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United StatesChange Country
 * My Account
   
   Card Accounts
   
    * Create Your Online Account
    * Account Home
    * Confirm Your Card
    * Statements & Activity
    * Account Services
    * Card Benefits
   
   Business Accounts
   
    * Small Business
    * Merchant Home
    * American Express @Work
   
   Other Accounts and Payments
   
    * Savings Accounts
    * Send Money & Split Purchases: Venmo and PayPal
    * Membership Rewards® Point Summary
   
   Tools and Support
   
    * FICO® Score and Insights
    * CreditSecure®
    * Forgot User ID or Password?
    * Security Center
   
   
 * Cards
   
   Personal Cards
   
    * View All Credit Cards
    * Travel Credit Cards
    * Cash Back Credit Cards
    * No Annual Fee Credit Cards
    * Credit Intel – Financial Education Center
   
   Business Credit Cards
   
    * View All Business Credit Cards
    * Most Popular Business Credit Cards
    * Travel Business Credit Cards
    * No Annual Fee Business Credit Cards
    * Flexible Payment Business Credit Cards
   
   Corporate Programs
   
    * View All Corporate Cards and Programs
    * View All Corporate Benefits
    * Corporate Green Card
    * Corporate Platinum Card
    * Corporate Purchasing Card
    * Personal Card Annual Credit
   
   Prepaid Cards
   
    * View All Prepaid & Gift Cards
   
   
 * Banking
   
   Personal Savings
   
    * View All Savings Products
    * High Yield Savings (HYSA)
    * Certificates of Deposit (CD)
    * Savings Help & Support
   
   Personal Checking and Loans
   
    * Personal Checking
    * Personal Checking Help
    * Personal Loans
    * Personal Loans Help
   
   Personal Financial Management
   
    * Investment Management
   
   Business Banking
   
    * Business Checking
    * Business Line of Credit
   
   
 * Travel
   
   Book And Manage Travel
   
    * Book a Trip
    * Book Fine Hotels + Resorts®
    * Book The Hotel Collection
    * Book International Airline Program
    * Book Cruise Privileges Program
    * Manage My Trips
   
   Travel Inspiration
   
    * View Travel Programs and Benefits
    * Luxury Travel Trends
    * Cruises and Custom Vacations
   
   Business Travel
   
    * Corporate Travel Solutions
    * Meetings and Events
   
   Services and Support
   
    * Purchase Travel or Car Rental Insurance
    * How to Book a Trip with Points
    * How to Redeem Travelers Cheques
    * Travel Help Center
    * Global Assist Hotline
   
   
 * Rewards & Benefits
   
   Rewards
   
    * Membership Rewards® Program
    * Cash back
    * Refer a Friend
   
   Benefits and Offers
   
    * View All Benefits
    * Travel
    * Amex Offers
    * Entertainment and Events
    * Shopping
    * Security
   
   Manage Membership
   
    * Dashboard
    * Rewards Summary
    * Points Value Calculator
    * Cover Card Charges
    * Pay with Points
    * Redeem points for Gift Cards
   
   Support
   
    * How do I find and add Amex Offers to my Card?
    * View all FAQs
   
   
 * Business
   
   Business Services
   
    * Business Services Home
    * View All Business Credit Cards
    * View All Corporate Cards and Programs
    * View All Corporate Benefits
    * Business Class: Trends & Insights
   
   Checking & Payment Products
   
    * Business Checking
    * vPayment
    * International Payments
    * View All Payment Solutions
   
   Funding Products
   
    * Business Line of Credit
   
   Merchant Services
   
    * Merchant Home
    * Accept the Card
    * Merchant Payment Solutions
    * Get Support
   
   

--------------------------------------------------------------------------------

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MONEY SERVICES BUSINESS DISCLOSURES

 

 

ALASKA CUSTOMERS

 

In the event of a complaint, please contact American Express customer service at
(855) 606-5726 for assistance with prepaid cards.  For Alaska Residents Only: If
your issue is unresolved by American Express ((855) 606-5726), please submit
formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form
here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdflink-out. Submit
formal complaint form with supporting documents to Division of Banking &
Securities, PO Box 110807, Juneau, AK 99811-0807.  If you are an Alaska resident
with questions regarding formal complaints, please email us at
dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.

 

 

ARIZONA CUSTOMERS

 

If you have questions or complaints with respect to any aspect of the money
transmission services provided by American Express Travel Related Services
Company, Inc. and/or American Express Prepaid Card Management Corporation, you
may contact the Arizona Department of Insurance and Financial Institutions at
(602) 364-3100.

 

 

CALIFORNIA CUSTOMERS

 

If you have complaints with respect to any aspect of the money transmission
activities conducted at this location, you may contact the California Department
of Financial Protection and Innovation at its toll-free telephone number,
1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the
Department of Financial Protection and Innovation, Consumer Services, 2101 Arena
Boulevard, Sacramento, CA 95834.

 

 

COLORADO CUSTOMERS

 

Please see the following customer notice from the Colorado Division of
Banking: Colorado Division of Bankinglink-out

 

 

CONNECTICUT CUSTOMERS

 

American Express Travel Related Services Company, Inc (NMLS ID# 913828) and
American Express Prepaid Card Management Corporation (NMLS ID# 913823)
are licensed as money transmitters by the Connecticut Department of Banking.

 

 

GEORGIA CUSTOMERS

 

American Express Travel Related Services Company, Inc (NMLS ID# 913828, GA
License #9001) and American Express Prepaid Card Management Corporation (NMLS
ID# 913823, GA License #29985) are licensed as money transmitters by the Georgia
Department of Banking and Finance.

 

 

ILLINOIS CUSTOMERS

 

Suspected violations of the Transmitters of Money Act may be reported to the
Illinois Department of Financial Institutions by calling 1-888-473-4858 (TYY:
1-866-325-4949).

 

 

MARYLAND CUSTOMERS

 

The Commissioner of Financial Regulation for the State of Maryland will accept
all questions or complaints from Maryland residents regarding American Express
Prepaid Card Management Corporation (NMLS ID 913823) and/or American Express
Travel Related Services Company, Inc. (NMLS ID 913828) at: Office of the
Commissioner of Financial Regulation, 1100 North Eutaw Street, Suite 611,
Baltimore, Maryland 21201 or by phone at 1-888-784-0136.

Consumers may verify American Express’ licensing status by visiting the
Nationwide Multistate Licensing System & Registry (NMLS) consumer access website
at https://www.nmlsconsumeraccess.org/link-out.

 

 

MINNESOTA CUSTOMERS

 

If you have questions or complaints with respect to any aspect of the money
transmission services provided by American Express Travel Related Services
Company, Inc. and/or American Express Prepaid Card Management Corporation, you
may contact the Minnesota Department of Commerce at (651) 539-1600.

 

 

NEVADA CUSTOMERS

 

If you have questions or complaints with respect to any aspect of the money
transmission services provided by American Express Travel Related Services
Company, Inc. and/or American Express Prepaid Card Management Corporation, you
may contact the Nevada Financial Institutions Division at (702) 486-4120.

 

 

NEW YORK CUSTOMERS

 

American Express Prepaid Card Management Corporation and American Express Travel
Related Services Company, Inc. are licensed as Money Transmitters by the New
York State Department of Financial Services. New York customers can direct
unresolved complaints to: Consumer Assistance Unit, NYS Department of Financial
Services, One Commerce Plaza, Albany, NY 12257.  You may contact the Department
at 1-877-BANK-NYS (1-877-226-5697). 
Website: http://www.dfs.ny.gov/consumer/fileacomplaint.htm.

 

 

NORTH DAKOTA

 

If you have questions or complaints with respect to any aspect of the money
transmission services provided by American Express Travel Related Services
Company, Inc. and/or American Express Prepaid Card Management Corporation, you
may contact the North Dakota Department of Financial Institutions at (701)
328-9933.

 

 

PENNSYLVANIA CUSTOMERS

 

American Express Prepaid Card Management Corporation and American Express Travel
Related Services Company, Inc., are Licensed to Transmit Money by Check, Draft
or Money Order By The Department of Banking and Securities, Commonwealth of
Pennsylvania.

 

 

TENNESSEE CUSTOMERS

 

If you have questions or complaints with respect to any aspect of the money
transmission services provided by American Express Travel Related Services
Company, Inc. and/or American Express Prepaid Card Management Corporation, you
may contact the Tennessee Department of Financial Institutions at (800)
778-4215.

 

 

TEXAS CUSTOMERS

 

American Express entities, American Express Travel Related Services Company,
Inc. and American Express Prepaid Card Management Corporation are Texas
Department of Banking money services business license holders. If you have a
complaint regarding an American Express prepaid card, contact the customer
service division of American Express by calling the number on the back of your
prepaid card or 1-855-606-5726. If you have a complaint regarding an American
Express® Travelers Cheque product or purchase of foreign currency, contact the
customer service division of American Express by calling 1-800-221-7282. If you
have a complaint regarding the American Express FX International Payments
service, contact the customer service division of American Express by calling
1-888-391-9971. If you have a complaint regarding payments enabled through
American Express One AP™ and Vendor Payment Services Amex ACH through Sage
Intacct, contact the customer service division of American Express by calling
1-855-431-2430. After contacting our customer service division, if you still
have an unresolved complaint, please direct your complaint to: Texas Department
of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554
(toll free), www.dob.texas.govlink-out, consumer.complaints@dob.texas.gov. For a
listing of locations that sell Gift Card products, please see the Texas PCMC
Authorized Delegate List and for a listing of locations that sell Serve
and Bluebird products, please see the Texas TRS Authorized Delegate List.

 

 

ALL CUSTOMERS



American Express Travel Related Services Company, Inc. maintains all money
services business licenses necessary to engage in its activities, including
money services business licenses in the following states and jurisdictions:

Jurisdiction
Regulatory Agency
Type of License
ALABAMA
Alabama Securities Commission
Money Transmitter
ALASKA Alaska Division of Banking and Securities Money Services Business ARIZONA
Arizona Department of Insurance and Financial Institutions Money Transmitter
ARKANSAS Arkansas Securities Department Money Transmitter CALIFORNIA
California Department of Financial Protection and Innovation Money Transmitter
COLORADO Colorado Division of Banking Money Transmitter CONNECTICUT Connecticut
Department of Banking Money Transmitter
DELAWARE Delaware Office of the State Bank Commissioner Check Seller, Money
Transmitter DISTRICT 
OF COLUMBIA District of Columbia Department of Insurance, Securities and Banking
Money Transmitter FLORIDA Florida Office of Financial Regulation Money
Transmitter GEORGIA Georgia Department of Banking and Finance Money Transmitter
GUAM Department of Revenue and Taxation Foreign Exchange / Travelers Checks
HAWAII Hawaii Division of Financial Institutions Money Transmitter IDAHO Idaho
Department of Finance Money Transmitter ILLINOIS Illinois Department of
Financial & Professional Regulation Division of Financial Institutions Money
Transmitter INDIANA Indiana Department of Financial Institutions Money
Transmitter IOWA Iowa Division of Banking Money Services KANSAS Kansas Office of
the State Bank Commissioner Money Transmitter KENTUCKY Kentucky Department of
Financial Institutions Money Transmitter LOUISIANA Louisiana Office of Financial
Institutions Sale of Checks / Money Transmitter MAINE Department of Professional
& Financial Regulation - Bureau of Consumer Credit Protection Money Transmitter
MARYLAND Office of the Commissioner of Financial Regulation – Maryland
Department of Labor, Licensing and Regulation Money Transmitter MASSACHUSETTS
Massachusetts Division of Banks License No. CS0005 Check Seller MASSACHUSETTS
Massachusetts Division of Banks License No. FT0599 Foreign Transmittal Agency
MICHIGAN Michigan Department of Insurance and Financial Services Money
Transmitter MINNESOTA Minnesota Department of Commerce Money Transmitters
MISSISSIPPI Mississippi Department of Banking and Consumer Finance Money
Transmitters MISSOURI Missouri Division of Finance Sale of Checks and Money
Transmitter
NEBRASKA Nebraska Department of Banking and Finance Money Transmitter
NEVADA Nevada Department of Business and Industry Money Transmitter NEW
HAMPSHIRE New Hampshire Banking Department Money Transmitter NEW JERSEY New
Jersey Department of Banking and Insurance Money Transmitter NEW MEXICO New
Mexico Financial Institutions Division Money Transmitter NEW YORK State of New
York Department of Financial Services Money Transmitter NORTH CAROLINA North
Carolina Commissioner of Banks Money Transmitter NORTH DAKOTA North Dakota
Department of Financial Institutions Money Transmitter OHIO Ohio Division of
Financial Institutions Money Transmitter OKLAHOMA Oklahoma Office of State Bank
Commissioner
Sale of Checks OKLAHOMA Oklahoma Office of State Bank Commissioner
Money Transmitter OREGON Oregon Division of Finance and Corporate Securities
Money Transmitter PENNSYLVANIA Pennsylvania Department of Banking and Securities
Money Transmitter PUERTO RICO Commissioner of Financial Institutions of Puerto
Rico Money Transmitter RHODE ISLAND Rhode Island Division of Banking Currency
Transmitter SOUTH CAROLINA South Carolina Attorney General Money Transmitter
SOUTH DAKOTA South Dakota Division of Banking Money Transmitter TENNESSEE
Tennessee Department of Financial Institutions Money Transmitter TEXAS Texas
Department of Banking Money Transmitter UTAH Utah Department of Financial
Institutions Money Transmitter
VERMONT Department of Financial Regulation Money Transmitter
VIRGINIA Virginia Bureau of Financial Institutions Money Transmitter WASHINGTON
Washington Department of Financial Institutions Money Transmitter WEST VIRGINIA
West Virginia Division of Financial Institutions Money Transmitter WISCONSIN
Wisconsin Department of Financial Institutions Seller of Checks WYOMING Wyoming
Division of Banking Money Transmitter USVI USVI Division of Banking, Insurance,
and Financial Regulation Money Transmitter

 

 

American Express Prepaid Card Management Corporation maintains all money
services business licenses necessary to engage in its activities, including
money services business licenses in the following states and jurisdictions:

 

Jurisdiction
Regulatory Agency
Type of License
ALABAMA
Alabama Securities Commission
Money Transmitter ALASKA Alaska Division of Banking and Securities Money
Services Business ARIZONA Arizona Department of Insurance and Financial
Institutions Money Transmitter ARKANSAS Arkansas Securities Department Money
Transmitter CALIFORNIA California Department of Financial Protection and
Innovation Money Transmitter COLORADO Colorado Division of Banking Money
Transmitter CONNECTICUT Connecticut Department of Banking Money Transmitter
DELAWARE Delaware Office of the State Bank Commissioner Check Seller, Money
Transmitter
DISTRICT 
OF COLUMBIA District of Columbia Department of Insurance, Securities and Banking
Money Transmitter FLORIDA Florida Office of Financial Regulation Money
Transmitter GEORGIA Georgia Department of Banking and Finance Money Transmitter
HAWAII Hawaii Division of Financial Institutions Money Transmitter IDAHO Idaho
Department of Finance Money Transmitter ILLINOIS Illinois Department of
Financial & Professional Regulation Division of Financial Institutions Money
Transmitter INDIANA Indiana Department of Financial Institutions Money
Transmitter IOWA Iowa Division of Banking Money Services KANSAS Kansas Office of
the State Bank Commissioner Money Transmitter KENTUCKY Kentucky Department of
Financial Institutions Money Transmitter LOUISIANA Louisiana Office of Financial
Institutions Sale of Checks / Money Transmitter MAINE Department of Professional
& Financial Regulation - Bureau of Consumer Credit Protection
Money Transmitter MARYLAND Office of the Commissioner of Financial Regulation –
Maryland Department of Labor, Licensing and Regulation Money Transmitter
MICHIGAN Michigan Department of Insurance and Financial Services Money
Transmitter MINNESOTA Minnesota Department of Commerce Money Transmitters
MISSISSIPPI Mississippi Department of Banking and Consumer Finance Money
Transmitters MISSOURI Missouri Division of Finance Sale of Checks and Money
Transmitter NEBRASKA Nebraska Department of Banking and Finance Money
Transmitter NEVADA Nevada Department of Business and Industry Money Transmitter
NEW HAMPSHIRE New Hampshire Banking Department Money Transmitter NEW JERSEY New
Jersey Department of Banking and Insurance Money Transmitter NEW MEXICO New
Mexico Financial Institutions Division Money Transmitter NEW YORK State of New
York Department of Financial Services Money Transmitter NORTH CAROLINA North
Carolina Commissioner of Banks Money Transmitter NORTH DAKOTA North Dakota
Department of Financial Institutions Money Transmitter OHIO Ohio Division of
Financial Institutions Money Transmitter OKLAHOMA Oklahoma Office of State Bank
Commissioner
Sale of Checks OKLAHOMA Oklahoma Office of State Bank Commissioner
Money Transmitter OREGON Oregon Division of Finance and Corporate Securities
Money Transmitter PENNSYLVANIA Pennsylvania Department of Banking and Securities
Money Transmitter PUERTO RICO Commissioner of Financial Institutions of Puerto
Rico Money Transmitter RHODE ISLAND Rhode Island Division of Banking Currency
Transmitter SOUTH CAROLINA South Carolina Attorney General Money Transmitter
SOUTH DAKOTA South Dakota Division of Banking Money Transmitter TENNESSEE
Tennessee Department of Financial Institutions Money Transmitter TEXAS Texas
Department of Banking Money Transmitter UTAH Utah Department of Financial
Institutions Money Transmitter
VERMONT Department of Financial Regulation Money Transmitter
VIRGINIA Virginia Bureau of Financial Institutions Money Transmitter WASHINGTON
Washington Department of Financial Institutions Money Transmitter WEST VIRGINIA
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American Express® Gift Cards, Business Gift Cards, the Outdoor Reward Card  or
the Gas Rewards Card may be used virtually anywhere in the US that accept
American Express® Cards. These products may not be used at ATMs or for Recurring
Billing. The Carnival Corporation Reward Card, the Hilton Gift Card and the
Hilton Business Gift Card may be used only at certain participating locations.
Additional limitations may apply. See American Express Gift Card Cardholder
Agreement, American Express Business Gift Card Cardholder Agreement, Hilton Gift
Card Cardholder Agreement, Hilton Business Gift Card Cardholder
Agreement, Carnival Reward Cardholder Agreement, Outdoor Reward Cardholder
Agreement or Gas Rewards Cardholder Agreement, as applicable.


For questions about American Express Gift Cards or Business Gift Cards, please
use the Search box located in the upper right corner. Alternatively, for
customer service you may call 1-855-606-5726 for questions about American
Express Gift Cards. Or, for questions about American Express® Business Gift
Cards, please call 1-800-297-7327, seven days per week.


These Cards are issued by American Express Prepaid Card Management Corporation.
 American Express Executive Consumer Relations Team, 4315 S, 2700 W., Salt Lake
City, UT, 84184.


© 2012-8 American Express Travel Related Services Company, Inc. All Rights
Reserved.


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