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 * Support
 * Registration and User Management
 * Register account and get started
   * Register and get started with My Business Wireless
   * Register and get started with My Business Wireline
   * FAQs
   * Resources
 * Using My Verizon apps
   * Get to know the My Verizon for Business app.
   * Get to know the My Fios app
   * Fios TV Mobile App
 * Password management
   * Create Strong Passwords
   * Update or Reset Passwords
 * Online account access
   * User Roles and Permissions
   * My Verizon Admin Dashboard


REGISTER AND GET STARTED WITH MY BUSINESS WIRELESS

My Business Wireless helps you save time and control costs by allowing you to
access and update your company's account information online whenever you want.
With My Business Wireless you can do the following and more:

 * Shop for new devices and accessories
 * Upgrade and activate devices
 * Make online payments
 * View and download invoices
 * Edit and view account details and user information
 * Keep tabs on data usage with detailed reports
 * Create a custom view of your company to assist with meaningful data analysis


REGISTER FOR MY BUSINESS WIRELESS

The way you register for My Business Wireless depends on your account role. If
you are a Primary Contact, you will automatically be signed up for My Business
Wireless when your contract is processed. You will receive a welcome email from
Verizon with step-by-step instructions on how to complete the registration
process online.

If you are not a Primary Contact, you can register in one of two ways. Unless
your Primary Contact has disabled self-registration, you can self-register as an
End User or Account Manager while logged into My Business Wireless:

 1. Click Register here
 2. In the My Business for Wireless section, click Register
 3. Select the End User or Account manager user type
 4. Enter your mobile number and click Continue*
 5. When you receive your one-time passcode (OTP) on your mobile phone, enter
    the OTP and click Continue
 6. Enter your first and last name, your mobile number, and your company email,
    then click Continue
 7. Create your user ID and password, set up your security questions, check the
    box next to the Terms and Conditions and click Register

* Note: If your company hasn’t enabled self-registration, you’ll get an error
notification at this point. Your company’s Primary Contact must enable
self-registration.

If your organization hasn’t enabled self-registration, your Primary Contact will
start the registration process for you. Once they’ve started the process, you’ll
receive a welcome email from Verizon that you can use to complete the process
online in My Business Wireless. You will be able to choose your own user ID.

 1. Click the registration link in the welcome email
 2. Validate your identity by entering a phone number to use for a OTP (this
    number must be able to receive a text)
 3. Choose either Text me or Call me
    * Devices on the Verizon network will receive a text from 900070005000
    * Devices not on the Verizon network will receive a text from 110000011904
    * Calls will come from 1-800-922-0204
 4. Click Send One-Time Passcode
 5. Enter the OTP and click Verify
 6. Enter a user ID and click Set user ID
    * User IDs must have at least six characters and can't be all numbers
 7. Enter a password and click Set password
    * Passwords must be at least eight characters long and must contain at least
      one uppercase letter, one lowercase letter and one number
 8. Check the box and accept the Terms and Conditions
 9. Click Continue to My Business

Once you've successfully completed registration, you will be redirected to the
My Business Wireless home page (consider bookmarking this page to simplify
future access to it). Then you’ll be able to manage your service from My
Business Wireless or the My Verizon for Business app, including viewing your
bills.

When you're done managing your services or viewing your bill in My Business
Wireless, click your user ID in the upper right corner of the screen and click
Logout.

Once you're registered, you can access your account by visiting My Business
Wireless, entering your credentials and clicking the Login button. For
additional details on your account visit the My Business Wireless Account
Management page.


CHAT WITH US WHEN YOU NEED HELP

If you need customer service assistance while using My Business Wireless, chat
provides a convenient and easy way to get the answers you need. You can initiate
a chat session while logged into My Business Wireless from any page.

 1. Click Chat in the bottom right of your screen
 2. When the My Business Wireless chat window opens, enter your question in the
    Type your question here text area and click Send

Once you initiate the chat, your chat window will stay open even if you need to
visit other pages in My Business.

If you want to increase or decrease the text size on the chat window, click the
Text size (A) icon at the top of the chat window. You can also get audio
notifications by clicking the Sound (speaker) icon at the top of the window.

Live chat is available:

 * Mon–Fri: 8 AM–8 PM ET
 * Saturday: 8 AM–5 PM ET

You can get automated chat assistance in My Business 24/7 every day by simply
clicking one of the popular topic links, which include:

 * Billing and payments
 * Manage my account or plan
 * Orders
 * Suspend and resume service
 * Latest deals


Note: Please be aware that device troubleshooting isn't available through My
Business Wireless chat. Instead, you need to visit our device and app-related
support page and then select your device brand and model to access our
interactive tutorials or troubleshooting assistant.


LEARN ABOUT SITE IMPROVEMENTS

We have recently made some changes that will enhance your online experience and
help you get to important information using fewer clicks. Watch these quick
explainer videos to see the updates we’ve made to the My Business homepage as
well as the improvements we’ve made to the navigation.



ADDITIONAL SUPPORT

Visit our Customer Learning Portal for even more training and resources related
to Verizon Business products, systems and tools.

Open portal



GREAT NEWS!
5G IS AVAILABLE IN YOUR AREA

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Products, Solutions & Deals
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About Verizon
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Manage My Account Online
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Follow
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Contact Us
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Quick Tasks for Enterprise
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