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At iMovo, we believe that the answer to business growth lies in truly
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and the value they are contributing, as well as how you are creating value for
them.

As a leader in the fields of Customer Experience Management (CEM), Business
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insight in the customer value chain, behaviour and expectation, to empower them
to plan and execute profitable multi-channel strategies aimed at meeting the
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TESTIMONIALS



“Together with the professional and friendly support of iMovo, we improved the
efficiency of our consumer service by creating a bespoke solution for Zendesk
with the CRM integration.”

Dolores VincenzoLead Corporate Consumer Service at Dr
Schärhttps://www.imovo.com.mt/resources/case-studies/dr-schaer/–Read the Success
Story

“Working with iMovo has been so far a very positive experience. The team is
highly experienced in their field of work. Their approach makes it very
comfortable for us to work with them, and we appreciate that iMovo can provide
us the flexibility we need. We hope that this relationship continues over time.”

Marco MerciecaProject Manager, Trust Payments (Malta)
Limitedhttps://www.imovo.com.mt/resources/case-studies/trust-payments/–Read the
Sucess Story

“Thanks to iMovo we have managed to optimize the use of the Zendesk customer
service tool. Their professional and friendly service has brought us a better
understanding of the tool and helped us to fully utilize different reporting
options Zendesk provides.”

Johanna PyykonenHead of Customer Support, Hero
Gaminghttps://www.imovo.com.mt/resources/case-studies/hero-gaming/–Read the
Success Story

“The introduction of QlikView within GMI enabled faster decision making
processes; reduced time to data visibility and discovery and above all empowered
the data analysts to generate insights in a user-friendly and self-service
environment minimizing dependencies on the IT department. iMovo understood our
business needs and were instrumental in identifying the right tool for our
business. They assisted in the implementation process, mentoring and training
our developers so that reports and dashboards were up and running in no time.
This has enabled us to become self-sufficient in Qlik development allowing us to
design and implement future BI projects on our own.”

Marcon VassalloRisk and Management Information Manager, Gasan Mamo
Insurancehttps://www.imovo.com.mt/resources/case-studies/gasanmamo-insurance/–Read
the Success Story

“Thanks to Zendesk Chat we can now also understand how our website is being used
– which pages are the ones that get most visits, how much time visitors spend on
our website, how many times they get in touch with our agents and who they have
been chatting with.”

Irene VasilatouCustomer Service Executive,
Protergiahttps://www.imovo.com.mt/resources/case-studies/customer-story-protergia/–Read
the Success Story

“iMovo were recommended by Zendesk and took full ownership of managing the
project and transition. Getting the set up right from day one was imperative for
us, no company likes taking chances with their reputation and service quality.
As is often the case with implementing new software, it can be overwhelming, to
say the least. Having an experienced local representative on the other side of
the desk helped save us a lot of time and experimentation. Till this day iMovo
are still committed to training our team and developing our reporting to support
our KPIs.”

Alan BrincatOperations Manager, Quasar
Gaminghttps://www.imovo.com.mt/resources/case-studies/customer-story-quasar/–Read
the Success Story

“The iMovo training was effective and the whole team quickly got used to
Zendesk. It was also very easy to integrate third-party apps for calls, live
chat, SMS and so on.”

Guillaume GarinCEO, Wise
Belugahttps://www.imovo.com.mt/resources/case-studies/–Read all the Customer
Success Stories

“From the very first moment, iMovo showed us the path to offer a better customer
experience by helping us to utilize every aspect of Zendesk. The customers’
interaction became easier, faster and more reliable than ever for both sides.
The analytical/reporting tools brought to the table the customers’ needs which
resulted in Mars Group offering one of the best customer support services in the
market.”

Safa Berkay YigitProject Manager,
Marsbethttps://www.imovo.com.mt/resources/case-studies/customer-story-marsbet/–Read
the Success Story

“iMovo has proven to be a reliable partner, always fast and efficient with
resolving any queries. They have taken the extra step to assist us in building
the support side of the business.”

Robin OlssonCustomer Support and Payments Manager,
Bethardhttps://www.imovo.com.mt/resources/case-studies/–Read all the Customer
Success Stories
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THE FUTURE OF BUSINESS IS ALREADY HERE

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THE BENEFITS OF CRM IMPLEMENTATION IN THE RETAIL INDUSTRY

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Customer satisfaction is a key metric for retail businesses. This is because
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Aline Dekermendjian2023-02-23 08:00:112023-03-21 10:49:53The benefits of CRM
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OF CARTS, HORSES AND EVANGELISTS

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The COVID-19 pandemic has induced a marked and necessary drive towards digital
transformation.  Such transformation is promoted as necessary to address the
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USING CRM TO BUILD BETTER RELATIONSHIPS WITH CUSTOMERS

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Getting new customers is challenging for all businesses. However, it is even
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IS IT POSSIBLE TO ACHIEVE ALL THE THREE FUNDAMENTAL CRITERIA IN A PROJECT:
SPEED, COST, QUALITY?

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Every project has three key criteria: speed, cost, and quality. A project can
only ever meet two and eliminate the third, therefore a project can be quick and
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DIGITAL TRANSFORMATION WRAPPED: THE MOST POPULAR ARTICLES OF 2022

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HOW THE EVOLUTION OF CUSTOMER EXPERIENCE OPTIMISED BUSINESSES

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To know the word customer experience optimisation, we should…
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HOW TO KNOW IT’S TIME TO DITCH SPREADSHEETS AND SWITCH TO A CRM SOLUTION?

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THE RISE OF PROCESS AUTOMATION

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Robotic process automation (RPA), a software tech, is revolutionizing…
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Automation
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LATEST

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