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DATA PROTECTION NOTICE


INFORMATION


INTRODUCTION TO THE GLOBAL DATA PROTECTION NOTICE



Please read this Data Protection Notice (“Notice”) to continue. It sets out how
and why your Employer and SHL collect your personal information.

Please read the entire Notice carefully.

If you have questions about this Notice, please contact dpo@shl.com.

 


DATA PROTECTION NOTICE

This Notice was last updated on 25 March 2020. 

CHANGES TO THIS NOTICE: This Notice has been updated to address changes required
by the acquisition of Aspiring Minds by SHL.


SECTION 1 - WHO WE ARE AND SCOPE OF NOTICE

This Notice describes how:

 1. your Employer/ potential new Employer (“Employer”); and
 2. SHL US LLC of 111 Washington Avenue S, Suite 600, Minneapolis MN 55401, USA.
    This Notice also covers us, our affiliated company, Aspiring Minds, and the
    rest of our affiliated group of companies (together, SHL or we or us) each
    as joint controller of your Personal Information (defined below);

respectively use your information collected through this online Assessment or
other interactions with you.

SHL will process and collect information about you when you complete an SHL
assessment or other interaction (each an "Assessment") in accordance with this
Notice. Some information is personal information about you or from which we can
identify you ("Personal Information").

This Notice sets out the way the Employer and SHL use your information: what is
collected, how it is collected, how it is used, why it is used, who it is shared
with and the rights to which you will be entitled.

Section 2 (Employer as the Data Controller) provides further information
on processing of your personal information by the Employer as the data
controller.

Section 3 (SHL as the Data Controller) describes processing of your Personal
Information by SHL for our own purposes as data controller.

Section 4 (The Employer and SHL as the Data Controller) provides additional
information on who SHL and the Employer share your data with and an overview of
your rights under data protection law.


SECTION 2 - EMPLOYER AS THE DATA CONTROLLER

SHL collects your Personal Information on behalf of your Employer. If you have a
query as to the identity of the Employer, please contact the SHL Data Protection
Officer (DPO) on dpo@shl.com or the contact details included at the end of this
Notice.

The Employer will be the data controller in respect of your Personal Information
and the Employer will decide which Assessments you take, what data is collected,
the purposes for which it is collected and who it is shared with. You will be
able to exercise your rights directly against the Employer in respect of this
Personal Information. See section 4 (The Employer and SHL as the Data
Controller) for more information.


THE DATA COLLECTED

We have categorised each Assessment to assist you in understanding what data is
collected for each product or service your Employer uses to collect data from
you. We collect and process the categories of data on behalf of the Employer as
set out in each category. If you require further information as to the extent of
the data that is collected from you, you should contact the Employer directly.


WHAT WE COLLECT

The Personal Information we collect as part of the Assessment and the
methodology we deploy to generate the results varies depending on the Assessment
you are performing. Accordingly, we provide the details about what we collect
and how we use the data by category of Assessment.


(1) GENERAL ASSESSMENTS CATEGORY:

For General Assessments, we collect:

a) "Candidate Data" which includes your:

 * name;
 * email address; and
 * account login details;

b) "Assessment Data" which are your answers to the Assessment questions.

Using the Candidate Data and Assessment Data, we generate numerical values
derived by comparing your Assessment Data against benchmarks for the competency
or task being measured. The numerical values are then passed through a
computational model, which weighs and combines the designated numerical values
to generate the "Results Data". Results Data includes the reported results of
your Assessment. Some Assessments include multiple competencies and
corresponding computational models and therefore Results Data includes several
scores.

Additionally, we will collect information if provided to us by your Employer
("Employer Provided Data"). To the extent provided by your Employer to us, this
will include:

 * CV or resume information (including your employment history, educational
   background, skills, languages and hobbies);
 * details of the role you are in, or applying for;
 * your manager's rating of performance;
 * confirmation whether you were hired;
 * performance appraisals; and
 * unique identifier for re-identification purposes.


WHAT WE DO WITH THE DATA

We use your Candidate Data, Assessment Data, Results Data, and Employer Provided
Data (if provided) on behalf of the Employer to:

 1. invite you to complete an Assessment on behalf of the Employer;
 2. use the Results Data to compile a report given to the Employer’s authorised
    representatives ("Assessment Report");
 3. provide our services to the Employer;
 4. when instructed by the Employer,
    1. provide you the Assessment Report;
    2. compare your Candidate Data, Assessment Data, Results Data and Employer
       Provided Data (if provided) with anonymised Benchmark Data (as defined in
       the How we use data paragraph in Section 3) to provide talent analytics
       services to the Employer so that the Employer can understand how your
       Personal Information compares to the market in the role you are in, or
       applying for; and
 5. manage and administer our services.


(2) SURVEY ASSESSMENTS CATEGORY:

For Survey Assessments, we collect:

a) "Candidate Data" which includes your:

 * name;
 * email address; and
 * account login details;

b) "Assessment Data" which consists of answers to the survey Assessment
questions, either by

 * you for your self-assessment; or
 * a person you have invited to rate you or your performance or activities, a
   “Rater”.

Using the Candidate Data and Assessment Data, we generate numerical values from
the Assessment Data, which represents how your responses address the competency
or task being measured. The numerical values are then passed through a
computational model, which weigh and combine the designated numerical values to
generate the "Results Data". Results Data includes the reported results of your
Assessment. Some Assessments include multiple competencies and corresponding
computational models and therefore Results Data includes several scores.

Additionally, we will collect information if provided to us by your Employer
("Employer Provided Data"). To the extent provided by your Employer to us, this
will include:

 * CV or resume information (including your employment history, educational
   background, skills, languages and hobbies);
 * details of the role you are in, or applying for;
 * your manager's rating of performance;
 * confirmation whether you were hired;
 * performance appraisals; and
 * unique identifier for re-identification purposes.


WHAT WE DO WITH THE DATA

We use your Candidate Data, Assessment Data, Results Data, and Employer Provided
Data (if provided) on behalf of the Employer to:

 1. use the Results Data, along with the results from other Assessments to
    compile a report given to the Employer’s authorised representatives
    ("Assessment Report");
 2. provide our services to the Employer;
 3. when instructed by the Employer;
    1. provide you the Assessment Report;
    2. compare your Candidate Data, Assessment Data, Results Data and Employer
       Provided Data (if provided) with anonymised Benchmark Data (as defined in
       the How we use data paragraph in Section 3) to provide talent analytics
       services to the Employer so that the Employer can understand how your
       Personal Information compares to the market in the role you are in, or
       applying for; and
 4. manage and administer our services.

You should contact the Employer directly if you require more information on this
section.


(3) AUDIO ASSESSMENTS CATEGORY:

For Audio Assessments, we collect:

a) "Candidate Data" which includes your:

 * name;
 * email address;
 * your audio responses; and
 * account login details;

b) "Assessment Data" which is:

 * an audio recording of yourself as you speak or respond to questions;
 * transcription of your audio responses into text format; and
 * your answers to the Assessment questions.

Using the Candidate Data and Assessment Data, we analyse 1) pronunciation
against the selected neutral accent benchmark and 2) disfluencies in speech
patterns such as unnatural pauses, rate and flow, which make the audio responses
inadequate. In each case, we generate numerical values derived by comparing your
Assessment Data against benchmarks for the competency or task being measured.
The numerical values are then passed through a computational model, which weigh
and combine the designated numerical values to generate the "Results
Data". Results Data includes the reported results of your Assessment. The
Assessment includes multiple competencies and corresponding computational models
and therefore Results Data includes several scores.

Additionally, we will collect information if provided to us by your Employer
("Employer Provided Data"). To the extent provided by your Employer to us, this
will include:

 * CV or resume information (including your employment history, educational
   background, skills, languages and hobbies);
 * details of the role you are in, or applying for;
 * your manager's rating of performance;
 * confirmation whether you were hired;
 * performance appraisals; and
 * unique identifier for re-identification purposes.


WHAT WE DO WITH THE DATA

We use your Candidate Data, Assessment Data, Results Data, and Employer Provided
Data (if provided) on behalf of the Employer to:

 1. invite you to complete an Assessment on behalf of the Employer;
 2. use the Results Data to compile a report given to the Employer’s authorised
    representatives ("Assessment Report");
 3. provide our services to the Employer;
 4. when instructed by the Employer;
    1. provide you the Assessment Report;
    2. compare your Candidate Data, Assessment Data, Results Data and Employer
       Provided Data (if provided) with anonymised Benchmark Data (as defined in
       the How we use data paragraph in Section 3) to provide talent analytics
       services to the Employer so that the Employer can understand how your
       Personal Information compares to the market in the role you are in, or
       applying for; and
 5. manage and administer our services.


(4) BASIC VIDEO ASSESSMENTS CATEGORY:

For Basic Video Assessments, we collect:

a) "Candidate Data" which includes your:

 * name;
 * email address;
 * your video image and corresponding audio responses; and
 * account login details;

b) "Assessment Data" which is:

 * A video recording of yourself including voice as you respond to questions;
 * Any assigned practical on-line exercises project work you are required to
   complete as part of the video Assessment Evaluation;
 * transcription of your audio responses into text format;
 * marks by human raters of your responses (“Raters”); and
 * your answers to the Assessment questions.

Using the Candidate Data and Assessment Data, we use the Rater’s marking of your
interview and any exercises, along with reviews of any submitted work, and
compare them against benchmarks for the competency or task being measured to
generate the "Results Data". Results Data includes the reported results of your
Assessment. Some Assessments include multiple competencies and corresponding
computational models and therefore Results Data includes several scores.

Additionally, we will collect information if provided to us by your Employer
("Employer Provided Data"). To the extent provided by your Employer to us, this
will include:

 * CV or resume information (including your employment history, educational
   background, skills, languages and hobbies);
 * details of the role you are in, or applying for;
 * your manager's rating of performance;
 * confirmation whether you were hired;
 * performance appraisals; and
 * unique identifier for re-identification purposes.


WHAT WE DO WITH THE DATA

We use your Candidate Data, Assessment Data, Results Data, and Employer Provided
Data (if provided) on behalf of the Employer to:

 1. invite you to complete an Assessment on behalf of the Employer;
 2. use the Results Data to compile a report given to the Employer’s authorised
    representatives ("Assessment Report");
 3. provide our services to the Employer;
 4. when instructed by the Employer;
    1. provide you the Assessment Report;
    2. compare your Candidate Data, Assessment Data, Results Data and Employer
       Provided Data (if provided) with anonymised Benchmark Data (as defined in
       the How we use data paragraph in Section 3) to provide talent analytics
       services to the Employer so that the Employer can understand how your
       Personal Information compares to the market in the role you are in, or
       applying for; and
 5. manage and administer our services.


(5) ADVANCED VIDEO ASSESSMENTS CATEGORY:

For Advanced Video Assessments, we collect:

a) "Candidate Data" which includes your:

 * name;
 * email address;
 * your video image and corresponding audio responses; and
 * account login details;

b) "Assessment Data" which is:

 * A video recording of yourself including voice as you respond to questions;
 * Any assigned practical on-line exercises project work you are required to
   complete as part of the video Assessment Evaluation;
 * transcription of your audio responses into text format applying speech
   recognition technology; and
 * your answers to the Assessment questions.

Using the Candidate Data and Assessment Data, we generate numerical values
derived by comparing your Assessment Data against benchmarks for the competency
or task being measured, including data transformations allowing for alternate
responses which provide equivalent value responses. The numerical values are
then passed through a computational model, which applies supervised machine
learning, which is a form of artifical intelligence, to weigh and combine the
designated numerical values to generate the "Results Data". which includes the
results of your Assessment. Some Assessments include multiple competencies and
corresponding computational models and therefore Results Data includes several
scores.

Additionally, we will collect information if provided to us by your Employer
("Employer Provided Data"). To the extent provided by your Employer to us, this
will include:

 * CV or resume information (including your employment history, educational
   background, skills, languages and hobbies);
 * details of the role you are in, or applying for;
 * your manager's rating of performance;
 * confirmation whether you were hired;
 * performance appraisals; and
 * unique identifier for re-identification purposes.


WHAT WE DO WITH THE DATA

We use your Candidate Data, Assessment Data, Results Data, and Employer Provided
Data (if provided) on behalf of the Employer to:

 1. invite you to complete an Assessment on behalf of the Employer;
 2. use the Results Data to compile a report given to the Employer’s authorised
    representatives ("Assessment Report");
 3. provide our services to the Employer;
 4. when instructed by the Employer;
    1. provide you the Assessment Report;
    2. compare your Candidate Data, Assessment Data, Results Data and Employer
       Provided Data (if provided) with anonymised Benchmark Data (as defined in
       the How we use data paragraph in Section 3) to provide talent analytics
       services to the Employer so that the Employer can understand how your
       Personal Information compares to the market in the role you are in, or
       applying for; and
 5. manage and administer our services.


(6) PROCTORING CATEGORY

For Proctoring, your Employer will elect which of the following elements to
deploy as part of the proctoring of an Assessment or all Assessments you take.
Proctoring, whether used alone or in combination with Assessments, we collect:

a) "Candidate Data" which includes your:

 * name;
 * email address;
 * intermittent still images from your device camera;
 * account login details
 * IP address; and
 * longitude and latitude of the computer device location.

b) "Proctoring Data" which is:

 * Pause time during Assessment completion;
 * Use or logging of copy and paste function;
 * Restricting browser toggle, copy/paste or print screen; and
 * Toggle to other urls during Assessment completion.

Using the Candidate Data and Proctoring Data, we analyse your conduct during the
Assessment to determing the likelihood that you engaged in the Assessment using
third-party assistance ("Conduct Data"). Conduct Data is based on the number of
factors that the Employer elects to review in your performance of the
Assessment.


WHAT WE DO WITH THE DATA

We use the Conduct Data on behalf of the Employer to:

 1. to combine it with Assessment results from the corresponding Assessment to
    compile a report given to the Employer’s authorised representatives
    ("Assessment Report");
 2. provide our services to the Employer; and
 3. manage and administer our services.

Why this data is collected and how long it is retained by us

We hold and process your Candidate Data, Assessment Data, Results Data, along
with Employer Provided Data, in accordance with the Employer's instructions. The
reasons why the Employer collects your Personal Information will vary but
generally, the Employer will instruct us to process your Personal Information
because they have one or more of the following legitimate interests:

 1. to evaluate your suitability for a role you have applied for;
 2. to perform analytics on the characteristic profile required for the role;
    and
 3. to evaluate your promotion opportunities or development requirements.

as part of an overall recruiting/development/promotion process. The Employer may
also instruct us to process your Personal Information because you have provided
consent or if it is necessary on reasonable request by a law enforcement or
regulatory authority, body or agency or in the defence of a legal claim(s) on
behalf of the Employer.

We will keep your Personal Information on behalf of the Employer in accordance
with the Employer's instructions. The period of time that we are instructed to
hold your Personal Information, varies from Employer to Employer. We will not
delete your Personal Information if relevant to an investigation or a dispute.
It will continue to be stored until those issues are fully resolved.

We will keep your Personal Information on behalf of the Employer in accordance
with the Employer's instructions, which is to delete your Personal Information
monthly, {dd} months following either your completion of the Assessment, or in
the event that you do not complete the Assessment, from the time you began the
Assessment. However, we will not delete your Personal Information if relevant to
an investigation or a dispute. It will continue to be stored until those issues
are fully resolved.

We will keep your Personal Information on behalf of the Employer in accordance
with the Employer's instructions, which is to delete your Personal Information
monthly, {dd} months following the end of the Employer project for which you are
taking the Assessment. However, we will not delete your Personal Information if
relevant to an investigation or a dispute. It will continue to be stored until
those issues are fully resolved.

You should contact the Employer directly if you require more information on this
section

Automated Decision Making

The Assessment is designed to assist the Employer in an overall process to
effectively evaluate your suitability for a role or a promotion. Consequently,
if you do not obtain a score for this Assessment, pre-determined by the
Employer, the Employer will make an automatic decision to not progress your
application to the next stage forward for employment/ development/ promotion.

Not all Employers will use your Results Data to make an automated decision. If
you disagree with a decision, or if you want to understand more about the
pre-determined score threshold you should contact the Employer. 


EMPLOYER’S DATA SHARING

We will only share your Personal Information processed on behalf of the Employer
with the Employer and on the Employer's instructions. The Employer may share
your Personal Information with other third parties including its group companies
and those parties listed at section 4. You should contact the Employer for more
information to confirm with whom they share your Personal Information.


SECTION 3 - SHL AS THE DATA CONTROLLER

When you complete an Assessment we will collect Personal Information about you
for the purposes outlined below. We will be data controller in respect of this
information and we will be responsible for your Personal Information including
for what purposes your information is collected and used.

If you have any questions on the processing of your data by SHL as data
controller you can contact the SHL Data Protection Officer (DPO)
on dpo@shl.com or the contact details included at the end of this Notice.


WHAT WE COLLECT

 1. Information that you or the Employer give us when you complete an
    Assessment: including your Candidate Data, Assessment Data, and your Results
    Data and your Employer Provided Data (if provided by Employer).
 2. OPTIONAL RESEARCH QUESTIONS - At the beginning of some Assessments, we will
    ask you to answer a set of optional demographic research questions, which
    generates "Research Data". This demographic data may include questions of a
    sensitive nature and be classified as a special category of personal
    information. Accordingly, if you chose to answer, you will be required to
    provide us with your consent to process this information. Providing this
    information is completely voluntary. If you do not want to answer a
    question, simply select the "Prefer not to answer" option. If you choose not
    to answer these questions, it will not prevent you from taking the
    Assessment or affect the Assessment results in any way. We will store your
    Research Data in a de-identified format and only use it in an anonymised
    format for research purposes as further detailed below. Your Research Data
    will NOT be provided to the Employer. The questions ask you to provide
    certain types of demographic information for research purposes including
    your:
    * Gender;
    * Age;
    * First language;
    * Country of Origin;
    * Country of Residence;
    * Highest educational qualification attached;
    * Highest education qualification you are working toward;
    * Level at current job;
    * Years of Employment Experience;
    * Business function and Industry section you are currently working in; and
    * Ethnicity.
 3.  Technical Information relating to the systems you used to take the
    Assessment including:
    * browser types;
    * operating systems;
    * IP addresses; and
    * Date / time stamps.
 4.  We also collect your country or region of residence (Country of Residence
    Information).


HOW WE USE DATA

We anonymise a combination of your Assessment Data, Results Data, Employer
Provided Data (if any) and Research Data for our own purposes provided
below. Once anonymised we use this data to:

 1. ensure that our Assessments remain fair, objective and prevent unfair
    discrimination;
 2. develop and improve the services and assessments we offer; and
 3. create aggregate benchmark measurements against industry recognised
    differences for different groups, jobs and industries (“Benchmark Data”) to
    be used for the above purposes.

If you have provided us with your express consent at the beginning of this
Notice, we use your name and email address, for our own purposes, to:

 1. request that you participate in future test trials and surveys; and
 2. request that you provide us with further information relating to the
    assessment to further our research and develop our assessment processes.

We use your Technical Information to primarily provide you or the Employer with
service support and for our own purposes including to identify issues with the
assessment and your experience of it.

We collect your Country of Residence Information because we have a legitimate
interest to comply with legislation applicable to the SHL group, in particular
US Trade Sanctions law.


WHY WE USE IT

We anonymise your Assessment Data, your Results Data, your Employer Provided
Data, Research Data, and Candidate Data because we have a legitimate interest to
create Benchmark Data to develop and improve our services.

We use your Technical Information because we provide technical support to the
Employer as well as individuals who reach out to us using our web help form and
we have a legitimate business interest in understanding how our assessments are
accessed, how they are used and any problems users have with them across
multiple devices.

If you require further information regarding our legitimate interests as applied
to your personal data, you may contact the SHL Data Protection Officer (DPO)
on dpo@shl.com or the contact details included at the end of this Notice.

We will also process your Personal Information if it is necessary on reasonable
request by a law enforcement or regulatory authority, body or agency or in the
defence of a legal claims against us.


HOW LONG WE KEEP IT

We keep your Assessment Data, Results Data, Employer Provided Data, Candidate
Data, and Research Data, for our own purposes in a de-identified form for a
maximum of seven years. We will not delete your Personal Information if it is
relevant to an investigation or a dispute. It will continue to be stored until
those issues are fully resolved.

We keep your Technical Information and Country of Residence for seven years.


WHERE YOUR PERSONAL INFORMATION WILL BE HELD

We store your Personal Information in data centres located in the United States
and backed up in the United States. SHL affiliates also transfer your Personal
Information within the Europe Economic Area (“EEA”).

Additionally, your Personal Information is transferred to India, South Africa
and United Kingdom (“SHL Non EEA Processing Locations”) where a limited number
of personnel in our SHL Non EEA Processing Locations, as well as our trusted
third party vendors and service providers, have access to Personal Information
in order to provide services. As the SHL Non EEA Processing Locations are in
countries which do not have equivalent data protection laws to those applicable
in the EEA we have an Intragroup Agreement in place, signed by all SHL
affiliates, which contains the European Union (EU) Standard Contractual Clauses
(SCCs) which have been approved by the EU data protection authorities for the
transfer of data outside the EEA. Our third party vendors and service providers
are also required to sign up to SCCs in accordance with Article 46 of the
General Data Protection Regulation. All SHL affiliates have the same technical,
physical, and administrative security controls and are required to comply with
our data protection policies and procedures, applicable laws, governing the
collection and use of personal information.

We are happy to provide you with copies of the regulator-approved SCCs, which
you can request from the SHL Data Protection Officer (DPO) on dpo@shl.com or the
contact details included at the end of this Notice


WHEN DO WE SHARE PERSONAL INFORMATION

We have set out the circumstances in which we will share your data with third
parties below:

 * We will share a combination of your Assessment Data, Results Data, Employer
   Provided Data and Research Data within our group companies when required to
   provide maintenance and support services and so that we can continue to
   improve the services we provide across the group.
 * We will also share your information with our trusted third party service
   providers, including our survey tool provider, scheduling tool, video back-up
   support, IT security provider and cloud hosting platform provider. Our
   service providers will be required to meet our standards on processing
   information and security.


SECTION 4 - THE EMPLOYER AND SHL AS THE DATA CONTROLLER


DATA SHARING

The Employer and SHL, each in their role as data controller, will share your
data with the following third parties in the below circumstances:

 1. If we are discussing selling or transferring part or all of our business,
    Personal Information will be transferred to prospective purchasers under
    suitable terms as to confidentiality;
 2. If we are reorganised or sold, Personal Information will be transferred to a
    buyer who can continue to provide services to you;
 3. If we are required to by law, or under any regulatory code or practice we
    follow, or if we are asked by any public or regulatory authority - for
    example the Police; and
 4. If we are defending a legal claim your Personal Information will be
    transferred as required in connection with defending such claim.


DATA SUBJECT RIGHTS UNDER THE EU GENERAL DATA PROTECTION REGULATION (GDPR)

In certain circumstances, you may have rights under GDPR. If the GDPR applies to
your data, we've listed the rights you have over your Personal Information and
how you can use them below. These rights are subject to exemptions in applicable
law and will only apply to certain types of information or processing. As
described above, the Employer will be data controller so you should contact them
directly if you want to exercise a right over data for which they are data
controller.

 1. The right to withdraw consent: Where we or the Employer have obtained
    consent for some of the ways we use your information you can remove that
    consent at any time by contacting the Employer or the SHL Data Protection
    Officer (DPO) on dpo@shl.com or the contact details included at the end of
    this Notice.
 2. You can ask us to confirm if we are processing your Personal Information
    and, if we are, you can ask for access to that Personal Information as well
    as further details including why your data is being used and for what
    purposes.
 3. You can ask to correct your Personal Information held by us and the Employer
    if it is wrong.
 4. You can ask us and the Employer to delete your Personal Information.
 5. You can ask us and the Employer to restrict how we use your Personal
    Information.
 6. You can ask us and the Employer to help you move certain Personal
    Information to other companies. To help with that you have a right to ask
    that we or the Employer provide your Personal Information in a
    machine-readable format to another company.
 7. You can ask us and the Employer to stop using your Personal Information, but
    only in certain cases. This applies where we are processing your personal
    information based on a legitimate interest (or those of a third party) and
    you can object to processing on this ground. However we will be entitled to
    continue processing your information based on our compelling legitimate
    interests.

You also have a right to make a complaint to a Supervisory Authority. Where we
are the data controller you can contact the UK Information Commissioner's
Office; or the local data protection regulator in your jurisdiction.

Where the Employer is the data controller, you can contact the regulator in the
location where the Employer is based.


QUESTIONS OR COMPLAINTS

Questions about the results of your assessment or the Employer’s use of your
Personal Information should be sent directly to the Employer at whose request
you are taking the assessment.

If you have any questions about this Notice please contact the SHL Data
Protection Officer (DPO) on dpo@shl.com or the contact details included at the
end of this Notice.


CHANGES TO THE NOTICE

This Notice will be changed from time to time. If we change anything important
about this Notice (the information we collect, how we use it or why) we will
provide a prominent notice to bring your attention to such importance changes
for a reasonable length of time following the change.

If you would like to access previous versions of this Notice, please contact the
SHL Data Protection Officer (DPO) on dpo@shl.com or the contact details included
at the end of this Notice.


OTHER POLICIES


SECURITY

We are committed to keeping your personal information safe. We have implemented
physical, technical and administrative measures to help prevent unauthorised
access or use of your information. For more information about the security
measures we have please see our: Security Policy.


SANCTIONS

SHL products and services are subject to US sanctions law. As a result,
prohibited individuals, or those located in certain countries (Cuba, Iran, North
Korea, Sudan and Syria), are not authorised to take assessments on our systems.
Please contact us at dataquestions@shl.com with any questions.


SHL DATA PROTECTION OFFICER CONTACT DETAILS:

Email: dpo@shl.com

Postal Address: Data Protection Officer, SHL Group Ltd, The Pavilion, 1 Atwell
Place, Thames Ditton, Surrey, KT7 0NE, England.

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ACCESSIBILITY HELP

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We are fully committed to supporting candidates who apply for jobs with
organisations using our assessments and require a reasonable adjustment or
accommodation. Most of our assessments can be adjusted to better suit
individuals who require a reasonable adjustment or accommodation, including but
not limited to adjustments or accommodations for: visual impairment, hearing
loss, mobility impairments, learning difficulties, mental health issues and
disfigurements. We help recruiters by providing guidance and best practice on
reasonable accommodations to assessments to make your experience as smooth and
fair as possible.
Examples of possible assessment accommodations include the following:
• Support for screen reading software including Jaws for Windows and NVDA
• Giving candidates the option to choose between different contrast options
• Allowing additional time to complete timed tests, for candidates who may
require extra time to absorb information and to carry out necessary actions
• Accommodation to test presentation for candidates with dyslexia or a visual
impairment
• Large print format tests on screen or on paper

• Supporting candidates with hearing loss by providing text scripts of voice
sections on video or avatar-based tests
If you need a reasonable adjustment or accommodation for this assessment process
pursuant to applicable law, it would be in your interest to make the recruiting
organisation aware of this as early as possible in the application process, so
that suitable adjustments/accommodations can be made to provide you with a fair
experience. Please contact the recruiting organisation to discuss possible
adjustments/accommodations.
We believe our assessment platform should be accessible to all users. It's why
we're committed to increasing accessibility and aim to meet latest WCAG
standards wherever applicable. We are constantly working to improve the
accessibility of our assessment platform, but to ensure your accessibility needs
can be fully met we have alternative ways that you can complete this process.
If you require additional help, please visit our support site.


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DESKTOP BROWSERS

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MOBILE DEVICE OS

 Android 4.1 and higher
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MOBILE DEVICE BROWSERS

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