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 * Home
 * About
   * Service Area
 * Services
   * IT Support & Helpdesk
   * Cyber Security Services
   * Technology Projects
 * Pricing
 * Case Studies
 * News
 * Contact Us


 * Home
 * About
   * Service Area
 * Services
   * IT Support & Helpdesk
   * Cyber Security Services
   * Technology Projects
 * Pricing
 * Case Studies
 * News
 * Contact Us





IT SUPPORT IN SHROPSHIRE - SUPERHERO IT SERVICES FOR YOUR BUSINESS



Not all heroes wear capes. Some provide exceptional IT support.


Our Services
Where Do We Serve


Super IT services




COMPREHENSIVE IT SUPPORT IN SHROPSHIRE TO POWER YOUR BUSINESS


IT SUPPORT AND HELPDESK

Reliable IT Support in Shropshire – Helpdesk Heroes saving the Day, one request
at a time!


CYBER SECURITY SERVICES

Cyber Security Services in Shropshire – Your Digital Guardians


IT PROJECTS

Project Power - Bringing Your Visions to Life with Super Speed, from Networking
to Office Moves


IT EQUIPMENT SUPPLY

Tech Titans - Supercharge Your Business with Top-Quality Hardware Solutions


CLOUD SERVICES

Cloud Commandos - Leading Your Business to New Heights with Superior Cloud and
Software Solutions


VOIP PHONE SOLUTIONS

VOIP Avengers - Connecting You with Crystal Clear Communication

MISSION ACCOMPLISHED: WHAT OUR CLIENTS SAY

DARREN SAID WE WERE AWESOME



HEROIC RESPONSE TIMES YOU CAN COUNT ON

Currently 8.4 minutes
Average Response Time
Last updated: 20-12 16:27

SAY NO TO WAITING: FAST AND FEARLESS PHONE SUPPORT

Currently 7 seconds
Average Call Wait
Last updated: 20-12 17:00


WHAT DO OUR AMAZING SMALL AND MEDIUM BUSINESS CLIENTS SAY:


We at Hendra House have been absolutely delighted with the IT support and
guidance provided by Fresh Tech. Their friendly and approachable team has
significantly enhanced our digital capabilities, ensuring our care home runs
smoothly and efficiently. We highly recommend Fresh Tech to any organisation
seeking top-notch IT support. Their friendly, knowledgeable, and professional
service has made a significant difference to our operations at Hendra House. We
look forward to a continued partnership with them.


VINCE BURMINGHAM – HENDRA HEALTHCARE


From day one, the team at Fresh Tech has been consistently reliable and
responsive. They are always just a call or email away, ready to tackle any IT
issue we encounter with a friendly and professional approach. Their expertise
and promptness in resolving problems have significantly minimised downtime and
kept our operations running smoothly.


JULIA HUGHES – WORKING SOLUTIONS


We have been using Fresh Tech for several years now, the service is first class
and very fast. They have built and installed our network and server set-up, and
offer excellent and prompt support to our team whenever required, Fresh Tech
realise that problems need to be solved/fixed quickly to ensure the business
runs as smoothly as possible.


STEPHEN JAQUES – JAQUES INT


We wholeheartedly recommend Fresh Tech to any business looking for reliable,
expert, and friendly IT support. Their service has not just been a support
function but a key driver in our success.


RUPERT WILLIAMS – SHROPSHIRE LETTINGS


Fresh Tech’s proactive approach has been particularly beneficial for Pearce
Cycles. Not only do they resolve our current issues efficiently, but they also
anticipate potential problems before they arise. This forward-thinking strategy
has saved us both time and money, and it gives us confidence that our IT systems
are in the best possible hands.


LINDSEY PEARCE – PEARCE CYCLES


We have been working with Sam and the Fresh Tech team for over 5 years and in
that time we have always found them to be very helpful and professional. The
response time and service we receive is excellent. Sam is always willing to give
unbiased advice and is extremely knowledgeable in all things IT!


HELEN GRAHAM – THE LUDLOW NUT COMPANY


Fresh Tech solve any computer issue I have both promptly and efficiently. Being
an SME this is quality of service that is invaluable to me and my Shropshire
based business. I’m given peace of mind knowing they have my (and my business’)
back.


IAIN URQUHART – ADVANCED PEST MANAGEMENT


We at Hendra House have been absolutely delighted with the IT support and
guidance provided by Fresh Tech. Their friendly and approachable team has
significantly enhanced our digital capabilities, ensuring our care home runs
smoothly and efficiently. We highly recommend Fresh Tech to any organisation
seeking top-notch IT support. Their friendly, knowledgeable, and professional
service has made a significant difference to our operations at Hendra House. We
look forward to a continued partnership with them.


VINCE BURMINGHAM – HENDRA HEALTHCARE


From day one, the team at Fresh Tech has been consistently reliable and
responsive. They are always just a call or email away, ready to tackle any IT
issue we encounter with a friendly and professional approach. Their expertise
and promptness in resolving problems have significantly minimised downtime and
kept our operations running smoothly.


JULIA HUGHES – WORKING SOLUTIONS


We have been using Fresh Tech for several years now, the service is first class
and very fast. They have built and installed our network and server set-up, and
offer excellent and prompt support to our team whenever required, Fresh Tech
realise that problems need to be solved/fixed quickly to ensure the business
runs as smoothly as possible.


STEPHEN JAQUES – JAQUES INT


We wholeheartedly recommend Fresh Tech to any business looking for reliable,
expert, and friendly IT support. Their service has not just been a support
function but a key driver in our success.


RUPERT WILLIAMS – SHROPSHIRE LETTINGS


Fresh Tech’s proactive approach has been particularly beneficial for Pearce
Cycles. Not only do they resolve our current issues efficiently, but they also
anticipate potential problems before they arise. This forward-thinking strategy
has saved us both time and money, and it gives us confidence that our IT systems
are in the best possible hands.


LINDSEY PEARCE – PEARCE CYCLES


We have been working with Sam and the Fresh Tech team for over 5 years and in
that time we have always found them to be very helpful and professional. The
response time and service we receive is excellent. Sam is always willing to give
unbiased advice and is extremely knowledgeable in all things IT!


HELEN GRAHAM – THE LUDLOW NUT COMPANY


Fresh Tech solve any computer issue I have both promptly and efficiently. Being
an SME this is quality of service that is invaluable to me and my Shropshire
based business. I’m given peace of mind knowing they have my (and my business’)
back.


IAIN URQUHART – ADVANCED PEST MANAGEMENT


We at Hendra House have been absolutely delighted with the IT support and
guidance provided by Fresh Tech. Their friendly and approachable team has
significantly enhanced our digital capabilities, ensuring our care home runs
smoothly and efficiently. We highly recommend Fresh Tech to any organisation
seeking top-notch IT support. Their friendly, knowledgeable, and professional
service has made a significant difference to our operations at Hendra House. We
look forward to a continued partnership with them.


VINCE BURMINGHAM – HENDRA HEALTHCARE


From day one, the team at Fresh Tech has been consistently reliable and
responsive. They are always just a call or email away, ready to tackle any IT
issue we encounter with a friendly and professional approach. Their expertise
and promptness in resolving problems have significantly minimised downtime and
kept our operations running smoothly.


JULIA HUGHES – WORKING SOLUTIONS


We have been using Fresh Tech for several years now, the service is first class
and very fast. They have built and installed our network and server set-up, and
offer excellent and prompt support to our team whenever required, Fresh Tech
realise that problems need to be solved/fixed quickly to ensure the business
runs as smoothly as possible.


STEPHEN JAQUES – JAQUES INT


We wholeheartedly recommend Fresh Tech to any business looking for reliable,
expert, and friendly IT support. Their service has not just been a support
function but a key driver in our success.


RUPERT WILLIAMS – SHROPSHIRE LETTINGS


Fresh Tech’s proactive approach has been particularly beneficial for Pearce
Cycles. Not only do they resolve our current issues efficiently, but they also
anticipate potential problems before they arise. This forward-thinking strategy
has saved us both time and money, and it gives us confidence that our IT systems
are in the best possible hands.


LINDSEY PEARCE – PEARCE CYCLES


We have been working with Sam and the Fresh Tech team for over 5 years and in
that time we have always found them to be very helpful and professional. The
response time and service we receive is excellent. Sam is always willing to give
unbiased advice and is extremely knowledgeable in all things IT!


HELEN GRAHAM – THE LUDLOW NUT COMPANY


Fresh Tech solve any computer issue I have both promptly and efficiently. Being
an SME this is quality of service that is invaluable to me and my Shropshire
based business. I’m given peace of mind knowing they have my (and my business’)
back.


IAIN URQUHART – ADVANCED PEST MANAGEMENT






Who we are




A LEAGUE OF SPECIALISTS, PASSIONATE ABOUT BUSINESS IT SUPPORT & INNOVATION

At Fresh Tech, we are your boutique-sized IT superheroes, agile and ready to
save the day. Our compact, dynamic team allows us to offer personalised and
rapid IT Support in Shropshire, ensuring your business never skips a beat. With
the flexibility of a small team and the power of our strategic alliances with
top-tier suppliers, we deliver unmatched IT solutions. Trust the Fresh Tech
Heroes to guard your digital realm, while partnering with the best in the
industry to elevate your business to new heights.



PERSONALISED SUPPORT

Tailored solutions and dedicated attention to meet your specific business needs.

RAPID RESPONSE

Agile team structure ensures quick and efficient problem-solving.

TOP-TIER PARTNERSHIPS

Collaborations with leading suppliers provide access to the best technology and
expertise.


WHY CHOOSE FRESH TECH FOR IT SUPPORT IN SHROPSHIRE?



Our IT services in Shropshire provide businesses with peace of mind by taking
care of all their IT needs. From proactive maintenance and monitoring to
troubleshooting and system upgrades, we ensure your business runs smoothly. When
you work with us, you no longer need to worry about IT issues affecting your
operations. Let our team handle everything from hardware procurement to cyber
security services, so you can focus on growing your business.

As a local provider of IT Support in Shropshire, we understand the unique needs
of businesses in this region. Our team is just a call away and ready to provide
both on-site and remote IT support to ensure your business runs smoothly.
Wondering about IT Support in Herefordshire? We’ve also got you covered. We’re
based physically in Ludlow and Leominster and can offer fast response times, a
personal touch, and the latest in cyber security services to keep your business
protected. If you are within an hour of our location we can cover you within our
onsite support response times meaning we can also provide super IT Support in
Worcestershire and Powys. 


GRAB YOUR GUIDE NOW!




LATEST NEWS


5 STEPS TO FUTURE-PROOFING YOUR IT TODAY

Business, NewsNovember 22, 2024


WINDOWS 11 HAND OFF FEATURE: THE AMAZING WAY TO BOOST YOUR PRODUCTIVITY!

Microsoft, NewsNovember 14, 2024


MICROSOFT EDGE SETTINGS UPDATE: 5 SUPERCHARGED IMPROVEMENTS FOR PRODUCTIVITY

NewsOctober 24, 2024



More News

WHY CHOOSE US




TRACK RECORD OF SUPER IT SERVICES


EST.


2014



SAVING YOUR BUSINESS FOR A DECADE



Since 2014, businesses like yours have relied on Fresh Tech’s superhero-level IT
Support In Shropshire to conquer IT challenges. Our team of seasoned experts are
at your disposal, ready to navigate complex systems and implement innovative
solutions. With unparalleled knowledge and experience, Fresh Tech ensures your
business stays ahead of the curve.

We’ve been through and still experience the same issues and tribulations
business owners like you face and together we can help defeat them. 


HOW FAST?



RESPONSE AND PHONE



Currently 8.4 minutes
Average Response Time
Last updated: 20-12 16:27

Imagine having a superhero team ready to swoop in and save the day within 30
minutes. Our rapid response SLA ensures that your IT issues are tackled with the
speed and efficiency of a superhero in action. 

Currently 7 seconds
Average Call Wait
Last updated: 20-12 17:00

This figure updates every time we respond to a mission or daily for phone stats,
measuring our speed of response whether it’s fast or slow. We feel only full
transparency is the way to win hearts and minds.


LIVE REVIEWS



HOW GOOD ARE WE?



ANDREA SAID WE WERE AWESOME

Really appreciate the support I have had for IT issues, quick and efficient, and
above all the issue was solved.
Can't recommend them enough!




We ask every citizen we protect and serve to score our performance on every
mission we carry out. This helps us measure our heroic feats and ensure we are
hitting the mark.


FREQUENTLY ASKED QUESTIONS

WHAT MAKES YOUR IT SUPPORT COMPANY DIFFERENT FROM OTHERS?

We pride ourselves on our friendly and supportive Business IT Solutions. Our
team is not just technically skilled, but also dedicated to explaining solutions
in an easy-to-understand manner, ensuring you feel comfortable and informed at
every step.

HOW QUICKLY CAN YOU RESPOND TO IT ISSUES?

We understand the importance of minimal downtime. Our response times are among
the fastest, with a commitment to start addressing urgent issues within the
hour.

HOW AFFORDABLE IS YOUR IT SUPPORT FOR SMALL BUSINESSES?

We offer a range of flexible and affordable support packages designed
specifically for small businesses. Our goal is to provide top-notch service
without breaking the bank. Compare the investment to any cyber breach or hiring
your own staff and it becomes even more evident.

DO YOU PROVIDE LONG-TERM IT STRATEGY PLANNING?

Yes, we do. We believe in proactive support, which includes helping you plan
your IT strategy to ensure your technology scales with your business growth.

HOW SECURE ARE YOUR IT SUPPORT SERVICES?

Security is a top priority for us. We use the latest security protocols and
practices to ensure your data and systems are protected against cyber threats.
Cyber Essentials is a great foundation in which to base your company around.

WHAT HAPPENS IF WE HAVE AN IT EMERGENCY AFTER HOURS?

We offer 24/7 emergency support service for critical issues. Simply add it on to
your support service. You can rest assured that help is available whenever you
need it, any time of the day or night.

CAN WE GET IT SUPPORT REMOTELY, OR DO YOU NEED TO VISIT OUR SITE?

We offer both remote and on-site support, depending on your needs and the nature
of the issue. Our remote support can resolve many issues quickly without the
need for an on-site visit.

DO YOU OFFER CUSTOMISED IT SUPPORT PACKAGES?

Yes, we do. We understand that each business has unique needs, and we’re happy
to work with you to create a custom support plan that fits your specific
requirements.

WHAT IS YOUR POLICY ON DATA CONFIDENTIALITY AND PRIVACY?

We adhere strictly to data protection laws and best practices to ensure your
information is always kept confidential and secure.

WHERE/WHO DO YOU SUPPORT?

We proudly offer IT Support in Shropshire, Herefordshire, and Worcestershire.
Our team also provides remote IT support for businesses across the UK, ensuring
that no matter your location, you can benefit from our expert services.

CAN YOU HELP WITH CYBER SECURITY SERVICES?

Absolutely. We offer comprehensive Cyber Security Services in Shropshire and
beyond, safeguarding your business from cyber threats. From proactive monitoring
to robust defence solutions, we ensure your digital assets are protected.

DO YOU PROVIDE ONSITE IT SUPPORT?

Yes, we offer both onsite IT support and remote IT support in Shropshire,
Herefordshire, and Worcestershire. Whether you need us physically at your office
or solving problems remotely, our team is here to help.

DO YOU PROVIDE NETWORK SUPPORT?

Yes, we offer comprehensive network support for businesses across Shropshire,
Herefordshire, and Worcestershire. Our team provides everything from network
setup and management to troubleshooting and ongoing maintenance. Whether your
business needs help with network security, connectivity issues, or optimising
performance, our IT Support in Shropshire ensures your network runs smoothly and
securely.

We understand that a reliable network is crucial to business operations, so we
focus on delivering fast and effective solutions, reducing downtime and
enhancing efficiency. Additionally, our cyber security services protect your
network from potential threats, ensuring your data remains safe.

For businesses in Shropshire and surrounding areas, our local presence allows us
to provide both on-site network support and remote IT assistance, tailored to
meet the specific needs of your organisation. From small businesses to larger
enterprises, we are here to ensure your network infrastructure is robust and
reliable.

Superhero Showcase




CHECK OUT OUR LATEST CASE STUDIES


 * Hardware





SEAMLESS IT UPGRADE FOR LUDLOW FOOD PRODUCTION BUSINESS


In the heart of Ludlow, a local food production business faced a technological
crisis with ageing machines incompatible with Windows 11 and nearing the end of
Windows 10’s life.

View Feat



Sam James - Director


LEAVE THE IT TO US AND FOCUS ON YOUR SUPERPOWERS

Are you ready to help conquer your IT challenges with IT Support in Shropshire?
Running a business is already a heroic feat – why add the stress of IT issues to
your plate? Imagine having a trusty sidekick who can swoop in and save the day,
keeping your tech running smoothly with our expert cyber security services, so
you can focus on your mission. Book a no-commitment call with me through my live
calendar and let’s team up to make your IT headaches a thing of the past. Your
business deserves the best – and we’re here to deliver!




OUR PARTNERSHIPS AND ACCREDITATIONS



Reach us Monday – Friday
9 am – 5 pm



CALL: 01584 517234


Email us

COMPANY


 * About
 * Heroic IT Feats
 * News

SERVICES


 * Support Helpdesk
 * Cyber Security
 * Technology Projects
 * Hardware Sourcing
 * Cloud and Software Solutions
 * VoIP and Internet

AREAS WE COVER



Shropshire
Herefordshire
Worcestershire
Shrewsbury
Telford
Hereford

Based in Ludlow and cover 1 hour drive radius for onsite support.


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