www.zembro.com
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Submitted URL: http://www.zembro.com/
Effective URL: https://www.zembro.com/
Submission: On October 16 via api from US — Scanned from CA
Effective URL: https://www.zembro.com/
Submission: On October 16 via api from US — Scanned from CA
Form analysis 9 forms found in the DOM
/search
<form action="/search" class="quick-search__form" autocomplete="off">
<div class="quick-search__bar">
<label for="search" class="visually-hidden" aria-label="What are you looking for?"></label>
<input class="quick-search__input" id="search" type="text" name="q" placeholder="What are you looking for?" data-input="">
<input type="hidden" name="options[prefix]" value="last">
<div class="quick-search__actions">
<button class="quick-search__clear" type="button" data-clear="" aria-label="Clear search">
<span class="icon ">
<svg width="100%" viewBox="0 0 24 24">
<path stroke-width="1" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="M18 6 6 18M6 6l12 12"></path>
</svg>
</span>
</button>
<button class="quick-search__submit" type="submit" aria-label="Search">
<span class="icon ">
<svg width="100%" viewBox="0 0 24 24">
<path fill="none" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" d="M5 12h14M12 5l7 7-7 7"></path>
</svg>
</span>
</button>
</div>
</div>
<div class="quick-search__results-wrapper">
<div class="quick-search__results" data-results=""></div>
</div>
</form>POST /cart
<form action="/cart" method="post" novalidate="">
<button type="submit" name="checkout" class="quick-cart__buy-now btn btn--primary btn--medium btn--full visible" data-buy-now-button=""> Checkout </button>
</form>/search
<form action="/search" autocomplete="off">
<div class="drawer-menu__header">
<div class="drawer-menu__search-input-wrapper">
<label for="drawer-search" class="visually-hidden">Search</label>
<input name="q" id="drawer-search" class="drawer-menu__search-input" placeholder="Search" data-input="">
<input type="hidden" name="options[prefix]" value="last">
<div class="drawer-menu__actions">
<button class="drawer-menu__clear" type="button" data-search-clear="" aria-label="Clear search">
<span class="icon ">
<svg width="100%" viewBox="0 0 24 24">
<path stroke-width="1" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="M18 6 6 18M6 6l12 12"></path>
</svg>
</span>
</button>
<button class="drawer-menu__submit" type="submit" data-search-submit="" aria-label="Search">
<span class="icon ">
<svg width="100%" viewBox="0 0 24 24">
<path fill="none" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" d="M5 12h14M12 5l7 7-7 7"></path>
</svg>
</span>
</button>
</div>
</div>
</div>
<div class="drawer-menu__search-results" data-scroll-lock-ignore="" data-search-results=""></div>
</form>POST /localization
<form method="post" action="/localization" id="localization_form" accept-charset="UTF-8" class="drawer-menu__form animation-initialized" enctype="multipart/form-data"
style="translate: none; rotate: none; scale: none; opacity: 0; transform: translate(0px, 40px);"><input type="hidden" name="form_type" value="localization"><input type="hidden" name="utf8" value="✓"><input type="hidden" name="_method"
value="put"><input type="hidden" name="return_to" value="/">
<li class="drawer-menu__item" data-list-item="">
<a class="drawer-menu__link fs-body-large" href="#" data-item="parent" aria-haspopup="true" aria-expanded="false">
Language
<span class="icon menu-icon">
<svg width="100%" viewBox="0 0 24 24">
<path fill="none" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" d="M5 12h14M12 5l7 7-7 7"></path>
</svg>
</span>
</a>
<ul class="drawer-menu__list drawer-menu__list--sub" aria-hidden="true">
<li class="drawer-menu__item drawer-menu__item--heading">
<button class="drawer-menu__link" data-item="back">
<span class="ff-heading fs-heading-2-large"> Language </span>
<span class="icon menu-icon">
<svg width="100%" viewBox="0 0 24 24">
<path fill="none" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" d="M5 12h14M12 5l7 7-7 7"></path>
</svg>
</span>
</button>
</li>
<li class="drawer-menu__item" data-list-item="">
<a class="drawer-menu__link drawer-menu__link--cb" href="#" data-item="locale" data-value="en">
<div class="drawer-menu__radio active"></div>
<span>English</span>
</a>
</li>
<li class="drawer-menu__item" data-list-item="">
<a class="drawer-menu__link drawer-menu__link--cb" href="#" data-item="locale" data-value="fr">
<div class="drawer-menu__radio"></div>
<span>français</span>
</a>
</li>
<li class="drawer-menu__item" data-list-item="">
<a class="drawer-menu__link drawer-menu__link--cb" href="#" data-item="locale" data-value="nl">
<div class="drawer-menu__radio"></div>
<span>Nederlands</span>
</a>
</li>
</ul>
</li>
<input type="hidden" name="locale_code" id="LocaleSelectorDrawer" value="en" data-locale-input="">
<li class="drawer-menu__item" data-list-item="">
<a class="drawer-menu__link fs-body-large" href="#" data-item="parent" aria-haspopup="true" aria-expanded="false">
Currency
<span class="icon menu-icon">
<svg width="100%" viewBox="0 0 24 24">
<path fill="none" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" d="M5 12h14M12 5l7 7-7 7"></path>
</svg>
</span>
</a>
<ul class="drawer-menu__list drawer-menu__list--sub" aria-hidden="true">
<li class="drawer-menu__item drawer-menu__item--heading">
<button class="drawer-menu__link drawer-menu__item--emphasized" data-item="back">
<span class="ff-heading fs-heading-2-large"> Currency </span>
<span class="icon menu-icon">
<svg width="100%" viewBox="0 0 24 24">
<path fill="none" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" d="M5 12h14M12 5l7 7-7 7"></path>
</svg>
</span>
</button>
</li>
<li class="drawer-menu__item" data-list-item="">
<a class="drawer-menu__link drawer-menu__link--cb" href="#" data-item="currency" data-value="BE">
<div class="drawer-menu__radio active"></div>
<span class="fs-body-large">
Belgium (EUR
€)
</span>
</a>
</li>
<li class="drawer-menu__item" data-list-item="">
<a class="drawer-menu__link drawer-menu__link--cb" href="#" data-item="currency" data-value="FR">
<div class="drawer-menu__radio"></div>
<span class="fs-body-large">
France (EUR
€)
</span>
</a>
</li>
<li class="drawer-menu__item" data-list-item="">
<a class="drawer-menu__link drawer-menu__link--cb" href="#" data-item="currency" data-value="DE">
<div class="drawer-menu__radio"></div>
<span class="fs-body-large">
Germany (EUR
€)
</span>
</a>
</li>
<li class="drawer-menu__item" data-list-item="">
<a class="drawer-menu__link drawer-menu__link--cb" href="#" data-item="currency" data-value="LU">
<div class="drawer-menu__radio"></div>
<span class="fs-body-large">
Luxembourg (EUR
€)
</span>
</a>
</li>
<li class="drawer-menu__item" data-list-item="">
<a class="drawer-menu__link drawer-menu__link--cb" href="#" data-item="currency" data-value="NL">
<div class="drawer-menu__radio"></div>
<span class="fs-body-large">
Netherlands (EUR
€)
</span>
</a>
</li>
</ul>
</li>
<input type="hidden" name="country_code" id="CurrencySelector" value="BE" data-currency-input="">
</form>POST /contact#popup
<form method="post" action="/contact#popup" id="popup" accept-charset="UTF-8"><input type="hidden" name="form_type" value="customer"><input type="hidden" name="utf8" value="✓">
<div class="newsletter-form-inner">
<input type="hidden" name="contact[tags]" value="newsletter">
<label for="popup-email" class="visually-hidden">Email address</label>
<input type="email" class="input" name="contact[email]" id="popup-email" value="" placeholder="Email address" autocorrect="off" autocapitalize="off">
<button type="submit" name="commit" id="Subscribe" class="newsletter-form__button btn btn--primary btn--small btn--medium-ns"> Subscribe </button>
</div>
</form>POST /contact#footer-subscribe
<form method="post" action="/contact#footer-subscribe" id="footer-subscribe" accept-charset="UTF-8" class="footer__newsletter-form"><input type="hidden" name="form_type" value="customer"><input type="hidden" name="utf8" value="✓">
<div class="footer__newsletter-inner">
<input type="hidden" name="contact[tags]" value="newsletter">
<label for="footer-subscribe-email" class="visually-hidden">Email address</label>
<input type="email" class="input" name="contact[email]" id="footer-subscribe-email" value="" placeholder="Email address" autocorrect="off" autocapitalize="off">
<button type="submit" name="commit" id="Subscribe-footer" class="footer__newsletter-button" aria-label="Subscribe"><span class="icon ">
<svg width="100%" viewBox="0 0 24 24">
<circle fill="none" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" cx="12" cy="12" r="10"></circle>
<path fill="none" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" d="m12 16 4-4-4-4M8 12h8"></path>
</svg>
</span>
</button>
</div>
</form>POST /localization
<form method="post" action="/localization" id="localization_form" accept-charset="UTF-8" class="selectors-form" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization"><input type="hidden" name="utf8" value="✓"><input
type="hidden" name="_method" value="put"><input type="hidden" name="return_to" value="/">
<div class="footer__selectors">
<div class="selectors-form__item">
<h2 class="visually-hidden" id="currency-heading-mobile-currency"> Currency </h2>
<div class="disclosure" data-disclosure="currency" data-disclosure-currency="">
<button type="button" class="disclosure__toggle disclosure__toggle--currency input-reset input fs-body-x-small fs-body-bold" aria-expanded="false" aria-controls="currency-list-mobile-currency"
aria-describedby="currency-heading-mobile-currency" data-disclosure-toggle="">
<span class="flag-icon flag-icon-be"></span> Belgium (EUR €) <span class="arrow">
<span class="icon ">
<svg width="100%" viewBox="0 0 24 24">
<path stroke-width="1.5" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 9 6 6 6-6"></path>
</svg>
</span>
</span>
</button>
<ul id="currency-list-mobile-currency" class="disclosure-list" data-disclosure-list="">
<li class="disclosure-list__item disclosure-list__item--current">
<span class="flag-icon flag-icon-be"></span>
<a class="disclosure-list__option" href="#" aria-current="true" data-value="BE" data-disclosure-option="">
Belgium (EUR €)
</a>
</li>
<li class="disclosure-list__item ">
<span class="flag-icon flag-icon-fr"></span>
<a class="disclosure-list__option" href="#" data-value="FR" data-disclosure-option="">
France (EUR €)
</a>
</li>
<li class="disclosure-list__item ">
<span class="flag-icon flag-icon-de"></span>
<a class="disclosure-list__option" href="#" data-value="DE" data-disclosure-option="">
Germany (EUR €)
</a>
</li>
<li class="disclosure-list__item ">
<span class="flag-icon flag-icon-lu"></span>
<a class="disclosure-list__option" href="#" data-value="LU" data-disclosure-option="">
Luxembourg (EUR €)
</a>
</li>
<li class="disclosure-list__item ">
<span class="flag-icon flag-icon-nl"></span>
<a class="disclosure-list__option" href="#" data-value="NL" data-disclosure-option="">
Netherlands (EUR €)
</a>
</li>
</ul>
<input type="hidden" name="country_code" id="CurrencySelector-mobile-currency" value="BE" data-disclosure-input="">
</div>
</div>
</div>
</form>POST /localization
<form method="post" action="/localization" id="localization_form" accept-charset="UTF-8" class="selectors-form" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization"><input type="hidden" name="utf8" value="✓"><input
type="hidden" name="_method" value="put"><input type="hidden" name="return_to" value="/">
<div class="footer__selectors">
<div class="selectors-form__item">
<h2 class="visually-hidden" id="lang-heading-mobile-locale"> Language </h2>
<div class="disclosure" data-disclosure="locale" data-disclosure-locale="">
<button type="button" class="disclosure__toggle input-reset input fs-body-x-small fs-body-bold" aria-expanded="false" aria-controls="lang-list-mobile-locale" aria-describedby="lang-heading-mobile-locale" data-disclosure-toggle=""> English
<span class="arrow">
<span class="icon ">
<svg width="100%" viewBox="0 0 24 24">
<path stroke-width="1.5" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 9 6 6 6-6"></path>
</svg>
</span>
</span>
</button>
<ul id="lang-list-mobile-locale" class="disclosure-list" data-disclosure-list="">
<li class="disclosure-list__item disclosure-list__item--current">
<a class="disclosure-list__option" href="#" lang="en" aria-current="true" data-value="en" data-disclosure-option="">
English
</a>
</li>
<li class="disclosure-list__item ">
<a class="disclosure-list__option" href="#" lang="fr" data-value="fr" data-disclosure-option="">
français
</a>
</li>
<li class="disclosure-list__item ">
<a class="disclosure-list__option" href="#" lang="nl" data-value="nl" data-disclosure-option="">
Nederlands
</a>
</li>
</ul>
<input type="hidden" name="locale_code" id="LocaleSelector-mobile-locale" value="en" data-disclosure-input="">
</div>
</div>
</div>
</form>POST /localization
<form method="post" action="/localization" id="localization_form" accept-charset="UTF-8" class="selectors-form" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization"><input type="hidden" name="utf8" value="✓"><input
type="hidden" name="_method" value="put"><input type="hidden" name="return_to" value="/">
<div class="footer__selectors">
<div class="selectors-form__item">
<h2 class="visually-hidden" id="currency-heading-footer"> Currency </h2>
<div class="disclosure" data-disclosure="currency" data-disclosure-currency="">
<button type="button" class="disclosure__toggle disclosure__toggle--currency input-reset input fs-body-x-small fs-body-bold" aria-expanded="false" aria-controls="currency-list-footer" aria-describedby="currency-heading-footer"
data-disclosure-toggle="">
<span class="flag-icon flag-icon-be"></span> Belgium (EUR €) <span class="arrow">
<span class="icon ">
<svg width="100%" viewBox="0 0 24 24">
<path stroke-width="1.5" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 9 6 6 6-6"></path>
</svg>
</span>
</span>
</button>
<ul id="currency-list-footer" class="disclosure-list" data-disclosure-list="">
<li class="disclosure-list__item disclosure-list__item--current">
<span class="flag-icon flag-icon-be"></span>
<a class="disclosure-list__option" href="#" aria-current="true" data-value="BE" data-disclosure-option="">
Belgium (EUR €)
</a>
</li>
<li class="disclosure-list__item ">
<span class="flag-icon flag-icon-fr"></span>
<a class="disclosure-list__option" href="#" data-value="FR" data-disclosure-option="">
France (EUR €)
</a>
</li>
<li class="disclosure-list__item ">
<span class="flag-icon flag-icon-de"></span>
<a class="disclosure-list__option" href="#" data-value="DE" data-disclosure-option="">
Germany (EUR €)
</a>
</li>
<li class="disclosure-list__item ">
<span class="flag-icon flag-icon-lu"></span>
<a class="disclosure-list__option" href="#" data-value="LU" data-disclosure-option="">
Luxembourg (EUR €)
</a>
</li>
<li class="disclosure-list__item ">
<span class="flag-icon flag-icon-nl"></span>
<a class="disclosure-list__option" href="#" data-value="NL" data-disclosure-option="">
Netherlands (EUR €)
</a>
</li>
</ul>
<input type="hidden" name="country_code" id="CurrencySelector-footer" value="BE" data-disclosure-input="">
</div>
</div>
<div class="selectors-form__item">
<h2 class="visually-hidden" id="lang-heading-footer"> Language </h2>
<div class="disclosure" data-disclosure="locale" data-disclosure-locale="">
<button type="button" class="disclosure__toggle input-reset input fs-body-x-small fs-body-bold" aria-expanded="false" aria-controls="lang-list-footer" aria-describedby="lang-heading-footer" data-disclosure-toggle=""> English <span
class="arrow">
<span class="icon ">
<svg width="100%" viewBox="0 0 24 24">
<path stroke-width="1.5" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 9 6 6 6-6"></path>
</svg>
</span>
</span>
</button>
<ul id="lang-list-footer" class="disclosure-list" data-disclosure-list="">
<li class="disclosure-list__item disclosure-list__item--current">
<a class="disclosure-list__option" href="#" lang="en" aria-current="true" data-value="en" data-disclosure-option="">
English
</a>
</li>
<li class="disclosure-list__item ">
<a class="disclosure-list__option" href="#" lang="fr" data-value="fr" data-disclosure-option="">
français
</a>
</li>
<li class="disclosure-list__item ">
<a class="disclosure-list__option" href="#" lang="nl" data-value="nl" data-disclosure-option="">
Nederlands
</a>
</li>
</ul>
<input type="hidden" name="locale_code" id="LocaleSelector-footer" value="en" data-disclosure-input="">
</div>
</div>
</div>
</form>Text Content
Skip to content
* CONSUMER
* PROFESSIONAL
ZEMBRO
0
Search
Cart
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Subtotal €0,00
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Checkout
* CONSUMER
* PROFESSIONAL
* Consumer
* Care Solutions
* Accessories & Parts
* User Guides
* Contact Us
* Professional
* Solutions
* Wander Alert
* Essentials Comfort
* Essentials Mini
* Channels
* Resident Care
* Independent Living
* Monitor and Response Centres
* Sales Enquiries
* CONSUMER
* PROFESSIONAL
* Consumer
* Consumer
* Care Solutions
* Accessories & Parts
* User Guides
* Contact Us
* Professional
* Professional
* Solutions
* Solutions
* Wander Alert
* Essentials Comfort
* Essentials Mini
* Channels
* Channels
* Resident Care
* Independent Living
* Monitor and Response Centres
* Sales Enquiries
* Search
* Search
* Search
Language
* Language
*
English
*
français
*
Nederlands
Currency
* Currency
*
Belgium (EUR €)
*
France (EUR €)
*
Germany (EUR €)
*
Luxembourg (EUR €)
*
Netherlands (EUR €)
SUBSCRIBE
We only send emails when we've got something good to tell you.
Email address Subscribe
Introducing our all new suite of remote care solutions, designed to keep your
loved ones safe and give you peace of mind.
View Our Solutions
NEW! WANDER ALERT
Designed with your peace of mind and independence at heart, and providing
reliable indoor and outdoor tracking for loved ones struggling with confusion
and disorientation.
Learn more
"BEST BIOMETRIC SENSOR SOLUTION 2023"
Sony's cutting edge mSafety, exclusive to our Simple and Wander Alert solutions
was voted Best Biometric Sensor Solution at the Medtech Breakthrough Awards
2023.
HOW CAN IT HELP YOU?
WANDER ALERT
€449,00
Unit price /per
ESSENTIALS COMFORT
€249,00
Unit price /per
ESSENTIALS MINI
€199,00
Unit price /per
Wander Alert is the award winning, wrist worn wearable with advanced sensors for
real-time location tracking, activity monitoring, automatic and manual alerting.
Learn More
Essentials Comfort delivers help with the push of a button! Easy setup of up to
9 contacts who will be alerted via 2-way voice, SMS, or email. Also includes
standard watch features
Learn More
Essentials Mini is a pocket-sized, light-as-a-feather pendant. Featuring 2-way
audio for instant caregiver to senior communication during SOS situations.
Learn More
COLLABORATIVE CARE PLATFORM
Our platform ensures older adults can stay effortlessly connected to their care
teams. Alerts requiring immediate attention sent through voice call, text and
email and provide detailed, real-time information on the user’s whereabouts.
RISK FREE
1 month money back guarantee on our full range of devices.
GET STARTED NOW
SERVICE PRICING
Our ongoing service provision fees are charged monthly
WANDER ALERT
LTE-M Sim Connection
24/7 Guardian Alerting
Location Alerting
SMS, Email & VM Alerts
Real-time alert updates
9am-4:30pm CET Support
€28,00 per month
ESSENTIALS
3G & 4G Sim Connection
24/7 Guardian Alerting
...............
Voice, SMS and Email
Near-time Alert Updates
9am-4:30pm CET Support
€20,00 per month
ZEMBRO 24/7 ADD ON
24/7 Monitoring
365 Days per Year
Trained Responders
Multi-lingual
+ €14,00 per month
ADD 24/7 MONITORING FOR ADDED
SECURITY*
The optional Zembro 24/7 monitoring service provides first line cover, ensuring
all alerts are dealt with in the fastest possible time.
*Currently only available in Belgium and Netherlands
WHAT OUR CUSTOMERS ARE SAYING
>
> REASSURANCE
>
> "Zembro Care has given me and my family the reassurance we needed. I feel more
> secure knowing that I can move around freely, and they know I'm safe. The
> instant alerts and 24/7 monitoring have made a big difference for me."
>
> — Early onset dementia sufferer
>
> LIFESAVER!
>
> "Zembro Care has been a lifesaver for my family. With my busy schedule and two
> elderly parents to care for, I needed a reliable solution that could alert me
> if either of them had an emergency. The variety of solutions meant I could
> find something that worked for both my Mum and Dad as they have very different
> needs. Zembro Care has made a big difference in our lives, and I would highly
> recommend it."
>
> — Busy and concerned daughter
>
> QUALITY
>
> "It’s clear that there’s a big difference with the old Zembro watch and that
> the new one uses advanced technology. My father really likes the watch and
> uses it daily."
>
> — Wolfgang Günther
WHAT THE EXPERTS ARE SAYING:
“I am really excited about the precision of the technology, if the user
interface is now designed easy to use for the relatives I think this watch is
really fantastic! The Wander Alert watch allows dementia patients more and
longer freedom, thus being able to give more human dignity under those
circumstances.” - Scientific Advisor to Care Home Group, Ulm, Germany
"Wander Alert keeps your grandmother at home and out of a care home for longer.
It also brings peace of mind to the relatives of an older person who is prone to
wandering." - Head of the Emergency and Service for 24x7 Call Centre, North
Rhine - Westphalia, Germany
“This is the best wearable alerting device I’ve seen, I’m constantly being asked
to show people the accuracy of your GPS on our platform. It also looks and feels
like a real watch, it’s smaller than the other products. I love it, I want it on
the market here in Sweden.” - Operations and Systems Manager for Elderly Care
Admin for city municipality in Sweden
“This watch works really well" - Facility Manager, Haus St Michael, Kirchberg,
Germany
HOW IT WORKS
We've kept it simple so it's easy to use for everyone, regardless of age or
technical proficiency
1. REGISTER AND CONFIGURE YOUR DEVICE
1. REGISTER AND CONFIGURE YOUR DEVICE
2. MAKE SURE THE WEARER KNOWS HOW TO CHARGE AND USE THEIR DEVICE
2. MAKE SURE THE WEARER KNOWS HOW TO CHARGE AND USE THEIR DEVICE
3. ALERT IS TRIGGERED WITH BUTTON PRESS OR AUTOMATIC WANDER ALERT
3. ALERT IS TRIGGERED WITH BUTTON PRESS OR AUTOMATIC WANDER ALERT
4. ALERT IS SENT TO GUARDIANS AND ZEMBRO CARE
4. ALERT IS SENT TO GUARDIANS AND ZEMBRO CARE
5. WHERE AVAILABLE, VOICE CHANNEL IS OPENED
5. WHERE AVAILABLE, VOICE CHANNEL IS OPENED
6. ALERT TRACKED AND UPDATED THROUGH MOBILE INTERFACE
6. ALERT TRACKED AND UPDATED THROUGH MOBILE INTERFACE
7. HELP IS ON THE WAY
The alert we send includes a link that details all the necessary information for
guardians to take action or forward on to emergency services.
7. HELP IS ON THE WAY
The alert we send includes a link that details all the necessary information for
guardians to take action or forward on to emergency services.
PART OF THE CARE INDUSTRY?
If you operate a nursing home, remote care organisation or other service caring
for elderly or vulnerable clients, find out how Zembro Professional can help you
provide a better service of care and reduce costs.
Learn More
FREQUENTLY ASKED QUESTIONS
Check out our frequently asked questions below. If you would prefer to speak to
a Zembro Care representative contact us today at service@zembro.com.
Why do I need to pay a service charge on top of the product price?
The service charge is intended to cover the SIM connection costs and any calls,
texts or voice messages as well as the alerting services and support that we
offer. We will continue to add new capabilities to our solution such as a mobile
web app that will be coming soon.
Can I cancel my subscription at any time?
Yes, your subscription will be paid in advance for the coming month. Once you
cancel, you will continue to avail of the service until one month after the
final payment, when your service will end and you will no longer be able to
raise alerts. You may start up an expired subscription at any time.
How do I pay for my subscription?
After you complete the purchase of your chosen device, we'll send you a
confirmation email with links to set up your preferred subscription. You'll be
able to pay by credit card or bank transfer.
Do I need to have anything installed in the house?
No. All of our devices work independently. The only thing you would need is
access to a plug socket in order to use the chargers. Our Wander Alert solution
does come with 4 beacons that are placed around the house in order to help
identify when you are at home or in a safe place.
What happens if the phone coverage isn't good in my area?
The SIM card that we use for all our devices has excellent service, so we expect
most places to have good connectivity. Our premium simple and wander alert
devices use an LTE-M sim card that has even better coverage.
In the unlikely event that there is no coverage in your area then we will of
course refund your purchase.
What happens if I accidentally trigger an alert?
Don't worry, if you accidentally trigger an alert, then you can cancel again by
following the instructions for the specific device. If the alert does get sent,
it can be cancelled by one of your guardians and notes can be added to provide
an update to the wider guardian network.
How often do the devices need to be charged?
We recommend daily charging, even if batteries normally last longer. Battery
charge depends on a number of factors: the device you have chosen, the network
signal in the area, whether you are using a beacon and whether the device goes
into alert mode or not. We are conscious of the need to make battery life as
long as possible and always strive with our partners to get at least 24hrs. In
the case of the simple alert with an associated beacon, we can see battery life
of up to 7 days
How do I add my contacts and safety zones?
After your initial purchase, we'll send you a confirmation email that will
include a link to set up your devices as required. The specific details
requested will be dependent on the device and service you have purchased.
After the initial setup, if you need to change anything, you will do so by
contacting our customer services team.
In the future we expect to launch a mobile app that will allow you to manage
these contacts yourself.
What happens if there is a problem with my device?
All our devices come with a 12-month warranty. If you have an issue with your
device during this time and it is covered under the warranty terms, then we'll
provide you with a replacement device at no additional cost.
Does the device work with an application?
We are currently developing a new application for our devices. Once this
application is launched, our customers will be notified.
All alert information is currently available via web link sent out to all
contacts via SMS and/or email. This web link automatically updates and shows the
user’s last known location and the status of the alert, and allows the contacts
to send messages to the user and to resolve the alert.
OUR PARTNERS - YOUR SAFETY
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CURRENCY
Belgium (EUR €)
* Belgium (EUR €)
* France (EUR €)
* Germany (EUR €)
* Luxembourg (EUR €)
* Netherlands (EUR €)
LANGUAGE
English
* English
* français
* Nederlands
*
*
*
American Express
Apple Pay
Bancontact
Google Pay
Maestro
Mastercard
PayPal
Shop Pay
Union Pay
Visa
*
*
*
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