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HELLO THERE! HOW CAN WE HELP YOU?

Get your answers straight from the Convious team...
Article suggestions



GETTING STARTED WITH CONVIOUS

7 articles
 * How to set up notifications
 * How to update my profile
 * How to update my company information
 * Setting up your Value Added Tax in the Control Panel
 * How to change my password
 * How to process customer refunds
 * After Payment Form


CONVIOUS ACADEMY TRACK 1

6 articles
 * Convious Academy 1: Adding users and giving them the correct permissions
 * Convious Academy 1: How to update prices from your Control Panel
 * Convious Academy 1: How to manage and edit validity date settings for your
   products.
 * Convious Academy 1: How to manage orders 
 * Convious Academy 1: Introduction to Engagement Tools
 * Convious Academy 1: Introduction to Reporting


CONVIOUS ACADEMY TRACK 2

7 articles
 * Convious Academy 2: Creating a new Category
 * Convious Academy 2: Creating a new product
 * Convious Academy 2: Setting pricing & pricing exceptions
 * Convious Academy 2: Global Pricing settings
 * Convious Academy 2: Setting up Time Slots
 * Convious Academy 2: Creating Vouchers
 * Convious Academy 2: Setting up & editing eTickets


MANAGING ORDERS

8 articles
 * Manage Orders based on their date of sale or date of visit
 * How to find an order
 * How to check the email address of a customer
 * How to resend an order confirmation email
 * Order Exports
 * How to manage Resellers
 * Redeem mode
 * How to set up & change your refund fee


PRODUCTS - INVENTORY & TIME SLOTS

12 articles
 * How to create pricing exceptions for your products
 * How to set up time slots
 * How to easily view all Inventory and attached products
 * Add time-slots to your upsells.
 * How to close time slots & set exception rules for capacity
 * Inventory, Inventory pools & Set-ups
 * [WEBINAR] How to create & edit Products & Product Categories from your
   Control Panel
 * How to create Products and Product Lists/Categories from your Control Panel
   [A full guide]
 * View all articles in “Products - Inventory & Time slots ”


MANAGING PRICING

2 articles
 * Global Pricing Settings
 * How to set up Reseller products & prices


VENUE FEATURES - OPENING HOURS & CODES

8 articles
 * Barcode Management in your Control Panel
 * How to upload Reservation Codes in your Control Panel
 * How to upload Voucher Codes
 * How to upload Coupons Codes
 * How to configure Opening Hours and set exceptions in your Control Panel
 * How to close your venue
 * What codes do I need to upload?
 * What happens when customers face issues with codes in our Checkout?


ENGAGE - ETICKETS, EMAILS & ENGAGE TOOLS

10 articles
 * How to set up & edit your Trigger Button
 * How to set up & edit your Exit Intent/Pop Up
 * How to set up & edit your WonderBar
 * Design your Checkouts look & feel
 * How to edit email templates
 * How to use the Copy Editor
 * How to create & edit your eTickets
 * How to create & edit Placements for your Tap channel
 * View all articles in “Engage - eTickets, Emails & Engage tools”


SUPPORT CONTACT

1 article
 * Support team hours, weekend & emergency support


CONVIOUS REPORTS

8 articles
 * Sales Report
 * Traffic Report
 * Customers Report
 * Email Report
 * How to use your Engage Tools Report
 * Pricing Report
 * Barcode Report - FAQ
 * How to use your Discount Code Report


MORE CONVIOUS FEATURES

3 articles
 * Self-service reservation changer
 * Notifications in your Control Panel
 * GetYourGuide x Convious Integration


CONVIOUS ONBOARDING

6 articles
 * Convious script installation
 * Convious script installation with GTM
 * Convious script installation with the Word Press Plug-in
 * GA tracking installation
 * Activating Barcode Alert Notifications
 * Convious Inline Checkout


TROUBLESHOOTING TECHNICAL ISSUES

5 articles
 * The Checkout doesn’t show
 * The Checkout crashes after selecting tickets
 * No content in the Checkout
 * Tickets are not available in the Checkout
 * Problem with the prices


TROUBLESHOOTING CUSTOMERS' COMPLAINTS

5 articles
 * Problems with the payment
 * Customer didn't receive the tickets
 * Customer didn't receive any emails
 * Customer's email address isn't accepted in the checkout
 * Customer can't open the ticket pdf file


API & DEVELOPERS

1 article
 * Integrations


F.A.Q.

4 articles
 * How to clear cache and cookies
 * How to request a feature
 * How to report a bug
 * Supported operating systems and browsers


CONVIOUS PRICER

4 articles
 * What is Convious Pricer?
 * How does the Pricer algorithm work?
 * What kind of data is used to determine the prices?
 * How does the weather influence ticket prices?


CONVIOUS DICTIONARY

17 articles
 * Cart Abandonment Email
 * Cart Abandonment Email II
 * Checkout
 * Conversion
 * Convious Partner ID
 * Exit Intent
 * Trigger Button
 * Post Event Email
 * View all articles in “Convious Dictionary”


MOBILE FOOD ORDERING

1 article
 * How to use the mobile food ordering kitchen portal