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https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request.html
Submission: On September 03 via manual from IT
Submission: On September 03 via manual from IT
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</form>Text Content
NAVIGATE AT SBB.CH
* To contents
* To contact
Go to SBB home page
SERVICE LINKS
* Search Open
Search term
Search
* Buy
* Sign in
* Change language. Current language: English
* Deutsch
* Français
* Italiano
* English is currently selected as the language.
Menu
MENU
* Timetable
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Timetable
* Online timetable
* Timetable enquiries
* PDF timetables
* Information status
* Timetable integration
* Timetable change
* Rail traffic information
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* Improving our service offer
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* Travel with reduced mobility
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* Travelcards & tickets Active navigation path
Close active menu item Travelcards & tickets. Back
Travelcards & tickets
* Purchase & advice Active navigation path
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* Refunds Active navigation Active navigation path
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Station & services
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QUICK LINKS
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Deutsch Français Italiano English
FAULT
Strike of the Deutsche Bahn train drivers. There will be delays and train
cancellations on the German rail network. Duration 02.09.2021 02h00 – 07.09.2021
02h00.
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PATH
1. Back to the homepage
2. Show entire path …
3. Travelcards & tickets Show pages at the same navigation level
1. Timetable
2. Selected: Travelcards & tickets
3. Station & services
4. Business customers
5. Leisure & holidays
6. Help & contact
4. Purchase & advice Show pages at the same navigation level
1. Selected: Purchase & advice
2. Travelcards
3. Tickets
4. SwissPass
5. Refunds Show pages at the same navigation level
1. Online purchase
2. Our sales channels
3. Selected: Refunds
4. Travelcard finder
5. Special offers
6. Swiss fare networks
REFUNDS.
Here you can request a refunds for unused or partially used tickets that you
have purchased online at SBB.ch or in the SBB Mobile app.
TICKETS FOR SWITZERLAND PURCHASED WITH LOGIN ONLINE OR IN THE APP (EXCLUDING
SPECIAL OFFERS).
Get your ticket refunded quickly and directly in the SBB Mobile app, the SBB
Preview app or in your user account on SBB.ch.
INSTRUCTIONS FOR REFUNDS IN THE SBB MOBILE APP / SBB PREVIEW APP:
1. Navigate to “Travel and tickets”.
2. Select the ticket you would like to have refunded.
3. Select the menu item (circle with three dots) and choose “Refund ticket”.
4. Check the settings and have the ticket refunded.
The amount will be credited to the same means of payment used for your purchase.
You will also receive a refund confirmation by e-mail. Tickets that have already
been refunded are indicated as such.
INSTRUCTIONS FOR REFUNDS ON SBB.CH:
1. Open the Orders section in your user account.
2. Click on the ticket you would like to have refunded.
3. Click on the “Refund” button to switch to the refund overview.
4. The details can be checked again at this point.
5. Click on “Refund” to issue the refund.
You will receive a confirmation by e-mail. You can view your refund at any time
in your user account.
The amount will be credited to the same means of payment used for your
purchase.
To your orders
Please note:
A fee (T600.9, 1.4 Deductible) is charged for the refund.Link opens in new
window.
TICKETS FOR SWITZERLAND PURCHASED AS A VISITOR ONLINE (WITHOUT LOGIN) OR IN THE
APP (WITHOUT SPECIAL OFFER).
You don’t have a user account and have purchased your ticket as a visitor? Use
the refund form to request a refund for your ticket.
Please note:
A fee (T600.9, 1.4 DeductibleLink opens in new window.) is charged for the
refund.
To the refund application for online or mobile tickets
SUPERSAVER TICKETS AND SAVER DAY PASSES FOR SWITZERLAND.
Can you return supersaver tickets?
Provided that certain conditions are met, supersaver tickets and Saver Day
Passes can be refunded by using the refund form. Use the form linked to below to
have your ticket refunded. You can do this regardless of whether you have a user
account or not.
Please note:
* Special conditions (PDF)Link opens in new window. apply to supersaver tickets
and saver day passes.
* A fee (PDF, 1.4 DeductibleLink opens in new window.) is charged for the
refund.
To the refund application for special offers in Switzerland
INTERNATIONAL TRAVEL.
Refunds for international travel can be requested by calling the SBB Contact
Center on: 0848 44 66 88 (CHF 0.08/min.).
Please note:
You can find the conditions for international travel on the ticket and under
travel details.
PASSENGER RIGHTS.
Have you arrived late at your destination on a national or international
journey? Beyond a certain length of delay, you are entitled to compensation.
Here you will find all the information you need regarding your passenger rights
FURTHER CONTENT
HELP & CONTACT.
* Ticket refunds
* Topic overview
Other actions on this page
Advertising
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Replacements for Internet Explorer 11.
Microsoft is gradually discontinuing its support for Internet Explorer 11 (more
info on microsoft.comLink opens in new window.). If you continue to use Internet
Explorer to access SBB.ch, you may experience functional limitations and display
problems in the future. For this reason, we recommend using a more modern
browser (e.g. Mozilla FirefoxLink opens in new window., Google ChromeLink opens
in new window., Microsoft EdgeLink opens in new window.).
We are aware that switching to a new browser may take some getting used to and
cause some uncertainties. A more modern browser will allow you to benefit from
faster and more secure internet access in future. We are committed to continuing
our work with the utmost enthusiasm in the future to guarantee you accessible
and inclusive access to SBB.ch.
FOOTER
HELP & CONTACT
Help & Contact
Do you have questions, need help or want to get in contact with us? We’re here
to help you.
Go to the help & contact area
RAIL TRAFFIC INFORMATION
Rail traffic information
Find the latest information on strikes and interruptions in the event of major
disruptions to the rail network.
Live information
NEWSLETTER & SOCIAL MEDIA
Newsletter & Social Media
Our newsletter regularly informs you of attractive offers from SBB via e-mail.
Subscribe to the newsletters
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* SBB Community Link opens in new window.
* SBB Social Media
COMPANY
Company
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SBB CLOCK.
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TIMELESS SBB DESIGN.
Would you also like to get your hands on an official Swiss station clock by
Mondaine? Whether you’d like it as a watch, wall clock, pocket watch or alarm
clock, order the model you want online now. Link opens in new window. Take a
look and order
DISCLAIMER
* Imprint
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