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SEPTEMBER 2023 EDITION

October 3, 2023

In Focus: Redefining Customer Loyalty Through End-to-End Digitalization
Strategies


AUGUST 2023 EDITION

August 1, 2023

In Focus: Harnessing Advanced Analytics & Visualizations for Smarter Decision
Making in The Digital Age


JUNE 2023 EDITION

June 30, 2023

In Focus: Evaluating and Measuring ROI from Your Digital Transformation
Initiatives

Read More


MAY 2023 EDITION

May 31, 2023

In Focus: How GBS Organizations can Help CEO with Cost Optimization

Read More
September 2023 Edition

October 3, 2023

August 2023 Edition

August 1, 2023

June 2023 Edition

June 30, 2023

May 2023 Edition

May 31, 2023

April 2023 Edition

May 1, 2023

March 2023 Edition

March 31, 2023

February 2023 Edition

February 28, 2023

January 2023 Edition

January 31, 2023

December 2022 Edition

December 30, 2022

November 2022 Edition
Achieving Excellence in Procurement Processes via Emerging Technologies
November 30, 2022

October 2022 Edition
Achieving Excellence in Procurement Processes via Emerging Technologies
October 31, 2022

September 2022 Edition
Achieving Excellence in Procurement Processes via Emerging Technologies
September 30, 2022

August 2022 Edition
Achieving Excellence in Procurement Processes via Emerging Technologies
September 1, 2022

July 2022 Edition
Achieving Excellence in Procurement Processes via Emerging Technologies
August 1, 2022

June 2022 Edition
Achieving Excellence in Procurement Processes via Emerging Technologies
June 30, 2022

May 2022 Edition
Achieving Excellence in Procurement Processes via Emerging Technologies
May 31, 2022

April 2022 Edition
Achieving Excellence in Procurement Processes via Emerging Technologies
April 29, 2022

March 2022 Edition
Achieving Excellence in Procurement Processes via Emerging Technologies
March 31, 2022

February 2022 Edition
Achieving Excellence in Procurement Processes via Emerging Technologies
February 28, 2022

January 2022 Edition
Achieving Excellence in Procurement Processes via Emerging Technologies
January 31, 2022

December 2021 Edition
Achieving Excellence in Procurement Processes via Emerging Technologies
December 31, 2021

November 2021 Edition
The Business Case for Implementing Process Mining
November 30, 2021

October 2021 Edition
Future Trends in Robotic Process Automation
November 1, 2021

September 2021 Edition
Good Practices in Enterprise Data Archiving
September 30, 2021

August 2021 Edition
Process Mining: The Foundation for Intelligent automation.
August 31, 2021

July 2021 Edition
Leveraging Automation & Process Optimization to Transform Shared Services
July 30, 2021

June 2021 Edition
Good Practices in Establishing an Enterprise Automation Centre of Excellence
June 30, 2021

May 2021 Edition
Process Mining - The Business Imperative
May 31, 2021

April 2021 Edition
Good Practices in Source to Pay
April 30, 2021

March 2021 Edition
Global Business Services Trends 2021
March 31, 2021

February 2021 Edition
Procurement Transformation with Blockchain
February 27, 2021

January 2021 Edition
Impact of COVID on Shared Services and GBS
January 30, 2021

December 2020 Edition
In Focus: Tech Trends 2021
December 31, 2020

November 2020 Edition
Maximizing Return On Investment from Automation
November 30, 2020

October 2020 Edition
Achieving Procurement Excellence with Digital
October 31, 2020

September 2020 Edition
Good Practices on Scaling RPA
September 30, 2020

August 2020 Edition
Building resilient supply chain with digital
August 31, 2020

July 2020 Edition
Creating Competitive Advantage with Digital
July 31, 2020

June 2020 Edition
Digital Transformation Amidst Coronavirus Crises
June 30, 2020

May 2020 Edition
Good practices in Supply Chain Automation
May 30, 2020

April 2020 Edition
Taking Sourcing To The Next Level
April 30, 2020

March 2020 Edition
Innovation in Source to Pay Automation
March 31, 2020

February 2020 Edition
In Focus: Good Practices in RPA Implementation
February 29, 2020

January 2020 Edition
In Focus: Innovations in Supplier Collaboration
January 31, 2020

December 2019 Edition
In Focus: Blockchain and Its Impact on Procurement
December 31, 2019

November 2019 Edition
In Focus: Deliver superior accounts receivable process with Digital
November 29, 2019

October 2019 Edition
In Focus: Maximize Returns from Robotic Process Automation
October 31, 2019

September 2019 Edition
In Focus: The Future of Robotic Process Automation
September 30, 2019

August 2019 Edition
In Focus: Finance function transformation with technology
August 31, 2019

July 2019 Edition
In Focus: Value Creation in Global Business Services
July 31, 2019

June 2019 Edition
In Focus : Sentiment Analysis
June 28, 2019

May 2019 Edition
In Focus: Transformation Trend in Shared Services
May 31, 2019

April 2019 Edition
In Focus : Technology convergence driving process transformation
April 30, 2019

March 2019 Edition
In Focus : Digital Culture
March 30, 2019

February 2019 Edition
In Focus : Leveraging Unstructured Content: Driving Business Innovation & Growth
February 28, 2019

January 2019 Edition
In Focus : Intelligent Automation
January 31, 2019

December 2018 Edition
In Focus : Enterprise digital trends for 2019 and beyond
December 31, 2018

November 2018 Edition
In Focus : Procurement Transformation with Digital
November 29, 2018

October 2018 Edition
In Focus : Five Keys to build Success in RPA
October 31, 2018

September 2018 Edition
In Focus : Intelligent Chatbots
September 29, 2018

August 2018 Edition
In Focus: Customer Engagement Lifecycle
August 31, 2018

July 2018 Edition
In Focus: Artificial Intelligence and Enterprise Productivity
July 31, 2018

June 2018 Edition
In Focus: Transformation Trends in Government with Digital
June 28, 2018

May 2018 Edition
In Focus : Industry 4.0 - The Future of Supply Chain
May 31, 2018

April 2018 Edition
In Focus: Connected Enterprise and Industry 4.0
April 30, 2018

March 2018 Edition
In Focus: Productivity improvements with Digital.
March 31, 2018

February 2018 Edition
In Focus : Agility with Information Management - Future of Enterprises
February 28, 2018

January 2018 Edition
In Focus : GDPR and the new world order in Information Security
January 30, 2018

December 2017 Edition
In Focus : Skills required for the digital world
December 29, 2017

November 2017 Edition
In Focus : Blockchain in the context of the Enterprise
November 30, 2017

October 2017 Edition
In Focus: Global Business Services Performance Improvements
October 31, 2017

September 2017 Edition
In Focus : Operational effectiveness : The changing role of the finance
organization
September 29, 2017

August 2017 Edition
In Focus : AI for Smarter Decisions | Improving Procurement Efficiency and
Vendor Transparency
August 31, 2017

July 2017 Edition
In Focus : Information Management Driving Process Agility
July 31, 2017

June 2017 Edition
In Focus : Digital Transformation - A CFO's perspective
June 30, 2017

May 2017 Edition
In Focus : Security in a Digital World
May 31, 2017

April 2017 Edition
Corporate Governance and Digital
April 29, 2017

March 2017 Edition
In Focus : Future of Financial Services in a digital world
March 31, 2017

February 2017 Edition
In Focus : Process Agility is the new ROI
February 28, 2017

January 2017 Edition
In Focus : Fail Fast to Succeed Faster
January 30, 2017

December 2016 Edition
In Focus: Digital trends for 2017 and beyond
December 30, 2016

November 2016 Edition
In Focus: The Intelligence of Everything
November 29, 2016

October 2016 Edition
In Focus: AI and the Future of Enterprises
October 31, 2016

September 2016 Edition
In Focus: Changing the Shared Service Landscape with Robotic Process Automation
September 29, 2016

August 2016 Edition
In Focus : Driving Process Excellence in Accounts Payable with Digital
August 30, 2016

July 2016 Edition
In Focus : Direct to Consumer Prowess with Digital
July 30, 2016

June 2016 Edition
In Focus : Creating New Digital Revenue Streams - Part II
June 30, 2016

May 2016 Edition
In Focus: Creating new digital revenue streams - Part I
May 30, 2016

April 2016 Edition
In Focus: Bridging the Digital Talent Gap
April 29, 2016

March 2016 Edition
In Focus: Most Influential Decade of Organizational Change - 2010 to 2020
March 29, 2016

February 2016 Edition
In Focus: Bridging the Digital Talent Gap
February 29, 2016

January 2016 Edition
In Focus: So who was Digitally Transforming in 2015 ?
January 29, 2016

December 2015 Edition
In Focus: Digital Transformation in 2015 - The year that was !
December 29, 2015

November 2015 Edition
In Focus : Social Media Customer Service
November 29, 2015

October 2015 Edition
In Focus : Real Time Business With Digital
October 29, 2015

September 2015 Edition
In Focus - Managing Risks in a Digital World
September 29, 2015

August 2015 Edition
In Focus : Unified Customer Experience
August 29, 2015

July 2015 Edition
In Focus : Transformation in Insurance – The Changing face of the customer
July 29, 2015

June 2015 Edition
In Focus : That Killer Customer Experience
June 29, 2015

May 2015 Edition
In Focus : Meet The Digital Officer
May 29, 2015

April 2015 Edition
In Focus : The Next Generation Shared Services Organization
April 29, 2015

March 2015 Edition
In Focus : New Technologies Shaping Healtcare
March 29, 2015

February 2015 Edition
In Focus : The Digital Enterprise Digest
February 28, 2015







GOOD READS


ABB INTERVIEW SNIPPET

February 16, 2022

ABB Interview Snippet

Read More


FIRESIDE CHAT

February 14, 2022

Fireside Chat Our founder director, Srividya Kannan, speaks to Sudhir Banerjee,
Head of Global Business Services, ABB. They discuss the future trends for shared
services, the landscape of talent demand, governance mechanism in multi-function
shared services, and next-generation shared services leaders.

Read More






VIDEOS OF INTEREST

INTERVIEW OF THE MONTH – THE CHANGE AGENT SERIES

April 29, 2016

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MY IDEA OF CUSTOMER EXPERIENCE – MR. UNNI NAIR, CIO FOR MARKETS, ROYAL PHILIPS
ELECTRONICS NV

June 29, 2015


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MY IDEA OF CUSTOMER EXPERIENCE – MR. SUBBA RAO, CEO, CHOLA MS RISK SERVICES

June 29, 2015

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MY IDEA OF CUSTOMER EXPERIENCE – MS. PRATIMA RAM, ADVISOR TO INDIA INFOLINE
FINANCE LTD, FORMER COUNTRY HEAD – AMERICA, STATE BANK OF INDIA

June 29, 2015








INTERVIEWS

 * INTERVIEW WITH – MR. VIJAY SAMUEL
   
   VP Operations, Annalect (Omnicom Media Group)
   August 31, 2023
   

 * INTERVIEW WITH – MR. DHAVAL MANKAD
   
   Vice President IT, Havmor Ice Cream Private Limited
   June 30, 2023
   

 * INTERVIEW WITH – MR. RAJAGOPALAN BALAJI
   
   Head – Shared Services Centre at L&T Limited
   May 31, 2023
   

 * INTERVIEW WITH – MR. SAMEER MADAN
   
   Director, Country Controllership Organization at Agilent Technologies
   May 1, 2023
   

 * INTERVIEW WITH – MRS. GEETHA RAMAMOORTHI
   
   Managing Director, KBR
   May 1, 2023
   






View All Interviews




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