www.petsmart.com
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95.101.111.173
Public Scan
Submitted URL: https://click.mail.petsmart.com/?qs=f301a83f1f41bae59ca621e5fa9a2572144c73f5195028a3d86abdc2d1fe249d18c05e3923dea1c6f2944bf9af45...
Effective URL: https://www.petsmart.com/help/privacy-policy-H0011.html?utm_source=sfmc&utm_medium=email&utm_campaign=20221208_LoyaltyDec...
Submission: On December 09 via api from US — Scanned from DE
Effective URL: https://www.petsmart.com/help/privacy-policy-H0011.html?utm_source=sfmc&utm_medium=email&utm_campaign=20221208_LoyaltyDec...
Submission: On December 09 via api from US — Scanned from DE
Form analysis 6 forms found in the DOM
Name: simpleSearch — GET /search/
<form role="search" action="/search/" method="get" name="simpleSearch" novalidate="novalidate">
<input class="dp-search-input" type="text" name="q" placeholder="search" title="Search" autocomplete="off">
<input type="submit" value="" title="Search">
</form>Name: signInForm — POST /on/demandware.store/Sites-PetSmart-Site/default/AccountController-ProcessCaptchaLogin
<form name="signInForm" id="signInFormModal" action="/on/demandware.store/Sites-PetSmart-Site/default/AccountController-ProcessCaptchaLogin" method="POST" accept-charset="UTF-8" data-isplaceholderrequired="true" data-resetname="signInForm"
autocomplete="on" novalidate="novalidate">
<div class="login-errors" style="display:none;"></div>
<div class="row">
<div class="col-md-12">
<div class="input-wrapper waterfall-animation">
<label for="username">
<span class="hide">email address</span>
<input type="text" name="username" value="" autocapitalize="none" class="rule-email required" data-msg-required="Please enter your email." autocomplete="username" aria-required="true">
<span data-placeholder="email address" class="placeholder"></span>
</label>
<div class="error"></div>
</div>
</div>
</div>
<div class="row">
<div class="col-md-12">
<div class="input-wrapper waterfall-animation">
<label for="password">
<span class="hide">current password</span>
<input type="password" name="password" value="" class="required fs-exclude" data-msg-required="Please enter password." autocomplete="current-password" aria-required="true">
<span data-placeholder="current password" class="placeholder"></span>
</label>
<div class="error"></div>
</div>
</div>
</div>
<div class="row">
<div class="col-md-6">
<div class="label-inline remember-me">
<input class="input-checkbox capture-rememberMe" type="checkbox" id="capture_signIn_rememberMe">
<label for="capture_signIn_rememberMe">remember me</label>
</div>
</div>
<div class="col-md-6">
<button type="button" class="password-reset">forgot password?</button>
</div>
</div>
<div class="row">
<div class="col-md-12">
<br>
<div class="g-recaptcha-wrapper" style="display: none" data-googlecaptchainstance="accountloginformmodal">
<div id="g-recaptcha-accountloginformmodal">
<div style="width: 304px; height: 78px;">
<div><iframe title="reCAPTCHA"
src="https://www.google.com/recaptcha/enterprise/anchor?ar=1&k=6Lc8c1MaAAAAAI_EIxnsAY13LiMRKPw2Nh34BUSw&co=aHR0cHM6Ly93d3cucGV0c21hcnQuY29tOjQ0Mw..&hl=de&v=Km9gKuG06He-isPsP6saG8cn&size=normal&sa=login&cb=ehc6b9qpx6wj"
width="304" height="78" role="presentation" name="a-e3xhlawg6vfi" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe></div><textarea id="g-recaptcha-response" name="g-recaptcha-response"
class="g-recaptcha-response" style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div>
</div>
<input class="hidden-recaptcha-required" name="hiddenrecaptcha" id="hiddenrecaptcha" style="visibility: hidden; height: 1px; padding: 0px; margin: 0;">
<div class="custom-error-msg hidden-recaptcha-required"> Please complete the captcha </div>
<script>
var enableEnterpriseRecaptcha = "true" == "true";
//If there's already a captcha instance go ahead and re-render it (necessary for forms that could be submitted and then editted such as aboutYou in checkout)
if (typeof app != "undefined" && typeof app.googlecaptcha != "undefined" && typeof app.googlecaptcha.googleRecaptchaInstances != "undefined" && app.googlecaptcha.googleRecaptchaInstances.hasOwnProperty("accountloginformmodal")) {
var render = enableEnterpriseRecaptcha ? grecaptcha.enterprise.render : grecaptcha.render;
var renderObj = {
'sitekey': "6LcGS3IUAAAAABB1LVzt4qSaxopUuK9h7Ibrrc93",
'callback': "googleCaptchaFilledOutCallback",
'expired-callback': "googleCaptchaExpiredCallback",
}
if (enableEnterpriseRecaptcha && "true" == "true") {
renderObj.action = "login"
renderObj.sitekey = "6Lc8c1MaAAAAAI_EIxnsAY13LiMRKPw2Nh34BUSw"
}
app.googlecaptcha.googleRecaptchaInstances["accountloginformmodal"] = render('g-recaptcha-accountloginformmodal', renderObj);
}
/**
* This script does the following:
* Renders the captcha and holds on to a reference to that instance
* Registers a callback function we use to revalidate when the captcha is completed
*/
$(document).on('grecaptchaAndDocumentReady grecaptchaEnterpriseAndDocumentReady', function(e) {
try {
if (typeof app.googlecaptcha.googleRecaptchaInstances == "undefined") {
app.googlecaptcha.googleRecaptchaInstances = {}
}
//Explicityly render this captcha
var render = enableEnterpriseRecaptcha ? grecaptcha.enterprise.render : grecaptcha.render;
var renderObj = {
'sitekey': "6LcGS3IUAAAAABB1LVzt4qSaxopUuK9h7Ibrrc93",
'callback': "googleCaptchaFilledOutCallback",
'expired-callback': "googleCaptchaExpiredCallback",
}
if ("true" == "true" && e.type == "grecaptchaEnterpriseAndDocumentReady") {
renderObj.action = "login";
renderObj.sitekey = "6Lc8c1MaAAAAAI_EIxnsAY13LiMRKPw2Nh34BUSw";
app.googlecaptcha.googleRecaptchaInstances["accountloginformmodal"] = render('g-recaptcha-accountloginformmodal', renderObj);
} else if ("true" != "true" && e.type == "grecaptchaAndDocumentReady") {
app.googlecaptcha.googleRecaptchaInstances["accountloginformmodal"] = render('g-recaptcha-accountloginformmodal', renderObj);
}
//Weirdly this is where the callback needs to live for it to be in scope for the captcha
window.googleCaptchaFilledOutCallback = function() {
app.googlecaptcha.analyticsCaptchaSolved();
//sorry about this...
if ((typeof window.app.googlecaptcha.googleRecaptchaInstances.checkoutccrecap == 'undefined') || (typeof window.app.googlecaptcha.googleRecaptchaInstances.checkoutgiftrecap == 'undefined')) {
window.app.googlecaptcha.scrollToJoinNearBottom();
}
window.app.validator.doGoogleCaptchaValidation();
};
window.googleCaptchaExpiredCallback = function() {
window.app.validator.doGoogleCaptchaValidation();
};
} catch (e) {
console.log('grecaptchaAndDocumentReady : ' + e);
}
});
</script>
</div>
<script>
//TECHDEBT IE 11 in prod needs some help
try {
if (!!navigator.userAgent.match(/Trident\/7.0/)) {
console.info('IE11 init recaptcha in checkout');
var googleRecaptchaScriptURL = 'https://www.google.com/recaptcha/api.js?onload=gRecaptchaOnloadCallback';
var thereAreInstancesOfRecaptchaOnPage = $('.g-recaptcha-wrapper').length > 0;
if (thereAreInstancesOfRecaptchaOnPage) {
window.gRecaptchaOnloadCallback = function() {
$(document).trigger('grecaptchaAndDocumentReady');
}
$.getScript(googleRecaptchaScriptURL); //This is async
}
};
} catch (e) {
console.error(e);
}
</script>
</div>
</div>
<div class="row login-cta">
<div class="col-md-5">
<div id="login-button-container">
<div id="login-button" class="button-fancy-large">
<button id="login" type="submit" value="log in" class="button-fancy-large ">log in</button>
</div>
<div id="login-action" class="button-fancy-large">
<div class="login-button-icon-container">
<i id="login-action-icon" class="fa-spinner fa-pulse fa-3x fa-fw active-spinner"></i>
</div>
</div>
</div>
</div>
<div class="col-md-7">
<div class="social-signin-disabled">
<div class="social-signin-disabled-head"> we are no longer supporting social sign in </div>
<div class="social-signin-disabled-text"> please click <button type="button" class="password-reset-inline"> forgot password </button> to access your account. </div>
</div>
</div>
</div>
</form>POST /on/demandware.store/Sites-PetSmart-Site/default/AccountController-RequestReset
<form id="request-password-reset-modal" action="/on/demandware.store/Sites-PetSmart-Site/default/AccountController-RequestReset" method="post" data-isplaceholderrequired="true" data-resetname="forgotpw" novalidate="novalidate">
<p> Enter your email address and we will send you a link to reset your password. </p>
<div class="row notbootstrap">
<div class="col-md-12">
<div class="input-wrapper waterfall-animation">
<label for="email">
<span class="hide">email address</span>
<input type="text" name="email" value="" autocapitalize="none" class="rule-email required" data-msg-required="Please enter your email." aria-required="true">
<span data-placeholder="email address" class="placeholder"></span>
</label>
<div class="error"></div>
</div>
</div>
</div>
<div class="row form-row">
<div class="col-md-12 checkout-captcha-wrapper">
<div class="g-recaptcha-wrapper" style="display: none" data-googlecaptchainstance="passwordreset-modal">
<div id="g-recaptcha-passwordreset-modal">
<div style="width: 304px; height: 78px;">
<div><iframe title="reCAPTCHA"
src="https://www.google.com/recaptcha/enterprise/anchor?ar=1&k=6Lc8c1MaAAAAAI_EIxnsAY13LiMRKPw2Nh34BUSw&co=aHR0cHM6Ly93d3cucGV0c21hcnQuY29tOjQ0Mw..&hl=de&v=Km9gKuG06He-isPsP6saG8cn&size=normal&sa=password_reset&cb=altlwxc3bkcx"
width="304" height="78" role="presentation" name="a-tv0o47q1n77v" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe></div><textarea id="g-recaptcha-response-1" name="g-recaptcha-response"
class="g-recaptcha-response" style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div><iframe style="display: none;"></iframe>
</div>
<input class="hidden-recaptcha-required" name="hiddenrecaptcha" id="hiddenrecaptcha" style="visibility: hidden; height: 1px; padding: 0px; margin: 0;">
<div class="custom-error-msg hidden-recaptcha-required"> Please complete the captcha </div>
<script>
var enableEnterpriseRecaptcha = "true" == "true";
//If there's already a captcha instance go ahead and re-render it (necessary for forms that could be submitted and then editted such as aboutYou in checkout)
if (typeof app != "undefined" && typeof app.googlecaptcha != "undefined" && typeof app.googlecaptcha.googleRecaptchaInstances != "undefined" && app.googlecaptcha.googleRecaptchaInstances.hasOwnProperty("passwordreset-modal")) {
var render = enableEnterpriseRecaptcha ? grecaptcha.enterprise.render : grecaptcha.render;
var renderObj = {
'sitekey': "6LcGS3IUAAAAABB1LVzt4qSaxopUuK9h7Ibrrc93",
'callback': "googleCaptchaFilledOutCallback",
'expired-callback': "googleCaptchaExpiredCallback",
}
if (enableEnterpriseRecaptcha && "true" == "true") {
renderObj.action = "password_reset"
renderObj.sitekey = "6Lc8c1MaAAAAAI_EIxnsAY13LiMRKPw2Nh34BUSw"
}
app.googlecaptcha.googleRecaptchaInstances["passwordreset-modal"] = render('g-recaptcha-passwordreset-modal', renderObj);
}
/**
* This script does the following:
* Renders the captcha and holds on to a reference to that instance
* Registers a callback function we use to revalidate when the captcha is completed
*/
$(document).on('grecaptchaAndDocumentReady grecaptchaEnterpriseAndDocumentReady', function(e) {
try {
if (typeof app.googlecaptcha.googleRecaptchaInstances == "undefined") {
app.googlecaptcha.googleRecaptchaInstances = {}
}
//Explicityly render this captcha
var render = enableEnterpriseRecaptcha ? grecaptcha.enterprise.render : grecaptcha.render;
var renderObj = {
'sitekey': "6LcGS3IUAAAAABB1LVzt4qSaxopUuK9h7Ibrrc93",
'callback': "googleCaptchaFilledOutCallback",
'expired-callback': "googleCaptchaExpiredCallback",
}
if ("true" == "true" && e.type == "grecaptchaEnterpriseAndDocumentReady") {
renderObj.action = "password_reset";
renderObj.sitekey = "6Lc8c1MaAAAAAI_EIxnsAY13LiMRKPw2Nh34BUSw";
app.googlecaptcha.googleRecaptchaInstances["passwordreset-modal"] = render('g-recaptcha-passwordreset-modal', renderObj);
} else if ("true" != "true" && e.type == "grecaptchaAndDocumentReady") {
app.googlecaptcha.googleRecaptchaInstances["passwordreset-modal"] = render('g-recaptcha-passwordreset-modal', renderObj);
}
//Weirdly this is where the callback needs to live for it to be in scope for the captcha
window.googleCaptchaFilledOutCallback = function() {
app.googlecaptcha.analyticsCaptchaSolved();
//sorry about this...
if ((typeof window.app.googlecaptcha.googleRecaptchaInstances.checkoutccrecap == 'undefined') || (typeof window.app.googlecaptcha.googleRecaptchaInstances.checkoutgiftrecap == 'undefined')) {
window.app.googlecaptcha.scrollToJoinNearBottom();
}
window.app.validator.doGoogleCaptchaValidation();
};
window.googleCaptchaExpiredCallback = function() {
window.app.validator.doGoogleCaptchaValidation();
};
} catch (e) {
console.log('grecaptchaAndDocumentReady : ' + e);
}
});
</script>
</div>
</div>
</div>
<div class="request-errors" style="display:none;">
</div>
<div class="row form-row form-row-button">
<div class="col-md-12">
<div id="request-reset-button-container">
<div id="request-reset-button" class="button-fancy-large">
<button id="request-reset" type="submit" value="submit" class="button-fancy-large ">submit</button>
</div>
<div id="request-reset-action" class="button-fancy-large">
<div class="request-reset-button-icon-container">
<i id="request-reset-action-icon" class="fa-spinner fa-pulse fa-3x fa-fw active-spinner"></i>
</div>
</div>
</div>
<div class="unknown-user">
<p> We apologize for the inconvenience. <a href="javascript:void(0)" class="create-account">
Try creating a new account.
</a>
</p>
</div>
</div>
</div>
</form>POST /on/demandware.store/Sites-PetSmart-Site/default/AccountController-ResetPassword
<form id="set-password-reset-modal" action="/on/demandware.store/Sites-PetSmart-Site/default/AccountController-ResetPassword" method="post" data-isplaceholderrequired="true" novalidate="novalidate">
<p> Please enter your new password. </p>
<div class="row notbootstrap compare-common-parent">
<div class="col-md-12">
<div class="input-wrapper waterfall-animation">
<label for="password">
<span class="hide">password</span>
<input type="password" name="newPassword" value="" class="rule-password comparewith required fs-exclude" data-msg-required="Please enter password." aria-required="true">
<span data-placeholder="password*" class="placeholder"></span>
</label>
<div class="error"></div>
</div>
</div>
<div class="col-md-12">
<div class="input-wrapper ">
<label for="confirmPassword">
<span class="hide">confirm password</span>
<input type="password" name="newPasswordConfirm" value="" class="rule-equal-password required fs-exclude" data-msg-required="Please reenter your password." aria-required="true">
<span data-placeholder="confirm password*" class="placeholder"></span>
</label>
<div class="error"></div>
</div>
</div>
</div>
<div class="request-errors" style="display:none;">
</div>
<div class="row notbootstrap form-row form-row-button">
<div class="col-md-12">
<div id="reset-pw-button-container">
<div id="reset-pw-button" class="button-fancy-large">
<button id="reset-pw" type="submit" value="submit" class="button-fancy-large ">submit</button>
</div>
<div id="reset-pw-action" class="button-fancy-large">
<div class="reset-pw-button-icon-container">
<i id="reset-pw-action-icon" class="fa-spinner fa-pulse fa-3x fa-fw active-spinner"></i>
</div>
</div>
</div>
</div>
<div class="col-md-12">
<div class="password-info"> *Passwords must be at least 8 characters long, contain at least one letter and contain at least one of the following: upper case letter, number, or special character. </div>
</div>
</div>
</form>Name: simpleSearch — GET /search/
<form role="search" action="/search/" method="get" name="simpleSearch" novalidate="novalidate">
<input class="dp-search-input" type="text" name="q" placeholder="search" title="Search">
<input type="submit" value="" title="Search">
</form>Name: simpleSearch — GET /search/
<form role="search" action="/search/" method="get" name="simpleSearch" novalidate="novalidate">
<input class="dp-search-input" type="text" name="q" placeholder="search" title="Search" autocomplete="off">
<input type="submit" value="" title="Search">
</form>Text Content
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* Create an account
* Email subscription management
* Favorites
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* Account Benefits
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* Canceling an Order
* Checkout
* Autoship
* Same-day Delivery
* Prescription Medication
* Shopping cart
* One-Click Reorder
* Vet Diets
* In-Store Pickup
* SHIPPING & DELIVERY
* Shipping methods & costs
* Order status
* Estimated delivery date
* International shipping
* Product availability
* PAYMENT
* Discounts and Online codes
* Payment options
* Sales tax
* Afterpay
* Pricing
* Gift Cards
* Pay Pal
* Coupon policy
* RETURN & REFUNDS
* Price match guarantee
* Returning a product
* Damaged or defective items
* Return Policy
* TERMS & POLICIES
* Terms of Use
* Autoship
* Recalls
* Shop Safely at PetSmart.com
* In-Store Pet Policy
* Vendor Compliance Policies
* California Supply Chains Act
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* Standard Payment Terms
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PETSMART PRIVACY POLICY
Last Updated: October 28, 2022
This Privacy Policy explains how PetSmart LLC ("PetSmart", "we" or "us")
collects, uses, and discloses information about you when you access or use our
websites, mobile application and other online products and services, shop in our
stores, contact our customer service team, engage with us on social media, apply
for a job with us, or otherwise interact with us (collectively, the "Services").
We may change this Privacy Policy from time to time. If we make changes, we will
notify you by revising the date at the top of the policy and, in some cases, we
may provide you with additional notice (such as adding a statement to our
website homepage or sending you a notification). We encourage you to review the
Privacy Policy whenever you access the Services or otherwise interact with us to
stay informed about our information practices and the choices available to you.
CONTENTS
* Collection of Information
* Use of Information
* Sharing of Information
* Social Sharing Features and Third-Party Privacy Policies
* Advertising and Analytics Services Provided by Others
* Data Retention and Security
* Transfer of Information to the U.S. and Other Countries
* Your Choices
* SMS Privacy Policy
* Your California Privacy Rights
* Notice of Financial Incentives
* Nevada Residents
* Contact Us
COLLECTION OF INFORMATION
INFORMATION YOU PROVIDE TO US
We collect information you provide directly to us. For example, we collect
information when you create an account, fill out a form, participate in a
survey, review, contest or promotion, make a purchase, apply for a job or upload
your resume, communicate with us via third party social media sites, request
customer support, or otherwise communicate with us. The types of information we
may collect include your name, email address, postal address, phone number,
credit card and other payment information, age, location, your pet’s information
(name, breed, date of birth, gender, etc.) and any other information you choose
to provide.
OTHER INFORMATION WE COLLECT
When you access or use our Services or transact business with us, we
automatically collect information about you, including:
* Transactional Information: When you make a purchase or return, we collect
information about the transaction, such as product details, purchase price,
and date and location of the transaction.
* Log Information: We collect information related to your access to and use of
the Services, including the type of browser you use, app version, access
times, pages viewed, your IP address, site interaction data, and the page you
visited before navigating to our Services.
* Device Information: We collect information about the computer or mobile
device you use to access our Services, including the hardware model,
operating system and version, unique device identifiers, and mobile network
information.
* Visual Information: We utilize cameras in our stores for security purposes
and to measure and observe customer traffic patterns to improve our stores
and services.
* Location Information: We may derive the approximate location of your device
from your IP address. In accordance with your device permissions, we may also
collect information about the precise location of your device. You have the
ability to stop the collection of precise location information at any time
(see Your Choices below for details).
* Information Collected by Cookies and Similar Tracking Technologies: We (and
our service providers) use different technologies to collect information,
including cookies and web beacons and other tracking mechanisms. Cookies are
small data files stored on your hard drive or in your device memory that help
us improve our Services and your experience, see which areas and features of
our Services are popular, and count visits. Web beacons (also known as "pixel
tags" or "clear GIFs") are electronic images that may be used in our Services
or emails and help deliver cookies, count visits, and help us understand
usage and campaign effectiveness. For more information about cookies and how
to disable them, see Your Choices below.
INFORMATION COLLECTED FROM OTHER SOURCES
We may also obtain information about you from other sources. For example, we may
collect information about you from third parties, such as mailing list
providers, data enhancement sources and publicly available sources, including
information you submit in a public forum (e.g., a blog, chat room, or social
media). If you apply for a job with us, we will receive your application
information from our job applicant processing partners. Additionally, if you
create or log into your account through a social media site, we may have access
to certain information from that site, such as your name, account information,
and friends lists, in accordance with the authorization procedures determined by
such social media site.
USE OF INFORMATION
We use the information we collect to deliver the products and services you
request and customize your experience with us. We also use the information we
collect to:
* Provide, maintain and improve our products and services;
* Conduct audits related to a current interaction with the consumer and
concurrent transactions, including, but not limited to, counting ad
impressions to unique visitors, verifying positioning and quality of ad
impressions, and auditing compliance with this specification and other
standards;
* Detect security incidents, protect against malicious, deceptive, fraudulent,
or illegal activity, and protect the rights and property of PetSmart and
others;
* Debug to identify and repair errors that impair existing intended
functionality;
* For limited, internal and operational use, such as to enable our website to
function;
* Perform services on behalf of us or a service provider, including maintaining
or servicing accounts, providing customer service, processing or fulfilling
orders and transactions, verifying customer information, processing payments,
providing financing, providing advertising or marketing services, or
conducting analytic services;
* Undertake internal research for technological development and demonstration;
* Undertake activities to verify or maintain the quality or safety of a service
or device that we own, manufacture, or control, and to improve, upgrade, or
enhance the service or device that is owned, manufactured, manufactured for,
or controlled by, us;
* Send you technical notices, updates, security alerts, and support and
administrative messages and to respond to your comments, questions, and
customer service requests;
* Communicate with you about products, services, and events offered by PetSmart
and others, and provide news and information we think will be of interest to
you (see Your Choices below for information about how to opt out of these
communications at any time);
* Personalize your online experience and the advertisements you see when you
use the Services or third-party platforms based on your preferences,
interests, and browsing and purchasing behavior;
* Facilitate contests, sweepstakes, and promotions and process and deliver
entries and rewards;
* Evaluate your application and qualifications for employment with us; and
* Carry out any other purpose described to you at the time the information was
collected.
SHARING OF INFORMATION
We may share information as follows:
* With vendors, service providers, and consultants that perform services for
us, including e-mail and mobile marketing, analytics, web hosting, call
center services, payment processing, coupon delivery, and data enhancement;
* With entities who may provide financing for your purchase;
* With the public, if you post information online and elect to make it
available to the public, such as by writing a product review on our website;
* In response to a request for information if we believe disclosure is in
accordance with, or required by, any applicable law or legal process,
including lawful requests by public authorities to meet national security or
law enforcement requirements;
* If we believe your actions are inconsistent with our user agreements or
policies, if we believe you have violated the law, or to protect the rights,
property, and safety of PetSmart or others;
* In connection with, or during negotiations of, any merger, sale of company
assets, financing or acquisition of all or a portion of our business by
another company;
* Between and among PetSmart and our current and future parents, affiliates,
subsidiaries, and other companies under common control and ownership; and
* With your consent or at your direction.
We may also share aggregated or de-identified information that cannot reasonably
be used to identify you.
SOCIAL SHARING FEATURES AND THIRD-PARTY PRIVACY POLICIES
The Services may offer social sharing features and other integrated tools (such
as the Facebook "Like" button), which let you share actions you take on our
Services with other media. Your use of such features enables the sharing of
information with your friends or the public, depending on the settings you
establish with the entity that provides the social sharing feature. Your
interactions with those features are governed by the privacy policies of the
entities that provide these features. For more information about the purpose and
scope of data collection and processing in connection with social sharing
features, please visit their privacy policies.
Please note that when you apply for a job with us, the privacy policies of our
job applicant processing partners may govern the submission of your application
information.
ADVERTISING AND ANALYTICS SERVICES PROVIDED BY OTHERS
We may allow others to provide analytics services and serve advertisements on
our behalf across the web and in mobile applications. These entities may use
cookies, web beacons, device identifiers and other technologies to collect
information about your use of the Services and other websites and applications,
including your IP address, web browser, mobile network information, pages
viewed, time spent on pages or in apps, links clicked, and conversion
information. This information may be used by PetSmart and others to, among other
things, analyze and track data, determine the popularity of certain content,
deliver advertising and content targeted to your interests on our Services and
other websites, and better understand your online activity. For more information
about interest-based ads, or to opt out of having your web browsing information
used for behavioral advertising purposes, please visit
www.aboutads.info/choices. Your device may also include a feature ("Limit Ad
Tracking" on iOS or "Opt Out of Interest-Based Ads" or "Opt Out of Ads
Personalization" on Android) that allows you to opt out of having certain
information collected through apps used for behavioral advertising purposes.
DATA RETENTION AND SECURITY
DATA RETENTION
We store the information we collect about you and your pet(s) for as long as is
necessary for the purpose(s) for which we originally collected it, or for other
legitimate business purposes, including to meet our legal, regulatory, or other
compliance obligations.
DATA SECURITY
We maintain administrative, technical and physical safeguards to protect your
personal information. However, no e-commerce solution or website is completely
secure. You are also responsible for taking reasonable steps to protect your
personal information, such as using strong passwords and using different
passwords across your online accounts. We will never request your password or
credit card information through email.
CHILDREN'S PERSONAL INFORMATION
We recognize the particular importance of protecting privacy where children are
involved. We do not knowingly collect personal information online from children
under the age of 16.
TRANSFER OF INFORMATION TO THE U.S. AND OTHER COUNTRIES
PetSmart is based in the United States and we process and store information in
the U.S. and other countries. Therefore, we and our service providers may
transfer your information to, or store or access it in, jurisdictions that may
not provide equivalent levels of data protection as your home jurisdiction.
YOUR CHOICES
ACCOUNT INFORMATION
You may update and correct certain account information you provide to us at any
time by logging into your account or calling our Customer Care number at
1-888-839-9638 (U.S. Customers) or 1-321-309-9065 (Customers outside of the
U.S.).
LOCATION INFORMATION
When you first launch any of our mobile applications that collect precise
location information, you will be asked to consent to the application’s
collection of this information. If you initially consent to our collection of
this location information, you can subsequently stop the collection of this
information at any time by changing the preferences on your mobile device. If
you do so, our mobile applications, or certain features thereof, may no longer
function properly. You may also stop our collection of this location information
by following the standard uninstall process to remove all of our mobile
applications from your device. Certain mobile devices contain geo-location
tracking capability. We may use such capability or other geo-location tracking
technology to identify the location of devices in our store or nearby for
marketing, to generate coupons or other offers, and for analytical purposes.
COOKIES
Most web browsers are set to accept cookies by default. If you prefer, you can
usually choose to set your browser to remove or reject browser cookies. The Help
or similar function of your browser should contain instructions to set your
computer to accept all cookies, to notify you when a cookie is issued, or to not
receive cookies. Please note that if you choose to remove or reject cookies,
this could affect the availability and functionality of our Services.
PROMOTIONAL COMMUNICATIONS
You may opt out of receiving promotional emails from PetSmart by following the
instructions in those emails or by logging into your account and changing your
preferences. If you opt out, we may still send you non-promotional emails, such
as those about your account or our ongoing business relations.
SMS PRIVACY POLICY
By participating in any of our mobile programs, you agree to receive recurring
automated marketing phone calls and text messages at the phone number you
provided at opt-in. Phone calls made and text messages sent to your mobile
device may be generated using an automated system for the selection or dialing
of telephone numbers. Message frequency will vary. Your consent to receive
marketing messages via phone or text is not a condition of any purchase. You
agree to notify PetSmart at the Contact Us information below in the event that
you change or disconnect your mobile phone number. Message and data rates may
apply and are billed by and payable to your mobile service provider. Delivery of
messages are subject to the effective transmission by your mobile service
provider and any policies or terms established by your mobile service provider.
For SMS messages, text HELP for help and STOP to opt out. Additionally, you may
cancel general promotional messages from PetSmart by texting STOP to 704704 and
you may cancel transactional messages from PetSmart by texting STOP to 26392.
With your consent, we may send promotional and non-promotional push
notifications or alerts to your mobile device. You can deactivate these messages
at any time by changing the notification settings on your mobile device.
This Privacy Policy and PetSmart’s PetSmart’s Terms of Use apply to the SMS
Privacy Policy and are subject to change.
YOUR CALIFORNIA PRIVACY RIGHTS
Consumers residing in California have certain additional rights with respect to
their personal information under the California Consumer Privacy Act or ("CCPA")
(California Civil Code Section 1798.100 et seq.) and the "Shine the Light" Law
(California Civil Code Section 1798.83).
CALIFORNIA CONSUMER PRIVACY ACT
Additional Disclosures Related to the Collection, Use, Disclosure and Sale of
Personal Information
Categories of Personal Information Collected: In the preceding 12 months, we
have collected the following categories of personal information: identifiers,
commercial information, characteristics of protected classifications under
California or U.S. law, geolocation data, Internet or other electronic activity
information, and inferences drawn about any of the preceding categories of
information. We also collect the following categories of personal information
from job applicants: professional or employment related information and
education information. For examples of the data points we collect, please see
"Collection of Information" above.
Business or Commercial Purpose for Collecting and Selling Information: We
collect personal information for the business and commercial purposes described
in "Use of Information" above.
Categories of Sources of Personal Information: We collect personal information
directly from you when you interact with our Services, shop in our stores,
contact us through customer service or other mechanisms, or use our pet-focused
services, automatically when you access or use our Services, purchase products
or services from us and from third-party sources as described in "Information
Collected from Other Sources" above.
Categories of Third Parties with Whom We Share Information: We may share your
personal information with third parties as described in the "Sharing of
Information" section above.
Categories of Personal Information Disclosed: In the preceding 12 months,
depending on your interactions with us, we may have disclosed the following
categories of personal information for business or commercial purposes:
identifiers, financial information, characteristics of protected classifications
under California or U.S. law, geolocation data, Internet or other electronic
activity information, and inferences drawn about any of the preceding categories
of information.
Sale of Personal Information: California law requires that we provide
transparency about personal information we "sell," which for the purposes of the
CCPA, means scenarios in which PetSmart has shared personal information with
partners in exchange for valuable consideration. In the preceding 12 months,
depending on your interactions with us, we may have "sold" the following
categories of personal information: identifiers and internet or other electronic
network activity information. PetSmart is a pet specialty retailer in the
business of offering pet related goods and services to pet parents. As such,
PetSmart’s business model does not include sharing your identifying information
such as your name, email address, phone number, or postal address to third
parties in exchange for money. However, we do share identifiers such as name,
email or postal address with our subsidiaries to offer you our pet-related goods
and other identifiers such as cookies and the advertising identifier associated
with your mobile device with our advertising partners to show our ads that are
targeted to your interests.
Your Consumer Rights
What are the CCPA Consumer Rights?:
* Access. California consumers have the right to request access to the specific
pieces of personal information we have collected about them in the last 12
months. They may also request the categories of personal information we have
collected about them, the categories of sources of such collection, the
business or commercial purpose for collecting or selling personal
information, the categories of third parties with whom we share and sell
their personal information, and the categories of personal information we
have disclosed and sold about them in the preceding 12 months.
* Deletion. California consumers have the right to request deletion of their
personal information (subject to certain exceptions).
* Opt Out of Sale. California consumers have the right to opt out of the sale
of their personal information. California consumers above the age of 16 have
the right to opt out of these sales at any time. We do not knowingly collect
online or sell personal information about consumers under the age of 16.
* Nondiscrimination. California consumers have the right to receive equal
service and price and not be discriminated against for exercising any of
their CCPA rights, however, financial incentive programs may condition
participation on collection of personal information.
How to request CCPA Consumer Rights: California consumers may make a rights
request by calling 1-888-839-9638 or visiting the following pages:
* Access
* Deletion
* Do Not Sell My Personal Information
To confirm your identity and ensure we respect your privacy and security, we
will prompt you to verify your request by logging into your account (if
applicable), replying to an email, or calling us. Please follow the instructions
provided when you submit your rights request. Caution, if you choose to have
your personal information deleted, we can no longer provide you with certain
Services, such as Treats membership (and you will be deleting any Treats points
balance you have accrued), auto ship enrollment, or remember your preferences
for certain pet services such as Grooming, because we will no longer know who
you are. Notwithstanding a deletion request, we may retain personal information
that is necessary for us to fulfill our legal obligations or that is not
otherwise subject to deletion under applicable law.
Financial Incentives Program: You have the right to receive equal service and
price and not be discriminated against for exercising any of your CCPA rights.
However, the CCPA allows us to offer certain financial incentive programs that
may result in different prices, rates or quality levels. We currently provide
such a program, the Treats customer loyalty program. Treats is free to join and
offers you points on purchases and access to member-only deals and discounts.
You may withdraw from membership at any time. You can learn more about Treats
here.
2021 CCPA Requests - Reporting Metrics:
Request Type Received Completed Denied Avg Response Time (Days) Access 14 10 4
30.4 Delete 94 86 8 9.4 Opt Out 316 313 3 2
NOTICE OF FINANCIAL INCENTIVES:
We offer various financial incentives. For example, we may provide discounts,
rewards, exclusive offers, or other benefits to customers who sign up to join
our Treats loyalty program or to participate in a promotional campaign. When you
participate in a financial incentive, we collect personal information from you,
such as identifiers (like your name, email address, or phone number) and
commercial information (like your purchase preferences and interests or purchase
history). You can opt into a financial incentive by following the sign-up or
participation instructions provided, and, for any ongoing benefits, you have the
ability to opt-out at any time, such as by following the instructions set forth
in the applicable promotional campaign or program, or contacting us through one
of the methods listed here. In some cases, we may provide additional terms and
conditions for a financial incentive, which we will provide to you when you sign
up. The value of your personal information is reasonably related to the value of
the offer or discount presented to you.
SHINE THE LIGHT
California law permits residents of California to request certain details about
how their information is shared with third parties for direct marketing
purposes. If you are a California resident and would like to make such a
request, please use the Contact Us information below.
NEVADA RESIDENTS
We do not sell your name, email address, phone number, address, or other
information that identifies you to nonaffiliated third parties. Nevada residents
have the right to request that we not sell this information in the future. To
make such a request, please use the Contact Us information below.
CONTACT US
If you have any questions about this Privacy Policy, please contact us at:
Email: CustomerCare@petsmart.com Mail PetSmart LLC
Attn: Privacy Officer
19601 N. 27th Avenue
Phoenix, AZ 85027 Phone 1-888-839-9638 (U.S. Consumers); 1-321-309-9065
(Customers Outside of the U.S.)
10,330,560 lives saved.
Pet Services Help Center Treats program
Track your order Accessibility Statement
About Careers PetSmart Charities
US Site Canada Site
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Recalls | Terms of Use | Privacy Policy | Interest-Based Ads | CA Supply Chain
Act | Do Not Sell My Personal Information
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THESE RIGHTS ARE AVAILABLE ONLY TO CALIFORNIA RESIDENTS AT THIS TIME.
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†Offer valid 12/5/2022-12/11/2022 in stores with Treats membership & coupon.
Offers valid online without Treats membership. Excludes all Chance & Friends
merchandise & other select items. See coupon for in-store details. Prices &
selection may vary by store & online. While supplies last. Quantities may be
limited & deliveries may be delayed.
*Offer valid thru 1/1/23 with Treats membership in stores & online. While
supplies last. Prices & selection may vary by store & online. Must activate
offer prior to purchase to receive bonus points. Must be signed in to your
Treats account prior to purchase or use Treats membership ID in stores at
checkout. May not be combinable with other available bonus points offers. Points
will be credited to your Treats account 24-72 hours of your purchase. Treats
rules apply. See www.petsmart.com/treats for details.
***Valid 12/1 – 12/15. Thanks to our program partner DoorDash for their donation
to PetSmart Charities. For every transaction that uses DoorDash during
12/1-12/15, PetSmart will donate an additional $1 up to $60,000 to PetSmart
Charities (for a total donation of $120,000) to help support their mission.
PetSmart Charities is a registered nonprofit 501(c)(3) organization.
‡NO PURCHASE NECESSARY. The Treats Super Giveaway: Big Game Sweeps is Sponsored
by PetSmart LLC and PetSmart Canada Corporation Open to legal residents of the
50 U.S. and D.C., and Puerto Rico and Canada (excluding Quebec), who, as of date
of entry are members of the PetSmart Treats Loyalty Program, possess a web
enabled mobile device and are 18 years of age or older or age of majority.
Begins at 12:00 a.m. ET on 11/01/22 & ends 11:59 p.m. ET on 12/09/22. Void in
Quebec and where prohibited by law. One Grand Prize: A four day/three-night trip
for two persons to attend the professional football championship game in
Phoenix, AZ on February 12, 2023. Grand Prize Trip includes Sponsor-provided
round trip coach class air transportation to Phoenix, AZ, four days/three nights
hotel accommodations (based on double occupancy), pre-game tailgate party
admission, tickets to the game for the winner and guest, $750USD spending money
for meals to be awarded in the form of a check (the “Event”) and $7,500USD cash,
awarded in the form of a check for defrayment of taxes associated with the
prize. ARV is $28,845USD. Ten Second Prizes: 40,000 PetSmart Treats membership
reward points to be deposited into the Second Prize winner’s PetSmart Treats
Loyalty Program account. Treats membership reward points do not have a retail
value but 40,000 Treats membership reward points are redeemable in store or
online for $100USD. The odds of winning a prize will depend on the number of
eligible entries received overall. Math skill test required for Canadian
winners. By signing up for text offers, you agree to receive recurring automated
marketing text messages from PetSmart at the number you provide. Texts may be
made via an automated system for the selection or dialing of telephone numbers.
Consent to opt into receiving text offers is not a condition of any purchase.
Text HELP for help and STOP to cancel. Message frequency varies. Message and
data rates may apply. See Terms of Use at
https://www.petsmart.com/help/terms-and-conditions-H0010.html and Privacy Policy
at https://www.petsmart.com/help/privacy-policy-H0011.html for more details. For
complete Official Rules, visit https://m.cmpgn.page/2XjGHg.
Save $10 off your first purchase of $50 or more in Pharmacy. Offer valid with
Treats membership online only at petsmart.com or on the app. Must be signed into
your Treats account prior to purchase. Discount taken off highest priced
qualifying item in cart. Offer not valid on services, gift cards, gift
certificates, previous purchases, charitable donations, and may exclude all or
select items from various brands. Offer may not be combined with other
promotional offers or discounts and specifically excludes any available Autoship
offers. Limited to one time per customer during the offer period. Transaction
total is prior to taxes & after discounts are applied. Terms and conditions of
this offer are subject to change at the sole discretion of PetSmart. Offer valid
through January 2nd, 2023 @ 2:30 am EST.
Save 35% on your first Autoship order up to a maximum savings of $20.00 and 5%
on all recurring orders. Certain products and brands are not eligible for
sitewide offers or promotions and specifically excludes: select products from
The Pharmacy at PetSmart, all Royal Canin and Eukanuba products, all services,
give cards, gift certificates, previous purchases and charitable donations. Must
be signed in to your Treats account to receive discount. Savings will
automatically reflect in shopping cart with purchase of qualifying product and
enrollment in Autoship. Offer may not be combinable with other promotional
offers or discounts. Treats members receive free shipping on select orders over
$49.00, prior to taxes & after discounts are applied. Add'l terms apply. Prices
& selection may vary. While supplies last. Quantities may be limited and
deliveries may be delayed. Terms and conditions of this offer are subject to
change in the sole discretion of PetSmart.
Treats members enjoy Free Standard Shipping on orders over $49. Must be signed
into your Treats account prior to purchase. Transaction total is prior to taxes
& after discounts are applied. Savings will automatically reflect in shopping
cart with the purchase of qualifying merchandise. Maximum value $75. Due to size
and/or weight, certain items bear an additional shipping surcharge or special
handling fee. Valid only on orders shipped within the contiguous 48 U.S. states,
military APO/FPO addresses and select areas throughout Canada. Offer not valid
on all or select products in the following categories: live pets, canned, fresh
or frozen foods, select cat litters. Offer may not be combinable with other
promotional offers or discounts. Terms and conditions of this offer are subject
to change at the sole discretion of PetSmart. Delivery may be delayed due to
acts beyond our reasonable control, which may include, but are not limited to,
weather, strikes, power outages, shutdowns, local, provincial or federal
governmental actions, and other similar acts. Offer valid on PetSmart.com.
Free Same-Day Delivery offer valid on select merchandise purchased at
petsmart.com when choosing Same-Day Delivery. Same-day delivery is available in
most areas. Order by 9am for delivery between 12pm-3pm, by 1pm for delivery
between 3pm-6pm, & by 3pm for delivery between 6pm-8pm. Orders placed after 3pm
will be fulfilled the next day. Delivery may be delayed due to acts beyond our
reasonable control, which may include, but are not limited to, weather, strikes,
power outages, shutdowns, local, provincial or federal governmental actions, and
other similar acts. While delivery is contact-free, be sure to be home during
your delivery window to bring any perishable items inside right away. Prices &
selection may vary in stores & online. While supplies last. Quantities may be
limited. See www.petsmart.com/help or store associate for more details.
Curbside orders must be picked up two hours prior to store closing time. In
store pickup available during all store hours. Orders must be placed three hours
prior to store closing for same day pickup. Store hours may vary. Check your
local store for details & current store hours. Prices & selection may vary by
store & online. While supplies last. Quantities may be limited. See
www.petsmart.com/help or store associate for more details.
By signing up for text offers, you agree to receive recurring automated
marketing text messages from PetSmart at the number you provide. Texts may be
made via an automated system for the selection or dialing of telephone numbers.
Consent to opt into receiving text offers is not a condition of any purchase.
Text HELP for help and STOP to cancel. Message frequency varies. Message and
data rates may apply. See Terms of Use and Privacy Policy for more details.
Offer valid with Treats membership. Treats points awarded on first-time
opting-in only. Points will be credited to your Treats account within 72 hours.
Treats rules apply. See petsmart.com/treats for details.
** New Afterpay Customers Save $10 on your purchase of $50 or more on Purchases
and Services; excluding Gift Cards. $10 Discount will be reflected on the
Afterpay checkout page, not PetSmart. This promotion is only open to new
Afterpay customers who are US residents, aged 18 years or of legal age in your
state of residence and all purchases are subject to the Afterpay Terms of
Service - https://www.afterpay.com/en-US/terms-of-service. New Afterpay
customers are Afterpay customers who have never made any Afterpay purchases with
any retailer. The Afterpay Promo consists of a $10 promotional credit applied to
an eligible user’s Afterpay Purchase of $50 or more. The promotion will run from
10/1 12:01am EST - 12/31 11:59pm EST promotion credit will expire concurrently.
Afterpay Promo will be automatically applied to the Afterpay online purchases of
eligible users. The promotional credit will be applied to the total original
purchase value as displayed by the retailer (including tax, shipping costs) to
reduce the value of your four payments equally. The promotional credit is a
limited time offer available at participating merchants. This promotional credit
is single use only and cannot be used in conjunction with any other Afterpay
promotional offer. Afterpay reserves the right to modify or cancel the offer at
any time. If you received the promotional code (directly or indirectly) from a
third party, that third party also reserves the right to modify or cancel the
offer at any time. Promotional credit will not be reflected in the merchant
order confirmation, please refer to your Afterpay order confirmation.
Promotional credit is available by invitation only, is non-transferable, is not
redeemable for cash or credit, and may not be resold. Promotional credit cannot
be applied to previously placed orders, pre-order items, cross border
transactions, or non pay-in - 4 installment transactions. Where the credit is
used for a subscription purchase, the credit will only apply to the initial
Afterpay purchase of the subscription. The promo credit will not apply to any
subsequent subscription payment or automatic renewal purchase with Afterpay.
Each Afterpay Promo is limited to one per order, per customer and account
regardless if product(s) related to an offer are returned and/or refunded. Each
Afterpay Promo applies only to qualifying items. If any of the products related
to an offer are returned, the maximum amount you will be refunded is the amount
you paid for the product, subject to applicable refund policies. If you violate
any of the Afterpay Promo terms, Afterpay Installment Agreement -
https://www.afterpay.com/en-US/installment-agreement or Afterpay’s Terms of
Service - https://www.afterpay.com/en-US/terms-of-service, the Afterpay Promo
will be invalid. Offer valid in the U.S. only.
OOPS! SOMETHING WENT WRONG
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CALIFORNIA DO NOT SELL MY INFORMATION
PetSmart does not share our customers’ information with third parties in
exchange for money. However, we may share customer information with our
subsidiaries, advertising partners or other third parties for the purposes of
showing you ads targeted to your interests, to enhance your customer experience
or for other marketing purposes. Some of these disclosures may be considered a
“sale” under California law. You may opt out of such shares below.
Opt out of sharing your name, email address, and other personal information with
third parties by completing and submitting our request form:
go to Op Out Form
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