community.docusign.com Open in urlscan Pro
2600:9000:223f:c000:13:66a6:ae40:93a1  Public Scan

URL: https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source=postsend
Submission: On September 12 via api from US — Scanned from DE

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ESIGNATURE

Have Docusign eSignature questions? Find answers here!


 * 4,537 Topics
 * 13,554 Replies

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4537 Topics
Recently Active
Most Replies Most views Newest First
Lindsay.RothfeldDocusign Employee
published in eSignature
What kind of template do you need help building?

Are you struggling to build a template or unsure where to begin? Community
member and Docusign expert @sofian_solusign is leading another workshop on
Wednesday, September 4th at 9am PT. Last workshop, he demonstrated the building
of a Non Disclosure Agreement. Register to attend next week’s session and tell
us what type of template you’re looking to build. Register here. And if there
are other topics you’d like covered in an Ask the Expert session, let us know in
the comments 👇

1220

16 days ago
K

kellymayNewcomer
asked in eSignature
Rotating Page


I am having a problem processing my documents through DocuSign. Previously, I
have been able to rotate a page so that I can have a signer sign the page
correctly. Today when I try to do that I am getting a notification that the
document cannot be edited. I have worked through all the troubleshooting topics
and am still having the issue.

02
C

35 minutes ago
C

charajasmineNewcomer
asked in eSignature
No spaces when client opens document


The document looks fine on my end. My client sent a screenshot of what the
document looks like. All the words look like one long sentence. No spaces. What
do I need to do to fix this?

02
C

36 minutes ago
A

Amy BoehmckeNewcomer
asked in eSignature
Signing Document Before Sending


Is there a way to sign a document before sending to other recipient(s) for
signature? I most frequently use DocuSign through the Procore integration, and
follow these steps: Create the envelope and set the signing order with myself
first. Click Send. Re-access the envelope via Procore or the email to sign.
After I sign, an email is sent saying that I have corrected the document. At
this point, the second signed can no longer access the document to sign. Has
anyone figured out a solution to this issue? Many thanks in advance!!!

02
C

36 minutes ago
M

MCRLNewcomer
asked in eSignature
How to assign a witness on docusign contract


I have been sent a contract to sign by a publisher and it needs to be witnessed.
Everyone else who needs to sign the document has signed it so I don’t want to
mess it up by doing the wrong thing. I have signed it myself and now it is
asking me to “assign a witness signature”. But there are no instructions how to
do it and when I click on that field it looks like I am going to sign it again
myself, instead of my witness. Could someone please explain the correct
procedure? Thank you.

02
C

37 minutes ago
C

CHTorontoNewcomer
asked in eSignature
DocuSign Frame numbers - are they randomly generated?


When using the DocuSign frame on documents, are the number below the signature
randomly assigned? For example, if I sign numerous documents - will the numbers
below my name at the bottom of the frame always be the same? Or do they change
from document to document? Please see below (the identifying signature has been
removed)

04
C

38 minutes ago
P

PeteNewcomer
asked in eSignature
E-Signature Error on French Gov Site


Hello, I am receiving this error on a French Gov site, which I need to
electronically sign a document.error I am getting:------------------------Your
signature is not valid: The summary was signed with a foreign certificate
outside the EU and whose certification authority is not present among those
defined in the eIDAS trust lists. Your signature is therefore not considered
valid since we cannot find the certification authority of the certificate used
among the eIDAS trusted lists. We invite you to contact your signature provider
in order to have a compliant
signature.---------------------------------------What is strange is your company
is listed as a valid third party for electronic signatures.Here is the French
gov site that recommends your platform:
https://www.francenum.gouv.fr/guides-et-conseils/pilotage-de-lentreprise/dematerialisation-des-documents/la-signature#avancee
Here is original error message not translated: Votre signature n'est pas valide
: La synthèse a été signée ave

010
N

2 hours ago
J

jsul2024Newcomer
asked in eSignature
Switch the demo environment to the standard plan


Hey there, I’m running a demo environment before we start with the productive
environment. As a start we booked the standard plan and we were wondering, if we
can switch the demo environment to standard as well, so we only have the admin
options (according to our plan) available. At the moment it looks like our demo
environment is running on a professional plan. Can anyone help me out? Thanks a
lot

03
N

2 hours ago
J

JrsmithNewcomer
asked in eSignature
date/time stamp


If I send someone a docusign to sign, does it automatically show the date? If
they print the docusign as a pdf, does the date show? Or is it all dateless?

04
N

2 hours ago
M

Mike34Newcomer
asked in eSignature
Support help


We signed a contract a couple days ago and we have a question and the sales rep
has now ghosted us and does not return any emails. I can’t find a support phone
number to call. Can anyone help us get in touch with someone at this company
that will assist us with our question. I’m very concerned that the moment we
signed a contract, we find it impossible to get any assistance.

04
N

2 hours ago
G

Gary CookeNewcomer
asked in eSignature
Email Replies


Hi There, I just wanted to ask is it possible or how do I set up my DocuSign
that I get an email each time someone has signed their part? I don't seem to be
getting emails letting me know someone has signed until the last person signs. I
used to get a message each time a person had signed. Thanks, Gary

03
N

2 hours ago
E

EWGNewcomer
asked in eSignature
Disable CoC download


Hello, I would like to disable the ability to download the Certificate of
Completion from DocuSign account. Please note that I am not referring to the CoC
attached to completion emails. I mean the ability to download it for the
signers. The reason why I want to do this is that the CoC includes information
such as the email address of the signers; in our context, we send envelopes to
two counterparts and we do not want that they see each other’s email addresses.
Thanks,Gianfranco

03
N

3 hours ago
G

GJNNewcomer
asked in eSignature
How do you deal with someone who is leaving and has documents in progress of
being signed?


One of our users (also an administrator) is leaving our firm shortly. I
currently have shared access to her folders so I can see everything she’s sent
out and completed items etc. But what happens when she leaves? I don’t want to
lose all the documents she’s sent out that haven’t yet been completed (and I
don’t want to loose the completed one’s either - although I know I can pdf those
and save them elsewhere). Do we need to keep her account open? If we close it,
will we lose everything? This must be regular occurance, so wondering how to
deal with it. Many thanks

00

6 hours ago
R

rathorprNewcomer
asked in eSignature
Sign already digitally signed doc


Getting Docusign error while trying to sign doc which is already digitally
signed. Unable to load the document. The document needs to be repaired and that
would invalidated existing digital signatures. Please repair the document, then
get it signed and uploaded again

00
R

7 hours ago
K

kniebelerObserver
asked in eSignature
Switching Signatures


Hi There, I have two different signatures (one has to have i.A. as a prefix due
to German regulations) and find no way to chose the signature while i prepoare
and sign a document. Can you help? Thanks

00
K

7 hours ago
A

AHCRNewcomer
asked in eSignature
Bulk Send Error DocGen creation failed


I am trying to do a bulk send but I keep getting this error on all of my
entries. DocGen creation failed. DocGen creation failed. One or more validation
errors occurred. I used the template provided for the bulk send.Anyone have any
insight in as to why this is happening?

01
A

8 hours ago
S

StavroulaObserver
asked in eSignature
One envelope with 2 documents to be signed


Hello All, I sent an envelope to a recipient that it contains 2 documents that
need signature. The recipient signed only one of the two and completed the
process but the issue is that the status is complete even if only one of the 2
documents was signed. Is there any way to be sure that I will have complete
status only if both docs will be signed? Thank you!

01

9 hours ago
M

Moya SunNewcomer
asked in eSignature
Whether there is an option to send notification email to all signatories or
specific signatories i.e. not just to those who are pending with signature


Hi Team, could you kindly advise whether there is an option to send notification
email to all signatories or specific signatories i.e. not just to those who are
pending with signature? Looking forward to your response. Thanks!

04

9 hours ago
B

bmillerNewcomer
asked in eSignature
Bulk send multiple documents to one recipient.


I often send 8 documents to one sender for signatures. Currently the recipient
must sign each one individually. How can the recipient sign just one time via
DocuSign but populate all 8 documents?

05
B

9 hours ago
M

MinJi KimNewcomer
asked in eSignature
Something went wrong with the invitation_ can not access to file to sign.


Hello. I got an email from parter company. However when I click the button to
sign I cannot access to contract to sign. There is a pop up “Something went
wrong with the invitation.” Whenever I log in to my account even I cannot see my
contract eventhough I was in the receipient. Could you help me how to solve this
problem?

012
S

10 hours ago
Emad RadwanNew Voice
asked in eSignature
Template Navigator


Hello, How can I customize tab/column in Template view Navigator bar? For
example, I would like to add Tab/Column called Product Type or Product name next
between Name & Owner. Name Owner Powerforms Created Date Last Change Folder

01
N

10 hours ago
mshealyTroubleshooter
asked in eSignature
esig-web form- conditional fields


its giving me an error saying i can’t use a field for conditional if its
assigned to another user. i want additional degree order and print formatting to
display for the approver, if Additional Degree 1 is checked.

11
N

10 hours ago
I

igutowskiNewcomer
asked in eSignature
signs with witness


Hi, i just bought Bussines Pro plan of Docusign and I have kind of simply
problem. I can’t pick “sign with witness” option in proper place. I have only 4
standard options: Need to sign, in person signer, receives a copy, needs to
view. tbh I choose that plan only for that, and case is pretty urgent.

01
N

11 hours ago
F

fbackNewcomer
asked in eSignature
Creating templates to add to another template


Hi everyone, is it possible to create a template in docusign (in my case a
questionaire) which I can add to other templates, that I don’t have to add all
the fields in the questionare each time I need it in different templates? Kind
regards, Franzi

01
N

11 hours ago
A

Abbas KhanNewcomer
asked in eSignature
Disable Shared Access


Hello, Is it possible to disable “Manage Shared Access” button for all or
specific users? If not, then is it possible to enable notifications with Shared
Access? For example, as an admin if I give user A Shared Access to user B’s
envelopes, I want that both users should receive notifications of this change.
Thanks!

00
A

13 hours ago
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