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Text Content

 * Products 
   * Products 
   * APIs
   * Colocation 
   * Cross Connects 
   * Digital LOA 
   * Equinix Connect 
   * Equinix Customer Portal 
     * Equinix Customer Portal 
     * Portal Dashboard
     * Orders and Tickets History
     * Order Statuses
     * Generate Reports
     * View Your Install Base/Assets
     * Visit an IBX 
     * Request Permissions (customers only)
     * Notification Center
     * Notification Preferences
     * Equinix Status Page
     * Service Insight Dashboard
     * Administrator Responsibilities 
     * Videos 
   * Equinix Internet Access 
   * Equinix Fabric 
   * Equinix Metal
   * Equinix Precision Time 
   * Equinix Smart View 
   * Fiber Connect 
   * Internet Exchange 
   * Managed Services 
   * Metro Connect 
   * Network Edge 
   * Smart Hands 
   * Equinix Marketplace 
   * Billing 
   * Portal Navigation 
   * Digital Infrastructure Services 
   * Security 
   * Identity & Access Management 
   * Customer Support Center 
   * Shared Responsibilities
   * Equinix Product Videos

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 * Products Products 
   * APIs
   * Colocation Colocation 
   * Cross Connects Cross Connects 
   * Digital LOA Digital LOA 
   * Equinix Connect Equinix Connect 
   * Equinix Customer Portal Equinix Customer Portal 
     * Portal Dashboard
     * Orders and Tickets History
     * Order Statuses
     * Generate Reports
     * View Your Install Base/Assets
     * Visit an IBX Visit an IBX 
     * Request Permissions (customers only)
     * Notification Center
     * Notification Preferences
     * Equinix Status Page
     * Service Insight Dashboard
     * Administrator Responsibilities Administrator Responsibilities 
     * Videos Videos 
   * Equinix Internet Access Equinix Internet Access 
   * Equinix Fabric Equinix Fabric 
   * Equinix Metal
   * Equinix Precision Time Equinix Precision Time 
   * Equinix Smart View Equinix Smart View 
   * Fiber Connect Fiber Connect 
   * Internet Exchange Internet Exchange 
   * Managed Services Managed Services 
   * Metro Connect Metro Connect 
   * Network Edge Network Edge 
   * Smart Hands Smart Hands 
   * Equinix Marketplace Equinix Marketplace 
   * Billing Billing 
   * Portal Navigation Portal Navigation 
   * Digital Infrastructure Services Digital Infrastructure Services 
   * Security Security 
   * Identity & Access Management Identity & Access Management 
   * Customer Support Center Customer Support Center 
   * Shared Responsibilities
   * Equinix Product Videos

Equinix Customer Portal

 * Documentation
 * What’s New?
 * APIs


ABOUT THE CUSTOMER PORTAL


VIDEO – CUSTOMER PORTAL OVERVIEW

Using your computer or mobile device, the Equinix Customer Portal allows you to:

 * Place orders for data center products

 * Schedule services

 * Track order status

 * Run reports

 * View account information and invoices

 * Manage your users and services

 * Submit trouble tickets

 * Schedule a visit to an IBX

 * View your notifications

Get in touch with us to join the Equinix Customer Portal.

 * Customer Portal Login: customerportal.equinix.com (requires username and
   password)
 * Customer Portal Help: customerportal.equinix.com/help (requires username and
   password)


EQUINIX CUSTOMER PORTAL MOBILE APP


VIDEO – USING THE MOBILE APP

In the mobile app, you can perform many of the functions of the Customer Portal,
including:

 * Check notifications

 * Submit a Smart Hands order

 * Submit a trouble ticket

 * View IBX addresses and operating hours

 * Schedule and track shipments to/from an IBX

 * Schedule work visits and conference rooms

 * Modify or reopen an order

 * Run selected reports

 * Check into an IBX

 * Manage IBX Access

 * Access your QR code

 * Give feedback to Equinix

Get the Equinix Customer Portal app on your mobile phone or tablet:






ECP APIS

See https://developer.equinix.com/docs?page=/dev-docs/ecp/overview for ECP APIs
and other developer tools on the Developer Platform.

The Equinix Customer Portal (ECP) enables you to manage users and orders,
receive communications, and retrieve assets and billing information. It allows
you to integrate ECP products and services (Cross Connect, Smart Hands, trouble
tickets, work visits, shipments) into your application.

For a complete list of ECP features available over API, refer to Developer
Platform.

     

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