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PRIMARY CARE TO PREVENTION


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> to engage with the health system.

Forward Member, New York
Yelp • July 2019
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500+ VERIFIED MEMBER REVIEWS

5 stars out of 5


FORWARD MAKES ME FEEL LIKE MY HEALTH IS IMPORTANT

Elizabeth R.

Excellent service, attentive and personalized medical care, and a better way to
engage with the health system. I joined Forward because I want to maintain my
health and prevent future...

Excellent service, attentive and personalized medical care, and a better way to
engage with the health system. I joined Forward because I want to maintain my
health and prevent future issues. I don't want to address problems *after* they
happen.

Forward makes me feel like my health is important, like I have a supportive
team, and like I have some control. The ability to chat with the team at any
time is revolutionary. The app puts everything I need about my personal health
at my fingertips. The strategic approach to my health concerns is empowering and
motivating.

The doctors and physician's assistants are wonderful - attentive, knowledgeable,
and thoughtful.

This is a better way to approach your healthcare. It comes with a cost, but in
the long run, it's much less expensive to take control of your health and
prevent problems than it is to pay for medications and treatments once you have
a problem.

Highly recommended.

Read More
5 stars out of 5


HANDS DOWN, THE BEST HEALTHCARE EXPERIENCE I'VE HAD IN MY LIFE

Jason M.

Hands down, the best experience I've had in my life when it comes to healthcare.
I have never experienced a doctor's appointment like this before. From the
moment I came...

Hands down, the best experience I've had in my life when it comes to healthcare.
I have never experienced a doctor's appointment like this before. From the
moment I came in it was personal attention with no interruptions. I have never
enjoyed going to the doctor like I did here. You come in and first thing they do
is take your vitals using state of the art technology. Once that is done you get
taken into your patient room where they draw blood and give you snacks and
drinks before the doctor comes in.

My doctor, Dr. Chesda was super nice and gave me so much time to go over health
questions and concerns I had and thoroughly went over all my test results which
were available immediately on a huge touch screen. We covered so much in one sit
down and set goals with my doctor to improve on my health.

Now I have all my results to view on my secure app and I can also chat with my
doctor or any team member if I have any questions or concerns. What? My
healthcare provider available 24/7 to answer all my questions and concerns?
Super amazing! Just found my new healthcare provider for life.

Thank you Forward team and Dr. Chesda! Definitely recommending to friends and
family members.

Read More
5 stars out of 5


I'VE SEEN IT ALL IN HEALTHCARE - THIS IS IT

Moises P.

I also waited 2 months but I am glad I didn't cancel the service because of
that. You don't get charged until your first month of service: no harm done....

I also waited 2 months but I am glad I didn't cancel the service because of
that. You don't get charged until your first month of service: no harm done. I
anticipated this from the Cali reviews and saw the overwhelmingly positive
responses and so I waited (I survived before Forward with the providers I had
and knew it would be good). MOST IMPORTANTLY: coming from healthcare myself, I
knew that the initial 100-120-minute is a big block of time that needs to be
scheduled later in the game of appt "Tetris" because current members fill up
faster with their small appts. Spoilers: I get appts pretty easily at any of the
2 NY spots - 4 providers.

In my first visit in December 2018, I was blown away - like everyone else was.
This is usually where most reviews end.

A ton of excitement at how awesome the docs are and impressed by the speed,
accuracy and attention to detail of the first visit; so I will keep this part
short. I was incredibly impressed by Dr. Singh. I work at the top 4 NY metro
area hospitals with some the best nationally and internationally renown doctors
in the N-E region. I get the same feels from all of 4 of the NY Forward docs,
but more on that later. I'm not easy to impress. Singh impressed me with her
thoughtful explanations and approach to my baseline visit. The real gem was how
she didn't want to just throw antibiotics at me (as most traditional PCPs do)
but instead gave me a plethora of ayurveda homeopathic ways to help my sinuses
and ENT probs. I was viewed holistically and was shown the connections of
related issues in my care plans. The blood work, the blood draw, the snack,
change of clothes was great. The best part- everything was captured on screen
and sent to my care plans in my app later in the day and update/add on
appropriately with subsequent visits. The body mapping was accurate. It was more
accurate than other places I went to for advanced morphometrics with messed up
machines. Forward's measurements coincided with the same measurements elsewhere
- so trust the accuracy (you don't have to waste $ elsewhere): their body scan
is top notch. My visit was amazing just like (nearly) all the other reviews.

Genetics: I was lucky enough to be offered the kit at the first visit. I knew
from Forward reviews in Cali that sometimes it gets offered months later. I'm
sure it is a logistical out-of-stock issue and being patient pays off. That
visit was an eye-opener and game changer. The results coincided perfectly with
my family history and pharmacogenetic testings I did for my parents with another
company. I have the rare, unique ability (because of testing parents and Forward
testing me): to know where things came from but more importantly exactly what
SNPs I have with quantified associated increase/decrease risk to the general
population. Not a gimmick in any way and very real. Singh did an excellent job
delivering so much info to me and answering my Qs at a later appt.

The rest - I experienced it all. Needed to go to Europe and got sick: I was able
to get a same day appt and fly out later on! That was a hell of a day but that
stylish goodie bag Dr. Kennedy gave me saved me (DayQuil, painkillers,
emergen-C, lozenges). That was one of the most thoughtful gesture ever. You
would never get that from a reg PCP! I get appts easily and the care team
reaches out to me for appt offers that better fits my schedule when I indicate
another time and day works best with my busy schedule!

Records - They managed to get almost all of the records from previous places
(5/6) - with the 1/6 being a major hospital with a stubborn outdated personnel
who refuse to request through 3rd party EHR requests companies in order to not
lose their jobs at patient records dept. There simply are places where YOU (not
Forward, disclosure policies I'm familiar with) will have to call, get mailed a
disclosure form to sign to release your PHI (protected info). Devices - I wasn't
really in it for devices and so I can't speak on monitors. THE CHAT/THE APP - SO
my experience with the phone app is superb - no surprise knowing iPhone
dominates the app market and there is only one iOS so... Of course Android users
get glitches, as per the many permutations on the Android PHONE market: same
reason for issues on almost every app in the play store.

As an uninsured freelancer in healthcare: I know the value of getting a dx
through pic/text chat without having to be physically seen is a MAJOR value:
Ophthalmic probs, ENT probs, aches. Their 24/7 chat service with amazing APNs is
a GREAT value. More than justifies the cost with saving time and $. I was even
fortunate enough to get Rx'd a med by Dr. Dufresne through the app; I would have
been screwed that weekend. Office experiences have been great. My PCP, Dr.
Graziano, is brilliant. Oozes so much intellect. How awesome is it that I get
treated by a brilliant Ivy-league doc who helps me understand (and actually
learn) about the body in such a comprehensive way. She is so down to Earth and
helps me throughly understand the cons of modern wellness trends, redirects me
to proven solutions and welcomes me back for unlimited testing; I'm still
waiting for her to move objects with her mind though. They don't seem to have
small 15 min appts - every appt is 30 mins. Even on 30 mins appts for something
as small as getting a shot - Graziano managed to bring up topics on my care plan
and make the most of my time (when I thought she would take advantage and keep
it short and grab lunch): I appreciated the amazing clarity she brings to the
table (which many traditional PCPs lack) and thoughtfulness. I have also
received post-visit PDF plans akin to PHYSICAL THERAPY plans: an issue most
hard-working NYers, in some way, could benefit from. Never got illustrated
detailed PDFs (not even a paper) from previous regular PCPs before! The docs
look young but their work history at hard-to-get-into prestigious institution
insures they seen it all, seen all ages and worked with the best resources and
mentors. One of them was even an intensive care unit (ICU) doc - outstanding
credentials, all of them!

Long review but I can say a lot and evaluate more because of my experience in
HC, with other companies and 7 months-Forward. The exciting part is they will
add services - the Heart Ultrasound, the dermatology scan and the genetics
updates with discoveries contingent on STRONG clinical evidence. Other companies
have their genetic services show you everything with varying levels of
certainty: resulting in things other docs will ignore as unproven (seen it at
work) or patients worrying over nothing. The docs, the APNs, the CMAs, admin and
developers have really made it amazing. I'm not the only one who thinks so
either. Ty for reading this. Good luck.

Read More
5 stars out of 5


FOR THE FIRST TIME IN MY LIFE I DIDN'T MIND HAVING BLOOD DRAWN

Dori R.

I had my baseline appointment on Monday. I was questioning whether this was a
good fit for me and I was so impressed with the way Forward is run.

I had my baseline appointment on Monday. I was questioning whether this was a
good fit for me and I was so impressed with the way Forward is run.

Hopefully one day all doctors offices will be doing business this way. I love
the way it seems to be all based on preventative. That's the way I live. Keep
your body in good shape by exercising. Eating right and something good for the
brain too. I think I've found the right place with Forward!

The staff are all so friendly. For the first time in my life I didn't mind
having blood drawn. I think We all just get used to being treated like a number
by the medical field. Now I feel like a person who matters Such a great feeling.

Read More
5 stars out of 5


EXTENSIVE INFORMATION ABOUT MY HEALTH

Quinn M.

So far, I love this place. In my first appointment, the doctor spent 45 minutes
with me, discussing my entire medical history, and goals for improved health. I
did not...

So far, I love this place. In my first appointment, the doctor spent 45 minutes
with me, discussing my entire medical history, and goals for improved health. I
did not have to fill out a single form! Instead, they take extensive notes, as
the doctor interviews you.

During this first encounter, I learned that basic blood tests are included in my
membership, but certain more targeted tests, which pertain to my particular
condition, are LESS expensive than my current HMO was charging me! Also, the
doctor gave me information about how to obtain my ongoing prescriptions for a
fraction of what I have been paying, effectively canceling the cost of my
membership. Amazing!

I've only had one visit, but they made a great first impression.

Read More
5 stars out of 5


I'VE NEVER EXPERIENCED SUCH THOROUGH, RESPONSIVE, PROACTIVE HEALTH CARE

Mike M.

I just started with Forward, and I'm blown away. I've never experienced such
thorough, responsive, and proactive health care. Dr. Lam took the time to go
through my entire medical...

I just started with Forward, and I'm blown away. I've never experienced such
thorough, responsive, and proactive health care. Dr. Lam took the time to go
through my entire medical history, my lab results, and my goals. He then helped
me come up with a comprehensive, preventative healthcare plan.

All the notes, results, and action items were helpfully summarize in my app, and
the Forward team is FAST in dealing with referrals, record requests, and other
items doctors offices typically take ages to take care of. I was skeptical, but
this really does fee like how healthcare should be.

Read More
5 stars out of 5


THE PERSONAL COMMUNICATION BOTH LIVE AND VIA THEIR APP IS BEYOND AMAZING

Chad R.

By far, my favorite new medical concept. The interaction and the personal
communication both live and via their app is beyond amazing. The monthly fee is
unbelievably reasonable when you...

By far, my favorite new medical concept. The interaction and the personal
communication both live and via their app is beyond amazing. The monthly fee is
unbelievably reasonable when you consider that there is no co-pay, everything
they can do on site is included your monthly fee, and you get to spend quality
time with your position so that you feel you're getting VIP service.

Read More
5 stars out of 5


THE COMBINATION OF FORWARD AND A HIGH DEDUCTIBLE PLAN REDUCES MY OVERALL HEALTH
CARE PREMIUM

Melissa L.

Fantastic experience from sign up to baseline exam. I was impressed with the
clean facilities, the technology and the staff.

Fantastic experience from sign up to baseline exam. I was impressed with the
clean facilities, the technology and the staff.

As others have mentioned, the baseline exam is really thorough and lab results
are available almost immediately. Thankfully everything was within range so I
didn't need to walk out with much but they made sure I didn't have any open
questions on the teatnus booster, and I didn't feel rushed at all.

I think the combination of a plan here and a high deductible plan at work still
reduces my overall health care premium each month vs. taking a higher level
insurance plan and I'm looking forward to having this new concierge service
available 24/7.

Read More
5 stars out of 5


FOLLOW UP WAS EXPONENTIALLY BETTER THAN WITH ANY DOCTOR EXPERIENCE IN THE PAST.

Joe A.

Experienced Forward for the first time yesterday for the baseline exam.
Extremely impressed with the seamless and very rapid intake. Doctor was great
and very friendly.

Experienced Forward for the first time yesterday for the baseline exam.
Extremely impressed with the seamless and very rapid intake. Doctor was great
and very friendly.

What was most impressive was the level of follow up via messages through the
app. Follow up was exponentially better than with any doctor experience in the
past.

Overall I would say that Forward is a great option and for me in particular a
fantastic supplement (not replacement) to my existing insurance and medical
regimen.

Read More
5 stars out of 5


AT FORWARD I FINALLY EXPERIENCED DOCTORS THAT LISTEN TO MY COMPLAINTS, STORIES
AND JOKES

Jaynie J.

I'm so done with the cookie cutter doctors offices that just want to medicate
you for everything and send you on your way. Enter Forward! At Forward I finally
experienced...

I'm so done with the cookie cutter doctors offices that just want to medicate
you for everything and send you on your way. Enter Forward! At Forward I finally
experienced doctors that listen to my complaints, stories and jokes with
compassion to come up with solutions for healing.

Read More


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5 stars out of 5


FORWARD MAKES ME FEEL LIKE MY HEALTH IS IMPORTANT

Elizabeth R.

Excellent service, attentive and personalized medical care, and a better way to
engage with the health system. I joined Forward because I want to maintain my
health and prevent future issues. I don't want to address problems *after* they
happen.

Forward makes me feel like my health is important, like I have a supportive
team, and like I have some control. The ability to chat with the team at any
time is revolutionary. The app puts everything I need about my personal health
at my fingertips. The strategic approach to my health concerns is empowering and
motivating.

The doctors and physician's assistants are wonderful - attentive, knowledgeable,
and thoughtful.

This is a better way to approach your healthcare. It comes with a cost, but in
the long run, it's much less expensive to take control of your health and
prevent problems than it is to pay for medications and treatments once you have
a problem.

Highly recommended.


5 stars out of 5


HANDS DOWN, THE BEST HEALTHCARE EXPERIENCE I'VE HAD IN MY LIFE

Jason M.

Hands down, the best experience I've had in my life when it comes to healthcare.
I have never experienced a doctor's appointment like this before. From the
moment I came in it was personal attention with no interruptions. I have never
enjoyed going to the doctor like I did here. You come in and first thing they do
is take your vitals using state of the art technology. Once that is done you get
taken into your patient room where they draw blood and give you snacks and
drinks before the doctor comes in.

My doctor, Dr. Chesda was super nice and gave me so much time to go over health
questions and concerns I had and thoroughly went over all my test results which
were available immediately on a huge touch screen. We covered so much in one sit
down and set goals with my doctor to improve on my health.

Now I have all my results to view on my secure app and I can also chat with my
doctor or any team member if I have any questions or concerns. What? My
healthcare provider available 24/7 to answer all my questions and concerns?
Super amazing! Just found my new healthcare provider for life.

Thank you Forward team and Dr. Chesda! Definitely recommending to friends and
family members.


5 stars out of 5


I'VE SEEN IT ALL IN HEALTHCARE - THIS IS IT

Moises P.

I also waited 2 months but I am glad I didn't cancel the service because of
that. You don't get charged until your first month of service: no harm done. I
anticipated this from the Cali reviews and saw the overwhelmingly positive
responses and so I waited (I survived before Forward with the providers I had
and knew it would be good). MOST IMPORTANTLY: coming from healthcare myself, I
knew that the initial 100-120-minute is a big block of time that needs to be
scheduled later in the game of appt "Tetris" because current members fill up
faster with their small appts. Spoilers: I get appts pretty easily at any of the
2 NY spots - 4 providers.

In my first visit in December 2018, I was blown away - like everyone else was.
This is usually where most reviews end.

A ton of excitement at how awesome the docs are and impressed by the speed,
accuracy and attention to detail of the first visit; so I will keep this part
short. I was incredibly impressed by Dr. Singh. I work at the top 4 NY metro
area hospitals with some the best nationally and internationally renown doctors
in the N-E region. I get the same feels from all of 4 of the NY Forward docs,
but more on that later. I'm not easy to impress. Singh impressed me with her
thoughtful explanations and approach to my baseline visit. The real gem was how
she didn't want to just throw antibiotics at me (as most traditional PCPs do)
but instead gave me a plethora of ayurveda homeopathic ways to help my sinuses
and ENT probs. I was viewed holistically and was shown the connections of
related issues in my care plans. The blood work, the blood draw, the snack,
change of clothes was great. The best part- everything was captured on screen
and sent to my care plans in my app later in the day and update/add on
appropriately with subsequent visits. The body mapping was accurate. It was more
accurate than other places I went to for advanced morphometrics with messed up
machines. Forward's measurements coincided with the same measurements elsewhere
- so trust the accuracy (you don't have to waste $ elsewhere): their body scan
is top notch. My visit was amazing just like (nearly) all the other reviews.

Genetics: I was lucky enough to be offered the kit at the first visit. I knew
from Forward reviews in Cali that sometimes it gets offered months later. I'm
sure it is a logistical out-of-stock issue and being patient pays off. That
visit was an eye-opener and game changer. The results coincided perfectly with
my family history and pharmacogenetic testings I did for my parents with another
company. I have the rare, unique ability (because of testing parents and Forward
testing me): to know where things came from but more importantly exactly what
SNPs I have with quantified associated increase/decrease risk to the general
population. Not a gimmick in any way and very real. Singh did an excellent job
delivering so much info to me and answering my Qs at a later appt.

The rest - I experienced it all. Needed to go to Europe and got sick: I was able
to get a same day appt and fly out later on! That was a hell of a day but that
stylish goodie bag Dr. Kennedy gave me saved me (DayQuil, painkillers,
emergen-C, lozenges). That was one of the most thoughtful gesture ever. You
would never get that from a reg PCP! I get appts easily and the care team
reaches out to me for appt offers that better fits my schedule when I indicate
another time and day works best with my busy schedule!

Records - They managed to get almost all of the records from previous places
(5/6) - with the 1/6 being a major hospital with a stubborn outdated personnel
who refuse to request through 3rd party EHR requests companies in order to not
lose their jobs at patient records dept. There simply are places where YOU (not
Forward, disclosure policies I'm familiar with) will have to call, get mailed a
disclosure form to sign to release your PHI (protected info). Devices - I wasn't
really in it for devices and so I can't speak on monitors. THE CHAT/THE APP - SO
my experience with the phone app is superb - no surprise knowing iPhone
dominates the app market and there is only one iOS so... Of course Android users
get glitches, as per the many permutations on the Android PHONE market: same
reason for issues on almost every app in the play store.

As an uninsured freelancer in healthcare: I know the value of getting a dx
through pic/text chat without having to be physically seen is a MAJOR value:
Ophthalmic probs, ENT probs, aches. Their 24/7 chat service with amazing APNs is
a GREAT value. More than justifies the cost with saving time and $. I was even
fortunate enough to get Rx'd a med by Dr. Dufresne through the app; I would have
been screwed that weekend. Office experiences have been great. My PCP, Dr.
Graziano, is brilliant. Oozes so much intellect. How awesome is it that I get
treated by a brilliant Ivy-league doc who helps me understand (and actually
learn) about the body in such a comprehensive way. She is so down to Earth and
helps me throughly understand the cons of modern wellness trends, redirects me
to proven solutions and welcomes me back for unlimited testing; I'm still
waiting for her to move objects with her mind though. They don't seem to have
small 15 min appts - every appt is 30 mins. Even on 30 mins appts for something
as small as getting a shot - Graziano managed to bring up topics on my care plan
and make the most of my time (when I thought she would take advantage and keep
it short and grab lunch): I appreciated the amazing clarity she brings to the
table (which many traditional PCPs lack) and thoughtfulness. I have also
received post-visit PDF plans akin to PHYSICAL THERAPY plans: an issue most
hard-working NYers, in some way, could benefit from. Never got illustrated
detailed PDFs (not even a paper) from previous regular PCPs before! The docs
look young but their work history at hard-to-get-into prestigious institution
insures they seen it all, seen all ages and worked with the best resources and
mentors. One of them was even an intensive care unit (ICU) doc - outstanding
credentials, all of them!

Long review but I can say a lot and evaluate more because of my experience in
HC, with other companies and 7 months-Forward. The exciting part is they will
add services - the Heart Ultrasound, the dermatology scan and the genetics
updates with discoveries contingent on STRONG clinical evidence. Other companies
have their genetic services show you everything with varying levels of
certainty: resulting in things other docs will ignore as unproven (seen it at
work) or patients worrying over nothing. The docs, the APNs, the CMAs, admin and
developers have really made it amazing. I'm not the only one who thinks so
either. Ty for reading this. Good luck.


5 stars out of 5


FOR THE FIRST TIME IN MY LIFE I DIDN'T MIND HAVING BLOOD DRAWN

Dori R.

I had my baseline appointment on Monday. I was questioning whether this was a
good fit for me and I was so impressed with the way Forward is run.

Hopefully one day all doctors offices will be doing business this way. I love
the way it seems to be all based on preventative. That's the way I live. Keep
your body in good shape by exercising. Eating right and something good for the
brain too. I think I've found the right place with Forward!

The staff are all so friendly. For the first time in my life I didn't mind
having blood drawn. I think We all just get used to being treated like a number
by the medical field. Now I feel like a person who matters Such a great feeling.


5 stars out of 5


EXTENSIVE INFORMATION ABOUT MY HEALTH

Quinn M.

So far, I love this place. In my first appointment, the doctor spent 45 minutes
with me, discussing my entire medical history, and goals for improved health. I
did not have to fill out a single form! Instead, they take extensive notes, as
the doctor interviews you.

During this first encounter, I learned that basic blood tests are included in my
membership, but certain more targeted tests, which pertain to my particular
condition, are LESS expensive than my current HMO was charging me! Also, the
doctor gave me information about how to obtain my ongoing prescriptions for a
fraction of what I have been paying, effectively canceling the cost of my
membership. Amazing!

I've only had one visit, but they made a great first impression.


5 stars out of 5


I'VE NEVER EXPERIENCED SUCH THOROUGH, RESPONSIVE, PROACTIVE HEALTH CARE

Mike M.

I just started with Forward, and I'm blown away. I've never experienced such
thorough, responsive, and proactive health care. Dr. Lam took the time to go
through my entire medical history, my lab results, and my goals. He then helped
me come up with a comprehensive, preventative healthcare plan.

All the notes, results, and action items were helpfully summarize in my app, and
the Forward team is FAST in dealing with referrals, record requests, and other
items doctors offices typically take ages to take care of. I was skeptical, but
this really does fee like how healthcare should be.


5 stars out of 5


THE PERSONAL COMMUNICATION BOTH LIVE AND VIA THEIR APP IS BEYOND AMAZING

Chad R.

By far, my favorite new medical concept. The interaction and the personal
communication both live and via their app is beyond amazing. The monthly fee is
unbelievably reasonable when you consider that there is no co-pay, everything
they can do on site is included your monthly fee, and you get to spend quality
time with your position so that you feel you're getting VIP service.


5 stars out of 5


THE COMBINATION OF FORWARD AND A HIGH DEDUCTIBLE PLAN REDUCES MY OVERALL HEALTH
CARE PREMIUM

Melissa L.

Fantastic experience from sign up to baseline exam. I was impressed with the
clean facilities, the technology and the staff.

As others have mentioned, the baseline exam is really thorough and lab results
are available almost immediately. Thankfully everything was within range so I
didn't need to walk out with much but they made sure I didn't have any open
questions on the teatnus booster, and I didn't feel rushed at all.

I think the combination of a plan here and a high deductible plan at work still
reduces my overall health care premium each month vs. taking a higher level
insurance plan and I'm looking forward to having this new concierge service
available 24/7.


5 stars out of 5


FOLLOW UP WAS EXPONENTIALLY BETTER THAN WITH ANY DOCTOR EXPERIENCE IN THE PAST.

Joe A.

Experienced Forward for the first time yesterday for the baseline exam.
Extremely impressed with the seamless and very rapid intake. Doctor was great
and very friendly.

What was most impressive was the level of follow up via messages through the
app. Follow up was exponentially better than with any doctor experience in the
past.

Overall I would say that Forward is a great option and for me in particular a
fantastic supplement (not replacement) to my existing insurance and medical
regimen.


5 stars out of 5


AT FORWARD I FINALLY EXPERIENCED DOCTORS THAT LISTEN TO MY COMPLAINTS, STORIES
AND JOKES

Jaynie J.

I'm so done with the cookie cutter doctors offices that just want to medicate
you for everything and send you on your way. Enter Forward! At Forward I finally
experienced doctors that listen to my complaints, stories and jokes with
compassion to come up with solutions for healing.