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FAST-TRACK YOUR CUSTOMER SUCCESS LEADERSHIP JOURNEY FOR IMPACTFUL CUSTOMER
GROWTH AND ADVOCACY.


Unlock your leadership potential in a six-week coaching program designed to
leave you feeling confident leading your CS strategy, supported by an intimate
group of leaders.



Enroll now

UPCOMING COHORT: OCT 9 - NOV 17


📅 6 WEEKS 🔧 LIVE WEEKLY WORKSHOPS ✍️ INSIGHTFUL COURSEWORK PROJECTS 🎖
OFFICIAL CERTIFICATION 🔥 EXCLUSIVE SLACK CHANNEL 🧠 ACCESS TO A BANK OF
TEMPLATES & FRAMEWORKS


Download the brochure


WHAT THE PROGRAM'S ALL ABOUT...




Making the move from practitioner to leader can be tough. You go from 90%
execution to being responsible for everything from building teams, and
strategizing to management and setting OKRs. So if you're a new or aspiring CS
leader, how do you go about making an impression, and the right one at that?

Being a standout customer success leader doesn’t happen overnight - it takes
preparing, training, listening, learning, and growing every day - which is where
this accelerator program kicks in.

You’ll learn about cross-departmental alignment and how to build your stellar CS
team, refresh yourself on metrics, feedback, and how to actually drive product
adoption. 


Join an intimate pod of new and aspiring CS leaders and walk away with a
lifelong network of peers, and the skills, resources, and confidence needed to
take that next step in your career and become the most knowledgeable and
impactful CS expert in the room (or on Zoom)!




HOW IT WORKS.


Each week of the six-week program you’ll:

⏰ Get stuck into 1-2 hour’s worth of leadership curriculum.

🎬 Learn from Vinli, Public Input, Roster & more with bonus footage

👩‍💻 Participate in live presentations and networking sessions.

✅ Complete mandatory exams to test your understanding of the theory.

🧠 Work on hands-on coursework activities to put everything into practice.

🙋‍♀️ Get involved in lively discussions in your private alumni channel.

🛠 Access a bank of industry-standard templates and frameworks.




Enroll now

“CSC IS A THRIVING ONLINE COMMUNITY THAT ENABLES CS PROFESSIONALS AROUND THE
GLOBE TO CONNECT, NETWORK, AND LEARN FROM WHO’S WHO IN THE CS INDUSTRY ABOUT THE
LATEST CS TRENDS AND KEY INSIGHTS.”




Vish Walia, Global Scale Strategy Lead, Customer Success at Microsoft


LEARN FROM CUSTOMER SUCCESS LEADERS FROM SOME OF THE BIGGEST COMPANIES IN THE
WORLD:

(Plus many, many more)


JASON NOBLE

VP, Customer Success at Vinli Inc.





MICHELLE WIDEMAN


Chief Customer Officer at Onna





MARK HIGGINSON


Chief Customer Officer at Roster





RENATA KASHIWAYA PINHEIRO


VP, Customer Success at WeGift





MIKE LEE


Director of Customer Success at PublicInput





MINNA VAISANEN


Head of Customer Success at Growth Engineering





WHAT YOU CAN EXPECT FROM CUSTOMER SUCCESS LEADERSHIP ACCELERATOR.









Enroll now

LOOKING TO LEARN AS A TEAM? WE'VE GOT YOU COVERED.



If you're looking to get three or more CS leaders on the program, then speak to
Pavan about our exclusive team offer by emailing him at
pavan@customersuccesscollective.com.

Or if you need some help convincing your boss to get you certified, we've done
the hard part for you.





ENROLL TODAY AND WALK AWAY WITH:





💪 The confidence and know-how to make an impact in every aspect of your work
and be a great customer success leader.

🏅 The knowledge, tools, and skills needed to build and scale a gold-standard
customer success team. Learn it today, and apply it tomorrow.

💡 Endless leadership insights from the CS experts from the likes
of Vinli, Onna, Roster, PublicInput, and more.

🔭 Gain a refreshed perspective to continue making decisions that benefit your
business and propel your product career.

🤝 A group of like-minded CS peers to not only share and accelerate the learning
journey with, but take with you without your career. Connections are key.



MEET YOUR COURSE TUTOR, SIMON SCHWARTZ.






Simon is a Senior Customer Success Manager at TrueLayer, a payments-focused
fintech based in London. He’s previously worked across a variety of fields such
as e-commerce, data tech, and advertising both in customer success and product
marketing. Originally from Chicago, Simon completed his MBA at the University of
Cambridge and has been living in the UK since.




Enroll now

BUILT WITH THE BEST OF THE BEST.





The Customer Success Leadership Accelerator program has been built with the help
of the brightest minds in CS today. We’ve worked night and day to bring you
content and insights from CCOs, Directors, and VPs of Customer Success, so you
can rest assured that you’re in the best hands possible. Ever heard of those
little-known companies called Onna, HubSpot and ServiceNow? We thought that
might have got your attention. Well, you're in luck, as they're shaping the
content of this program.

One of the most rewarding aspects of this program is you’ll be able to tap
directly into their tried and tested tactics, strategies, and methodologies and
put all that intel into building your killer strategy.


PROGRAM SCHEDULE 👩‍🏫


  Pre-program materials
Available in days
days after you enroll
 * Welcome Start
 * Your orientation deck Start
 * How to use your dashboard Start
 * Exclusive Slack channel Start
 * Your action doc & reflective diary Start
 * Pre-work: 'my personal best' Start

  Week 1: Leadership: The make-up of a great customer success leader
Available in days
days after you enroll
 * Welcome to week 1! Start
 * Leadership & customer success [Nils Vinje & Vish Walia] Start
 * Live tutorial: your personal best leadership story Start
 * From individual contributor to management: a CSM’s transition [ServiceNow]
   Start
 * Adoption and change management in customer success [Microsoft] Start
 * Coursework #1: customer success leadership Start
 * Live presentation [leadership panel]: leading CS teams through change Start

  Week 2: Managing a Customer Success team: Pitching, building, developing and
scaling your superstar team
Available in days
days after you enroll
 * Hello from week 2! 👋 Start
 * Live tutorial: Experiences of leaders and managers Start
 * Coursework #2: your team's relationships Start
 * Building successful customer success teams [UXCam] Start
 * Fundamentals of establishing a CS org [UiPath] Start
 * Building CS teams [SixFifty] Start
 * First things first: Top priorities for establishing a scalable customer
   function [Sayge] Start
 * Live presentation: Managing a large-scale CS team Start

  Week 3: Customer success strategy I: The customer journey
Available in days
days after you enroll
 * Week 3, bring it on!! Start
 * Live tutorial: Expectation setting Start
 * Coursework #3: Retention & personas Start
 * Leveraging technology to balance scale and personalization [LinkedIn] Start
 * Best practices for customer onboarding [Searchmetrics] Start
 * The 3 building blocks every advocacy program needs [Influitive] Start
 * Panel discussion: Converting customers into advocates [Hubspot, Onna &
   more...] Start
 * Live presentation: The customer journey Start

  Week 4: Customer success strategy II: Alignment
Available in days
days after you enroll
 * Here's to the fourth week! Start
 * Live tutorial: Processes and problems Start
 * Coursework #4: Processes Start
 * Panel discussion: Making the most of customer insights across CS Start
 * Building a successful cross-departmental customer strategy
   [Francesca-Elizabeth Havemann-Salisbury] Start
 * Live presentation: Alignment between CS and other departments Start

  Week 5: Metrics & feedback: The data behind the decisions
Available in days
days after you enroll
 * Week 5! 👊 Start
 * Live tutorial: The tech stack, tools and software Start
 * Coursework #5: OKRs/ARR/Health index, information overload? Start
 * Moving from just-in-time churn mitigation to proactive risk identification
   and mitigation [LinkedIn] Start
 * Customer churn advice [Growth Sandwich] Start
 * Segmentation model and Engagements [Zoom] Start
 * Live presentation: Metrics and data Start

  Week 6: The skilled CS professional and the impact they and their team play on
an organization
Available in days
days after you enroll
 * The final countdown! ⏱ Start
 * Live tutorial: Personal values Start
 * Coursework #6: Assessing soft skills Start
 * Panel discussion: How to effectively communicate the value of the CS function
   [E2open, Threekit & more...] Start
 * Why CS should be the hub of a SaaS business strategy [Malwarebytes] Start
 * How do you prove the value of customer success? [Q&A with Vinli] Start
 * Live presentation: The value CS brings to an org Start

  Wrap up
Available in days
days after you enroll
 * CS Leaders satisfaction survey Start
 * Resource library Start
 * Your feedback Start
 * Let's get social Start
 * Certified and #Proud Start
 * Continue your professional development Start
 * Get your certificate Start

Show All Lectures

FAQS.


Q. Who’s this program aimed at?

A. If you’re a CSM with a solid knowledge of CS and looking to move up the
career ladder into a leadership position, this course is definitely worth your
time. Not only will it fill in a lot of gaps in your current skill sets, but it
will strengthen your case for career advancement.

Q: What price is the program?

A: The program’s price is $1,999. We have some early bird discounts available
alongside team discounts, if >3 people would like to take part.

Q: How long will I have access to the content once the program’s finished?

A: Forever and always! After a one-off payment, you’ll get infinite access to
the entire curriculum content, plus bonus footage, fireside chats, coursework,
alumni, templates, and frameworks. For. Life.

Q: What time will the live sessions take place?

A: We’ve positioned the live, weekly presentations at the most
universally-friendly time we can find. They’ll be early morning (9am-10am) for
those in a PST timezone, midday for those in an EST timezone, and early evening
for all our European folks. 

Q: Do you offer recordings of the live, weekly presentations?

A: 100%. We’ve got you covered. A day or two after the session, we’ll upload the
presentation recording and slide deck into your dashboard for your perusal!
After that, they’ll be yours to refer back to whenever you like, for as long as
you like.

Q: How long will the program take to complete?

A: Six, sweet weeks. After that, the weekly presentations, coursework, etc.,
will come to an end. Although never fear, you’ll have access to all the
materials to learn from to infinity and beyond. What’s more is you’ll have
permanent access to the exclusive alumni channel, so you can stay in touch with
and learn from your leadership accelerator program peers.

Q: How different are these materials from those in the CSC membership plan?

A: They’re a whole different kettle of fish. You won’t have the content in our
curriculum or fireside chats in a membership plan – that’s a fact. The same
applies to the live presentation too – these will be delivered live on the day
and will be 100% exclusive to you and your peers. Our leadership accelerator
program is the only place you can tap into these materials.





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