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Submitted URL: http://cm.com/
Effective URL: https://www.cm.com/
Submission: On June 15 via manual from ES — Scanned from ES
Effective URL: https://www.cm.com/
Submission: On June 15 via manual from ES — Scanned from ES
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<form class="s-cookie-popup__buttons-wrapper grid grid-cols-2">
<a href="https://www.cm.com/about-cm/cookie-policy/" class="s-button s-button--tertiary s-cookie-popup__button s-cookie-popup__button--edit after:hidden text-sm leading-10 p-0 !me-4">Edit</a><button type="submit"
class="s-button s-button--secondary after:hidden pe-5 js-accept-consent">Accept</button></form>Text Content
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DEEPEN RELATIONSHIPS WITH EVERY INTERACTION
MAXIMIZE PERFORMANCE AND EXCEED STANDARDS THROUGH AI-DRIVEN CONVERSATIONAL
SOFTWARE, CRAFTING HYPER-PERSONALIZED EXPERIENCES.
DISCOVER OUR PLATFORMS
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TRUSTED BY BUSINESSES WORLDWIDE
ENGAGEMENT PLATFORM
Deliver seamless end-to-end customer journeys with a single AI-powered platform.
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MARKETING & SERVICE APPLICATIONS
OMNICHANNEL BY DESIGN
LOW CODE NO CODE DEPLOYMENT
CONNECTIVITY PLATFORM
Build customer connections on their preferred communication channels via one
platform.
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CUSTOMIZABLE & CONFIGURABLE
SCALABLE GLOBAL REACH
RELIABLE TRUSTWORTHY PERFORMANCE
PAYMENTS PLATFORM
All you need to accept transactions; online and in-person payments on one
platform.
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ALL-IN-ONE SOLUTION
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Amplify the visitor experience with one integrated platform.
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TAILORED TO INDUSTRY
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RECOGNIZED AND ACCREDITED BY
LEADING THE WAY IN AI-DRIVEN CONVERSATIONAL COMMERCE
Founded in 1999
25 years of experience
Global Focus
Local presence in 18 countries
Licensed PSP
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24/7 Support
Global monitoring & support
Listed Company
Listed at Euronext Amsterdam
HERE'S WHAT OUR CUSTOMERS HAVE TO SAY
1. Gifty, our chatbot, captures and helps manage 60% of frequently asked
questions, allowing live agents to focus on personalised advice. This way,
we can swiftly address any inquiry, even during December, our busiest
month.
Anne-Louise de Muijnck, Junior Conversation Designer
2. We have been working together with CM.com for years now and we have never
had any issues with regards to SMS or Voice. When did I ever have to call
you to say something is wrong? Never! CM.com simply offers the best quality
we can find and being the best quality platform is very important for us.
Sander Kole, Director IT
3. We choose to recruit new Domino’s employees via WhatsApp, because it is the
most popular channel for our target group. The integrated chatbot gives a
personal feeling and connection to our brand. By a small sample, we learned
that applying via WhatsApp is easier and quicker than traditional methods.
Casper Mooyman, Head of Marketing NL
4. The process with CM.com went very smoothly . Fast switch. Easy contact. It
does what it's supposed to do! That's why I'm so happy with our
cooperation. We actually have as little contact as possible, which means
it's going well.
Rob de Bruijn, E-commerce Manager
5. With CM.com, marketing, communication, branding, pre-sale and regular sales
are completely connected. In the past, we worked with exports and imports,
but now I no longer have to worry about the risks of using different
systems.
Jordy den Haan, Manager
6. Gifty, our chatbot, captures and helps manage 60% of frequently asked
questions, allowing live agents to focus on personalised advice. This way,
we can swiftly address any inquiry, even during December, our busiest
month.
Anne-Louise de Muijnck, Junior Conversation Designer
7. We have been working together with CM.com for years now and we have never
had any issues with regards to SMS or Voice. When did I ever have to call
you to say something is wrong? Never! CM.com simply offers the best quality
we can find and being the best quality platform is very important for us.
Sander Kole, Director IT
8. We choose to recruit new Domino’s employees via WhatsApp, because it is the
most popular channel for our target group. The integrated chatbot gives a
personal feeling and connection to our brand. By a small sample, we learned
that applying via WhatsApp is easier and quicker than traditional methods.
Casper Mooyman, Head of Marketing NL
9. The process with CM.com went very smoothly . Fast switch. Easy contact. It
does what it's supposed to do! That's why I'm so happy with our
cooperation. We actually have as little contact as possible, which means
it's going well.
Rob de Bruijn, E-commerce Manager
10. With CM.com, marketing, communication, branding, pre-sale and regular sales
are completely connected. In the past, we worked with exports and imports,
but now I no longer have to worry about the risks of using different
systems.
Jordy den Haan, Manager
11. Gifty, our chatbot, captures and helps manage 60% of frequently asked
questions, allowing live agents to focus on personalised advice. This way,
we can swiftly address any inquiry, even during December, our busiest
month.
Anne-Louise de Muijnck, Junior Conversation Designer
12. We have been working together with CM.com for years now and we have never
had any issues with regards to SMS or Voice. When did I ever have to call
you to say something is wrong? Never! CM.com simply offers the best quality
we can find and being the best quality platform is very important for us.
Sander Kole, Director IT
13. We choose to recruit new Domino’s employees via WhatsApp, because it is the
most popular channel for our target group. The integrated chatbot gives a
personal feeling and connection to our brand. By a small sample, we learned
that applying via WhatsApp is easier and quicker than traditional methods.
Casper Mooyman, Head of Marketing NL
14. The process with CM.com went very smoothly . Fast switch. Easy contact. It
does what it's supposed to do! That's why I'm so happy with our
cooperation. We actually have as little contact as possible, which means
it's going well.
Rob de Bruijn, E-commerce Manager
15. With CM.com, marketing, communication, branding, pre-sale and regular sales
are completely connected. In the past, we worked with exports and imports,
but now I no longer have to worry about the risks of using different
systems.
Jordy den Haan, Manager
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Item 1 of 5
ELEVATE YOUR CUSTOMER EXPERIENCE WITH AI
Unlock efficiency and personalize every interaction with our AI-driven
platforms. Transform your customer journeys into seamless, memorable connections
across all channels.
Request more informationDiscover all products
LATEST ARTICLES
1. Jun 06, 2024 • CM.com
UNLOCK COMMUNICATION EXCELLENCE WITH CPAAS
Diving deeper into CM.com's CPaaS approach in empowering business users to
unlock Communication Excellence - a guest article by Quadrant Knowledge
Solutions, a global advisory and consulting firm focused on helping clients
in achieving business transformation goals with Strategic Business and
Growth advisory services.
2. Jun 05, 2024 • WhatsApp
HOW TO GET THE WHATSAPP BUSINESS GREEN TICK BADGE
The WhatsApp Business green tick is the official badge for Meta verified
business accounts. It helps users to distinguish between authentic
businesses and fake accounts. Many users place high value on the green tick,
and brands sporting this badge will see a positive impact on their business.
But how can you business apply for the green tick badge? Read all about it
below.
3. Jun 05, 2024 • RCS
PROTECT YOUR CUSTOMERS FROM FRAUD WITH RCS SENDER VERIFICATION
Cybercrime and spam messaging is on the rise. Criminals attempt to
impersonate trusted businesses in the hopes of scamming loyal customers out
of their personal details, login credentials, and even banking information.
This damages the trust between customers and businesses. How can you tell
which messages are legit, and which ones aren't? RCS Business offers
verified sender profiles, helping customers identify official business
accounts so they can engage with business communication with confidence.
4. May 15, 2024 • Instant Messaging
UNIFIED MESSAGING WITH RCS ON IOS
RCS is a rising star among the messaging channels. It combines the
reliability of the SMS network with the added benefits of rich media and
other modern messaging features. Its only hiccup was reach - iOS didn't
support RCS. Until now.
5. Apr 29, 2024 • SMS
17 SMS CUSTOMER SERVICE TEMPLATES TO USE TODAY
Using SMS customer service templates not only saves time but lets your
support team create personalized, on-brand communications with just a few
clicks. Today we’ll share business text message templates you can use to
give your customers the information they need — fast.
6. Apr 22, 2024 • CM.com
HAPPY CLIENTS, HAPPY AGENTS: THE PLATFORM EFFECT IN CUSTOMER SERVICE
As a member of the customer service team, you stand on the front lines of
customer interaction every day. In a world where customers demand quick and
personalized service, long wait times, impersonal responses, or worse,
incorrect answers, can quickly drive a customer away. Your goal, however, is
to connect customers with your organization and deliver the best answers and
service possible. It’s incredibly satisfying to see a customer leave a
conversation happier and eager to purchase your product. Your efforts can
significantly enhance the customer experience, but you need the right tools
to truly excel. Integrating these tools into a platform amplifies your
capabilities and lets you experience the power of the platform effect.
7. Apr 18, 2024 • Security
SECURE YOUR BUSINESS WITH SMS OTPS AND ALERTS
In the current digital era, technological and online advances are rapidly
growing, creating new ways for businesses to engage their customers.
Unfortunately, where there is growth, there will be criminals trying to
steal some of the profits. Protecting business data, customer information,
and online accounts is a priority for every modern business. SMS security
can help protect your business and your customers from online fraud and
cyber crime.
8. Apr 15, 2024 • WhatsApp
QUALITY CUSTOMER ENGAGEMENT WITH WHATSAPP BUSINESS PLATFORM
We all want to get our brand messages out there. We want to engage with our
customers, raise brand awareness, and connect with our target audience.
WhatsApp Business Platform helps you safeguard the way you communicate with
(potential) customers, making sure that you provide them with a meaningful
and relevant customer experience to help grow your business.
9. Apr 08, 2024 • SMS
HOW TO EFFECTIVELY USE SMS FOR LATE PAYMENTS
Organizations face a significant challenge in effectively managing overdue
payments and cash flow in a positive light with customers. To collect
payments while keeping relationships intact and increasing engagement, SMS
has emerged as a powerful, efficient and convenient tool for both businesses
and customers. In this blog, we’ll explore how to effectively use SMS for
late payments, highlighting its benefits and best practices.
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* About CM.com
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