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<form id="ups-header_search" class="header-search" role="search" method="post" action="/us/en/SearchResults.page">
  <div class="input-group dropdown"><label id="search-label" for="ups-mainNav-search" class="sr-only">Track a package or search</label><span class="icon ups-icon-search" aria-hidden="true"></span><input id="ups-mainNav-search" type="search"
      class="search-field" name="q" autocomplete="off" placeholder="Track a package or search" data-toggle="dropdown"><button type="button" class="ups-header_search_close barcode_icon d-block d-lg-none" style=""><span class="icon ups-icon-camera"
        aria-hidden="true"></span><span class="sr-only">Scan Barcode</span></button>
    <div class="dropdown-menu suggestion-menu" aria-labelledby="popular-searches">
      <div class="dropdown-header" id="popular-searches">Popular Topics</div>
      <a aria-label="Popular Term shipping discounts" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/us/en/business-solutions/open-an-account.page" data-utg-internal-search="Y">shipping discounts</a><a aria-label="Popular Term supplies" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/us/en/shipping/order-supplies.page" data-utg-internal-search="Y">supplies</a><a aria-label="Popular Term customer service" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/us/en/support/contact-us.page" data-utg-internal-search="Y">customer service</a><a aria-label="Popular Term change delivery" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/us/en/support/tracking-support/change-delivery-options.page" data-utg-internal-search="Y">change delivery</a><a aria-label="Popular Term claim" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/us/en/support/file-a-claim.page" data-utg-internal-search="Y">claim</a><a aria-label="Popular Term my choice" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/us/en/track/ups-my-choice.page" data-utg-internal-search="Y">my choice</a><a aria-label="Popular Term pick up" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/us/en/business-solutions/pickup-dropoff-options.page" data-utg-internal-search="Y">pick up</a><a aria-label="Popular Term tracking" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/us/en/support/tracking-support.page" data-utg-internal-search="Y">tracking</a><a aria-label="Popular Term jobs" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.jobs-ups.com/" data-utg-internal-search="Y">jobs</a><a aria-label="Popular Term returns" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/us/en/support/shipping-support/print-shipping-labels/how-to-write-address/how-to-return-a-package.page " data-utg-internal-search="Y">returns</a>
    </div>
  </div><button class="ups-cta ups-cta-primary search-submit-btn" type="submit">Search<span class="icon ups-icon-right-arrow" aria-hidden="true"></span></button><button id="ups-header_search-close" class="ups-header_search_close" type="button"><span
      class="icon ups-icon-close" aria-hidden="true"></span><span class="sr-only">Close</span></button>
</form>

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 * Support

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 * Support
 * United States - English
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 * Shipping
   
   
   SHIPPING
   
    * Create a Shipment
    * Calculate Shipping Cost
    * Schedule a Pickup
    * View Shipping History
    * Batch File Shipping
    * Order Supplies
    * Manage Customer Orders
      Marketplace Shipping
    * Discounted Shipping Rates
      Sign up and save up to 83%
   
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    * How to Return a Package
    * How To Ship a Package
    * International Shipping Guide
    * Go to Shipping Support

 * Tracking
   
   
   TRACKING
   
    * Track a Package
    * Change a Delivery
    * Go to Tracking Support
   
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 * Products & Services
   
   
   PRODUCTS & SERVICES
   
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 1. Home
 2. Tracking Support




TRACKING SUPPORT

Get quick answers to common tracking related questions through our intuitive,
self-help guide.


WHAT CAN WE HELP YOU WITH?

FIRST, TELL US IF YOU'RE A RECEIVER OR SHIPPER:

I'm receiving a package.

I shipped a package.


 * Find My Package
 * Get Help
 * View Delivery Options


FIND MY PACKAGE


WHAT DOES MY TRACKING STATUS MEAN?

We put together a list of common tracking statuses to help you track your
package and understand better where it's at in its journey.

Tracking Statuses Explained


MY DRIVER LEFT A UPS DELIVERY NOTICE. NOW WHAT?

Your driver left a delivery notice because we missed you the first time around.
Here’s what to do next.

Learn About Your Delivery Notice


AVOID MISSED DELIVERIES

Receive up-to-date alerts, photo proof of delivery, and reschedule multiple
packages at once with UPS My Choice®.

Sign Up for Free


GET HELP


CONTACT US

We’re here to help. Use our virtual assistant, or find the customer service
route best suited for you.

Contact UPS


FILE A CLAIM

File a claim if your package is damaged, it’s been days since it’s been scanned,
or if it says delivered and you cant find it. We’ll investigate to see how we
can make it right.

File a Claim


STAY SAFE - AVOID FRAUD AND SCAMS

Received a text, call or email that seemed suspicious? Don’t respond to it.

Tips To Avoid Fraud


VIEW DELIVERY OPTIONS


DELIVERY CHANGE OPTIONS

See what options you have to reroute, hold or cancel your delivery so we can
make sure we’re getting it to you when and where you need it.

See the Options


SEE WHEN YOUR PACKAGE WILL ARRIVE

Enter your zip code to see how long it will take for your package to reach any
state in the U.S. before you ship.

View Map


RECEIVE PHOTO PROOF OF DELIVERY

With UPS My Choice you’ll get photo proof of exactly where your packages were
delivered.

Go To UPS My Choice


TRACK YOUR PACKAGE ON-THE-GO



Download the UPS App to get delivery updates on your phone and track your
packages in real time.

Download for iOSOpen the link in a new windowDownload for AndroidOpen the link
in a new window


FAQ

My shipment says “Out for Delivery.” What time will I get my package?

Generally, our drivers can deliver as late as 9 p.m. During the holiday season,
our drivers may deliver even later.

If we are unable to deliver a package that shows a status of "out for delivery,"
we’ll try another delivery on the next business day.

Where do I find the latest information on the location of my package?

Tracking your package on UPS.com will give you the most up-to-date information
about the status of your shipment. Check back periodically for shipment progress
updates.

Track a Package

How late will UPS deliver?

UPS Ground packages are generally delivered anytime Monday through Friday
between 9 a.m. and 9 p.m. (and sometimes later) to residences, and to business
addresses during their normal business hours.

While ground packages can’t be scheduled to arrive at a specific time, UPS
express shipments have guaranteed delivery times that vary by service.

My shipment says it’s been delivered, but I can’t find it. Where is it?

Your driver will try to leave your package out of plain sight to protect it.
Check exterior doors or other places your package could’ve been placed, like the
porch, back patio or garage. Also check with anyone who may have picked up your
package, like a neighbor. If you still can’t find it, contact the seller to
start a claim.

Learn More About Filing a Claim

What do tracking numbers look like?

UPS tracking numbers appear in the following formats:

1Z9999999999999999
999999999999
T9999999999
999999999

UPS will also track the following types of tracking numbers, which contain from
seven to 20 characters:

Delivery Order/Sub-PRO Number: Less-Than-Truckload (LTL)/and Truckload (TL)
child shipment tracking numbers
House Air Waybill: Used for air freight movement
House Bill of Lading: Used for ocean freight movement
PRO Number: Used for surface freight movement
UPS Delivery Notice: A bar-coded notice, which includes a 12-digit reference
number, given on first delivery attempt in select countries
UPS Service Notice: A notice given on first delivery attempt in select countries

UPS Mail Innovations Tracking Numbers

You can track your UPS Mail Innovations piece on both ups.com and upsmi.com. UPS
Mail Innovations tracking numbers differ from a small package reference number
in length and terminology.

UPS Mail Innovations tracking numbers appear in the following formats:

United States Postal Service Delivery Confirmation Number: a 22-34 numerical
identifier assigned by the U.S. Postal Service when Delivery Confirmation is
requested
Sequence Number (MMS/MMI Number): an 18-digit number assigned internally by UPS
Mail Innovations or UPS Worldship
Mail Innovations Compliant Package ID: a barcode-type identifier assigned by the
shipper to each mail piece, using the structure below:
MIXXXXXXNNNNNNNNNNNNNNNNNNNNNN

This indicator is made up of the following three components:

MI - a UPS Mail Innovations indicator
XXXXXX - a unique 6-digit customer number assigned by UPS Mail Innovations
NNNNNNNNNNNNNNNNNNNNNN - a unique number, up to 22 characters, assigned by the
shipper to identify a mail piece. Use alpha and/or numeric characters with no
spaces or symbols. The same ID should not be reused for other mail pieces for at
least six months.

I received a text/email/phone call from someone claiming to be UPS. What should
I do?

First of all, don’t click on any suspicious links.

 * A real UPS link will start with “https://www.ups.com” or
   “https://billing.ups.com.”
 * A real UPS email will come from:
   
   * accountconfirm@ups.com
   * mcinfo@ups.com
   * pkginfo@ups.com
   * customer-notifications@ups.com
   * auto-notify@ups.com
   * emailinfo@ups.com
   * invoice-notification@ups.com
   * UPSAdministrationSupport@ups.com
   * donotreply@ups.com
 * A real UPS text will come from 94601, 69877 or 48515
 * If they’re asking you to pay for a package, track it first and select “pay
   now.”
 * If they’re asking you to pay a bill, log in to the billing center and select
   “pay now.”

If you’re not sure, contact us. You can learn more about how UPS is preventing
fraud here.

How can I get photos of my deliveries?

Photos can be viewed in the delivery confirmation email, auto notifications,
UPS.com tracking page or on the UPS My Choice® dashboard.

This Site
 * Tracking
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 * Support
 * Recognize a UPS EmployeeOpen the link in a new window
 * Communication Preferences

UPS Sites
 * About UPSOpen the link in a new window
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UPS Companies
 * Happy Returns
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 * Parcel Pro®
 * Delivery SolutionsOpen the link in a new window

Connect with Us
 * FacebookOpen the link in a new window
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 * InstagramOpen the link in a new window
 * LinkedInOpen the link in a new window
 * YouTubeOpen the link in a new window

Legal
 * Global Home
 * Protect Against Fraud
 * Terms and Conditions
 * Website Terms of Use
 * Your California Privacy Rights
 * Privacy Notice
 * Cookie Settings
 * Do Not Sell or Share My Personal Information


Copyright ©1994- 2024  United Parcel Service of America, Inc. All rights
reserved.

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