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Payments


3D SECURE AUTHENTICATION EXPLAINED


Written by
GoCardless
The GoCardless content team comprises a group of subject-matter experts in
multiple fields from across GoCardless. The authors and reviewers work in the
sales, marketing, legal, and finance departments. All have in-depth knowledge
and experience in various aspects of payment scheme technology and the operating
rules applicable to each. The team holds expertise in the well-established
payment schemes such as UK Direct Debit, the European SEPA scheme, and the US
ACH scheme, as well as in schemes operating in Scandinavia, Australia, and New
Zealand. See full bio

Last editedNov 2021 — 2 min read



Table of contents

 1. What is 3D secure authentication
 2. How does the 3D secure authentication method work?
 3. What does 3D secure authentication error mean
 4. Benefits of the 3D secure authentication method
 5. How to set up 3D secure authentication

If you accept credit card payments from customers, you’ll want to provide the
safest possible shopping experience. In addition to storing and sending card
data using secure methods of transmission, 3D secure authentication offers a
better way to protect user details when shopping online. What is 3D secure
authentication, and how does it work to reduce the risk of identity theft and
fraud? Here’s what you need to know.


WHAT IS 3D SECURE AUTHENTICATION?

First launched in 2001 by Visa, 3D secure authentication is now widely used by
all major credit and debit card issuers. It’s a fraud prevention safeguard
designed to provide an additional layer of security in card-not-present
transactions. For example, the 3D secure authentication method applies when a
cardholder makes a purchase using an online payment gateway.


HOW DOES THE 3D SECURE AUTHENTICATION METHOD WORK?

3D secure authentication adds an extra step to the payment process, redirecting
customers to their card issuer during checkout. Here’s how it works:

 1. A customer enters payment details on the checkout page of a website.

 2. The customer is redirected to their card issuer’s 3D secure web page.

 3. The customer enters a one-time authentication code or password.

 4. The details are verified by the card provider and payment is approved.

 5. The customer is directed back to the main payment page.

In some cases, there’s no need to enter any password or authentication code.
Instead, the bank or card issuer can automatically verify the transaction.


WHAT DOES 3D SECURE AUTHENTICATION ERROR MEAN?

While in most cases a transaction will go through without issue, sometimes
you’ll see a “3D authentication failed” error message. This means that the
cardholder hasn’t entered their details correctly. A 3D secure authentication
error could be due to everything from a mistyped card number to an incorrect
expiration date. If the error continues, the cardholder will need to contact
their credit card issuer for assistance.


BENEFITS OF THE 3D SECURE AUTHENTICATION METHOD

3D secure authentication isn’t as widely used in the US as it is in some other
regions such as the EU and Australia where it’s mandatory. However, there are
numerous benefits to offering this added layer of security to your customers.
Here are just a few reasons to consider 3D secure full authentication:

 * It helps prevent card details from being stolen

 * It provides an added layer of fraud protection

 * It protects against unauthorized chargebacks

 * It passes on liability to the card payment provider

After a transaction has passed the approval process, the merchant is no longer
liable. Instead, the card payment provider will be responsible for dealing with
chargebacks and refunds. This means that 3D secure authentication offers
benefits not only to the customer, whose card details are protected, but also to
the vendor, who receives liability protection as well.


HOW TO SET UP 3D SECURE AUTHENTICATION

To set up 3D secure full authentication on your website, you can get started by
linking a 3D secure API with your existing shopping cart. Popular platforms like
Magento and Shopify make it easy to enable 3D secure automatically. It’s also
included as a standard feature of numerous payment gateways, along with IP
address and CV2 checks.

You’ll need a merchant account set up to accept credit card payments with 3D
secure authentication. The purpose of the merchant account is to offer a
separate holding area for processing funds.

It’s also important to meet all PCI compliance regulations at the same time. PCI
compliance keeps your customer data safe during the storing, processing, and
transmission steps of any transaction. Together with 3D secure authentication,
this provides the safest possible shopping experience for you and your
customers.

WE CAN HELP

GoCardless helps you automate payment collection, cutting down on the amount of
admin your team needs to deal with when chasing invoices. Find out how
GoCardless can help you with ad hoc payments or recurring payments.


OVER 70,000 BUSINESSES USE GOCARDLESS TO GET PAID ON TIME. LEARN MORE ABOUT HOW
YOU CAN IMPROVE PAYMENT PROCESSING AT YOUR BUSINESS TODAY.

Get StartedLearn More

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