smile.amazon.co.uk
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Submitted URL: https://smile.amazon.co.uk/gp/r.html?C=353N34RAMPHFH&K=KPG2XM5TXQC7&M=urn:rtn:msg:202203080907448eabaac1f04749c89db1561b79d...
Effective URL: https://smile.amazon.co.uk/gp/help/customer/display.html?ie=UTF8&ref_=pe_undef
Submission: On September 29 via api from BE — Scanned from DE
Effective URL: https://smile.amazon.co.uk/gp/help/customer/display.html?ie=UTF8&ref_=pe_undef
Submission: On September 29 via api from BE — Scanned from DE
Form analysis 4 forms found in the DOM
POST /privacyprefs/retail/v1/acceptall
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<div id="sp-cc-rejectall-container"><a id="sp-cc-rejectall-link" class="a-link-emphasis" href="#" role="button">Continue without accepting</a></div>
<div class="sp-cc-text">
<h4 class="a-spacing-small">Select Your Cookie Preferences</h4>
<p class="a-spacing-none"></p>
<p>We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our
<a href="/gp/help/customer/display.html?nodeId=201890250&ref_=footer_cookies_notice">Cookie Notice</a>. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make
improvements.</p>
<p>If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our <a href="/gp/help/customer/display.html?nodeId=201890250&ref_=footer_cookies_notice">Cookie Notice</a>. This includes
using first- and <a href="/cookieprefs/partners">third-party cookies</a>, which store or access standard device information such as a unique identifier. Third parties use cookies for their purposes of displaying and measuring personalised ads,
generating audience insights, and developing and improving products. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. You can change your choices at any time by visiting
<a href="/cookieprefs?ref_=ya_d_l_cookie_prefs">Cookie Preferences</a>, as described in the Cookie Notice. To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our
<a href="/gp/help/customer/display.html?nodeId=201909010&ref_=footer_privacy">Privacy Notice</a>.</p>
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<div class="a-box-inner a-alert-container"><i class="a-icon a-icon-alert"></i>
<div class="a-alert-content">Sorry, there was a problem saving your cookie preferences. Try again.</div>
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</form>Name: site-search — GET /s/ref=nb_sb_noss
<form id="nav-search-bar-form" accept-charset="utf-8" action="/s/ref=nb_sb_noss" class="nav-searchbar nav-progressive-attribute" method="GET" name="site-search" role="search">
<div class="nav-left">
<div id="nav-search-dropdown-card">
<div class="nav-search-scope nav-sprite">
<div class="nav-search-facade" data-value="search-alias=aps">
<span id="nav-search-label-id" class="nav-search-label nav-progressive-content">All</span>
<i class="nav-icon"></i>
</div>
<span id="searchDropdownDescription" class="nav-progressive-attribute" style="display:none">Select the department you want to search in</span>
<select aria-describedby="searchDropdownDescription" class="nav-search-dropdown searchSelect nav-progressive-attrubute nav-progressive-search-dropdown" data-nav-digest="zuo5Y7L3ZJgu8xFbxrm5Tk6EsNM=" data-nav-selected="0"
id="searchDropdownBox" name="url" style="display: block;" tabindex="0" title="Search in">
<option selected="selected" value="search-alias=aps">All Departments</option>
<option value="search-alias=alexa-skills">Alexa Skills</option>
<option value="search-alias=amazon-devices">Amazon Devices</option>
<option value="search-alias=amazon-global-store">Amazon Global Store</option>
<option value="search-alias=edu-alt-content">Amazon Study</option>
<option value="search-alias=warehouse-deals">Amazon Warehouse</option>
<option value="search-alias=mobile-apps">Apps & Games</option>
<option value="search-alias=audible">Audible Audiobooks</option>
<option value="search-alias=baby">Baby</option>
<option value="search-alias=beauty">Beauty</option>
<option value="search-alias=stripbooks">Books</option>
<option value="search-alias=automotive">Car & Motorbike</option>
<option value="search-alias=popular">CDs & Vinyl</option>
<option value="search-alias=classical">Classical Music</option>
<option value="search-alias=clothing">Clothing</option>
<option value="search-alias=computers">Computers & Accessories</option>
<option value="search-alias=digital-music">Digital Music</option>
<option value="search-alias=diy">DIY & Tools</option>
<option value="search-alias=dvd">DVD & Blu-ray</option>
<option value="search-alias=electronics">Electronics & Photo</option>
<option value="search-alias=fashion">Fashion</option>
<option value="search-alias=outdoor">Garden & Outdoors</option>
<option value="search-alias=gift-cards">Gift Cards</option>
<option value="search-alias=grocery">Grocery</option>
<option value="search-alias=handmade">Handmade</option>
<option value="search-alias=drugstore">Health & Personal Care</option>
<option value="search-alias=local-services">Home & Business Services</option>
<option value="search-alias=kitchen">Home & Kitchen</option>
<option value="search-alias=industrial">Industrial & Scientific</option>
<option value="search-alias=jewelry">Jewellery</option>
<option value="search-alias=digital-text">Kindle Store</option>
<option value="search-alias=appliances">Large Appliances</option>
<option value="search-alias=lighting">Lighting</option>
<option value="search-alias=luggage">Luggage</option>
<option value="search-alias=luxury">Luxury Stores</option>
<option value="search-alias=mi">Musical Instruments & DJ Equipment</option>
<option value="search-alias=videogames">PC & Video Games</option>
<option value="search-alias=pets">Pet Supplies</option>
<option value="search-alias=luxury-beauty">Premium Beauty</option>
<option value="search-alias=instant-video">Prime Video</option>
<option value="search-alias=shoes">Shoes & Bags</option>
<option value="search-alias=software">Software</option>
<option value="search-alias=sports">Sports & Outdoors</option>
<option value="search-alias=office-products">Stationery & Office Supplies</option>
<option value="search-alias=specialty-aps-sns">Subscribe & Save</option>
<option value="search-alias=toys">Toys & Games</option>
<option value="search-alias=watches">Watches</option>
</select>
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</div>
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<div class="nav-fill">
<div class="nav-search-field ">
<input type="text" id="twotabsearchtextbox" value="" name="field-keywords" autocomplete="off" placeholder="" class="nav-input nav-progressive-attribute" dir="auto" tabindex="0" aria-label="Search">
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<div id="nav-iss-attach"></div>
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<div class="nav-right">
<div class="nav-search-submit nav-sprite">
<span id="nav-search-submit-text" class="nav-search-submit-text nav-sprite nav-progressive-attribute" aria-label="Go">
<input id="nav-search-submit-button" type="submit" class="nav-input nav-progressive-attribute" value="Go" tabindex="0">
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</form>Name: search-help — GET /gp/help/customer/display.html
<form id="search-help" name="search-help" method="get" action="/gp/help/customer/display.html">
<div class="a-column a-span12">
<div class="a-row">
<div class="a-search a-span12"><i class="a-icon a-icon-search"></i><input type="search" maxlength="100" id="helpsearch" autocomplete="off" name="help_keywords" class="a-input-text a-span12"></div>
<style type="text/css">
.csg-search-box-add-results-helpsearch-box #helpsearch::placeholder {
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padding-bottom: 0.4rem;
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<div class="a-row">
<div id="help_srch_sggst" class="a-section a-text-left a-span12 a-box" style="display: none;">
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<input type="hidden" name="search" value="true">
<input type="hidden" name="nodeId" value="G508510">
<input type="hidden" name="kwHidden" value="true" id="searchPlaceholder">
<input type="hidden" name="sprefix" id="searchAutocomplete">
<input type="hidden" name="locale" value="en_GB">
<input type="hidden" name="ref_" value="hp_search_rd_gw">
</form>Name: ue_backdetect — get
<form name="ue_backdetect" action="get"><input type="hidden" name="ue_back" value="2"></form>Text Content
Continue without accepting SELECT YOUR COOKIE PREFERENCES We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice. Sorry, there was a problem saving your cookie preferences. Try again. Accept CookiesCustomise Cookies Skip to main content .co.uk Deliver to Germany All Select the department you want to search in All Departments Alexa Skills Amazon Devices Amazon Global Store Amazon Study Amazon Warehouse Apps & Games Audible Audiobooks Baby Beauty Books Car & Motorbike CDs & Vinyl Classical Music Clothing Computers & Accessories Digital Music DIY & Tools DVD & Blu-ray Electronics & Photo Fashion Garden & Outdoors Gift Cards Grocery Handmade Health & Personal Care Home & Business Services Home & Kitchen Industrial & Scientific Jewellery Kindle Store Large Appliances Lighting Luggage Luxury Stores Musical Instruments & DJ Equipment PC & Video Games Pet Supplies Premium Beauty Prime Video Shoes & Bags Software Sports & Outdoors Stationery & Office Supplies Subscribe & Save Toys & Games Watches Hello, sign in Account & Lists Returns & Orders 0 Basket Sign in New customer? Start here. Your Lists Find a Gift Create a List Save Items from the Web Wedding List Baby Wishlist Discover Your Style Explore Showroom Your Account Your Account Your Orders Your Lists Your Recommendations Your Subscribe & Save Items Your Pets Memberships & Subscriptions AmazonSmile Register for a free business account Manage Your Content and Devices Your Kindle Unlimited Your Music Subscriptions Your Music Your Amazon Drive Your Prime Video Your Watchlist Your Video Purchases & Rentals Your Games and Software Library Your Apps & Devices All Best Sellers Gift Ideas Customer Service Music New Releases Today's Deals Kindle Books Books PC & Video Games Vouchers Gift Cards & Top Up Toys & Games PC Fashion Electronics Home & Garden Health & Personal Care Car & Motorbike Pet Supplies Beauty Sports & Outdoors Baby Shopper Toolkit Sell on Amazon Subscribe & Save Wish Lists Home Improvement Disability Customer Support Amazon.co.uk Today's Deals Warehouse Deals Outlet Subscribe & Save Vouchers Amazon Family Prime Video Prime Student Mobile Apps Amazon Pickup Locations Amazon Assistant * Unexpected E-mail from Amazon? If you received an e-mail regarding an order you don't recognise, please check Your Orders in Your Account. If you can't find a matching order, the e-mail you received wasn't from Amazon.co.uk. Please do not click on any links on such emails. If you receive correspondence you think may not be from Amazon, please report it immediately by visiting Report a Suspicious Communication. Please also note that Amazon will never ask for your personal information or to make a payment outside of our website (e.g. via bank transfer, emailing credit card details, etc.). You can get tips on safe online shopping from our Help pages and watch a short Help video on identifying phishing e-mails. See all alerts (alert-count more) HELLO. WHAT CAN WE HELP YOU WITH? -------------------------------------------------------------------------------- SOME THINGS YOU CAN DO HERE YOUR ORDERS * Track packages * Edit or cancel orders RETURNS AND REFUNDS * Return or exchange items * Print return mailing labels DIGITAL SERVICES AND DEVICE SUPPORT * Find device help and support * Troubleshoot device issues MANAGE PRIME * Learn about Prime benefits * Cancel Prime membership PAYMENTS AND GIFT CARDS * Add or edit payment methods * Change expired debit or credit card ACCOUNT SETTINGS * Change email or password * Update login information REPORT SOMETHING SUSPICIOUS * Scam call, SMS or Phishing email GIFT CARDS AND TOP-UP * View balance or redeem a card CONTACT US * Contact our customer service via phone or chat AMAZON AND COVID-19 * Impacts on orders and deliveries -------------------------------------------------------------------------------- Search the help library Type something like "question about a charge" -------------------------------------------------------------------------------- BROWSE HELP TOPICS * Recommended Topics * Where's My Stuff ? * Amazon Prime * Returns and Refunds * Security and Privacy * Ordering * Payment, Pricing and Promotions * Amazon Devices * Digital Services & Content * Amazon Business Accounts * Other Topics & Help Sites * Need More Help? * LEARN HOW TO * Replace an Item * Find a Missing Parcel That Shows As Delivered * Undeliverable Packages * Unknown Charges * Track Your Package * Payment Methods * QUICK SOLUTIONS * Track Parcels or View Orders * Manage Your Payment Methods * Return or Replace Items * Change Name, E-mail, or Password * Gifts, Gift Cards and Lists * Manage Your Content and Devices * WHERE'S MY STUFF? * Carrier Contact Information * Free Delivery by Amazon * Track Your Package * Same-Day, One-Day, Prime, Premium, Priority, Standard and Amazon Day Delivery Terms & Conditions * Guaranteed Delivery * › More in Shipping and Delivery * AMAZON PRIME * End Your Amazon Prime Membership * Amazon Prime Terms and Conditions * Amazon Prime Shipping Benefits * Amazon Prime * Unknown Charges * › More in Amazon Prime * RETURNS AND REFUNDS * About Our Returns Policies * Return Items You Ordered * Refunds * Marketplace Returns and Refunds * Check the Status of Your Refund * › More in Returns and Refunds * SECURITY AND PRIVACY * How Amazon Collects Your Personal Information * How Amazon Uses Your Personal Information * How Amazon Protects Your Personal Information * Amazon Digital And Device Privacy Settings * Manage Your Personal Information * Request Your Personal Information * Identifying Whether an Email, Phone Call, Text Message, or Webpage is from Amazon * Request the Closure of Your Account and the Deletion of Your Personal Information * What Happens When I Close My Account? * Privacy Notice * › More in Security and Privacy * ORDERING * Age Restricted Items * Manage your Subscriptions with Amazon subscriptions * A-to-z Guarantee * The Buyer-Seller Messaging Service * Request an A-to-z Guarantee Refund * › More in Ordering * PAYMENT, PRICING AND PROMOTIONS * Unknown Charges * Why Can't I Print an Invoice? * Amazon Currency Converter requirements * Product Instalment Plan Terms & Conditions * › More in Payment, Pricing and Promotions * AMAZON DEVICES * Fire TV * Kindle E-Readers * Fire Tablets * Support for Kindle Content * Alexa, Echo and Echo Dot * Give an Amazon Device as a Gift * › See all Devices & Reading Apps * › Manage Your Content and Devices * › Ask the Digital and Device Community * POPULAR DEVICES * Fire Tablets * Kindle E-Readers * Fire TV Devices * Echo Dot * DIGITAL SERVICES & CONTENT * Prime Video * Amazon Music * Amazon Drive * Amazon App Store * Games & Software Downloads * › More in Digital Services & Content * › Support for Kindle Books & Other Content * FEATURED TOPICS * Return Kindle Books * What is Amazon Music Unlimited? * Cancel Amazon Music Unlimited Subscription * Manage or Cancel Your Kindle Unlimited Membership * AMAZON BUSINESS ACCOUNTS * Amazon Business Help * Amazon Prime and Business Accounts * VAT for Amazon Business * Managing Your Business Account * OTHER TOPICS * Amazon Second Chance * Send a Gift * Secure Delivery with a One-Time Password * Badges * Payment Methods * Managing Your Account * Site Features * Amazon Fresh Stores * Gifts, Gift Cards & Lists * OTHER HELP SITES * Help for Amazon Sellers * Associates Programme * Amazon Web Services * Publisher and Vendor Help * Amazon Games * NEED MORE HELP? * Ask the Digital and Device Community * Track Packages or View Orders * Manage Your Payment Methods * Return or Replace Items * Contact Us * * Recommended Topics HI. HOW CAN WE HELP YOU? * Replace an Item * Find a Missing Parcel That Shows As Delivered * Undeliverable Packages * Unknown Charges * Track Your Package * Payment Methods QUICK SOLUTIONS * Track Parcels or View Orders * Manage Your Payment Methods * Return or Replace Items * Change Name, E-mail, or Password * Gifts, Gift Cards and Lists * Manage Your Content and Devices Where's My Stuff ? WHERE'S MY STUFF? * Carrier Contact Information * Free Delivery by Amazon * Track Your Package * Same-Day, One-Day, Prime, Premium, Priority, Standard and Amazon Day Delivery Terms & Conditions * Guaranteed Delivery * › More in Shipping and Delivery Amazon Prime AMAZON PRIME * End Your Amazon Prime Membership * Amazon Prime Terms and Conditions * Amazon Prime Shipping Benefits * Amazon Prime * Unknown Charges * › More in Amazon Prime Returns and Refunds RETURNS AND REFUNDS * About Our Returns Policies * Return Items You Ordered * Refunds * Marketplace Returns and Refunds * Check the Status of Your Refund * › More in Returns and Refunds Security and Privacy SECURITY AND PRIVACY * How Amazon Collects Your Personal Information * How Amazon Uses Your Personal Information * How Amazon Protects Your Personal Information * Amazon Digital And Device Privacy Settings * Manage Your Personal Information * Request Your Personal Information * Identifying Whether an Email, Phone Call, Text Message, or Webpage is from Amazon * Request the Closure of Your Account and the Deletion of Your Personal Information * What Happens When I Close My Account? * Privacy Notice * › More in Security and Privacy Ordering ORDERING * Age Restricted Items * Manage your Subscriptions with Amazon subscriptions * A-to-z Guarantee * The Buyer-Seller Messaging Service * Request an A-to-z Guarantee Refund * › More in Ordering Payment, Pricing and Promotions PAYMENT, PRICING AND PROMOTIONS * Unknown Charges * Why Can't I Print an Invoice? * Amazon Currency Converter requirements * Product Instalment Plan Terms & Conditions * › More in Payment, Pricing and Promotions Amazon Devices AMAZON DEVICES * Fire TV * Kindle E-Readers * Fire Tablets * Support for Kindle Content * Alexa, Echo and Echo Dot * Give an Amazon Device as a Gift * › See all Devices & Reading Apps * › Manage Your Content and Devices * › Ask the Digital and Device Community POPULAR DEVICES * Fire Tablets * Kindle E-Readers * Fire TV Devices * Echo Dot Digital Services & Content DIGITAL SERVICES & CONTENT * Prime Video * Amazon Music * Amazon Drive * Amazon App Store * Games & Software Downloads * › More in Digital Services & Content * › Support for Kindle Books & Other Content FEATURED TOPICS * Return Kindle Books * What is Amazon Music Unlimited? * Cancel Amazon Music Unlimited Subscription * Manage or Cancel Your Kindle Unlimited Membership Amazon Business Accounts AMAZON BUSINESS ACCOUNTS * Amazon Business Help * Amazon Prime and Business Accounts * VAT for Amazon Business * Managing Your Business Account Other Topics & Help Sites OTHER TOPICS * Amazon Second Chance * Send a Gift * Secure Delivery with a One-Time Password * Badges * Payment Methods * Managing Your Account * Site Features * Amazon Fresh Stores * Gifts, Gift Cards & Lists OTHER HELP SITES * Help for Amazon Sellers * Associates Programme * Amazon Web Services * Publisher and Vendor Help * Amazon Games Need More Help? NEED MORE HELP? * Ask the Digital and Device Community * Track Packages or View Orders * Manage Your Payment Methods * Return or Replace Items * Contact Us * * Back to top Get to Know Us * Careers * About Us * UK Modern Slavery Statement * About smile.amazon.co.uk * Amazon Science Make Money with Us * Sell on Amazon * Sell on Amazon Business * Sell on Amazon Handmade * Sell on Amazon Launchpad * Associates Programme * Fulfilment by Amazon * Seller Fulfilled Prime * Advertise Your Products * Independently Publish with Us * Amazon Pay * Host an Amazon Hub * ›See all Amazon Payment Methods * Amazon Platinum Mastercard * Amazon Classic Mastercard * Amazon Money Store * Gift Cards * Amazon Currency Converter * Payment Methods Help * Shop with Points * Top Up Your Account * Top Up Your Account in Store Let Us Help You * COVID-19 and Amazon * Track Packages or View Orders * Delivery Rates & Policies * Returns & Replacements * Recycling * Manage Your Content and Devices * Amazon Mobile App * Amazon Assistant * Customer Service * Accessibility * Australia * Brazil * Canada * China * France * Germany * India * Italy * Japan * Mexico * Netherlands * Poland * Singapore * Spain * Turkey * United Arab Emirates * United States Amazon Music Stream millions of songs AbeBooks Books, art & collectables ACX Audiobook Publishing Made Easy Amazon Web Services Scalable Cloud Computing Services Audible Download Audiobooks Book Depository Books With Free Delivery Worldwide DPReview Digital Photography Goodreads Book reviews & recommendations Amazon Home Services Experienced pros Happiness Guarantee IMDb Movies, TV & Celebrities Kindle Direct Publishing Indie Digital & Print Publishing Made Easy Shopbop Designer Fashion Brands Amazon Warehouse Deep Discounts Open-Box Products Amazon Business Service for business customers Whole Foods Market We Believe in Real Food * Conditions of Use & Sale * Privacy Notice * Cookies Notice * Interest-Based Ads Notice © 1996-2022, Amazon.com, Inc. or its affiliates