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Effective URL: https://www.rydalcomms.co.uk/5-microsoft-teams-tips-you-may-not-know/
Submission: On April 25 via manual from IN — Scanned from GB
Effective URL: https://www.rydalcomms.co.uk/5-microsoft-teams-tips-you-may-not-know/
Submission: On April 25 via manual from IN — Scanned from GB
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</form>Text Content
* User Training
* FAQs
* Online Billing
Call Us:
01733 511116
* Home
* About us
* * * ABOUT RYDAL COMMS
We recognise that every business has different needs. Every customer
deserves to be the centre of attention, and that’s where we put all of
our clients. We’ll provide you with the speed, efficiency, cost savings
and customer service that you aren’t getting elsewhere.
* * * About us
* Our Companies
* Our History
* Our Awards
* Our Ethos and Values
* Case studies
* Careers
* Products & Services
* * * OUR PRODUCTS & SERVICES
Rydal Comms can offer the complete communications package; premium,
reliable and all from one single provider.
* * * Business Phone Systems
* Business Phone Lines & Calls
* Business Broadband
* Managed IT Services
* Contact Centre Software
* * * Business Mobiles
* Inbound Solutions
* WIFI Solutions
* CCTV & IP Surveillance
* Web Listings
* News
* Contact us
FILL IN THE FORM BELOW TO RECEIVE A CALL BACK
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Contact Number *
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5 MICROSOFT TEAMS TIPS YOU MAY NOT KNOW
Dec-2020
We have put together some really useful tips on how to get more from Microsoft
Teams, if you need any help with your IT infrastructure please don’t hesitate to
complete the form below or call 01733 511116
1. Scheduling meetings from within Teams
You can schedule meetings from within the Microsoft Teams desktop or mobile
application. From within a team or channel, you click the small camera icon to
meet now or using the same icon you can also choose to schedule a meeting as you
would in Outlook.
From within the teams dashboard you will see this icon in the top right hand
corner:
From within the Calendar dashboard you will see this icon also in the top right
hand corner:
2. Save Messages and bookmark your conversations
This is a really neat and handy piece of functionality which allows you to save
a message sent to you by another Microsoft teams user all by clicking the 3 dots
‘…’ next to the message:
Then you can recall all your saved messages by clicking on your profile picture
top right and selecting ‘Saved’ or possibly quicker would be to type in the
command bar /saved.
This is a really easy and simple feature that many users who have Teams don’t
use. Try it and see your life improve
3. Navigation Buttons (< >)
The simple tips are always the best, check this one out!
When I first started using Teams, i loved it so much, but there was also some
challenges in regards to juggling tasks firing in. I found myself popping in and
out of chats. The navigation buttons were my saviour, allowing me to move
forward and back between the recent areas i have been. Give it a go, its dead
easy to use and saves you some time on Microsoft Teams.
4. Zoom in and out just like in your Browser!
All you need to do is press ‘CTRL+’ to zoom in, and ‘CTRL-‘ to zoom out.
If you need to zoom in on that important document it saves you having to
download it fully before you respond.
5. We can integrate Microsoft Teams with ANY phone system.
Exactly what it says on the tin, we can provide your integration with your
existing phone system and ensure you benefit from our wholesale call bundles
rather then Microsofts high fees and limited functionality. if you would like to
know more please do reach out to us.
This is the key pay you should see within your Microsoft team dial pad. This is
easily accessed by hitting ‘calls’ on the left menu.
I hope the above is useful information that will help you navigate your MS Teams
application.
Should you require any guidance or help with your current IT set up please don’t
hesitate to get in touch with us by calling 01733 511116
BOOK A MEETING
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Business Name *
Contact Number *
Email Address *
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OTHER POSTS
WELCOME TIM PRENTICE
ERICSSON LG 1000I SERIES RANGE – OUT NOW!
IS YOUR BUSINESS SET UP FOR REMOTE WORKING?
APPLE IPHONE 13 PRO & PRO MAX TECH REVIEW, WHAT’S NEW?
SING UP TO OUR NEWSLETTER
--------------------------------------------------------------------------------
OUR SERVICES
* Business phone systems
* Lines & Calls
ANY QUESTIONS?
NOT SURE WHICH PHONE SYSTEM IS RIGHT FOR YOU PLEASE DO SPEAK TO ONE OF OUR
ADVISORS TODAY. ALTERNATIVELY, REQUEST A FREE QUOTE BELOW.
Live Chat Get A Quote
Award Winning Business Telecoms & IT Solutions Provider
Google Rating
4.7
OUR SERVICES
* Business Phone Systems
* Business Phone Lines & Calls
* Business Broadband
* Managed IT Services
* Business Mobiles
* Inbound Solutions
* CCTV & IP Surveillance
* WIFI Solutions
* Contact Centre Software
CLIENT AREA
* User Training
* FAQs
* Online Billing
CONTACT US
01733 511116
telecoms@rydal-group.co.uk
Rydal Communications, Elwes House, 19 Church Walk, Peterborough,
PE1 2TP
Providing Business Telephone Systems for businesses in and around: Peterborough,
Northampton, Derby, Coventry, Birmingham, Sheffield, Bedford, Norwich, King's
Lynn, Leicester, Cambridge, Leeds, Lincoln, Bristol, Liverpool, Newcastle,
Oxford, London, Southampton, Sunderland, York.
©2019 - 2023 Rydal Communications LTD. All rights reserved.
* Terms and conditions
* Code of practice
* Privacy Policy
* GDPR Web Statement
COVID-19 Update
COVID-19 Update
Rydal's support and engineering team are still on hand to help you through this
Covid-19 period. We have put together some key tools to help you which you can
find by clicking the button.
Covid-19 Emergency Toolkit
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Rydal Comms - Business Communications Solutions
4.7
×
Olivia Simpson
5 years ago
Excellent service as usual from the guys at Rydal. I cant recommend them enough.
They accommodated our needs with not a lot of notice, helped us out and saved us
money! As a new start up they have done our CCTV, phone system and all our IT
and IT Support going forward. Special thanks to James for his efforts and Mark
as our Account Manager looking after us! Thanks again.
Simarjit Bajwa
5 years ago
Rydal's service has been par excellence right form the start. They have a great
system in place to monitor your progress of any calls raised and even better
staff to help deal with queries. I have experienced great service from Wayne,
Mark, Phil, Steve, Andy and Leyla to name a few. Great job and I have good faith
that they will continue to do so.
Alex Smith
5 years ago
Great experience since from day one, knowledgeable, helpful & excellent customer
service. Always quick to respond on both sales and support requests, as well as
always being willing to go over and above to ensure requirements are met. Always
happy to recommend Rydal.
Steve Stroud
5 years ago
Our business has literally just cut over from our old legacy telephone system to
the new one configured by the Team at Rydal and we have been absolutely
delighted with how smoothly the project has run to time in a very short period.
Our customer experience will be transformed with the new professional features
and the onsite training supplied by Rydal has been first class including how
quickly minor glitches were quickly ironed out on the day. Would thoroughly
recommend and forgot to mention we are even making a saving !
Claire Moore
5 years ago
Leyla is amazing! We always received excellent customer service from her. Our
queries are always answered promptly and they are always resolved. Thank you!
Dean Lynn
5 years ago
Rydal Comms have been an amazing support with provide all our telecoms needs.
The cloud based system is very reliable and customer service/support was always
on hand to help. I took advantage of a joint offer on a cloud based VoIP phone
and business mobile which saved me a few ££!
Jason Holt
5 years ago
Rydal Communications have been a supplier to Uniassist Ltd since 2009, they have
provided impeccable service and support for our mobiles, network and landlines
over the 9 years. We want to thank all of their team from helpdesk, IT support,
account manager and director in ensuring our business needs are always met. Keep
up the good work Rydal!!
Jon Duncan
5 years ago
Experienced excellent customer service today from Rydal Communications and from
Fiona in particular. Always great when you have a supplier who is prepared to
fight your corner !
Shane Ledger
5 years ago
Rydal Communications made contact with us regarding an offer they had on
investing in to a new telephone system. Albeit a little apprehensive due to it
being a big switch for us as a business, the offer seemed very good so we agreed
to go ahead. Since our commitment to Rydal I can honestly say the process has
been extremely seamless. All departments have been very communicative and kept
us up to date with installations and switch over dates etc. Upon install at both
offices we had an engineer called Wayne conducting the work, Wayne was extremely
helpful and went above and beyond to ensure everything was explained and working
correctly. A very good, stress free service delivered and of course a great
first impression of Rydal Communications. Shane Ledger Totally Recruitment
Limited.
Paula Anglia Karting
5 years ago
We went with Rydal for a new telephone install and are completely regretting it.
The price quoted is not the price being charged as they have now added on lots
of extras that are essential, yet not mentioned in the initial quote. We've been
going backwards and forwards for months trying to resolve this and are just met
with a take it or leave it attitude.
Vuk Bobic
5 years ago
Received quick and efficient service for my new contract phone. The handset is
great as is the plan which Rydal took the time to find for me. They are quick to
answer calls and emails whenever I need assistance and I look forward to using
them in the future!
mukesh sinah
5 years ago
We have now been with Rydall communications for nearly 5 years. I can not fault
their customer service and levels of quality. The staff are a pleasure to deal
with. If on the rare occasion we do have a problem they are always on hand to
deal with it. I would highly recommend using rydall as your communications
provider as I think they are heads and shoulders above the rest.
Gina Mattos
5 years ago
Great Service and installation, we are really happy with our new phone system.
Thanks to the team and especially Steve who helped us out of hours. Highly
recommended.
Matt Boyle
5 years ago
Rydal's team of friendly, customer centric staff have great market knowledge and
always found the best options for our circumstances. I would thoroughly
recommend their services and know they are able to react and meet any needs.
Keep up the good work guys.
Dan
5 years ago
**reply: I can send you our company name via email if you give me your contact
info - thanks. Steve from Rydal gets very confrontational when he cold calls and
can't speak to our manager (Eventhough our manager has clearly said he is not
interested) Just a tip, if you're trying to sell to a business its worth not
being aggressive as it breaks down any desire to work with your company
:)Basically, chill out Steve.
Emma Robson
4 years ago
Rydal Comms always respond in minutes to our requests for assistance. Ensuring
they go the extra mile which is something we really appreciate at Lesko Modular.
Thank you team Rydal
Tiffany Wells
4 years ago
Never given a 1 star review before! Very mislead by sales rep who promised a
certain price point but this was not delivered. Rep has now left the company but
Rydal will not take any responsibility. Whilst they do sort out issues
eventually, it takes far too long to get things sorted properly and you have to
keep chasing them. Phone diverts not actioned properly during key trading
periods. Not really the type of company we like to do business with
unfortunately. We have 3 years left of our 5 year contract and they have quoted
us an obscene amount to part company. Proceed with caution, make sure you are
aware of the Grenke rental charges and annual insurance premiums which are
automatically extracted from your bank accounts.
Trusted Media
4 years ago
Rydal and the team have been an absolute pleasure to work with, helping with a
unified solution for our business - Multi site Phone system and Mobile phones
for our staff. Customer service team have been really helpful in getting our
mobile apps configured with our desk phones so we are able to manage calls out
and about.Highly recommend the Rydal team!
Joshua Rosenbaum
4 years ago
Always quick and efficient service from the team. Mandy has been fantastic -
always quick to get back to me and get me up and running if any issues arise.
Definitely 5 star service from them!
World Mission
4 years ago
Being with Rydal for years, Mark has being such an excellent help all these
years and more recently Mandy helped resolve some issues very quickly too. Their
level of quality is superb. Thanks Rydal
Kelly Hewitt
4 years ago
Organised 2 additional handsets for our system and also had them configured for
the office. Team effort from Vikki, Kully and Fiona. thanks all. Much
appreciated.
Chris Baker
4 years ago
I have been with Rydal for a few years now. Fantastic service from Stefan
throughout, he has always kept me updated with my contract and resolved any
issues very quickly! Would highly recommend.
James Dean
4 years ago
A op class service from start to finish. Fiona helped my business every step of
the way. Nothing was too much trouble for her, amazing customer service from her
and the team.
Keith Perry
4 years ago
Great service from a great company.! The personal touch is what we really
appreciate and Leyla Panesar embodies the spirit of good effective customer
service with a smile. We have been customers for 7 years this year and I can
thoroughly recommend.
Jaswinder Sodhi
4 years ago
Josh has been always very helpful, he always take time to understand and solve
the issue. He always follow up after any technical issue is resolved and make
the system is up running as normal. Keep it up Josh and thanks for all the help.
Tristran McDowall
4 years ago
Our Company has just moved to Rydal. Installation was quick and the engineer
that put the new phone system in was a wonderful chap. Slight issues with the
new desk phone that was rectified very quickly. Cant thank Andy in Tech support
and our account liaison Lucy enough for the expedient help offered. Looking
forward to moving forward with them. Would highly recommend.
Paul Dredge
4 years ago
We have used them for last 3 years and never had any problems, any queries are
always dealt with immediately in a polite efficient manner. Recently we need to
add world traveler to our account and Mandy sorted it for me within half hour
Tiffany Mitchell
4 years ago
I spoke to Sam Holmes, Technical Specialist, to resolve my query about hold
music. Response prior to this had been slow and I was frustrated, however Sam
really turned it around and sorted out the issue really quickly for me, keeping
me informed as he went. Would be very happy to deal with Sam again. :)
Greg King
4 years ago
Following a terrible experience with another VOIP company, Rydal was a breath of
fresh air! They were quick, helpful and polite. The system worked immediately it
was plugged in. Good quality handsets and almost immediate replies to any
queries. Add to that the fact that they were one of the least expensive of all
providers, I am a very Happy Bunny.
Ian Major
4 years ago
Our small conservation/heritage charity, The Sherwood Forest Trust, upgraded our
phone system and broadband to Rydal Comms in January 2019. The service they
provide has been very stable, and any technical support has been swift and very
thorough. I give special thanks to Josh Codd and Tim Prentice who have helped us
out on several occasions. Also thank you to Layla who has provided great admin
and finance support.Keep up the good work Rydal, you're helping us protect the
world's most Outlawed Forest!!! :-)
gonzalo sojo martin
4 years ago
Mandy Bartlett has been always very helpful, she always take time to understand
and solve the issue. Great customer service and support.Thank you Mandy.
ian hunter
4 years ago
I was worried by the concept of a VOIP system when signing the agreements with
Rydal but i'm now glad to have taken the step. The install was carried out
professionally and I was impressed with the service. The service department are
supportive in dealing with the setup of the system with the huge range of
functionality on offer. We did have a few concerns with billing but these are
now fully resolved and our charges are what was agreed in the beginning - Thank
you to all the team for your continued support
Ataf Javaid
4 years ago
Matt and the team has helped me immensely in my business. Always got me the best
deal and have saved me a lot of money. Excellent service and very reliable. Matt
is always a call away. Thank you.
Sharon
4 years ago
As a company we have had the pleasure of Rydal communication services for the
past 2 years, and i must say they are an excellent company to have around
supporting our Telephone network, They are reactive when we are needing there
assistance and nothing is too much trouble, We have had no issues with them in
the 2 years we have been with them and are actually looking at other services
they offer as all companies need the customer support that Rydal offer and if
they can do this in other areas of our business that is a plus to us as a
company.
Marcos Akkaya
4 years ago
Be very careful of this company - there are lots of extra call charges and
maintenance introduced down the line which are all hidden within the small
print. Rydal were providing a good service at first but now that there are
queries and credits requested for over charging they have become extremely slow
to respond
Niraj Bhatt
4 years ago
New CCTV & Door Intercom & Access Control System installed at my business
address. The installation team were fantastic, Jamie Southerland who did the
final install and commissioning today was excellent. Very polite, professional
and friendly throughout the works and went out of his way to make sure we were
happy and satisfied with everything. Would happily recommend to anyone
considering Rydal Communications.
Karoline Newman
4 years ago
A really efficient and effective service from Rydal Communications as the
Lettering Arts Trust updated its phone system, with particular appreciation of
Lucy Pulfree and Phil Kernick's excellent support.
RWS Ltd
4 years ago
We have enjoyed a long and productive working relationship with Rydal
Communications. Our Account Manager, Mark Worraker, has always gone the extra
mile to ensure complete Customer Satisfaction. It is a pleasure to work with
such a supportive company, and individual.
Gary Turner
4 years ago
As a longstanding customer HARP has been very happy with the service received
from Rydal Communications. Everyone has always been so helpful with our calls
for support, assistance and new kit. A special shout goes to Ash Mckie and Layla
Panesar for their time, expertise and patience.
Tony Gleave
4 years ago
Fantastic service, Ash was very knowledgeable and shown a keen understanding of
our business needs during implementation and I have been continuously impressed
with the support teams efficiency and ability to resolve any issues immediately.
Lauren Mitchell
4 years ago
since signing up to Rydal, the service has been outstanding and all my queries
have been answered quickly and efficiently. A massive thank you to Leyla Panesar
who processed my order and ensured that all my needs and requirements were met
to the highest standard
Jessimiela Usidame
4 years ago
Been with Rydal for over 6 years. Mark Worraker has been exceptionally helpful.
Great service, quick responses, attention to details. Very happy with the
company and our personal account manager Mark.
158 Performance
4 years ago
The team at Rydal installed our phone system in June 2016 not only does it work
far better than than the old one but saved us over £150 pm and we experience
less down time due to disruption of service. We were impressed with the way they
handled everything from consultation to installation so when we experienced some
IT issues we contacted them first. Their knowledge and efforts have saved us a
great deal of time, expense and we have a fully working IT system tailored to
our needs. Phil Kernick, our business manager is always at hand to deal with any
issues we encounter and they are resolved efficiently and promptly and therefore
we would recommend them to anyone.
Polly Shergill
4 years ago
Simply have to give this company 5 stars for they way they handled my initial
inquiry and came up with both short and long term telephony solutions for my
business. A big shout out to Phil Kernick who has been prompt in returning
calls, emails and delivering excellent customer service. If you're looking for
telephony systems and a company that delivers what they say than I highly
recommend Rydal Communications.
Lisa Adams
4 years ago
We have used Rydal for many years now to take care of our business mobile phone
contracts, with Phil Kernick always getting us great deals. The service as a
whole is always excellent but the standout member of staff is Leyla Panesar. She
is very knowledgeable, provides solutions to any needs or problems promptly and
is always a pleasure to deal with - she's a keeper Rydal!
Graham Murphy
4 years ago
Rydal have been fantastic in supporting our communication needs at AASP.At no
time has anything been too much trouble and any issues we have had have fast
been resolved.A special thanks to Carrie-Ann, Layla, Mark, Steven and Wayne.keep
up the great work folks.
kally singh
3 years ago
Great service from Leyla and Jason. They responded promptly to the query and I
was up and running with the mobile shortly afterwards. Leyla always responds
promptly to any query or support matters.
Julian Aldred
3 years ago
Very happy to recommend Rydal Communications to anyone. From the first contact
via their web site they have been very responsive and keen to get things up and
running. I had a slightly difficult situation with a move of premises and
wanting to retain a number. Rydal have come up with solution that works
perfectly.
Brian Collins
3 years ago
We really appreciate the great service given to us by Leyla Panesar. As soon as
she became aware of the issue we were having she took charge of the situation
and ensured it was fully resolved far faster than we had anticipated. We were
impressed by both her professionalism and friendly manner. I have confidence
that if we were to have any problems Leyla would help us resolve them
Terry Watton
3 years ago
Had a visit last week from Carly Rose our new Account Director from Rydal
Communications. So glad that she popped in. She identified some areas for
improvements and upgrades to our service that will not only significantly
benefit our retail stores but will save us money in the long run. Very honest
open and friendly style of service which was really appreciated, and a breath of
fresh air in what can be a stuffy sector! I'd highly recommend Rydals approach
to customer service if you're thinking of migrating to a new service provider.
Brett Shields
3 years ago
Running a large school means I have very little time for searching through the
myriad phone deals out in the market. The team at Rydal removed all the stresses
of the selection process by giving professional, solution based advice
throughout. They were flexible to our changing needs and nothing was too much of
a problem for them. The solution provided was market leading in terms of price
and aftercare and was delivered in a world class manner. Would definitely
recommend to anyone business looking for a personal touch with a corporate edge.
Superb.
Herlander Alcobia
3 years ago
Wellington market has recently had new camera system installed and Darren who
came out to site and quoted for the job was absolutely amazing, was there every
step of the works and communicated wit us everyday to make sure the job was
being done to our standards and also the other staff that installed it all was
really good and professional, we definitely recommend this guys.
Horris Jones
3 years ago
Steff,Some feedback for your team.I have to say Leyla, Carrie and Jason have
been top draw in support of my initial call with regards to my phone still on
3G. Each one of them have shown, patience, empathy to ensure I’m set up on 4G.
They have followed up as promised and updated me with numerous calls and emails
throughout. You should be proud of the team you have for delivering an excellent
customer service.
Victoria Magnall
4 years ago
The friendly team at Rydal are very good at responding to the needs of Charles &
Dean. They understand our requirements and work to ensure customer satisfaction
is achieved. Their accessibility is notable and appreciated. Rydal recently
installed our new telephone system which enables us to provide a more
personalised customer experience and also captures useful information. Mandy,
Leyla, Fiona, Bev, Kristian and Kully are terrific to work with.
Gary Oldman
3 years ago
When our current internet and phone providers could not help when our phone
system went down, Rydal Communications stepped up to the mark.Not only was
organizing the new system with Stefan easy and to our needs but everything he
promised was delivered on time, we had a new phone system installed the next
day.Rydal Communications also have a perfect customer support team, and deal
with any problems within a timely fashion, you can also check on the progress
where it gives you the name of the technician who has been allocated your
problem.
Nicole Edwards
3 years ago
Philip Kernick from Rydal has made our upgrade of company mobiles so very easy.
It was a very helpful and efficient service we received. The whole team at Rydal
are always very friendly. Response times and keeping us updated is always good.
Great service. Thank you.
Jagdish Dhillon
3 years ago
Had CCTV installed 2 years ago and still having issues with it. There is a delay
on monitors in displaying live pictures
scott williams
2 years ago
dont touch them - most unreliable phone system / phone lines we have every had -
never had such unreliable service from any supplier
James McNicol
2 years ago
Delighted with our new Curo phone system and the service from Rydal - highly
recommended.
Gavala Chad
2 years ago
They're continuously sending out SPAM emails which clearly breach the current
GDPR guidelines as my own company has no relationship with these people. If you
receive the same marketing SPAM please report them to the ICO immediately to
help instigate the minimum £10,000 fine.
Matthew Quilliam
2 years ago
A very professional and pro-active organisation. Everything is catered for in
terms of telecoms and the team they have behind the scenes all have great
knowledge, but more so do it with the personal touch. Would recommend to any
prospective customer if they want a thorough job doing!Pleasure to work with.
Adam Palmer
2 years ago
I don't like getting automated unsolicited spam from you Steffan! Looks like
Looking at other reviews, looks like I'm not the only one either.
Tom Creasey
2 years ago
Working with our Account Manager, Phil Kernick, is always a pleasure. Phil is
swift to get back to me with queries and is always very helpful and pleasant to
chat to.I have provided 4 stars because we have had issues with support in the
past where it is sometimes slower than expected or it takes a lot of effort to
get a resolution. On the whole the service we get is very good.Since moving to
Rydal our Sales teams phone lines have been much improved over the previous
service we used and when moving premises their team were on-site to assist with
the move on the day which made everything much easier.
SilentRoses Music
2 years ago
Excellent team, went for an interviee here and the 2 ladies interviewing me were
absolutely lovely. As for the company what they do is amazing.
dale williams
a year ago
my experience with this company has been terrible so far. I work for a company
call Roofcare that used to be with a company Rydal bought out. since this has
happened, phone line are always going down.My phone in my office had been down
for months and nothing was happening, after raising this issue multiple times I
ended up moving offices as this was an easier solution then trying to get
someone from Rydal to sort this.I am only just writing a review now as are phone
line are down yet again and currently trying to run a company from a
mobile.please noteIf someone want to contact us to sort these issues you will
have to call are mobiles as are phone lines are currently down, sorry for
inconvenience.
Ady Barkess
a year ago
Having moved from BT due to continual billing issues getting a fixed contract
seemed a good idea. Rydal came recommended, all seemed good.Engineers visited
and on their recommendation on what was needed we went ahead.Have had nothing
but hassle since. Equipment that they installed keeps failing. Getting issues
resolved takes forever.Free professional voice recording is now chargeable as
the "lady we have is on maternity leave" and nobody else can do it.2 hour
ticketing system to resolve an issue just never happens.Very very poor customer
service.100% would not recommend.Seems to be an industry problem, now looking
for another supplier.
Tahlia Best
a year ago
Our Client Support Manager, Tracy Hill, is absolutely outstanding. Her customer
service is exceptional - she goes above and beyond for us to ensure the smooth
running of our business operations. Rydal are a fantastic company and employees
like Tracy are what makes them a cut above the rest! Thank you Tracy for
everything!Tahlia Best, Ballard Evans Corporate Finance Limited, Manchester.
Pedal Revolution/ Fatbirds
a year ago
Callum Smith at Rydal is the man, any time I have an issue, I end up bouncing
around the staff until I get to Callum and then he has a fix immediately. He is
a absolute hero and I'm very happy to leave a positive review for him.
Katie S
a year ago
I can't fault this company. They have provided consistently prompt, pleasant and
accurate support for my out of hours organisation.Due to the nature of our work,
calls may need to be diverted urgently and you can always rely on the team to
respond in time to keep things running smoothly.Special thanks to Josh Codd and
Jack Buchanan for your responsiveness and Tracy Hill and Callum Smith who have
been exceptionally helpful out of hours.
Olayide Onigbogi
a year ago
The customer service was quite impressive. Within 2hours, my issue was resolved.
BT was contacted and phone line fixed. I am very impressed. I have not received
this kind of speedy service in a long time in the UK. I commend the staffs for
their promptness and attention to details. I highly recommend Rydal
Communications.
printright scans
a year ago
Rydal Communications has been fantastic, it was a very complex set up with new
equipment with a complete re-install into a new premises.Lucy Pulfree was
exceptional in her understanding of what was required and guided us through to
enable a smooth transition to new up to date systems.I would highly recommend
this company and have the pleasure of being guided by Lucy as we were.Thank you
LucyBest RegardsMike DavidsonPrintright Limited
Mo Datoo
a year ago
Got stitched up with the phone system. Price for broadband for business was
excellent, little realised that Rydall Communication slipped in a 6 year phone
system when I was told it would be 3 years deal ! Obviously the info was added
later.01/09/2021: Nearly 6 months on and still no further. Price stated on
contract is not what is being charged. Cost of Hardware added to the original
contract and asked to pay separately, thus effectively paying twice for
hardware.Question's raised do not seemed to be answered directly, no voice
recording ever supplied either. Updates to follow
Tim Hall
a year ago
Our account manager Phil Kernick has been very helpful throughout our last
issue, always professional and quick to sort our issues!
Solus Testing Ltd
a year ago
We would highly recommend Rydal Communications to anyone considering changing
telephone provider.The phones and system they offer is high tech but easy to
use.I would especially like to mention Samantha Wilson (Order Delivery
Assistant) and Christian Thorley (Engineer), they were efficient, professional
and patient all they way through.They provide a brilliant after sale service as
well if you have any questions.
Debbie Rimmington
a year ago
Courtney was very helpful and she called herself to talk us through things, and
then called back later to check things were still ok and working which was very
much appreciated. Excellent Customer Service
Wayne Marriott
a year ago
All the team have been amazing, especially Samantha and Kristian. We cannot
fault their attention to detail and the work they have done to set us up with
our new phone system. Absolutely Brilliant and would definitely recommend them.
Jamie Atkinson
a year ago
Asked for assistance to obtain a report, Tracy was fast and efficient in
resolving my query!
Toby Atkins
a year ago
Customer service is second to none! No waiting around on hold, always there to
help
Stunt92 UK
a year ago
How funny is it that they ask £50 to make a small change on our phone system?
When we ask why they charge extra, they said me that they are very busy, which
is not my problem. So disappointed.We had enough issues with this company and we
are regretting now for signing up the long term contract.Do not trust what the
salespersons saying
Julie Thompson
a year ago
I would like to thank all the team at Rydal communications for their excellent
support has a team they went far and beyond what you would expect to ensure that
my care home had a phone line and internet connection the day before Christmas
Eve so the thirteen residents could speak to their families over the holiday
period .A special thank you to Cortney and Bailey also to Tracy Hill manager you
have a great team lead by a knowledgeable also caring person makes all the
difference to the service you receive from this companyThank you again from me
also the staff team at Oakland's more importantly the residents at Oakland'sAll
the very best for 2022
Jason Crick
a year ago
The service we have received so far from Rydal has been 1st class, from the
initial contact to the installation of our phone system we have been very
impressed with this company.
Rosemary me
a year ago
OVERALL pleased with the service from Rydall, one key contact throughout set up
stage. A few teething issues and a little miscommunication at the start over
what the phone systems can offer but dealt with by the end of the set up process
and they worked with us to try and find solutions. Josh Codd ran a brilliant
training course on the portal aspect of the system to ensure we were comfortable
takin off on our own with it.
Mike Roberts
a year ago
Highly recommend Rydal Communications. Our account manager Jack has been
extremely helpful and is a great support to Mike Roberts Property.
Tim Thompson
a year ago
Courtney Lake is always enthusiastic and helpful giving full answers to any
queries I raise . A real asset to your business
Richard James
12 months ago
Rydal Communications really are a great company to work with. Any problems we
have had with our VOIP telephone system are quickly and efficiently resolved. If
only all companies were this good!
Edouard Leriverend
12 months ago
I find the way Rydal operates almost dishonest. There are plenty of small prints
they never tell you about, and you end up having to pay extortionate fees for
aditional services or if you want to leave.
Simon Bell
12 months ago
Great company. Rydal have brought me up to speed in a number of communication
areas. I didn't realise how much tech you can have these days for a relatively
modest price. Great service, and genuinely nice people too.
James Rochester
12 months ago
Excellent company, always a pleasure to work with.The only downside if the owner
is a United fan!
Angie Waring
12 months ago
we switched our communication system over to Rydal last year, we encountered a
few initial teething problems, however Jack Marriott and the team at Rydal did a
great job in getting everything sorted for us, would highly recommendcheers
guysCrampton & Moore
Paul Walker
12 months ago
I’m a firm believer all feedback is important good or bad.Our overall experience
with Business Consultant Stefan was nothing but a true professional. We had a
couple of meetings with him and a couple of telephone calls too.So why the 4
start review you may ask.Unfortunately for Stefan his colleague Winston, who
he’s a lovely fella and I’m sure means well. Came out with him on his second
visit and pulled out every sales tactic in the book to try and get us over the
line. Look I’m in sales and I get it to a certain degree, but know your
audience.Now prior to this visit we had already planned to sign up, due felt it
was everything we was looking for. However Winston’s Techniques were a bit over
powering almost double glazing like. This but doubt into our minds and then lead
us to not sign up on the day and then take a further appointment with your
competitors HiHi. Which then lead us to sign up with up with them instead.Stefan
is a massive credit to your business even the way he held himself, even when I
told him about our decision. As I said before a true professional.If I hadn’t
have had this service from him, this would have probably been a 1-2 star
review.Hopefully lessons can be learnt here.Still wish you great success and you
still have a great product.
Mollie Wain
12 months ago
5 star service, sorted out all teething problems immediately when we first
joined. Never had any problems all issues. Telephones are very easy to use. Jack
let us know about the up coming progressions with the website and app. Happy
with the service. It is nice that the account manager Jack Marriott popped in
and introduced himself. - David Wain Insurance Services
Cherish Funeral Directors
12 months ago
We've changed from our old supplier BT to Rydal Communications for our phone and
broadband at our Funeral homes, and we've never looked back!We looked at the
different phones they offered and we chose Grandstream! phone system, and the
phones are amazing! Its everything and more that we ever wanted. The phones can
do everything and more!Our Account Manager Jack Marriott Has been amazing from
day one!6 months later, he still goes above and beyond! He is brilliant and all
my staff love him!On one occasion, we wanted to try something with your new
phones, and within two hours on the same day, Jack was in our office showing us
how to do it!I'm over the moon that we chose Rydal, and we are very fortunate
that Jack is our account ManagerI deal with lots of different suppliers and
account managers, and I've got to say that Jack is the BEST account Manager that
I've ever dealt with within a business industry!I've always tried to catch Jack
out on his knowledge, but Jack knows everything inside and out! He wins
everytimeI highly recommend Rydal and Jack Marriott, and as we are expanding our
business, Jack has sorted everything out for me, and stress free!Keep up the
good work JackFromTim HallManaging DirectorCherish Funeral Directors LTD
Giles Robinson
11 months ago
We started dealing with Rydal five years ago moving all our IT and phone systems
over to them and have continued to use them due to their reliable service. Phil
Kernick and his team do a great job looking after our needs.
Toby Lowther
11 months ago
Rydal have been providing our telephones and IT for over 3 years now and I would
have no hesitation in recommending them to other businesses. Our Account Manager
Phil K is always on hand to answer queries and provide quotes for additional
hardware in a timely manner. The Support Team are also incredibly efficient in
resolving any issues we may have.
Megyn Askew
11 months ago
Phil has always been very helpful to find the best deal. Communication is great
and always responds quickly. Throughout the year, if I have any issues or
queries, Phil will respond and resolve straight away.
Deb Smith
11 months ago
We have recently switched our provider to Rydal Communications and would highly
recommend to anyone looking to change their telephone provider.The Installation
was very quick and efficient. Any initial teething problems we had with the
telephone system were sorted for us straight away and the support team are very
quick in getting back to us with any queries we have.Jack Marriott who is our
Account Manager, has been extremely supportive and helpful from our initial
presentation meeting with him through to installation, his product knowledge
gave us the confidence to make the switch to Rydal and is always on hand should
we need him.DEB SMITHTOTALITYGCS LTD
Russ Tranter
11 months ago
We've been using Rydal since 2016 and I would fully recommend their services.
We've had zero downtime, no problems whatsoever. Jack Marriott, who is our
account director, has also led us through new technologies and installations
listening carefully to our communication needs. Top notch! Tranters Limited,
Derby
Adele Rice
11 months ago
We have had our telephone system through Rydal Communications for over 5 years
and would definitely recommend them to others. Their customer support is really
helpful and sorts any issues in a timely manner. Our account manager is Jack
Marriott, who is really helpful and supportive. He is in regular contact with us
which is a nice touch. Great job Rydal!
Andrew Atkinson
11 months ago
We have been using Rydal Communications since 2016 as our service provider of
choice. Rydal have always been excellent, extremely helpful if we have ever had
to make changes to our telephone system & nothing is ever to much trouble.We
have just renewed our services again and our account manager Jack Marriott has
been great.Andrew(Managing Director) - Active Group
Frank Walker
11 months ago
Luke has been amazing since we started to look at a new telephone system for our
business. Nothing was a propblem even though there were many changes and
different ideas. Would highly recommend working with Luke. Thank you
Jane Galvez
10 months ago
Sharon at Rydal Communications has been extremely patient setting up our new
phone system. We are a busy consultancy and not always available to talk to!
Sharon has taken this in her stride and her service has been excellent given all
the challenges we have presented her with.Thank you Sharon!
Vantage VCLTD
9 months ago
Having recently moved over to Rydal, I can say that the switch was painless and
extremely efficient. Our coordinator Sharon was on hand every step of the way
and kept everything running smoothly. The service so far has been excellent and
I would highly recommend Rydal.
Glos Osteo
8 months ago
We updated our phone system and are working through the changes that this has
created. We find Rydal full of help with good helpful staff that are accessible
on the phone, knowledgable and keen to provide an excellent service. Our project
manager Sharon Fleet and our on-site engineer Chris were worthy of a special
mention for going beyond our expectations! Thank you
Christina Davis
5 months ago
We have been using Rydal for over 18 months. They are very professional and
should we have any queries, they are quickly answered. When new phones need to
be set up, they are very prompt and we are very happy with the service provided!
Would highly recommend Rydal Communications! Recently, Sharon has helped us and
she was excellent!
Naheed Kausar
4 months ago
We have just joined Rydal and so far we have been happy with their service. The
engineer Derek was really nice and set up all the phone systems with minimal
disruption and he gave some brief advice on the benefits included with the
phones and what can and cannot be done.The office support Co-ordinator Sharon
Fleet is helpful with the administration support and is easy to contact with any
queries, which she resolve very quickly.
Thomas Clark
6 months ago
Rydal have served our business for many years, and have taken their service up
to the next level recently. This year, we decided to upgrade all of our phones
and connections. Jack made sure that our contract was a best fit and appropriate
to our needs, while Sharon has gone the extra mile to ensure all was implemented
smoothly. Support and response time for any queries is very good.
Lynda Allsopp
3 months ago
We as a Company have just joined Rydal and we are very happy with the Service we
have received. Chris the Installer of the new equipment did a great job – neat
and tidy and was very helpful by talking through any concerns and putting my
mind at ease. Sharon the Office Co Ordinator was very efficient on all the
administration side and guided us with ease through out the whole process.We
would highly recommend this Company if you were thinking of changing your
telephone provider.
Alison Huxham
a month ago
So glad we switched to Rydal some 12 months ago. We had an issue last week
whereby we lost all connectivity. Andy S took up our case and liaised with our
IT support company to find the source of the problem. Andy then brought in Chris
(an engineer from Rydal) who attended the site and got us back up and running.
So nice to be kept informed as to what's going on at each step of the way. They
are a pleasure to deal with and we would thoroughly recommend them.
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