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<form id="ups-header_search" class="header-search" role="search" method="post" action="/gb/en/SearchResults.page">
  <div class="input-group dropdown"><label id="search-label" for="ups-mainNav-search" class="sr-only">Track a parcel or search</label><span class="icon ups-icon-search" aria-hidden="true"></span><input id="ups-mainNav-search" type="search"
      class="search-field" name="q" autocomplete="off" placeholder="Track a parcel or search" data-toggle="dropdown">
    <div class="dropdown-menu suggestion-menu" aria-labelledby="popular-searches">
      <div class="dropdown-header" id="popular-searches">Popular Links and Searches</div>
      <a aria-label="Popular Term claim" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/gb/en/support/file-a-claim.page" data-utg-internal-search="Y">claim</a><a aria-label="Popular Term commercial invoice" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/gb/en/shipping/how-to-ship-internationally/business.page" data-utg-internal-search="Y">commercial invoice</a><a aria-label="Popular Term supplies" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/gb/en/shipping/order-supplies.page" data-utg-internal-search="Y">supplies</a><a aria-label="Popular Term collections" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/gb/en/business-solutions/pickup-dropoff-options.page" data-utg-internal-search="Y">collections</a><a aria-label="Popular Term billing" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/gb/en/business-solutions/ups-billing.page" data-utg-internal-search="Y">billing</a><a aria-label="Popular Term tracking" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/gb/en/support/tracking-support.page?" data-utg-internal-search="Y">tracking</a><a aria-label="Popular Term delivery" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/gb/en/support/tracking-support/change-delivery-options.page" data-utg-internal-search="Y">delivery</a><a aria-label="Popular Term customs" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/gb/en/support/international-tools-resources.page" data-utg-internal-search="Y">customs</a><a aria-label="Popular Term drop-off" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/gb/en/business-solutions/pickup-dropoff-options.page" data-utg-internal-search="Y">drop-off</a><a aria-label="Popular Term customer service" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/gb/en/support/contact-us.page" data-utg-internal-search="Y">customer service</a>
    </div>
  </div><button class="ups-cta ups-cta-primary search-submit-btn" type="submit">Search<span class="icon ups-icon-right-arrow" aria-hidden="true"></span></button><button id="ups-header_search-close" class="ups-header_search_close" type="button"><span
      class="icon ups-icon-close" aria-hidden="true"></span><span class="sr-only">Close</span></button>
</form>

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 1. Home
 2. Tracking Support


UPS TRACKING SUPPORT

Get helpful information on your parcel’s whereabouts, options for changing your
delivery, filing a claim and more.

Track Now



WHERE’S MY PARCEL?

We have answers for all your questions about how UPS tracking works.


MY DRIVER LEFT A UPS INFONOTICE. NOW WHAT?

Your driver left a notice because we missed you the first time around. Here’s
what to do next.
Learn About Your UPS InfoNotice


WHAT DOES MY TRACKING STATUS MEAN?

We put together a list of common tracking statuses to help you understand better
where your parcel is in its journey.
Tracking Statuses Explained


PREVENT MORE MISSED DELIVERIES

Receive up-to-date alerts on incoming packages, see your delivery window and
reschedule multiple packages at the same time with UPS My Choice®.
Sign Up for Free

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Where's My Parcel?


DELIVERY CHANGES HAPPEN



See what options you have to reroute, hold or cancel your delivery so we can
make sure we’re getting it to you when and where you need it.

Delivery Change Options


CANNOT FIND WHAT YOU ARE LOOKING FOR?

We're here to help.

Contact Us


I HAVE AN ISSUE WITH MY DELIVERY

If you can’t find your parcel or it is damaged, we will investigate. If we can’t
find it, we will issue a claim. 

 * Your parcel shows as delivered but you can’t find it.
 * It’s been several days since your parcel was scanned and it is late.
 * Your parcel arrived damaged or broken. 

File a Claim
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TRACK YOUR PARCEL ON-THE-GO



Download the UPS App to get delivery updates on your phone and track your
parcels in real time.

Download for iOSOpen the link in a new windowDownload for AndroidOpen the link
in a new window


FAQ

My shipment says “Out for Delivery.” What time will UPS deliver my parcel?

Generally, our drivers can deliver as late as 7 p.m. During the holiday season,
our drivers may deliver even later.

If we are unable to deliver a parcel that shows a status of "out for delivery,"
we will try another delivery on the next business day.

Where do I find the latest information on the location of my parcel?

Tracking your parcel on UPS.com will give you the most up-to-date information
about the status of your shipment. Check back periodically for shipment progress
updates.

Track a Parcel

How late will UPS deliver?

UPS Standard parcels are generally delivered anytime Monday through Friday
between 9 a.m. and 7 p.m. (and sometimes later) to residences, and to business
addresses during their normal business hours.

While UPS Standard parcels cannot be scheduled to arrive at a specific time, UPS
express shipments have guaranteed delivery times that vary by service.

My shipment says it has been delivered, but I cannot find it. Where is it?

Your driver always looks for a safe and protected place to leave your parcel.
You can see a photo of the exact delivery location on ups.com/track. If you
still cannot find the parcel, check with a household member, concierge or a
neighbour who may have received it for you. If not, contact the seller to start
a claim.

Learn More About Filing a Claim

What do tracking numbers look like?

UPS tracking numbers appear in the following formats:

1Z9999999999999999
999999999999
T9999999999
999999999

UPS will also track the following types of tracking numbers, which contain from
seven to 20 characters:

Delivery Order/Sub-PRO Number: Less-Than-Truckload (LTL)/and Truckload (TL)
child shipment tracking numbers
House Air Waybill: Used for air freight movement
House Bill of Lading: Used for ocean freight movement
PRO Number: Used for surface freight movement
UPS Delivery Notice: A bar-coded notice, which includes a 12-digit reference
number, given on first delivery attempt in select countries
UPS Service Notice: A notice given on first delivery attempt in select countries

UPS Mail Innovations Tracking Numbers

You can track your UPS Mail Innovations piece on both ups.com and upsmi.com. UPS
Mail Innovations tracking numbers differ from a small parcel reference number in
length and terminology.

UPS Mail Innovations tracking numbers appear in the following formats:

United States Postal Service Delivery Confirmation Number: a 22-34 numerical
identifier assigned by the U.S. Postal Service when Delivery Confirmation is
requested
Sequence Number (MMS/MMI Number): an 18-digit number assigned internally by UPS
Mail Innovations or UPS Worldship
Mail Innovations Compliant Parcel ID: a barcode-type identifier assigned by the
shipper to each mail piece, using the structure below:
MIXXXXXXNNNNNNNNNNNNNNNNNNNNNN

This indicator is made up of the following three components:

MI - a UPS Mail Innovations indicator
XXXXXX - a unique 6-digit customer number assigned by UPS Mail Innovations
NNNNNNNNNNNNNNNNNNNNNN - a unique number, up to 22 characters, assigned by the
shipper to identify a mail piece. Use alpha and/or numeric characters with no
spaces or symbols. The same ID should not be reused for other mail pieces for at
least six months.

I received a text/email/phone call from someone claiming to be UPS. What should
I do?

First of all, don’t click on any suspicious links.

 * A real UPS link will start with “https://www.ups.com” or
   “https://billing.ups.com.”
 * A real UPS email will come from:
   
   * accountconfirm@ups.com
   * mcinfo@ups.com
   * pkginfo@ups.com
   * customer-notifications@ups.com
   * auto-notify@ups.com
   * emailinfo@ups.com
   * invoice-notification@ups.com
   * UPSAdministrationSupport@ups.com
   * donotreply@ups.com
 * A real UPS text will come from 94601, 69877 or 48515
 * If they’re asking you to pay for a parcel, track it first and select “pay
   now.”
 * If they’re asking you to pay a bill, log in to the billing center and select
   “pay now.”

If you’re not sure, contact us. You can learn more about how UPS is preventing
fraud here.

How can I get photos of my deliveries?

Photos can be viewed in the delivery confirmation email, auto notifications,
UPS.com tracking page or on the UPS My Choice® dashboard.

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