pioneer.intercom.com Open in urlscan Pro
54.194.41.141  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Agenda

An AI Customer

Service Summit

by Intercom

13:7:14:4

10.10.2024
In-person & virtual

Join visionary customer service leaders to explore the impact and opportunity of
AI.



FAQ ↗

London 10.10.2024
Register for the livestream






Welcome to Pioneer
Pioneer Stage 10.30AM GMT

Eoghan McCabe, Intercom Founder and CEO, will welcome attendees to Pioneer, our
inaugural summit where together we’ll explore the challenges and opportunities
that AI presents to customer service leaders and executives.




The Next Generation of
AI-first Customer Service
Pioneer Stage 10.40AM GMT

Eoghan McCabe and Paul Adams will unveil our latest AI innovation, Fin 2, the
most advanced AI agent in customer service, along with a groundbreaking new AI
Insights solution. Paul will show how this technology can revolutionize your
support operation–helping you drive scale, efficiency, and support quality to
unprecedented heights.






Innovator Spotlight:
Angelo Livanos, Lightspeed
Innovator Stage 11.30AM GMT

Angelo heads up support for Lightspeed's one-stop commerce platform,
empowering merchants to provide the best experiences across every channel.
Having spent mostof his career supporting, building, and guiding teams across
leading technologies, he's currently leaning into the AI revolution and helping
shape the future
of customer support.





This is Getting Real
Pioneer Stage 12.20PM GMT

The open questions raised by the rise of AI are now gradually getting answers.
Intercom’s Chief Strategy Officer Des Traynor walks us through how AI went from
possible to inevitable to certain. Discover how those who embrace rather than
resist this change will be the ones to succeed in this time of incredible
opportunity.






Innovator Spotlight:
Natalie Hurst, Nuuly
Innovator Stage 1.05PM GMT

Natalie is a driven leader, passionate about building and maintaining strong
relationships with Nuuly’s clients through thoughtful AI-first customer
experiences. Using an integrated human + AI approach to customer experience has
allowed Natalie’s team to scale their support alongside Nuuly’s exploding
subscriber base—all while maintaining the highest level of customer
satisfaction.





Understanding Technological Transformation: Beyond
the AI Hype
Pioneer Stage 1.55PM GMT

Is the hype real? Renowned industry analyst Benedict Evans separates the signal
from the noise, and explores what AI really means for the future of customer
service. Be a part of this important conversation. Our two-part town hall
includes a live Q&A with Evans and Intercom leaders.






Innovator Spotlight: Constantina Samara, Synthesia
Innovator Stage 2.55PM GMT

With a rich background in psychology and a passion for innovation, Constantina
has transformed how her team supports customers at Synthesia, a pioneering
AI-driven video creation platform. Her unique understanding of both the
opportunities and challenges of AI makes her insights invaluable for anyone
looking to explore the future of customer service.






Off Script with Special Guests
Pioneer Stage 4.30PM GMT

Join us for a live recording of Off Script with a special guest. We’ll look into
the future of AI-first customer service and discuss how
AI is transforming the way businesses engage with their customers and the world
we all live in.





Closing Remarks
Pioneer Stage 5.20PM GMT

So what's the next big thing in AI? Eoghan McCabe closes Pioneer with his
predictions and vision for the future of customer service.






INTRODUCTION

AI has evolved from
possibility to reality

There was a time AI was merely something that filled our imaginations with
possibilities for the future. Now that it’s here, the future is a lot more
clear. In customer service, we know that the majority of support will be
delivered by AI at a higher standard than what is possible by humans alone.
Thousands of innovative businesses are already succeeding at this by using
Intercom’s Fin.




So at Pioneer, we’re going to focus less on the future, and more about how you
can benefit from this technology today. Oh...and we’re also launching what will
be the most advanced customer service AI agent by far—Fin 2.



AGENDA

Connect, learn,

and inspire

10.30AM GMT

OPENING REMARKS

Welcome to Pioneer

SPEAKER

Eoghan McCabe

CEO, Co-Founder and Chairman, Intercom





10.40AM GMT

BUILT FOR YOU

Product Keynote:
The Next Generation of AI-First Customer Service

SPEAKER

Paul Adams

Chief Product Officer, Intercom





11.30AM GMT

INNOVATOR SPOTLIGHT ONE

Lightspeed Commerce

SPEAKERS

Angelo Livanos

Senior Director, Global Support, Lightspeed Commerce






Declan Ivory

VP, Customer Support,
Intercom

12.20PM GMT

THOUGHT LEADERSHIP KEYNOTE

This is Getting Real

SPEAKER

Des Traynor

Chief Strategy Officer
and Co-Founder, Intercom





1.05PM GMT

INNOVATOR SPOTLIGHT TWO

Nuuly

SPEAKERS

Natalie Hurst

Director of Customer Success,
Nuuly






Bobby Stapleton

Senior Director, Human Support, Intercom

1.55PM GMT

TOWN HALL

Understanding
Technological Transformation: Beyond the AI Hype

SPEAKERS

Benedict Evans

Independent Analyst






Des Traynor

Chief Strategy Officer
and Co-Founder, Intercom

2.55PM GMT

INNOVATOR SPOTLIGHT THREE

Synthesia

SPEAKERS

Constantina Samara

Head of Support,
Synthesia






Declan Ivory

VP, Customer Support, Intercom

SPEAKERS

Stephen Fry

4.30PM GMT

OFF SCRIPT

Off Script with
Special Guests






Special Guest TBA

5.20PM GMT

CLOSING

Closing Remarks

SPEAKER

Eoghan McCabe

CEO, Co-Founder and Chairman, Intercom





FEATURED SESSION

Beyond the AI Hype

with Benedict Evans

PIONEER STAGE 1.55PM GMT

In our interactive town hall, respected analyst, writer, and speaker Benedict
Evans will discuss the hype surrounding AI and how to determine what’s a real
opportunity—and what is merely a distraction. He’ll then sit down with
Intercom’s Chief Strategy Officer Des Traynor for a live Q&A. Audience members
will have a chance to ask their own questions, so come prepared to be a part of
this critical conversation.

Benedict Evans is an independent analyst with experience in mobile, media and
technology. He is an essayist and writes a weekly newsletter about the future of
tech among other topics.



REGISTRATION

Sign up for the

Pioneer livestream




OUR PARTNERS









Agenda
Register for livestream
FAQ
Contact us

An AI Customer

Service Summit

by Intercom
10.10.2024



Register for livestream

An AI Customer
Service Summit by Intercom

FAQ ↗

Agenda
Register for livestream

FAQ ↗

An AI Customer
Service Summit by Intercom

Register for livestream
Agenda

FAQ ↗

Register for Livestream