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 1. Home
 2. Convergence Program

CONVERGENCE PROGRAM

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The National Consumer Helpline (NCH), is the grievance redressal mechanism of
the Department of Consumer Affairs, Govt. of India. The National Consumer
Helpline (NCH) has emerged as a single point of access for consumers across the
country for grievance redressal at the pre-litigation stage. Consumers can
register their grievances from all over the country in 17 languages through an
omni channel IT-enabled central portal called NCH through a toll-free number
(1915) or 1800-11-400. These grievances can be registered through various
channels: the WhatsApp app, SMS, e-mail , NCH app, web portal, and Umang app, as
per their convenience.

As part of the Project, Companies partner with NCH under the ‘Convergence’
initiative on a completely voluntary, free-of-charge basis to help in resolving
their customer grievances cordially and expeditiously. NCH has entered into
convergence partnership with more than 975 companies and organizations.
Grievances are forwarded to these companies on a ‘real-time basis and the
company can respond to them suitably and cordially within a time span of 30
days.

The benefits of your organization in partnering with NCH are as below:

 1. A proactive approach in resolving customer grievances, before it becomes a
    dispute.
 2. Finding an amicable and expeditious resolution to the customer’s problem,
    leading to a win-win situation for both- Customers and your organization.
 3. Gives an opportunity to the organization for an amicable settlement and
    retention of the customer, building customer loyalty.
 4. Ensures better corporate governance and social responsibility.

TO REGISTER AS A CONVERGENCE PARTNER WITH NCH.

Signup Here →


MULTIPLE WAYS TO LODGE GRIEVANCES

Through Online

Through NCH APP

Through UMANG APP

Through WhatsApp


NATIONAL CONSUMER HELPLINE,
DEPARTMENT OF CONSUMER AFFAIRS, GOI

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IMPORTANT LINKS

 * Convergence Partner
   To Register as a convergence Partner with NCH.
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