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Submitted URL: https://kb.paessler.com/en/topic/65782
Effective URL: https://kb.paessler.com/en/topic/65782-how-can-i-include-my-own-logo-in-html-emails
Submission: On July 04 via api from DE — Scanned from DE

Form analysis 2 forms found in the DOM

GET https://www.paessler.com/search

<form class="flex mb-0 desktop:justify-end" action="https://www.paessler.com/search" method="get">
  <div class="relative w-full"><input name="q" type="text" placeholder="Search" class="bg-grey-10 rounded-full py-1 pl-3 pr-8 grow outline-none w-full border-0 !h-auto">
    <div class="h-full absolute right-0 top-0 p-0.5 phone:pr-1 tablet:pr-1"><button type="submit"
        class="desktop:bg-cyan desktop:hover:bg-cyan-hover desktop:text-white desktop:text-white px-1 rounded-full h-full desktop:px-1 desktop:transform desktop:hover:scale-105"><span
          class="w-[16px] h-[16px] fill-current block desktop:text-white text-black-blue m-0.5"><svg data-name="Ebene 1" xmlns="http://www.w3.org/2000/svg" viewBox="-0.5 0 12.35 12.55">
            <path d="M1.47 5.96a3.48 3.48 0 1 1 4.4 2.29 3.51 3.51 0 0 1-4.4-2.29m10.88 5.27L8.76 7.55a4.74 4.74 0 1 0-2.46 1.9 4.65 4.65 0 0 0 1.12-.56L11 12.55Z"></path>
          </svg>
        </span></button></div>
  </div><input name="domain" type="hidden" value="kb">
</form>

GET https://www.paessler.com/search

<form class="flex mb-0 desktop:justify-end" action="https://www.paessler.com/search" method="get">
  <div class="relative w-full"><input name="q" type="text" placeholder="Search" id="search-input" class="bg-grey-10 rounded-full py-1 pl-3 pr-8 grow outline-none w-full border-0 !h-auto">
    <div class="h-full absolute right-0 top-0 p-0.5 phone:pr-1 tablet:pr-1"><button type="submit"
        class="desktop:bg-cyan desktop:hover:bg-cyan-hover desktop:text-white desktop:text-white px-1 rounded-full h-full desktop:px-1 desktop:transform desktop:hover:scale-105"><span
          class="w-[16px] h-[16px] fill-current block desktop:text-white text-black-blue m-0.5"><svg data-name="Ebene 1" xmlns="http://www.w3.org/2000/svg" viewBox="-0.5 0 12.35 12.55">
            <path d="M1.47 5.96a3.48 3.48 0 1 1 4.4 2.29 3.51 3.51 0 0 1-4.4-2.29m10.88 5.27L8.76 7.55a4.74 4.74 0 1 0-2.46 1.9 4.65 4.65 0 0 0 1.12-.56L11 12.55Z"></path>
          </svg>
        </span></button></div>
  </div><button class="px-1 hidden visible desktop:block" type="reset"><span class="w-[16px] h-[16px] fill-current block text-blue-black"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" id="mdi-close"
        viewBox="0 0 24 24">
        <path d="M19,6.41L17.59,5L12,10.59L6.41,5L5,6.41L10.59,12L5,17.59L6.41,19L12,13.41L17.59,19L19,17.59L13.41,12L19,6.41Z"></path>
      </svg>
    </span></button><input name="domain" type="hidden" value="kb">
</form>

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FEEDHOW CAN I INCLUDE MY OWN LOGO IN HTML EMAILS?

Votes:

0

I want to brand HTML emails that PRTG sends out with a custom icon. Is it
possible to add my company logo to email notifications, for example? How can I
use a logo in HTML emails from PRTG?

customize emails html html-emails icons logo prtg rebranding

Created on Aug 14, 2015 11:13:55 AM by Gerald Schoch [Paessler Support]


Last change on Jan 17, 2023 12:42:13 PM by Brandy Greger [Paessler Support]


Permalink






1 Reply

Accepted Answer

Votes:

0

This article applies to PRTG Network Monitor 15.4.21 or later


CUSTOM HTML EMAIL HEADER AND FOOTER

The customization approach that the examples below use is deprecated and
unsupported. We only provide the article for your information.

Your PRTG server can automatically send you HTML emails to inform you about all
important events that happen in PRTG. Besides Notifications that PRTG sends out
whenever it discovers a defined sensor status or breached thresholds, you can
also get emails with your individual Reports and Tickets. Moreover, PRTG sends
you important system information via email.

These emails already come in beautiful HTML. But what's more is that you can use
your own logo in the header and add your own footer to the emails from the PRTG
system. Insert the logo of your company or a disclaimer to the email footer, for
example, to individually brand PRTG’s HTML emails. You just have to provide your
content in the HTML files for the emails.

--------------------------------------------------------------------------------

Important note: As of PRTG version 15.4.21, previous changes to the message
(email body) part of your email templates will be lost when you update to this
version. The email body will be replaced by PRTG's new standard content! You can
still change the content of plain text emails in the email notification
settings. Also, custom email headers and footers that you have defined in the
email options of previous PRTG versions will not be used anymore!

Note: If you have already run PRTG version 15.4.21.5161/5162 or
15.4.21.5215/5216 and encounter issues with links in the emails when forwarding
them, please update to PRTG version 15.4.21.5481/5482 or later and replace the
content in custom_header.htm with the default content (see below) or your custom
content.

--------------------------------------------------------------------------------


1. INCLUDE YOUR LOGO IN PRTG'S HTML EMAILS

To insert your custom logo in the header of emails from PRTG, you have two
options to provide the source file of the logo:

 * You can provide the address of a logo that is hosted online and that email
   clients can access to load it into the email.
 * You can store a logo on the hard disk of your PRTG server and integrate it
   this way into the emails. With this option PRTG sends the logo along with
   your email.

The logo you include will appear at the same location as the default Your logo
here! note (as of version 16.1.23, the PRTG Network Monitor logo is included
here).



Follow the steps below to add your own custom logo to HTML emails from your PRTG
server:

 1. Navigate to the \webroot\mailtemplates subfolder of your PRTG installation.
 2. Open the file header_custom.htm with an editor.
    * In PRTG version previous to 16.1.23, the content looks like this by
      default: <!-- Edit src, width, height and alt of the img tag and the href
      of the link to add you logo --> <a
      href="https://kb.paessler.com/en/topic/65782" target="_blank"
      style="color:#ccc;"> Your Logo here! </a>
    * As of PRTG version 16.1.23, the content looks like this by default:
      <#mailimg src="../images/prtg_logo_mail.png" width="134" height="59"
      alt="PRTG Network Monitor"> <p>&nbsp;</p>
 3. Optional: Edit the link (or remove it completely) to define an address to
    where a click on your custom logo will lead the recipients of the email. The
    default link you find there opens this article, coded with <a
    href="http://kb.paessler.com/en/topic/65782" target="_blank"
    style="color:#ccc;">.
    For example, if you want the link to open Paessler’s website, you have to
    change the line in the header_custom.htm file to this: <a
    href="https://www.paessler.com" target="_blank" style="color:#ccc;">
    * Note: As of PRTG version 16.1.23 you have to add the link definition
      manually if you want to link to a webpage from the logo.
 4. If you want to include a logo that is hosted online:
    1. Insert the following between the <a> tags (you can remove the text Your
       logo here! for this): <img src="" width="" height="" alt="">
    2. Copy the address of the logo and paste it between the two double
       quotation marks of src=””
    3. Define in which size the logo will appear in emails with the parameters
       width=”” and height=””. Enter the number of pixels between the quotation
       marks.
    4. Define an alt attribute for the logo between the quotation marks of
       alt=””.
    5. The resulting HTML code in header_custom.htm could finally look like this
       (the Paessler logo with a link to paessler.com): <a
       href="https://www.paessler.com" target="_blank" style="color:#ccc;"> <img
       src="https://www.paessler.com/common/files/press-materials/web/paessler_logo_840x185_r.png"
       width="200" height="118" alt="The Paessler Logo"> </a>
       * Note: As of PRTG version 16.1.23 you need to replace the whole content
         with the definition of an online image.
 5. If you want to include a logo from your hard disk:
    1. Copy the logo file into the \webroot\images subfolder of your PRTG
       installation.
    2. In header_custom.htm, remove the existing code.
    3. Insert the following code: <#mailimg src="../images/yourlogo.png"
       width="200" height="118" alt="The Paessler Logo">
    4. Replace yourlogo.png with the file name of your custom logo.
    5. Adjust size and alt attributes to your liking.
 6. Save the changes to header_custom.htm.
 7. You can test HTML emails with your custom logo using email notifications.
    For example:
    1. In the PRTG web interface, choose Setup | Account Settings |
       Notifications from the main menu.
    2. Look for an email notification (for example, Email to Admin) and ensure
       it uses HTML format (in the settings of this notification, section Send
       Email).
    3. Click the Test button of this notification.
    4. Check the email that you receive triggered by the notification test (for
       example, in the PRTG System Administrator user’s email inbox).

The resulting HTML email with a Paessler logo looks like this:




Note: If you want to remove the Your Logo here! note (or the PRTG logo as of
version 16.1.23) from your emails but do not want to include your own logo, you
can completely remove the code from header_custom.htm. You can also edit the
individual properties in the code that define the appearance of the note, for
example:

 * the link (default is a link to this article in the Knowledge Base),
 * the color of the box (default is #ccc), or
 * the alt attribute to change the text.


2. INCLUDE YOUR OWN FOOTER IN HTML EMAILS

You cannot only use a custom header in PRTG’s HTML emails, but also use your
individual footer. By default there is no footer defined, so add your own footer
(for example, a disclaimer at the end of the emails) this way:

 1. Navigate to the \webroot\mailtemplates subfolder of your PRTG installation.
 2. Open the file footer_custom.htm with an editor.
 3. Add HTML code that defines your footer, for example, a disclaimer.
 4. Save your changes to the file.
 5. Check the appearance of the footer in emails with a test email notification
    (see step 7 Test HTML emails above).

Done! All emails that you receive from your PRTG server as of now will have your
custom logo in the header and an individual disclaimer in the footer.

Add comment

Created on Oct 27, 2015 5:41:25 PM by Gerald Schoch [Paessler Support]


Last change on Feb 8, 2019 1:52:02 PM by Gerald Schoch [Paessler Support]


Permalink





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