can
speak with in regards to payment or questions?

Yes, please include this request with the response to the letter and an
apexanalytix audit team member will assist by providing the contact information
to AP.

Can you provide me with an account number? I am unable to process your request
without this information.

Please contact your apexanalytix team representative, and they may be able to
provide an account number, last invoice number, or last payment details to help
locate account.

Can you give me a list of subsidiaries for the company? I cannot find this
company name in our system.

Yes, if the subsidiaries are not on the request letter received, please contact
your apexanalytix audit team representative and they can provide this
information.

I have sent the information you requested. Why am I still being contacted?

Occasionally, our client’s records may contain multiple listings for a single
supplier, which cause multiple statement requests to be sent by mistake. We make
every effort to prevent this from happening, but if this occurs, please alert
your apexanalytix audit team representative and we will update these records.

Why can’t you get this information from your client?

Occasionally, some records are incomplete and in order to ensure accuracy, we
request this information and documents directly from our client’s source.

We have previously sent the statement requested in a password protected format.
I received an email requesting us to resend the information. What should I do?

We are committed to protecting our client’s data and have set a high security
threshold for email attachments. Because of this high security threshold, one or
more of the email attachments you have sent are unable to be read and/or
delivered. Some of the file types that are blocked by our email security system
include:

 * Zip files
 * Compressed files
 * Password protected files

Please resend the attachments in a different format, removing any compression or
passwords. Contact your apexanalytix audit team representative listed on the
letter you received if you have additional questions.

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