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For businessesCategoriesBlogLog in CategoriesBlogLog inFor businesses Looks like you’re in the United States. Go to the American Trustpilot site 1. Money & Insurance 2. Citi OverviewReviewsAbout CITI REVIEWS 38 • Bad 1.6 In the Money & Insurance category www.citi.com Visit this website www.citi.com Visit this website Unclaimed Hasn’t verified additional company details yet See business transparency Write a review WRITE A REVIEW REVIEWS 38 Filter by:RatingEnglish -------------------------------------------------------------------------------- Excellent 5% Great 0% Average 0% Poor 3% Bad 92% -------------------------------------------------------------------------------- Filter by:RatingEnglish DA Dan 16 reviews US -------------------------------------------------------------------------------- Jan 30, 2022 VACCINE MANDATES Vaccine mandates? You may have control over your employees but not your consumers. I vow to end business with Citi credit services. You are not a gov subsidy and are breaking the law. Your website is horrible anyway not to mention your extreme interest rates for excellent credit ratings. We don’t need you, you need us!!! -------------------------------------------------------------------------------- UsefulShare Advertisement CU customer 15 reviews US -------------------------------------------------------------------------------- Updated Jan 27, 2022 5 OUT OF 5 STARS FOR CONDESCENDING AND LIES. Only 92% of the reviews rate Citibank as bad. Not sure how it's not higher than that. I talked to 4 Citibank representatives and found the overall experience 100% bad. I have never experienced such a mix of condescending and lies from any other bank so Citibank does get a 5 out of 5 stars for these categories. First customer service rep wants an account security word so I provide it only to have it rejected. So a pin needs to be mailed out since the 2 phones I have available are unable to be used for the pin to be texted according to Citibank. 8 days later I receive the pin and call Citibank back. The automated system wants the account security word so I use the one that I used previously and it's accepted now. Apparently the first Citibank representative just turned a non-problem into a problem that consumed 8 days. Fast forward to the fourth Citibank representative and I get an earful of how great Citibank is when all I want to do is cancel the account that I recently opened and never used. I try again to move forward with getting the account cancelled to be told for the next 30 seconds that it's not a sales pitch and if I quite interupting than the account can be cancelled. I won't continue with the details but will say the overall experience was like I described above except the condescending and lies were 5 times more from Citibank representatives. -------------------------------------------------------------------------------- UsefulShare YTK 1 review US -------------------------------------------------------------------------------- Jan 22, 2022 CITI UNSOLICITED MAIL / CITIBANK JUNK MAIL Citibank sends unsolicited mail advertising that possibly exceeds even the worst companies that send email spam. The unbelieveble amount (five per week was the highest count so far) of envelopes are mailed nearly every week. The aggressive and intrusive practice not only fills your mailbox with unslicited mail; it is an unnecessary burden on the environment, the USPS, etc. If you're a CITI customer, you should also start thinking who will pay for printing, preparing and mailing all those envelopes. This practice is ongoing for years and if you were wondering, it doesn't compare to other big banks. Bank of America, Chase, Wells Fargo, American Express will send approximately 20x (twenty times) less mail advertisement per year. -------------------------------------------------------------------------------- Useful1Share CB Charles Buzeleski 3 reviews US -------------------------------------------------------------------------------- Jan 4, 2022 WORST BANK I’VE EVER USED The headache with citibank was the worst banking experience i’ve ever had. First, I go to use my card and it wont work. So i try to log into my mobile app, that doesn’t work either. I give Citi a call and when wait on hold for an hour. When someone picks up I explain the situation, they transfer me to another department where I also waited an hour to get someone. They said my account was flagged for fraud and asked for my phone number. I gave them it and they said “sorry, we can’t confirm your identity with that number”. Its literally the number LISTED ON MY ACCOUNT, how can you not confirm its my number? Im literally CALLING YOU ON THAT NUMBER. And the best part…their solution was for me to wait 7-10 business days for a letter in the mail with a reference code before unlocking anything. Thats right, 7-10 full business days of not being able to use my card, not being able to access online banking, and not being able to withdraw money from ATMs. I had no access to my money over the holidays. And the non American reps on the phone hung up on me multiple times when calling. The second i got my letter I withdrew everything and closed my account. Ive never had a worse experience. Avoid at all costs. -------------------------------------------------------------------------------- Useful2Share David 24 reviews US -------------------------------------------------------------------------------- Jan 3, 2022 CITIBANK CAN'T BE TRUSTED Citibank promised me a $100 bonus payment if I deposited $10,000 in a Citibank savings account and left it there for a period of 90 days. When I called them after the 90 days had expired to inquire why Citibank had not credited me the $100 bonus their literature, soliciting my business, promised me, I was placed on hold for over an hour, waiting to speak with a representative. The representative, when they finally answered the phone, advised me that Citibank wouldn't deposit my $100 earned bonus until February 27, 2022, forcing me to leave my $10,000 for an additional 60 days in my Citibank savings account. Citibank misrepresents the facts to obtain new customers. Their customer service is terrible, they don't answer their phone and they blithely defraud their customers by making promises they have no intention of keeping. AVOID CITIBANK AT ALL COSTS UNLESS YOU ENJOY HAVING A HEADACHE!! -------------------------------------------------------------------------------- Useful2Share Advertisement NY Not you 1 review US -------------------------------------------------------------------------------- Updated Dec 21, 2021 THIS COMPANY IS A JOKE This company is a joke. Signed up and got suspicious alert for no reason .Called them multiple times and asked for my phone to verify my identity with codes ,but these clowns couldn't verify it despite the fact that I was using my phone to call them .Sign up with Chase instead if you want to avoid headaches -------------------------------------------------------------------------------- Useful2Share AD Adam 3 reviews US -------------------------------------------------------------------------------- Dec 2, 2021 JUST FORGET ABOUT COLLECTING THE… Just forget about collecting the account opening promotion. Was supposed to receive account opening bonus in April, it is now November and still waiting. I've spent over ten hours on the phone and in branches with bankers with no luck so far. I suspect that like Wells Fargo, Citi is trying to impress Wallstreet with new account numbers without revealing how many of those accounts are subsequently closed. If I was ever treated like this by Chase I'd dump them in a second. -------------------------------------------------------------------------------- Useful2Share NB Nancy Brown 1 review US -------------------------------------------------------------------------------- Nov 24, 2021 CITIBANK SHOULD HAVE A HEALTH WARNING ONLINE BANKING WITH CITIBANK WILL RESULT IN YOU LOSING TOTAL CONFIDENCE WITH ONLINE BANKING. TO PUT IT BLUNTLY THEIR CUSTOMER SERVICE IS NONEXISTING. PEOPLE WILL ANSWER THE PHONE IF YOU FINALLY GET THRU AND THEN THEY WILL CAUSE YOU SUCH FRUSTRATION THAT IT WILL LITERALLY AFFECT YOUR HEALTH. THEY ARE GROSSLY AWARE OF THIS BUT DO NOTHING. WARNING: DON'T GO THERE! -------------------------------------------------------------------------------- Useful1Share Ken S 75 reviews US -------------------------------------------------------------------------------- Nov 8, 2021 I HAVE THEIR CREDIT CARD... ... two, actually. Because 2% cash back, unlimited, on all purchases, with no categories to keep track of and no real hoops to jump through, is as good a deal as you will find anywhere. The only thing I would ding them on is that they haven't always taken my side in disputes with merchants. I VERY rarely have a dispute with a merchant, but when I do, it's legit, and I expect my credit card company to at lest be neutral and side with who's right. -------------------------------------------------------------------------------- UsefulShare Advertisement Jack Maniscalco 1 review US -------------------------------------------------------------------------------- Oct 12, 2021 I WOULD RECOMMEND TAKING YOUR BUSINESS… I would recommend taking your business elsewhere. Try getting an American representative on the phone to help. This has been the worst experience in trying to get help when needed. I have been on hold for more then 2 hours and have been transferred to more then 5 people. I would never bank here again after doing business with them for 23 years. Take your business elsewhere. -------------------------------------------------------------------------------- Useful4Share See Trustpilot reviews directly in your Google searches Get Chrome Extension SL Shasha Lin 1 review US -------------------------------------------------------------------------------- Oct 11, 2021 WOULD GIVE ZERO STAR IF I COULD Would give zero star if I could. Wait forever on the phone to get a representative, and then provide zero helpful information when the call goes through. The representative basically grilled me about my immigration status, for what, to open a savings account? Fricking stupid because I've been here legally for many years and have been a customer with them since I moved here. Going to use another bank from now on. -------------------------------------------------------------------------------- Useful1Share CR Connie Riley 2 reviews US -------------------------------------------------------------------------------- Sep 29, 2021 HEARTLESS AND NO CUSTOMER CONSIDERATION I had been with Citi for several years, never a late payment, never maxed out limit, always paid more than required.....had identity stolen, so I froze accounts and am working through theft issues, so my credit rating lowered due to fraudulent accounts elsewhere opened in my name that I did not open. Still, Citi cut my credit limit in half in 7/2021 and again today, 9/29/21. NOT CUSTOMER FRIENDLY. CUSTOMER SERVICE IS NIL!!!!!! Refused to even hear me out. HORRIBLE!!!! DON'T GIVE THEM ANY BUSINESS.... SPREAD THE WORD!!!!!!!!!!!!!!! -------------------------------------------------------------------------------- Useful2Share JC JM CM 1 review US -------------------------------------------------------------------------------- Sep 3, 2021 I LIVE ON AN ISLAND IN A STATE THAT… i live on an island in a state that does not have citi banks. i opened a savings on line. It is impossible to work with these people. my wire transfer are always held until their (out of country) support team calls me to verify my information. Most of the time, they cannot. i have spent hours on the phone and on line, it is so irritating. Im the customer damit. I am simply trying to get my money out of there now. beware of monthly transfer limits and impossible service. -------------------------------------------------------------------------------- Useful3Share Advertisement AB Ari Bristol 1 review US -------------------------------------------------------------------------------- Aug 8, 2021 TERRIBLE SERVICE. -------------------------------------------------------------------------------- Useful1Share DM Dmitriy 2 reviews AD -------------------------------------------------------------------------------- Jul 7, 2021 THEY HATE TO WORK! -------------------------------------------------------------------------------- Useful2Share Tim George 9 reviews US -------------------------------------------------------------------------------- Updated Jun 8, 2021 INCOMPETENCE, AND POOR ATTITUDE 16 years with Citi and their customer service has gone from not so bad to poor to laughable. I wired $30,000 three weeks ago to another platform and the other institution said they had no record of receiving it even though I have all the documentation that it was sent and on my account there it is in bold black letters, date, amount and receiving bank. I asked Citi to investigate. All they did was send an email to the other bank then after two weeks since the other bank didn't reply they closed the case, marking it as resolved in my account. I called and it took 1 1/2 hours, three reps, a wire transfer rep, a supervisor then the escalation manager and still nothing but bad attitudes and incompetence and no resolution. Finally, the other bank said they found it and will reverse it back to my account. Avoid Citi at all costs! .... -------------------------------------------------------------------------------- Useful3Share SK Sayem Khondaker 1 review US -------------------------------------------------------------------------------- Apr 26, 2021 I WISH I CAN RATE THEM LESS THAN 1… I wish I can rate them less than 1 Star. They are the money sucking bank and not transparent at all. Scammer took my money from the citibank account. Citibank After using my money on Money market. Now they are escalate to me that I have to contact with the scammer. Isn't funny. They are thinking people will forget after couple week. I'm not. I'm in the process to hand off the case to Court and FBI. Citibank just to let you know. Can't eat my money and wash your hands. -------------------------------------------------------------------------------- Useful2Share Advertisement ST stevenAfricker 10 reviews US -------------------------------------------------------------------------------- Jan 21, 2021 THEY PROBABLY DO NOT HAVE ENOUGHT FUNDS… They probably do not have enought funds to pay a customer support employee based in the USA, they need to save funds I suggest to start a fundraiser for citi -------------------------------------------------------------------------------- Useful1Share Jason H. 4 reviews US -------------------------------------------------------------------------------- Dec 28, 2020 EXCELLENT COMPANY FOR GOOD CREDIT RESPONSIBLE ADULTS. If you pay your bills on time and are responsible with your credit this is one of the best credit card companies to work with! After having an account for 1 year with no missed payments I called to request to have my interest lowered. After a quick review of my credit their friendly staff lowered my interest nearly 5% and thanked me for being valued customer! There was also other credit options offered. I was very impressed and would recommend Citi Bank to anyone looking to lower their interest rate while increasing their credit & credit score. I'm writing this review because other credit card companies have refused to lower my interest even after years of NO missed payments!! Thank you for setting an excellent example of how customers in good standing should be treated!! -------------------------------------------------------------------------------- UsefulShare DS DJ Sanders 13 reviews US -------------------------------------------------------------------------------- Dec 19, 2020 WORST BANK WEBSITE Worst bank website. Never fails the site will mess up on me when trying to redeem thank you points or go so slow I can't get things done. Fix it! -------------------------------------------------------------------------------- Useful2Share 12Next page IS CITI YOUR BUSINESS? Claim your profile to access Trustpilot’s free business tools and start getting closer to your customers today! Claim your free business account IS THIS YOUR COMPANY? Claim your profile to access Trustpilot’s free business tools and start getting closer to your customers today! Claim your free business account Advertisement ABOUT TRUSTPILOT We're open to all. Reviews are published instantly, without moderation. We show reviews chronologically, and you can filter by star rating, language, location, or keyword. Read about the journey of reviews on Trustpilot. We encourage useful, constructive feedback. Here are 8 tips for writing reviews. We fight fake reviews. Here’s how we safeguard our platform. 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