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800-995-7586
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Main Menu
MENUMENU
 * Products & Services
   * * * Fuse - Low-Code Programmable GUI Environment
       * Chat - Omni-channel communication with chatbots
       * Conversational AI - Understand caller intent
       * DEV - Programmable voice platform for dynamic, complex, and secure apps
       * Insight - Omni-channel survey creator
       * Message - Enterprise-Level SMS Campaign Management Platform
       * Professional Services - Accelerate deployment for rapid ROI
       * SecureAssistant - Agent-present virtual voice assistant for secure
         payments
       * VoiceTrends - Analytics for voice applications
 * Solutions
   * * * Account Inquiries & FAQs - Handle repetitive queries with ease
       * Card Activations & Servicing - Improve card profitability
       * Remote Workforce Reporting - Automate timekeeping processes over the
         phone
       * Notifications & Reminders - Leverage voice dialogs and SMS to get the
         word out
       * Payments - Process secure customer payments over the phone
       * Surveys - Build voice surveys in minutes
 * Resources
   * * * Support & Docs
       * White Papers
       * Case Studies
       * Videos
     * * Webinars
       * Blog
       * Security & Compliance
 * Partners
 * Pricing
 * Book a Demo

Effective, Reliable, Compliant


AI-POWERED PROGRAMMABLE COMMUNICATIONS

IVR & Virtual Agents ◼ Dynamic Messaging & SMS ◼ Safety Controls for LLMs &
Conversational AI

Start a Free Trial
Book a Demo


Effective, Reliable, Compliant


AI-POWERED PROGRAMMABLE COMMUNICATIONS

IVR & Virtual Agents ◼ Dynamic Messaging & SMS ◼ Safety Controls for LLMs &
Conversational AI

Start a Free Trial
Book a Demo


PLUM MESSAGE IS NOW AVAILABLE!

An enterprise-level campaign management platform that creates SMS, MMS, Push and
OTT messaging via easy-to-use APIs and a no-code design platform that can be
integrated with other applications and services.


EMPOWERING OUR CUSTOMERS




WHY PLUM VOICE? 

Achieve ROI faster with engaging, controlled dialogs and improve both cost
efficiency and customer satisfaction.


WITH PLUM VOICE, YOU CAN:  

 * Simplify dialog creation with our programmable voice and text tools.
 * Ensure safety and security with controls for the latest conversational AI
   LLMs, like ChatGPT.
 * Build with ease using our APIs and low-code creation environments.
 * Get started quickly with our quick start templates and modules.
 * Rest easy with our platform-wide certifications for PCI, HIPAA, SOC2, and
   more.
 * Receive responsive support and service from our team to ensure your success.

DOWNLOAD THE COMPANY OVERVIEW




AUTOMATED DIALOGS MADE SIMPLE AND SECURE

Self-service dialog applications are more powerful and preferable than ever.
With interactive voice response (IVR) and conversational AI, businesses can
communicate in a way that is efficient, responsive, controlled and compliant. 

Plum Voice's omnichannel dialog tools run continuously with 24/7 support making
them ideal for automating business transactions. They allow customers to easily
place orders, make payments, get account info, schedule appointments, etc. using
their preferred communication channels.

Simplify frequent interactions  ■  Enable customer self-service  ■  Modernize
customer service  ■  Increase operational efficiency ■  Lower staffing and
operating costs


PLUM CUSTOMERS




DEVELOPERS, WE'VE GOT WHAT YOU NEED.


DOCUMENTATION



APIs, sample code, tutorials and videos
at your fingertips

Show Me the Docs


SUPPORT



Access our robust collection of support resources

Support Portal


APIS



Integrates with any database, call center suite & payment gateway

Learn about DEV


LOW-CODE



Build applications with low-code visual building tools and templates

Learn about Fuse
Start a Free Trial Now!


BUSINESS LEADERS, LET US SOLVE YOUR PROBLEMS.


SOLUTIONS SERVICES



Professional services collaborates with your team to deploy self-service
solutions


CONTAINMENT RATES



Improve CSAT with an 80% average of first call resolution


SCALABILITY & RELIABILITY



Plum Voice handles millions of calls each day and can scale to need


SECURITY & COMPLIANCE



Descope your contact center from PCI-DSS, SOC2 and HIPAA compliance

AI Fusion simplifies voice processing by accessing multiple leading AI engines
such as Nuance, Google, Amazon and IBM to interpret each spoken request. The
results are then combined to provide a more accurate and comprehensive
understanding of the user's needs.

Schedule a Time to Learn More




PLUM SUCCESS STORIES

"Since we started onboarding clients in 2016, the Plum support team has been
great to work with. They have made the provisioning process quite easy and are
very prompt and polite with their responses. Getting to know the names behind
the team makes the experience more personal."

Lisa, Vice President of Operations
Payment System Company



"We selected the Fuse product for its ease of use as well as reliability. The
setup is very intuitive and can be customized to your business's needs. We like
that you can create your own testing environments and deploy immediately. The
right tools really do make a difference."


Stephanie R., Vice President of Customer Experience
Utilities Company

"Very flexible, you can make changes in the portal with relative ease, and the
changes are made instantly."

Mark Y., Sr. Director of Technical Support
Computer Software Company

"Overall, extremely pleased with Fuse. Along with being easy to use, it allows
for a lot of flexibility, allowing for additional JavaScript or VoiceXML if the
standard data gathering/processing modules cannot accomplish a client's
customized request. This has been a crucial factor for several of our
implementations."

Pete C., Integrations Analyst
Financial Services Firm

Read our Case Studies


WATCH HOW PLUM VOICE CAN HELP YOUR BUSINESS

View Our Video Gallery



© 2022 The Plum Group, Inc.
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Contact

 * Products & Services
   * Fuse
   * Conversational AI
   * Chat
   * DEV
   * Insight
   * Message
   * Professional Services
   * SecureAssistant
   * VoiceTrends
 * Solutions
   * Account Inquiries & FAQs
   * Card Activations & Servicing
   * Remote Workforce Reporting
   * Notifications & Reminders
   * Payments
   * Surveys

 * Resources
   * Support & Docs
   * Videos
   * White Papers
   * Case Studies
   * Webinars
   * Blog
   * Security and Compliance
 * Industries
   * Banking & Financial Services
   * Healthcare
   * Insurance
   * Prepaid Cards
   * Technology & SaaS
   * Utilities

 * Partners
 * Pricing
 * Company
   * About Plum Voice
   * Press & Media
   * Careers
   * What is IVR?
   * What is CPaaS?
   * What is VoiceXML?
   * What is Conversational AI?
   * What are IVAs?
   * What is Voice Biometrics?
   * Cloud IVR
   * What are APIs?
   * What is CCaaS?
   * Book a Demo
   * Contact

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