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AmplifAI in the Gartner® Hype Cycle™ for Hybrid Work

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ALL VERTICALS


RETAIL


FINANCIAL SERVICES


HEALTH CARE


TRAVEL & TOURISM


COMMUNICATIONS & MEDIA


TECHNOLOGY


BPOS AND OUTSOURCERS


WORK AT HOME


HOSPITALITY

Resources


RESOURCES LIBRARY

Amplifai's Extensive Resource Library


CASE STUDIES

The Accelerated Results


COACHING GUIDES

Best Practices for Contact Center Coaching


COMPANY

Overview Video and Flyer


LOGO & BRAND

Downloadable AmplifAI Assets


DATA-DRIVEN LEARNING AND TRAINING

Learning Intelligence and Free Micro-Learning Library


CALL CENTER COACHING

The Comprehensive Guide to Improving Agent Performance
Start Learning

Partners


PARTNER OVERVIEW

Learn about our partner opportunities.


BECOME A PARTNER

Join and discover the benefits today!


INTEGRATIONS

Learn about AmplifAI's Integrations.


REGISTER A LEAD

Get credit for your lead.

Blog
Company


ABOUT US

The Company, Team and Mission


CONTACT

Sales, Support & General Info


NEWSLETTER

Stay up to date with AmplifAI


PRESS & EVENTS

AmplifAI in the news and in person


Schedule Demo

Agent Productivity
Average Handle Time - AHT
Customer Satisfaction - CSAT
Customer Experience
Retail
Sales



BETTER AGENT PRODUCTIVITY, CSAT, AND ADDITIONAL REVENUE FOR THE HOME DEPOT


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THE AMPLIFAI EFFECT: MEASURABLE ROI


4%

Increase in Agent Productivity
20%

Increase in Customer Satisfaction
$135 MM

Increase in Incremental Annual Revenue

Contents
OpportunityPrevious Pain PointsAHT performed better than the line of business

Download Case Study

Schedule Demo


OPPORTUNITY

A global home improvement retailer wanted to ensure agents were knowledgeable of
their products and can quickly address customer questions efficiently. They
wanted to:

 1. Measure the impact of coaching sessions between supervisors and agents
 2. Identify behaviors that align with agent performance


PREVIOUS PAIN POINTS

 * Customers demanded expertise in all problems and products by the associates,
   impacting customer satisfaction 
 * Lengthy preparation during the associate feedback process left little time
   for delivery
 * Frontline agents' performance declined without effective coaching


AHT PERFORMED BETTER THAN THE LINE OF BUSINESS

 * 4% increase in agent productivity
 * 20% increase in customer satisfaction
 * $135,000,000 increase in annual revenue

‍



‍

> “AmplifAI has allowed the associates to be in control of their own
> performance. They’re seeing their direct impact on metrics like AHT,CSAT, and
> Revenue and it’s driving results.. ”

Operations Supervisor, The Home Depot

Agent Productivity
Average Handle Time - AHT
Customer Satisfaction - CSAT
Customer Experience
Retail
Sales


MORE CUSTOMER STORIES




HOW WOODFOREST NATIONAL BANK ACHIEVED A 16% FCR IMPROVEMENT AND A 17% CUSTOMER
SATISFACTION INCREASE WITH EMPLOYEE-CENTRIC AI

Read more



INCREASED NPS BY 20% IN FIRST 90 DAYS POST ONBOARDING

Read more



TRAVEL LEADER BOOSTS SOLVES PER DAY BY 34% IN FIRST 90 DAYS POST ONBOARDING

Read more



START MAXIMIZING PERFORMANCE AND ENGAGEMENT NOW.




Request a demo today and see how your contact center can improve employee
performance, engagement and bottom-line results


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Latest Resources
CCW Las Vegas 2024
Best Call Center QA Software Tools 2024
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Top 50 Customer Service Leaders
Call Center Productivity: Ultimate Guide to Metrics, Importance, and Strategies


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