mobile.lebara.com
Open in
urlscan Pro
104.16.18.164
Public Scan
URL:
https://mobile.lebara.com/gb/en/login
Submission: On May 08 via manual from RO — Scanned from DE
Submission: On May 08 via manual from RO — Scanned from DE
Form analysis 5 forms found in the DOM
Name: search_form_SearchBox — GET /gb/en/search/
<form name="search_form_SearchBox" method="get" action="/gb/en/search/" novalidate="novalidate" data-di-form-track="">
<div class="input-group">
<input type="text" id="js-site-search-input" class="form-control js-site-search-input ui-autocomplete-input" name="text" value="" maxlength="100" placeholder="Search for"
data-options="{"autocompleteUrl" : "/gb/en/search/autocomplete/SearchBox","minCharactersBeforeRequest" : "3","waitTimeBeforeRequest" : "500","displayProductImages" : false}"
data-at-input="search" autocomplete="off" data-di-id="#js-site-search-input">
<span class="input-group-btn">
<button class="btn btn-primary btn-ghost-white" type="submit" data-at-button="search"> Search<span data-zanata-code="general.search"></span></button>
</span>
</div>
</form>Name: lebaraBundleRegistrationForm — POST /gb/en/login/validateRegister
<form name="lebaraBundleRegistrationForm"
data-email-exists-message="This email already exists. Please login <a data-clone="true" href="" class="force-login">here</a><span data-zanata-code='retail.register.email.notunique'></span>"
data-original-validate="/gb/en/login/validateRegister" data-validation-group="com.lebara.mobile.storefront.validation.RetailRegisterGroup"
data-email-hard-bounced-message="Email address is hard bounced.<span data-zanata-code='checkout.email.hard.bounced'></span>" action="/gb/en/login/validateRegister" method="post" autocomplete="off" novalidate="novalidate" data-di-form-track="">
<div class="register-block ">
<div class="form-group ">
<label class="control-label control-label-wrap ">
<span class="control-label-title"> Email address<span data-zanata-code="register.email"></span></span>
<div class="input-holder">
<span class="success-icon"></span>
<input name="email" class="form-control input form-control" data-placeholder-zanata-code="register.email.placeholder" data-rule-dob="false" data-rule-required="true" data-rule-pattern="^[\w.!#$%&\'*+\/=?^`{|}~-]+@[\w-]+(\.[\w-]{2,})+$"
type="email" data-msg-required="We need your email address to contact you" data-msg-pattern="Please check the email address format" data-at-input="email" placeholder="Email" value="" aria-required="true"
data-di-id="di-id-e840b3d2-e1d2ac01">
</div>
</label>
<div class="col-xs-12 no-padding-all">
<span class="underline"></span>
</div>
<span class="skip error"></span>
</div>
<div class="form-group ">
<label class="control-label control-label-wrap ">
<span class="control-label-title"> Email confirmation*<span data-zanata-code="register.checkEmail"></span></span>
<div class="input-holder">
<span class="success-icon"></span>
<input name="checkEmail" class="form-control input form-control" data-placeholder-zanata-code="register.email.placeholder" data-rule-dob="false" type="email" data-rule-equalto="input[name='email']" data-at-input="checkEmail"
placeholder="Email" data-msg-equalto="Email addresses do not match" value="" data-di-id="di-id-ade6bbf3-24406fd0">
</div>
</label>
<div class="col-xs-12 no-padding-all">
<span class="underline"></span>
</div>
<span class="skip error"></span>
</div>
<div class="wr-password">
<div class="form-group ">
<label class="control-label control-label-wrap ">
<span class="control-label-title"> Password<span data-zanata-code="register.pwd"></span></span>
<div class="input-holder">
<span class="success-icon"></span>
<input name="pwd" class="password-input input form-control" data-rule-dob="false" data-rule-required="true" data-msg-minlength="Minimum length is 8 characters" type="password" data-msg-required="Required" data-rule-maxlength="255"
data-rule-minlength="8" data-at-input="password" data-msg-maxlength="Minimum length is 8 characters" value="" aria-required="true" data-di-id="di-id-ade6bbf3-83ed52d5">
</div>
</label>
<div class="col-xs-12 no-padding-all">
<span class="underline"></span>
</div>
<span class="skip error"></span>
</div>
<i class="show-password icon-eye"></i>
</div>
<p class="pwd-min-char"> Minimum 8 characters<span data-zanata-code="register.password.length"></span></p>
<div class="form-group ">
<label class="control-label control-label-wrap ">
<span class="control-label-title"> Your Lebara Mobile Number<span data-zanata-code="register.msisdn"></span></span>
<div class="input-holder">
<span class="success-icon"></span>
<input name="msisdn" class="form-control input form-control" data-placeholder-zanata-code="register.msisdn.placeholder" data-rule-dob="false" data-rule-required="true" data-rule-pattern="^0[0-9]{10}$" data-msg-required="Required"
data-msg-pattern="Please enter 11 digits including 0" data-at-input="msisdn" placeholder="07555577777" value="" aria-required="true" data-di-id="di-id-e840b3d2-86aae8e4">
</div>
</label>
<div class="col-xs-12 no-padding-all">
<span class="underline"></span>
</div>
<span class="skip error"></span>
</div>
<div class="field-hint">
<a href="/gb/en/help" target="_blank" data-di-id="di-id-634d7bf0-58372ccc">I don't have a sim</a><span data-zanata-code="retail.register.faq.link"></span>
</div>
<div class="padding-top-10">
</div>
<div class="form-group">
<input type="hidden" name="g-recaptcha-response-v3" data-di-id="di-id-ade6bbf3-df9c4ae3">
<div class="recaptchaV3Render" data-client-id="2">
<div class="grecaptcha-badge" data-style="inline" style="width: 256px; height: 60px; box-shadow: gray 0px 0px 5px;">
<div class="grecaptcha-logo"><iframe title="reCAPTCHA"
src="https://www.google.com/recaptcha/api2/anchor?ar=1&k=6Leo6kQdAAAAAE8UfQWk--0nzcewJ0DQf1DGPZn9&co=aHR0cHM6Ly9tb2JpbGUubGViYXJhLmNvbTo0NDM.&hl=de&v=1h-hbVSJRMOQsmO_2qL9cO0z&size=invisible&badge=inline&cb=wqd0zymlt7pl"
width="256" height="60" role="presentation" name="a-y4d8eucnc3b5" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe></div>
<div class="grecaptcha-error"></div><textarea id="g-recaptcha-response-2" name="g-recaptcha-response" class="g-recaptcha-response"
style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div>
</div>
</div>
<br>
<div class="form-group form-actions clearfix">
<button type="submit" class="btn btn-default btn-block otac-continue" data-at-button="register"> Continue<span data-zanata-code="retail.register.continue"></span></button>
</div>
</div>
<div class="otac-block hidden">
<span class="otac-pwd-hidden hidden"></span>
<a href="#" class="back-to-login" onclick="ACC.OTAC.toggleForm(); return false;">
< Back<span data-zanata-code="retail.register.form.back"></span></a>
<p> You should have received 5 digit SMS verification code to the number <b>{0}</b>. Please enter this below.<span data-zanata-code="retail.register.otac.message"></span></p>
<p>
</p>
<div class="otac-wrapper">
<div class="form-group ">
<label class="control-label control-label-wrap ">
<span class="control-label-title"> <span data-zanata-code="retail.register.otac"></span></span>
<div class="input-holder">
<span class="success-icon"></span>
<input name="otac" class="otac-input input form-control" data-rule-dob="false" data-at-input="otac" value="" maxlength="8" data-di-id="di-id-ade6bbf3-6ae3b1af">
</div>
</label>
<div class="col-xs-12 no-padding-all">
<span class="underline"></span>
</div>
<span class="skip error"></span>
</div>
</div>
<a href="#" class="resend-verification" onclick="ACC.register.generateOtac(this, '/gb/en/login/validateRegister');return false;">
Resend verification SMS<span data-zanata-code="retail.register.otac.resend"></span></a>
<div class="resend-verification-success hidden">
<div class="row">
<div class="col-xs-12 col-sm-12"> Verification SMS has been sent<span data-zanata-code="retail.register.otac.resend.success"></span></div>
</div>
</div>
<div class="resend-verification-fail hidden">
<div class="row">
<div class="col-xs-12 col-sm-12"> You've reached the limit to request a new verification code. Please try again later.<span data-zanata-code="retail.register.otac.resend.limit"></span></div>
</div>
</div>
<hr>
<div class="row">
<div class="col-xs-12 col-sm-12">
<div class="contact-preferences ">
<div class="gdpr-marketing-container clearfix ">
<div class="gdpr-marketing-main">
<div class="form-group">
<div class="checkbox-container">
<label class="checkbox control-label lebara-checkbox ">
<input class="optional" type="checkbox" value="true" data-at-checkbox="marketingPreferences.offers" data-rule-required="" data-msg-required="" aria-required="true" data-di-id="di-id-56bf0df6-10b75e22">
<span class="checkbox-label">
<span class="checkbox-icon"></span>
</span> Tick this box if you're happy for Lebara to occasionally send you offers<span data-zanata-code="marketing.preferences.offers.label"></span></label>
</div>
</div>
</div>
<div class="gdpr-marketing-secondary clearfix col-xs-12 hidden">
<div class="gdpr-marketing-secondary-prefix"> by:<span data-zanata-code="marketing.preferences.by.label"></span></div>
<div class="gdpr-marketing-secondary-checkboxes row">
<div class="col-sm-12">
<div class="form-group ">
<div class="checkbox-container">
<label class="checkbox control-label lebara-checkbox ">
<input class="optional" name="marketingPreferences.mail" type="checkbox" value="true" data-at-checkbox="marketingPreferences.mail" data-di-id="di-id-a69c8236-ff8bddf6">
<span class="checkbox-label">
<span class="checkbox-icon"></span>
</span> Email<span data-zanata-code="account.mymobile.profile.form.mail.label"></span></label>
</div>
</div>
</div>
<div class="col-sm-12">
<div class="form-group ">
<div class="checkbox-container">
<label class="checkbox control-label lebara-checkbox ">
<input class="optional" name="marketingPreferences.sms" type="checkbox" value="true" data-at-checkbox="marketingPreferences.sms" data-di-id="di-id-2fbf21e7-940a05db">
<span class="checkbox-label">
<span class="checkbox-icon"></span>
</span> SMS<span data-zanata-code="account.mymobile.profile.form.sms.label"></span></label>
</div>
</div>
</div>
<div class="col-sm-12">
<div class="form-group ">
<div class="checkbox-container">
<label class="checkbox control-label lebara-checkbox ">
<input class="optional" name="marketingPreferences.phone" type="checkbox" value="true" data-at-checkbox="marketingPreferences.phone" data-di-id="di-id-a69c8236-4ac471a1">
<span class="checkbox-label">
<span class="checkbox-icon"></span>
</span> Phone<span data-zanata-code="account.mymobile.profile.form.phone.label"></span></label>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="gdpr-marketing-container clearfix">
<div class="gdpr-marketing-main">
<div class="form-group">
<div class="checkbox-container">
<label class="checkbox control-label lebara-checkbox ">
<input class="optional" type="checkbox" value="true" data-at-checkbox="marketingPreferences.partners" data-rule-required="" data-msg-required="" aria-required="true" data-di-id="di-id-56bf0df6-10b75e22">
<span class="checkbox-label">
<span class="checkbox-icon"></span>
</span> Tick this box if you're happy for trusted Lebara partners to occasionally send you offers<span data-zanata-code="marketing.preferences.partners.label"></span></label>
</div>
</div>
</div>
<div class="gdpr-marketing-secondary clearfix col-xs-12 hidden">
<div class="gdpr-marketing-secondary-prefix"> by:<span data-zanata-code="marketing.preferences.by.label"></span></div>
<div class="gdpr-marketing-secondary-checkboxes row">
<div class="col-sm-12">
<div class="form-group ">
<div class="checkbox-container">
<label class="checkbox control-label lebara-checkbox ">
<input class="optional" name="marketingPreferences.affiliateViaMail" type="checkbox" value="true" data-at-checkbox="marketingPreferences.affiliateViaMail" data-di-id="di-id-8a517495-5e1b1c5c">
<span class="checkbox-label">
<span class="checkbox-icon"></span>
</span> Email<span data-zanata-code="account.mymobile.profile.form.affiliateViaMail.label"></span></label>
</div>
</div>
</div>
<div class="col-sm-12">
<div class="form-group ">
<div class="checkbox-container">
<label class="checkbox control-label lebara-checkbox ">
<input class="optional" name="marketingPreferences.affiliateViaSms" type="checkbox" value="true" data-at-checkbox="marketingPreferences.affiliateViaSms" data-di-id="di-id-3bd70959-965d3880">
<span class="checkbox-label">
<span class="checkbox-icon"></span>
</span> SMS<span data-zanata-code="account.mymobile.profile.form.affiliateViaSms.label"></span></label>
</div>
</div>
</div>
</div>
</div>
</div>
<p class="vertical-margin"> Please note your right to opt out from these marketing preferences at any time by logging into your account. You may review how we are handling your data in our
<a href="/gb/en/privacy-policy" target="_blank" data-di-id="di-id-3a58a5c5-3cdd5b50">Privacy Policy</a><span data-zanata-code="marketing.preferences.gdpr.label"></span></p>
</div>
</div>
</div>
<div class="lebara-form-footer"> Clicking register you accept Lebaras <a href="{0}" class="pop-up-terms-conditions" data-di-id="di-id-cedc5fc3-673c2c1d">Terms & Conditions</a>.<span data-zanata-code="user.register.terms"></span>
<div> Please read our <a href="/gb/en/privacy-policy" class="pop-up-privacy-policy" data-di-id="di-id-3a3a565-c9edd62e">Privacy Policy</a>.<span data-zanata-code="register.privacy.policy"></span></div>
</div>
<div class="form-actions clearfix">
<button type="submit" class="btn btn-default btn-block otac-form-submit" data-at-button="register"> Register<span data-zanata-code="register.submit"></span></button>
</div>
</div>
<div>
<input type="hidden" name="CSRFToken" value="395f36a9-cf1f-465e-9d2d-881a09302f66" data-di-id="di-id-fc2edac6-224040e0">
</div>
</form>POST /gb/en/j_spring_security_check
<form data-validation-group="com.lebara.mobile.storefront.validation.RetailRegisterGroup" class="lebara-login-form" action="/gb/en/j_spring_security_check" method="post" autocomplete="off" novalidate="novalidate" data-di-form-track="">
<div class="form-group ">
<label class="control-label control-label-wrap ">
<span class="control-label-title"> Email address<span data-zanata-code="login.login.label"></span></span>
<div class="input-holder">
<span class="success-icon"></span>
<input name="j_username" class=" input form-control" data-placeholder-zanata-code="login.email" data-rule-dob="false" type="email" data-at-input="email" placeholder="Email" value="" data-di-id="di-id-f70d9105-c8b5eea7">
</div>
</label>
<div class="col-xs-12 no-padding-all">
<span class="underline"></span>
</div>
<span class="skip error"></span>
</div>
<div class="form-group ">
<label class="control-label " for=""> Password<span data-zanata-code="login.password"></span></label>
<div><input name="j_password" class="form-control input password-input" data-placeholder-zanata-code="login.password" data-at-input="password" placeholder="Password" type="password" value="" data-di-id="di-id-c0d022f9-5357ac89"><span
class="skip error"></span>
<div class="col-xs-12 no-padding-all underline-container"><span class="underline"></span></div>
<i class="show-password icon-eye"></i>
</div>
</div>
<div>
<a href="/gb/en/login/pw/request" data-cbox-title="Forgot password<span data-zanata-code='forgottenPwd.title'></span>" data-di-id="di-id-e3a2bd3d-d33692cd">
Forgotten Password<span data-zanata-code="login.link.forgottenPwd"></span></a>
</div>
<div class="form-group">
<div class="recaptcha-placeholder"> <span data-zanata-code="login.captcha.placeholder"></span></div>
<div id="recaptcha" class="g-recaptcha" data-sitekey="6LdRyKwUAAAAAI5jzBvQp60XAIajoZipXTTaml1q" data-callback="enableLoginBtn">
<div style="width: 304px; height: 78px;">
<div><iframe title="reCAPTCHA"
src="https://www.google.com/recaptcha/api2/anchor?ar=1&k=6LdRyKwUAAAAAI5jzBvQp60XAIajoZipXTTaml1q&co=aHR0cHM6Ly9tb2JpbGUubGViYXJhLmNvbTo0NDM.&hl=de&v=1h-hbVSJRMOQsmO_2qL9cO0z&size=normal&cb=qh5l38101lz0"
width="304" height="78" role="presentation" name="a-36k5oxn7vvxh" frameborder="0" scrolling="no" sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe>
</div><textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response"
style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div>
</div>
</div>
<br>
<div class="lebara-form-footer">
</div>
<div class="row">
<div class="col-xs-12 padding-all">
</div>
</div>
<button type="submit" class="btn btn-primary btn-block" data-at-button="login" data-verify="recaptcha" disabled="disabled"> Login<span data-zanata-code="login.login"></span></button>
<div>
<input type="hidden" name="CSRFToken" value="395f36a9-cf1f-465e-9d2d-881a09302f66" data-di-id="di-id-fc2edac6-224040e0">
</div>
</form>POST /gb/en/j_spring_security_check
<form class="checkout-form lebara-login-form" action="/gb/en/j_spring_security_check" method="post" autocomplete="off" novalidate="novalidate" data-di-form-track="">
<div class="form-group ">
<label class="control-label control-label-wrap ">
<span class="control-label-title"> Email address<span data-zanata-code="login.login.label"></span></span>
<div class="input-holder">
<span class="success-icon"></span>
<input name="j_username" class=" input form-control" data-placeholder-zanata-code="login.email" data-rule-dob="false" type="email" data-at-input="email" placeholder="Email" value="" data-di-id="di-id-afc5a11e-7708ca30">
</div>
</label>
<div class="col-xs-12 no-padding-all">
<span class="underline"></span>
</div>
<span class="skip error"></span>
</div>
<div class="form-group ">
<label class="control-label " for=""> Password<span data-zanata-code="login.password"></span></label>
<div><input name="j_password" class="form-control input password-input" data-placeholder-zanata-code="login.password" data-at-input="password" placeholder="Password" type="password" value="" data-di-id="di-id-fc2edac6-e36c42e3"><span
class="skip error"></span>
<div class="col-xs-12 no-padding-all underline-container"><span class="underline"></span></div>
<i class="show-password icon-eye"></i>
</div>
</div>
<div>
<a href="/gb/en/login/pw/request" data-cbox-title="Forgot password<span data-zanata-code='forgottenPwd.title'></span>" data-at-cta="forgotPassword" data-di-id="di-id-e333fae4-49dd6164">
Forgotten Password<span data-zanata-code="login.link.forgottenPwd"></span></a>
</div>
<div class="form-group">
<div class="recaptcha-placeholder"> <span data-zanata-code="login.captcha.placeholder"></span></div>
<div id="recaptcha" class="g-recaptcha" data-sitekey="6LdRyKwUAAAAAI5jzBvQp60XAIajoZipXTTaml1q" data-callback="enableLoginBtn">
<div style="width: 304px; height: 78px;">
<div><iframe title="reCAPTCHA"
src="https://www.google.com/recaptcha/api2/anchor?ar=1&k=6LdRyKwUAAAAAI5jzBvQp60XAIajoZipXTTaml1q&co=aHR0cHM6Ly9tb2JpbGUubGViYXJhLmNvbTo0NDM.&hl=de&v=1h-hbVSJRMOQsmO_2qL9cO0z&size=normal&cb=vymbbcgy9fl7"
width="304" height="78" role="presentation" name="a-srjogowlclcx" frameborder="0" scrolling="no" sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe>
</div><textarea id="g-recaptcha-response-1" name="g-recaptcha-response" class="g-recaptcha-response"
style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div>
</div>
</div>
<br>
<div class="lebara-form-footer">
</div>
<div class="row">
<div class="col-xs-12 padding-all">
</div>
</div>
<button type="submit" class="btn btn-primary btn-block" data-at-cta="login" data-verify="recaptcha" disabled="disabled"> Login<span data-zanata-code="login.login"></span></button>
<div>
<input type="hidden" name="CSRFToken" value="395f36a9-cf1f-465e-9d2d-881a09302f66" data-di-id="di-id-5a5b399d-8a966e49">
</div>
</form>Name: lebaraBundleRegistrationForm — POST /gb/en/login/validateRegister
<form name="lebaraBundleRegistrationForm"
data-email-exists-message="This email already exists. Please login <a data-clone="true" href="" class="force-login">here</a><span data-zanata-code='retail.register.email.notunique'></span>"
data-original-validate="/gb/en/login/validateRegister" data-validation-group="com.lebara.mobile.storefront.validation.RetailRegisterGroup"
data-email-hard-bounced-message="Email address is hard bounced.<span data-zanata-code='checkout.email.hard.bounced'></span>" action="/gb/en/login/validateRegister" method="post" autocomplete="off" novalidate="novalidate" data-di-form-track="">
<div class="register-block ">
<div class="form-group ">
<label class="control-label control-label-wrap ">
<span class="control-label-title"> Email address<span data-zanata-code="register.email"></span></span>
<div class="input-holder">
<span class="success-icon"></span>
<input name="email" class="form-control input form-control" data-placeholder-zanata-code="register.email.placeholder" data-rule-dob="false" data-rule-required="true" data-rule-pattern="^[\w.!#$%&\'*+\/=?^`{|}~-]+@[\w-]+(\.[\w-]{2,})+$"
type="email" data-msg-required="We need your email address to contact you" data-msg-pattern="Please check the email address format" data-at-input="email" placeholder="Email" value="" aria-required="true"
data-di-id="di-id-13cc3787-332b2600">
</div>
</label>
<div class="col-xs-12 no-padding-all">
<span class="underline"></span>
</div>
<span class="skip error"></span>
</div>
<div class="form-group ">
<label class="control-label control-label-wrap ">
<span class="control-label-title"> Email confirmation*<span data-zanata-code="register.checkEmail"></span></span>
<div class="input-holder">
<span class="success-icon"></span>
<input name="checkEmail" class="form-control input form-control" data-placeholder-zanata-code="register.email.placeholder" data-rule-dob="false" type="email" data-rule-equalto="input[name='email']" data-at-input="checkEmail"
placeholder="Email" data-msg-equalto="Email addresses do not match" value="" data-di-id="di-id-f70d9105-13adb84c">
</div>
</label>
<div class="col-xs-12 no-padding-all">
<span class="underline"></span>
</div>
<span class="skip error"></span>
</div>
<div class="wr-password">
<div class="form-group ">
<label class="control-label control-label-wrap ">
<span class="control-label-title"> Password<span data-zanata-code="register.pwd"></span></span>
<div class="input-holder">
<span class="success-icon"></span>
<input name="pwd" class="password-input input form-control" data-rule-dob="false" data-rule-required="true" data-msg-minlength="Minimum length is 8 characters" type="password" data-msg-required="Required" data-rule-maxlength="255"
data-rule-minlength="8" data-at-input="password" data-msg-maxlength="Minimum length is 8 characters" value="" aria-required="true" data-di-id="di-id-f70d9105-b6013e3e">
</div>
</label>
<div class="col-xs-12 no-padding-all">
<span class="underline"></span>
</div>
<span class="skip error"></span>
</div>
<i class="show-password icon-eye"></i>
</div>
<p class="pwd-min-char"> Minimum 8 characters<span data-zanata-code="register.password.length"></span></p>
<div class="form-group ">
<label class="control-label control-label-wrap ">
<span class="control-label-title"> Your Lebara Mobile Number<span data-zanata-code="register.msisdn"></span></span>
<div class="input-holder">
<span class="success-icon"></span>
<input name="msisdn" class="form-control input form-control" data-placeholder-zanata-code="register.msisdn.placeholder" data-rule-dob="false" data-rule-required="true" data-rule-pattern="^0[0-9]{10}$" data-msg-required="Required"
data-msg-pattern="Please enter 11 digits including 0" data-at-input="msisdn" placeholder="07555577777" value="" aria-required="true" data-di-id="di-id-13cc3787-f17f21f8">
</div>
</label>
<div class="col-xs-12 no-padding-all">
<span class="underline"></span>
</div>
<span class="skip error"></span>
</div>
<div class="field-hint">
<a href="/gb/en/help" target="_blank" data-di-id="di-id-ff0c648-b28af5fe">I don't have a sim</a><span data-zanata-code="retail.register.faq.link"></span>
</div>
<div class="padding-top-10">
</div>
<div class="form-group">
<input type="hidden" name="g-recaptcha-response-v3" data-di-id="di-id-f70d9105-ea702608">
<div class="recaptchaV3Render" data-client-id="3">
<div class="grecaptcha-badge" data-style="inline" style="width: 256px; height: 60px; box-shadow: gray 0px 0px 5px;">
<div class="grecaptcha-logo"><iframe title="reCAPTCHA"
src="https://www.google.com/recaptcha/api2/anchor?ar=1&k=6Leo6kQdAAAAAE8UfQWk--0nzcewJ0DQf1DGPZn9&co=aHR0cHM6Ly9tb2JpbGUubGViYXJhLmNvbTo0NDM.&hl=de&v=1h-hbVSJRMOQsmO_2qL9cO0z&size=invisible&badge=inline&cb=aspi9f8tmj5"
width="256" height="60" role="presentation" name="a-8zfaepeje171" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe></div>
<div class="grecaptcha-error"></div><textarea id="g-recaptcha-response-3" name="g-recaptcha-response" class="g-recaptcha-response"
style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div><iframe style="display: none;"></iframe>
</div>
</div>
<br>
<div class="form-group form-actions clearfix">
<button type="submit" class="btn btn-default btn-block otac-continue" data-at-button="register"> Continue<span data-zanata-code="retail.register.continue"></span></button>
</div>
</div>
<div class="otac-block hidden">
<span class="otac-pwd-hidden hidden"></span>
<a href="#" class="back-to-login" onclick="ACC.OTAC.toggleForm(); return false;">
< Back<span data-zanata-code="retail.register.form.back"></span></a>
<p> You should have received 5 digit SMS verification code to the number <b>{0}</b>. Please enter this below.<span data-zanata-code="retail.register.otac.message"></span></p>
<p>
</p>
<div class="otac-wrapper">
<div class="form-group ">
<label class="control-label control-label-wrap ">
<span class="control-label-title"> <span data-zanata-code="retail.register.otac"></span></span>
<div class="input-holder">
<span class="success-icon"></span>
<input name="otac" class="otac-input input form-control" data-rule-dob="false" data-at-input="otac" value="" maxlength="8" data-di-id="di-id-f70d9105-5d0e6633">
</div>
</label>
<div class="col-xs-12 no-padding-all">
<span class="underline"></span>
</div>
<span class="skip error"></span>
</div>
</div>
<a href="#" class="resend-verification" onclick="ACC.register.generateOtac(this, '/gb/en/login/validateRegister');return false;">
Resend verification SMS<span data-zanata-code="retail.register.otac.resend"></span></a>
<div class="resend-verification-success hidden">
<div class="row">
<div class="col-xs-12 col-sm-12"> Verification SMS has been sent<span data-zanata-code="retail.register.otac.resend.success"></span></div>
</div>
</div>
<div class="resend-verification-fail hidden">
<div class="row">
<div class="col-xs-12 col-sm-12"> You've reached the limit to request a new verification code. Please try again later.<span data-zanata-code="retail.register.otac.resend.limit"></span></div>
</div>
</div>
<hr>
<div class="row">
<div class="col-xs-12 col-sm-12">
<div class="contact-preferences ">
<div class="gdpr-marketing-container clearfix ">
<div class="gdpr-marketing-main">
<div class="form-group">
<div class="checkbox-container">
<label class="checkbox control-label lebara-checkbox ">
<input class="optional" type="checkbox" value="true" data-at-checkbox="marketingPreferences.offers" data-rule-required="" data-msg-required="" aria-required="true" data-di-id="di-id-7c5c5318-d74a475d">
<span class="checkbox-label">
<span class="checkbox-icon"></span>
</span> Tick this box if you're happy for Lebara to occasionally send you offers<span data-zanata-code="marketing.preferences.offers.label"></span></label>
</div>
</div>
</div>
<div class="gdpr-marketing-secondary clearfix col-xs-12 hidden">
<div class="gdpr-marketing-secondary-prefix"> by:<span data-zanata-code="marketing.preferences.by.label"></span></div>
<div class="gdpr-marketing-secondary-checkboxes row">
<div class="col-sm-12">
<div class="form-group ">
<div class="checkbox-container">
<label class="checkbox control-label lebara-checkbox ">
<input class="optional" name="marketingPreferences.mail" type="checkbox" value="true" data-at-checkbox="marketingPreferences.mail" data-di-id="di-id-b06a4a3-29cd2d3f">
<span class="checkbox-label">
<span class="checkbox-icon"></span>
</span> Email<span data-zanata-code="account.mymobile.profile.form.mail.label"></span></label>
</div>
</div>
</div>
<div class="col-sm-12">
<div class="form-group ">
<div class="checkbox-container">
<label class="checkbox control-label lebara-checkbox ">
<input class="optional" name="marketingPreferences.sms" type="checkbox" value="true" data-at-checkbox="marketingPreferences.sms" data-di-id="di-id-d211f2c9-85efe2a0">
<span class="checkbox-label">
<span class="checkbox-icon"></span>
</span> SMS<span data-zanata-code="account.mymobile.profile.form.sms.label"></span></label>
</div>
</div>
</div>
<div class="col-sm-12">
<div class="form-group ">
<div class="checkbox-container">
<label class="checkbox control-label lebara-checkbox ">
<input class="optional" name="marketingPreferences.phone" type="checkbox" value="true" data-at-checkbox="marketingPreferences.phone" data-di-id="di-id-b06a4a3-a8aa4d45">
<span class="checkbox-label">
<span class="checkbox-icon"></span>
</span> Phone<span data-zanata-code="account.mymobile.profile.form.phone.label"></span></label>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="gdpr-marketing-container clearfix">
<div class="gdpr-marketing-main">
<div class="form-group">
<div class="checkbox-container">
<label class="checkbox control-label lebara-checkbox ">
<input class="optional" type="checkbox" value="true" data-at-checkbox="marketingPreferences.partners" data-rule-required="" data-msg-required="" aria-required="true" data-di-id="di-id-7c5c5318-d74a475d">
<span class="checkbox-label">
<span class="checkbox-icon"></span>
</span> Tick this box if you're happy for trusted Lebara partners to occasionally send you offers<span data-zanata-code="marketing.preferences.partners.label"></span></label>
</div>
</div>
</div>
<div class="gdpr-marketing-secondary clearfix col-xs-12 hidden">
<div class="gdpr-marketing-secondary-prefix"> by:<span data-zanata-code="marketing.preferences.by.label"></span></div>
<div class="gdpr-marketing-secondary-checkboxes row">
<div class="col-sm-12">
<div class="form-group ">
<div class="checkbox-container">
<label class="checkbox control-label lebara-checkbox ">
<input class="optional" name="marketingPreferences.affiliateViaMail" type="checkbox" value="true" data-at-checkbox="marketingPreferences.affiliateViaMail" data-di-id="di-id-cc2b6c12-17b34d1e">
<span class="checkbox-label">
<span class="checkbox-icon"></span>
</span> Email<span data-zanata-code="account.mymobile.profile.form.affiliateViaMail.label"></span></label>
</div>
</div>
</div>
<div class="col-sm-12">
<div class="form-group ">
<div class="checkbox-container">
<label class="checkbox control-label lebara-checkbox ">
<input class="optional" name="marketingPreferences.affiliateViaSms" type="checkbox" value="true" data-at-checkbox="marketingPreferences.affiliateViaSms" data-di-id="di-id-2871f7b2-9109a600">
<span class="checkbox-label">
<span class="checkbox-icon"></span>
</span> SMS<span data-zanata-code="account.mymobile.profile.form.affiliateViaSms.label"></span></label>
</div>
</div>
</div>
</div>
</div>
</div>
<p class="vertical-margin"> Please note your right to opt out from these marketing preferences at any time by logging into your account. You may review how we are handling your data in our
<a href="/gb/en/privacy-policy" target="_blank" data-di-id="di-id-24e77189-5196eb0">Privacy Policy</a><span data-zanata-code="marketing.preferences.gdpr.label"></span></p>
</div>
</div>
</div>
<div class="lebara-form-footer"> Clicking register you accept Lebaras <a href="{0}" class="pop-up-terms-conditions" data-di-id="di-id-5f9b868e-edcee977">Terms & Conditions</a>.<span data-zanata-code="user.register.terms"></span>
<div> Please read our <a href="/gb/en/privacy-policy" class="pop-up-privacy-policy" data-di-id="di-id-8fd6dfc8-ae647cb4">Privacy Policy</a>.<span data-zanata-code="register.privacy.policy"></span></div>
</div>
<div class="form-actions clearfix">
<button type="submit" class="btn btn-default btn-block otac-form-submit" data-at-button="register"> Register<span data-zanata-code="register.submit"></span></button>
</div>
</div>
<div>
<input type="hidden" name="CSRFToken" value="395f36a9-cf1f-465e-9d2d-881a09302f66" data-di-id="di-id-5a5b399d-8a966e49">
</div>
</form>Text Content
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{ "event": "addToCart", "ecommerce": { "currencyCode": "GBP", "add":
{"products": [{ "name": "SIM", "id": "SIM", "price": "0.0", "brand": "Lebara",
"category": "sim", "variant": "sim", "quantity": 1, "dimension5": "Free SIM" }]}
} } {"ecommerce": { "currencyCode": "GBP", "impressions": [] }}
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Definitions
Products and Services provided by us
Customer’s obligations
Pricing
Exclusions and liability
Your remedy
Intellectual property rights
Data Protection
Force Majeure
Pre-Pay termination
Changes to this Agreement
Governing Law and dispute resolution
Assignment
No third party rights
Waiver
Severability
Lebara SIM Card returns
Refunds
The parties to this Agreement are:
Lebara Mobile Limited, a company registered in England, company number 06184980,
whose registered office is at, 7th Floor, Import Building, 2 Clove Crescent,
East India Docks, London E14 2BE, UK and its affiliates (“Lebara”) who supply
the Products and Services to the Customer. In this Agreement, “we”, "us" and
“our” shall refer to Lebara.
and:
You are the person who orders and uses the Products and/or Services for private
and personal use from the activation of your Lebara SIM Card and the creation of
an Account with us (the “Customer”). A Customer includes any person who we
reasonably assume is acting with your authority. In this Agreement, “you” and
"your" shall refer to you as our Customer.
1.These General Terms and Conditions (also the Pay Monthly Terms and Conditions
and the Content Terms and Conditions where applicable) and the Price List apply
to all of the Products and Services as offered by Lebara, whether for a
specified fee or incorporated into other Charges. The current valid and binding
version of the Agreement at any given time shall apply unless terminated under
the terms of this Agreement and shall be published by us on the Internet at
https://mobile.lebara.com/gb/en/terms-and-conditions.
a. This version of the Agreement takes effect from 27 September 2010 and shall
remain valid and active until amended or terminated in accordance with the
relevant provisions of the Agreement.
2. Our relationship with you is also subject to our Privacy Policy and our Code
of Practice. These can both be found
at https://mobile.lebara.com/gb/en/terms-and-conditions.
3. We can be contacted via the following methods: by email at
care@lebara-mobile.co.uk; on a Lebara SIM Card by dialling 5588; by telephone
on: 0870 075 5588 (calls to our customer service number 5588 are free, however
calls from other networks or landlines are typically charged at the standard
national rate applied by other service providers); or by post at the above
address.
4. By creating an Account and using a Pre-Pay Lebara SIM Card to access the
Services via a Mobile Phone, you will be deemed to have accepted this Agreement
and will be referred to as a customer of Lebara. Any SIM Card we provide to you
is provided under licence and remains our property. We may change your SIM Card
or require you to return it at the end of this Agreement.
5. All Pre-Pay Vouchers are issued by Lebara and only these may be used to add
credit to your account.
6. We are subject to regulation in the supply of our services, including in the
following areas:
a. For the provision of our communications services within the United Kingdom –
the Office of Communications (Ofcom) (https://www.ofcom.org.uk/);
b. For the supply of premium rate content and services - PhonePayPlus
(www.phonepayplus.org.uk,);
c. For keeping your personal information confidential and processing it fairly
–the Information Commissioner (https://ico.org.uk/);
d. For our supply of consumer credit for our Pay Monthly Products - the Office
of Fair Trading (www.oft.gov.uk);
e. For all disputes which cannot be directly resolved between you and us, we are
subject to the authority of Ombudsman services - the Independent Dispute
Resolution body for telecommunications. The details of the mechanism for raising
such a dispute with the Ombudsman can be found at www.ombudman-services.org
DEFINITIONS
7. The definitions and rules of interpretation set out in this clause shall
apply in this Agreement:
"Account" means our records of any information which you have supplied to us.
This includes your personal information; details of the amount of credit you
have for our Services; and details of your use of the Services. An Account is
created by the connection of a Lebara SIM Card to the Network and either topping
up by a minimum of £5 or making a chargeable call where the Lebara SIM Card has
call credit included;
“Administration Fee” means any charge which Lebara may levy under this Agreement
in specified circumstances for the cost of additional and/or non-standard
services to you;
“Agreement” means these General Terms and Conditions and where applicable the
order form, Charges, Price List, Price Plan, our Code of Practice, the Pay
Monthly Terms and Conditions and the Content Terms and Conditions;
“AIT" or “Artificially Inflated Traffic” means where the flow of calls or
messages to a particular telecommunications number or service is a result of
direct or indirect activity by or on behalf of the operator of said number or
service which causes a disproportionate flow of calls than we would otherwise
expect from normal commercial practice and your usage of the Network in good
faith;
"Charges" means all sums payable to us for the purchase of Lebara Products and
Services which we make available to you as described in the Price List and/or
Price Plan, including any Administration Fees;
“Code of Practice” means the Lebara code of practice detailing our method of
dealing with any complaints or disputes relating to our Products and Services,
which can be found at https://mobile.lebara.com/gb/en/mobile-terms-conditions.
"Content" means any text, visual or other information, software, photos, video,
graphics, music, sound and other material appearing on or available through the
Services for use on a Mobile Phone or otherwise, including any information
supplied by content providers from time to time for which Lebara has the Rights
to resell or allows a supplier of such Content to provide it via our network;
“Credit Card” and/or “Debit Card” mean a card issued by a UK bank in your name
from which we are able to take payments under this Agreement directly or via our
partners;
“Customer Services” means the Lebara staff and employees allocated to respond
and assist customers with any queries and complaints. We are contactable via
Lebara’s telephone numbers, by email or in writing;
“Day” means the period from 00:00 to 23:59;
“Direct Debit” means a method of making electronic payments at the request of,
and to an amount specified by, the payee from a UK bank under the Direct Debit
Scheme. For more details please see:
https://www.bacs.co.uk/Services/bacsschemes/directdebit/Pages/DirectDebit.aspx
"GSM Gateway" means a device for wireless telegraphy designed for, or adapted to
be capable of, use while connected to the Network or that of another network
operator and used solely for the purpose of sending or receiving messages
conveyed by means of the Network or the cellular telecommunications system of
another network operator;
“Intellectual Property” or “IP” means any intellectual property rights anywhere
in the world whether registerable or not, including, without limitation,
patents, trademarks, service marks, designs, copyrights and related rights,
database rights, know-how, moral rights and domain names, as well as
applications for registration of such rights and the right to apply for
registrations, and all equivalent or similar forms of protection notwithstanding
the manner in which they arise or in which media;
“International Roaming” means the Service supplied to you by our reasonable
efforts to enable you to obtain access to other mobile communications networks
when you travel to other countries. This Service includes the ability to make
and receive domestic and international voice calls, to send and receive SMS and
MMS services to standard fixed and mobile numbers within the visited country;
“Minimum Term” means the minimum specified period of time for which you have
entered into a Pay Monthly contract with us and as specified as part of your
Price Plan and on which the prices of your Services are based;
"Mobile Phone" or “Handset” means a device capable of being connected to our
Service via the Network for Services when used in combination with a Lebara SIM
Card;
“Month” means a calendar month from the date of any event under this Agreement;
“MyLebara” means your personal details and where applicable billing information
held by us and available to view on our Website at
https://mobile.lebara.com/gb/en/login;
"Network" means the cellular telecommunication system supporting our Services;
“Pay Monthly” means Lebara’s range of consumer Services available and charged on
a monthly basis;
“Pre-Pay” means Lebara’s range of consumer Services available by adding credit
to your Account and charged solely through usage;
“Premium Rate” means those Services offered by or via Lebara which are charged
at rates in excess of the standard rate for voice calls or message services.
Prices for Premium Rate voice and SMS services are as advertised by the Content
provider;
“Product” means any Mobile Phone or Handset or SIM Card supplied to you by us.
Please note any SIM Card is provided to you under licence and it remains our
property. We may change your SIM Card or require you to return it at the end of
this Agreement;
"Price List" means the list of prices and Charges and any applicable conditions
relating to the prices and Charges for the provision of the Service to customers
which may be periodically updated by us for our Pre-Pay;
“Price Plan” means any applicable conditions relating to the prices and Charges
for the provision of your Pay Monthly Services;
“Privacy Policy” means the Lebara policy on controlling your information which
can be found at https://mobile.lebara.com/gb/en/privacy-policy;
"Register" and "Registration" means our acceptance of your application to
register your personal details with us for the Service once you purchase call
time from us;
"Rights" means copyright, trademark and other relevant proprietary and
intellectual property rights relating to Content;
“Service” means any of the telecommunication services available for use by you
via our SIM Card in the UK, including airtime minutes, enabling you to make or
receive domestic and international calls and to send and receive SMS, MMS and
data by means of the Network, the ability to send and receive email via the
Internet, the ability to access information from the Internet, as well as any
additional services we agree to provide to you, including voicemail and
International Roaming where applicable;
"SIM Card" means the card or other device provided to you bearing a unique
mobile telephone number programmed to allow a Mobile Phone to access the
Service;
"User Guide(s)" means any guides or documentation supplied with your Mobile
Phone/SIM Card either by us or by the manufacturer of your Mobile Phone that
explain to you how the Service works, how to purchase call time and/or how to
use your Mobile Phone;
"Using the Service" means the use of the Services via the Lebara SIM Card after
your Account is first activated or from when the Lebara Mobile Phone and/or SIM
Card is received by you, if later;
"Voucher" means a call time voucher of a specific cash amount and having a given
value as specified in the Lebara Pre-Pay Price List when applied to Services on
the Lebara network;
9. The headings in this Agreement do not affect its interpretation. A “person”
can refer to an individual, a body corporate, association or partnership and
includes a reference to that person’s legal personal representatives and/or
successors to whom this Agreement is lawfully assigned. Unless the context
otherwise requires a clause is a reference to a clause of the Agreement. In the
event of a conflict between any documents of the Agreement, the following
descending order of precedence shall apply: - the General Terms and Conditions/
Pay Monthly/Content Terms and Conditions; any order form; the Price List, the
Price Plan, any other advertising materials.
PRODUCTS AND SERVICES PROVIDED BY US
10. We provide the Services using a combination of Lebara’s infrastructure and
the Network in the United Kingdom. You acknowledge that Services provided under
the Agreement are subject to arrangements that are in the control of other
networks and their operators, including the Network, that are outside of the
control of Lebara.
11. Lebara make the Services available subject to the credit available in your
Account. For Pre-Pay, you get credit on our system to use the Services by
topping up your Account with us. You do this by purchasing Vouchers which Lebara
make available through a range of means from time to time and registering said
Voucher with us in accordance with the rules relating to the Lebara tariffs and
Services at https://mobile.lebara.com/gb/en/terms-and-conditions
12. Your pre-payments for Vouchers are not repayable by us, nor is any interest
payable on any credit you may have with us. Every time a chargeable Service is
used by you, the value you have added to the Account via the Voucher(s) is
reduced with reference to the relevant Charges and Price Lists. Please note that
use of Internet or electronic top-ups are not guaranteed as secure by us so be
careful when using it. For the avoidance of doubt any physical Voucher shall
expire by the date stated on the Voucher.
13. Lebara neither represents nor warrants that the Products and the operation
of the Services (or related Products or Services, including those of third
parties) will be uninterrupted, timely, secure or error-free or that it will
meet the Customer’s specific requirements, even if those requirements have been
notified to Lebara in advance.
14. The quality and availability of the Services or Products are subject to
certain limitations and circumstances beyond our reasonable control including,
but not limited to, physical, geographic and atmospheric conditions and the
functional capability of Services and Products as supplied to Lebara.
15. The availability and maintenance of the Network varies depending on
location. The quality and coverage of the Services depends in whole or in part
on your Mobile Phone; the Products; the Network; and the other
telecommunications networks or Services to which you are connected to via the
Network. The Services might be adversely affected if too many people try to use
the Network at the same time; physical features (such as buildings and
underpasses); and by atmospheric conditions or other causes of interference. In
particular, Lebara does not warrant that calls will not be dropped; GPRS
connections will not be lost; that the transmission of data calls will occur at
any particular speed or time; or that all traffic (including certain bandwidth
capacities) can or will be transmitted by the Network; or that there will be
absolute protection of its Network against unauthorised access or interception.
16. Subject to this Agreement, Lebara shall exercise such reasonable skill and
care in the provision of the Products and/or Services as may be expected of a
reasonable mobile communications provider.
17. We may, from time to time and without notice, change the Services and
Products in order to comply with applicable safety, regulatory or statutory
requirements, provided that such changes do not materially affect the nature or
scope of the Charges for the Services and Products.
18. We may modify or suspend the Services wholly or partially without notice
where such modification or suspension is deemed necessary by us (e.g. for
maintenance, upgrading, security, emergency or other valid reasons) or by an
authorised authority. All reasonable efforts shall be made to minimise such
Service disruptions however, some interruption may be inevitable. We will notify
you where and as soon as it is practicable to do so.
19. International Roaming.
19.1 For International Roaming, the overseas networks on which we rely to
support the Service while you are abroad may be limited in quality and coverage
which we have no control over. Access to these overseas networks will depend
upon the arrangements between the Network and the foreign operators. We
therefore offer no guarantee of access to International Roaming or the Services
while abroad. If you use Services from a country outside the UK your use of the
Services may be subject to different laws and regulations applying in that
country. Lebara is not liable for your failure to comply with those laws or
regulations. You also have to pay for receiving calls, including for the
International components of such calls, when you are using International
Roaming.
19.2 From the 13th June 2017 Communications made from a European Economic Area
(EEA) country to another EEA country are charged at domestic rates. Data usages
is also charged within the EEA as if you were in the United Kingdom. Please
refer tohttps://mobile.lebara.com/gb/en/international-call-rates. If you are
using a bundle, communications will be deducted from your bundle. For some
bundles the use of data allowance while roaming in the EEA might be subject to a
fair use policy.
20. Without prejudice to any other provisions of the Agreement, we reserve the
right to:
a. issue such reasonable instructions concerning the use of the Services as may
be necessary in the interests of safety, quality of Services, other customers or
telecommunications services as a whole, or for any other reason we deem
sufficient; and/or
b. block certain numbers from the Services, International Roaming; and/or
disconnect the Services and Products on a temporary or permanent basis where
there are reasonable grounds to suspect fraudulent, AIT or GSM Gateway activity
or where we would suffer direct loss as a result of any use of the Services.
21. Use of Products and Services is limited to fair and reasonable use as
defined by us from time to time. Our Services and Charges assume fair and
reasonable use of the Service by you. In the event of the usage being in excess
of the terms of the Agreement, we reserve the right to review the Charges
applied to your Account or to suspend or terminate the Services offered to you.
22. We reserve the right where deemed necessary by us to alter the mobile
telephone number designated to your Lebara SIM Card, or any other name, code or
number associated with the Services, subject to reasonable notice to you in the
circumstances.
23. Certain types of calls are not offered as part of the Services. Please refer
to our website https://mobile.lebara.com/gb/en/passes-terms-and-conditions for
details. Special rate services (i.e. non-geographic numbers in the UK starting
08 to which non-standard prices apply) are not available unless requested
through Customer Services.
23 bis Calls and SMS made to Premium Rates Services are limited to a maximum of
£40 per call and to a maximum of £240 per month.
24. All incoming voice calls which are not answered or which are received when
the Product or Services are busy, switched off or out of coverage will be
automatically diverted to the Lebara voicemail Services where you have activated
them. This functionality cannot be altered. In the interest of other users, we
limit the number and duration of the messages that can be left on your voicemail
service. Please note that the confidentiality of messages cannot be guaranteed
and you should take reasonable steps to secure or delete your messages. You must
not record any abusive, obscene or hoax messages likely to cause offence to
other people, including any Lebara employees; nor may you allow others to do so.
25. We always display or disclose the Customer’s telephone number where we are
obliged to do so by law.
26. For SMS services, a standard text message is 160 characters long. Some
Handsets permit you to send a SMS that is longer than the standard size. Where
this is the case, the message will be divided up by us into the required number
of texts required to convey your full SMS message. Each one of these SMS will be
charged at the standard rate. Receiving international and UK standard SMS whilst
in the UK is free. Premium Rate Services; SMS sent and received whilst abroad;
reverse charged SMS; text messages sent to a non-UK based phone; and/or long
text messages, are not included in the standard rates and therefore additional
Charges may apply. The cost for sending a text message is deducted from your
Account shortly after it is sent. Delivery of any given SMS cannot always be
guaranteed.
27. With Lebara MMS you can send long text messages, picture messages and video
messages. A long text message, picture message and video message is limited to a
maximum size of 300 kilo bytes. If a message contains multiple media items, you
will be charged for the most expensive item in the message, for example, if you
send a message containing a picture and a video you are charged the price
applicable to a video message. Messages sent whilst abroad, premium rate and
reverse charged MMS are not included in the standard rate and therefore
additional Charges may apply. Please note that not all Handsets can send and
receive MMS.
28. Where we have provided you with your Handset, it is likely to be locked to
the Network. You must not insert the SIM Card of another operator into a Lebara
Handset without first using an unlocking code (which is not your PIN code). Upon
request and subject to an Administration Fee we will provide an unlocking code
to our Handsets. Please note that failure to enter the correct unlocking code
for your Mobile Phone may result in it becoming permanently blocked.
29. The maximum call length available on the Service is 23 hours, 59 minutes and
59 seconds.
30. At our discretion, we may refuse to provide any part of the Services to you.
If you feel that your Services should not be barred, please contact the Lebara
Customer Service on 087 0075 5588.
CUSTOMER’S OBLIGATIONS
31. For our Pre-Pay Service to you, you shall pay for such Services by
purchasing a Voucher and registering it with us, or by purchasing call time
using your electronic top up service, credit service, Credit Card or Debit Card
as described in the User Guide(s) or by any other method approved by us from
time to time.
32. You shall give Lebara your correct and current personal details, including
your name and current address. You shall also notify Lebara of any changes to
your personal details without delay via our website, our Customer Services
number or by post.
33. You shall treat as confidential and store in a safe place all of your
security information including your PIN or PUK codes and any other codes and
passwords used to access the Services or to communicate with us. You shall not
give access to your security information to anyone else. Lebara shall not be
liable for any loss arising from your failure to keep such information secure.
34. You shall inform us as soon as possible if your Handset and/or Lebara SIM
Card is lost, stolen, damaged, destroyed, and/or likely to be used in an
unauthorised manner. You shall co-operate with Lebara in our reasonable security
and other checks to protect you, your information, other customers, us, our
network and Services.
35. You also agree that where your Handset and/or Lebara SIM Card is lost,
stolen, damaged or destroyed or used without your authority, we shall have no
obligation to make a refund to you of the credits left on your Account until we
have been notified of such circumstances.
36. You are responsible for the acts and omissions of any and all persons using
the Services and Products sold or allocated via your Lebara SIM Card. Without
prejudice to any provision of the Agreement, you as our Customer agree that you:
a. are wholly responsible for the content of the use of the Service, and we are
not responsible or liable for any call content, message or other communication
sent or received by you or any other person using your Account, SIM Card or
Handset (including content which contains a virus or other harmful or unlawful
material);
b. will not reverse the charges on any telephone call or accept a reverse
charged call. This applies even where you loan/give your Mobile Phone with the
Lebara SIM Card to someone else;
c. have no representation or warranty from us as to the quality, accuracy,
correctness, completeness or suitability of any call content;
d. will not attempt to, actually gain, permit or actively or inactively allow
any third party to attempt to gain unauthorised access to the Service and/or
Network;
e. rely on ,or use, any and all content at your sole risk;
f. will not use or permit the use of the Services or the Product for any
improper; indecent; immoral; obscene; unlawful; harassing; harmful;
unauthorised; defamatory; offensive and/or fraudulent purpose, or to cause any
injury, offence or annoyance to any person or to send unsolicited commercial
messages to any person;
g. will not use or permit any use of the Services or Product, so as to cause the
operation of the Network or the quality of Services to be jeopardised, impaired
or interrupted or to interfere with the integrity or security of any
telecommunications or IT network or system, nor to misuse and/or abuse the
Services and/or the Network;
h. will only use type-approved Handsets with the Network ;
i. will comply with the Agreement and any User Guide(s) governing your Product
and/or Service use, and will remain solely responsible for the manner in which
these are used;
j. will comply with the terms of any legislation or any licence applicable to
you as the Customer or us, including all relevant codes of practice as may be
issued from time to time by the Government, a regulator or other competent
authority;
k. will comply with all reasonable instructions or requests of Lebara or an
authorised authority and/or any other telecommunications operator, in particular
as regards the use of the Services and in relation to the investigation of any
offences;
l. will not, by inciting, encouraging or inducing members of the public to make
calls to a particular number simultaneously.
37. You will not exploit the Services commercially or to the detriment of
Lebara. Enterprises affiliated with a Customer are also considered third parties
within the meaning of this clause. For the avoidance of any doubt this includes
use of the Products and/or Services for the purposes of fraud, AIT or the
operation of a GSM Gateway.
38. You will co-operate with all reasonable requests made by us relating to the
provision of the Services to you.
PRICING
39. The current and binding Charges including Price Lists and Price Plans for
Products and Services (including out of Price Plan prices) are published on our
website at https://mobile.lebara.com/gb/en/. Charges may be amended by Lebara
from time to time.
40. Call Services and the related Charges are quoted and charged by the minute.
Therefore the minimum call charge shall be for one minute at prevailing Charges,
except for International Roaming Services within the European Union, which are
charged by the second.
41. If you continue to use the Services after an amendment to the Charges comes
into effect, this shall be deemed to be your acceptance of the new Charges.
42. Where your Lebara SIM Card contains an initial credit and/or promotional
credit, this will only be credited to your Account in accordance with the terms
and conditions applicable to that offer.
43. In the event that you owe us any money and this is not paid when due, we
reserve the right to recover this from any credit balance on your Account as
held by us, or via subsequent credit added to it. We may charge you interest
daily on the unpaid amount at the rate of 2% per annum above the base rate of
Barclays Bank from time to time.
44. All Pre-Pay prices are inclusive of VAT unless otherwise stated. No separate
VAT invoices or receipts shall be issued by us.
EXCLUSIONS AND LIABILITY
45. Our Products and Services are offered on an “as is” basis, and we make no
express or implied warranties with respect to the Services, Products and/or any
Content whatsoever (including without limitation regarding their satisfactory
quality, fitness for a particular purpose, suitability, reliability, timeliness,
accuracy, completeness, security or that they are free from error) unless
specifically set out in the Agreement. You also recognise that the Service may,
from time to time, be adversely affected by events outside our control,
including without limitation congestion, network coverage, dropped connections,
the performance of wireless enabled devices and the maintenance of a secure
network connection.
46. If our supply of the Services and Products is prevented or delayed by any
act or omission caused by you or any third party, Lebara shall not be liable for
any costs, Charges or losses sustained or incurred by you arising directly or
indirectly from any such prevention or delay. In any event Lebara’s liability to
you under this Agreement shall not exceed £100.00 in all circumstances.
47. Nothing in these terms shall act to exclude or limit our liability for death
or personal injury, fraud or any other liability which may not by applicable law
be excluded or limited.
48. Nothing in these terms affects the statutory rights of you as a consumer. We
are not liable for any loss of use, profits or data or any indirect, special or
consequential damages or losses, whether such losses or damages arise in
contract, negligence or tort, including without limitation to any losses in
relation to:
a. the deletion, with or without notice or cause, of any of your data or
information stored on the Product and/or Services;
b. your use of, reliance upon or inability to use our, Product, Services and/or
Content;
c. any loss of your data or material resulting from delays, non-deliveries,
missed deliveries, service interruptions or failure, suspension or withdrawal of
all or part of the or Product and/or Services at any time; or
d. the removal from the Product and/or Services of any material sent or posted
by you on or via the Services and/or the blocking or suspension of your access
to the Services or any part thereof in accordance with the Agreement.
YOUR REMEDY
49. If you are not fully satisfied with any part of the Services and/or
Products, or this Agreement after it is amended, your sole and exclusive remedy
is to discontinue Using the Services, or where you have paid us for any element
of the Services and/or Product, to seek a pro-rata refund as outlined in the
Agreement for the cost of that element which has caused dissatisfaction. You are
not entitled to a refund where we have suspended or terminated your access to
the Services or Products as a result of breach of the Agreement by you.
INTELLECTUAL PROPERTY RIGHTS
50. Any and all names, trademarks, copyright, brands and logos of Lebara belong
or are licensed to us as Intellectual Property (“IP”) and shall remain with us
at all times, along with any related title and goodwill attached to them. You
may not copy Lebara’s names, trademark, pictures, brands and logos, or copy any
of Lebara’s manuals or documentation.
51. You may not copy any of the items incorporating the IP and supplied to you
which incorporate the IP. If a Product is disconnected from the Services or if
we change the IP, you must either destroy the SIM Card or return it to us, as
requested by us. If it is not returned, you must pay for the SIM Card (or its
replacement) at the price stated in the Price Plan at that time. 52. Lebara
grants you as a Customer a revocable, non-transferable and non-exclusive right
to use the IP related to the Products and Services provided by Lebara strictly
for the proper use of the Services or Products, in accordance with, and for the
duration of, the Agreement. Lebara or its licensor fully retain the rights to
all corresponding IP rights. If you infringe the IP rights of third parties and
Lebara is held liable, you shall hold harmless and indemnify Lebara in full
against any such claims.
DATA PROTECTION
53. Lebara collects and process personal data in accordance to the European
Union General Data Protection Regulation (GDPR). By means of the present Terms
and Conditions we notify you about the collection of personal data in connection
with the use of the services as set out in Article 13 of the GDPR. For more
details about the collection of personal data in connection with the use of the
services please review our Privacy and Cookies Policy.
54. Your personal data includes, but is not limited to, the following
information which is provided by you directly and via your use of the Products
and Services:
(a) We collect your personal information in order to be able to provide you with
our products and services.
(b) We collect and process customer data and other type data for the purpose of
content design, modification or termination of a contractual relationship with
you;
(c) We collect and process traffic data for the purposes of construction,
maintenance of telecommunications and the establishment of further
connections;
(d) We will not record your personal information in any directory or information
service, whether it is owned by us or by a third party, unless you request such
registration. If you would like your personal information to be included in a
directory, please contact Lebara Customer Service. If you have requested such
registration, we will provide such personal information to publishers and
directory inquiry providers in accordance with GDPR guidelines.
The legal basis for the collection and processing of personal data referred to
in points (a) to (d) is GDPR Article 6 (1) (b), since the processing is
necessary for the performance of a contract between Lebara and you.
(e) We offer you the chance to receive direct product information and
newsletters from Lebara by e-mail and / or SMS and / or by phone call. For this,
we need your e-mail address and / or your mobile phone number. We may use your
e-mail address, which we have obtained in connection with a contract for the
provision of telecommunications services, for the direct marketing of your own
similar goods or services, provided that you have not objected to the use. The
legal basis for this use is Article 6 (1) (f) of the GDPR, as the processing is
necessary to safeguard the legitimate interests of Lebara. The legitimate
interests pursued by Lebara are the promotion of products and services to
customers. In addition, we collect and process your e-mail address and mobile
phone number for the purpose of sending Lebara direct mail, product information
and newsletters by e-mail and / or SMS, as well as advertising calls from
Lebara, provided that you have given your consent, Lebara may store and use the
e-mail address provided by you and your Lebara mobile phone number. Your consent
will be logged and you will be able to retrieve the content of the consent and
this notice at any time.
f) At your request, we will transmit your personal data (name, address, e-mail
address and mobile phone number) for the purpose of sending advertising and
product information from Lebara cooperation partners by e-mail and / or SMS,
provided that you have given your consent. For this purpose, Lebara may store,
use and transmit to a cooperation partner the data provided by you, namely name,
address, e-mail address and your Lebara mobile number, and these partners may
use this data for the purpose of sending advertising and product information.
Your consent will be logged and you will be able to retrieve the content of the
consent and this notice at any time. The legal basis for the processing of these
personal data is your consent, Article 6 (1) (a) of the GDPR.
g) We do not collect and process personal information from children under the
age of 16 and our services are not directed to children under the age of 16.
Regardless, in the event personal information about children is required to be
collected in response to the offering for specific Lebara campaigns,
corresponding parental consent should be requested before the offering of any
products and or services.
You can revoke your consent at any time, please review our Privacy and Cookies
Policy for the procedure and for information on how to exercise your rights as
data subject. In addition, e-mail advertising can also be canceled by clicking
on the link at the end of the e-mail. Regarding advertising by text message and
phone calls, the revocation could be made by SMS from the Lebara SIM card with
the keyword STOP.
56. International transfers of your personal data outside the EEA is subject to
your prior consent. Please review our Privacy and cookie Policy for more
information about personal data international transfers.
57. Our Data Protection Officer (DPO) is the primary contact between you and
Lebara for any personal data related matters. Please review our Privacy and
Cookies Policy for DPO contact details.
FORCE MAJEURE
58. Where events, circumstances or activities outside of Lebara’s reasonable
control result in any delay, interruption or failure to provide the Services to
you, we are not be liable to you. This includes but is not limited to: Network
failure, failure of third party networks, services suspension dictated by our
Network supplier in order to carry our repairs, maintenance or updating, or
where we are required by lawful authority to interrupt our Service and where
required by law or in order to protect you against any possible harm.
PRE-PAY TERMINATION
59. For Pre-Pay Services, you are entitled to terminate this Agreement at any
time by informing Lebara.
60. If you do not use the Pre-Pay Services to carry out at least one chargeable
activity ( make a call, send a text or use data) with your Lebara SIM for a
consecutive period of 90 days, you will lose any top up credit or outstanding
balance remaining. To continue using our services, you will need to make a top
up or add a plan online or with a voucher in-store.
61. You can request for a refund for up to 180 days from the last chargeable
activity ( call, texts or data usage) made with your Lebara SIM as shown on your
Account.
62. If your do not use the Pre-Pay services to make atleast one chargeable event
for a further consecutive period of 365 days, this agreement will be deemed
terminated by you, the service will be disconnected and the SIM will no longer
be available for further use.
63. Upon termination, your right to use the Lebara SIM card and any number(s)
associated with it also terminates.
64. We are entitled to terminate this Agreement for Pre-Pay Services subject to
notice for due cause, or immediately where the Customer is in breach of its
obligations under this Agreement such as, but not limited to: where the Customer
is suspected of involvement in fraud, operating a GSM Gateway; to generate AIT;
or gross negligence.
CHANGES TO THIS AGREEMENT
64. We reserve the right to change any and all terms and conditions of the
Agreement at any time, where such changes are in favour of you as a Customer.
65. Furthermore we also reserve the right to make incidental changes to this
Agreement where required to do so to comply with legal, regulatory or tax
changes, for circumstances otherwise outside of Lebara’s control or for minor
changes incidental to the operation of the Agreement. Such changes can be made
by us immediately and without any notice other than by publication on our
website.
66. We reserve the right to make material changes to any and all terms and
conditions of this Agreement (including the Price List) subject to 30 days’
notice. Such notice will be given by publication on our website
at https://mobile.lebara.com/gb/en/terms-and-conditions and we will use
additional means of notifying you of any such change including SMS outbound
phone calls, emails and general advertisements. You may terminate the Agreement
prior to the implementation of any such change. Should you continue to use the
Product and/or Services after the entry into force of the new Agreement terms,
the new terms and conditions of the Agreement are deemed accepted.
GOVERNING LAW AND DISPUTE RESOLUTION
67. This Agreement and the supply of the Products and Services is governed by
the laws of England and Wales, and the English courts have exclusive
jurisdiction in respect of any dispute arising out of the Agreement, unless we
require a court order or injunction against you in another jurisdiction.
68. Where any dispute relates to our Code of Practice, you must first raise a
dispute with us by contacting Customer Services first. If you are dissatisfied
with our final dispute response, you may lodge a dispute with the Independent
Dispute Resolution body for telecommunications, Ombudman Services. The details
of raising such a dispute may be found at www.ombudman-services.org
Ombudsman Services contact details
Phone: 03304401600 | Textphone:03304401615 | Email :
enquiry@ombudsman-services.org
Post : PO BOX 730| Warrington| WA46WU
ASSIGNMENT
69. Without notice to you, the Customer, we are entitled to transfer this
Agreement to another communications provider or person capable of providing
equivalent Services to you at any time.
70. For Pre-Pay Services, you may transfer the rights and obligations arising
from this Agreement to third parties only by Registration of the new Customer
taking possession of the Products and subject to the prior written consent of
Lebara at our absolute discretion. In completing Registration with us, the new
Customer is deemed to have accepted the terms of this Agreement and all
liabilities (e.g. debt) associated with the Services and Products in question.
NO THIRD PARTY RIGHTS
71. No term of this Agreement is enforceable by any third party who is not a
party to this Agreement under the Contracts (Rights of Third Parties) Act 1999.
WAIVER
72. No failure or delay by Lebara in exercising any right, power or privilege
under this Agreement shall operate as a waiver of such right, power or privilege
unless it is agreed in writing and signed by Lebara.
SEVERABILITY
73. Should any provision or provisions of the Agreement be found to be or become
invalid, illegal or unenforceable this shall not affect or impair the validity,
legality or enforceability of any other provision of the Agreement provided that
this does not materially prejudice Lebara’s respective rights and obligations
under the Agreement.
LEBARA SIM CARD RETURNS
74. If you decide to return your unused Lebara Pre-Pay SIM Card or any other
Products you must return it to us within 14 days. Please note the SIM Card must
still be attached to the original SIM Card holder. If we do not receive the
Products by the required date, if they have been used, broken or if the Products
returned are incomplete, then we reserve the right not to offer a refund.
75. You are responsible for both the SIM Card and any other Products until they
are received by us and subject to satisfactory inspection by us.
76. Any and all returns of Lebara Products should be addressed and sent at your
own expense to: Customer Services (Returns), Lebara Mobile Limited, 7th Floor,
Import Building, 2 Clove Crescent, East India Docks, London, E14 2BE, UK. Please
note that proof of sending does not mean proof of receipt by us and you may wish
to send such items by recorded delivery for confirmation of receipt by us.
77. Refunds (where applicable) are to be credited to the Credit or Debit card
used for the original purchase after receipt of the returned Products.
REFUNDS
78. If your Pre-Pay Account is in credit, you are entitled to a refund of any
money which has been paid into your Account. Any such refund is available at
your request within 180 Days after the last call or chargeable use of your
Lebara SIM Card as shown on your Account records as held by us.
79. Where applicable, refunds for any Products are where applicable credited to
the Debit or Credit Card originally used for the original purchase after receipt
of the returned equipment and satisfactory inspection by us. Please allow up to
30 days for the processing of any such refund.
80. This policy operates in addition to any other statutory rights you may have
as a consumer.
81. Information for customers impacted by service disruption on Saturday 22nd
Aug 2020
The 1GB data is for customers on a plan and valid for 30 days from time of it
being credited to the customer’s account and cannot be used while in roaming.
For customers on PAYG, calls & texts are free to standard UK landlines and
mobiles on Saturday 29 Aug 00.00 – 23.59 hours BST.
* Calls made to standard UK landlines, mobiles & voicemail on 29th Aug will not
be charged from your PAYG balance.
* Texts (SMS) sent to standard UK mobiles & landlines on 29th Aug will not be
charged from your PAYG balance.
* Calls and texts to premium numbers will be charged as per applicable rates
from your PAYG balance.
* A fair usage limit of 1000 UK minutes and 1000 texts will apply.
* These free minutes and texts will be not be applicable while in roaming.
×
General
We recognise the importance of protecting your personal information in an
appropriate manner and processing it in compliance with applicable data
protection laws in all countries in which Lebara operates.
Lebara’s general practice with respect to use of your personal information,
including how we collect, use and share the private information with others, is
as set forth below in this Privacy Policy.
Lebara consists of all business entities within Lebara Group, including Lebara
B.V. and its direct and indirect subsidiaries.
What personal information we receive?
We must receive or collect some information to operate, improve, understand,
customize, support, and market our services, including when you access or use
our services. The types of information we receive and collect depend on which
service you use and how you use it.
We may collect or receive from you your personal information as an individual
and other information which in certain circumstances may be personally
identifiable, for various purposes, such as the following:
Information you may provide us with
Identification information
Data which identifies you such as your full name, date of birth and gender.
Contact information
Information which allows us to contact you such as your home address,
business/work address, email address, telephone number.
Payment and billing information
Information which is necessary to process payment to purchase our services, such
as billing address, payment details, your bank details and payment card
information.
Information we may collet
KYC and verification Information
Data shared with third parties or obtained from third parties, such as credit
references agencies, fraud prevention agencies, commercially available
directories and publicly available sources.
Usage, device and technical information
Information about your usage activity on our services and our websites, such
as your settings, communications, online searches, your browser type and
language, browsing history, visited websites, location data, your use of mobile
applications, type of mobile device, contents consumed, IP address, page views,
mouse clicks, access times, affiliate website addresses, your computer’s
operating system.
Management of your account(s)
Data on communications with the customer service, top-up history, call and SMS
history, transcripts of live chat, your preferences and Interests.
Cookies and other site data
Cookies and similar site data to operate our websites and provide our online
services, including to improve your experiences, understand how our services are
being used, customize our service and remember your choices, such as your
language preferences or locations. We may also use cookies to show you relevant
content related to our services.
Why and how we collect and use your personal information
We mainly use your information to provide you with our services you requested,
in particular, to:
a) contact you where necessary;
b) complete any order, transaction or agreement you make with us and to
process payment made by you;
c) verify your identity and confirm that you are an authorised user of our
services;
d) manage crime and fraud prevention;
e) generate market reports and statistical analysis;
f) send alerts and notifications;
g) inform you of updates and new features of our services and our new
services;
We may also use your personal information in relation to marketing, improvement
or development of our products or services, for reasons of safety and security,
or regulatory requirements other than in connection with your agreement or
request, we do this on the basis of our or a third party’s legitimate interests,
or with your consent.
Cookies and other site data
We collect information from your visits to our websites and your use of our
services to help us gather statistics about usage and effectiveness, personalise
your experience, tailor our interactions with you, and improve our products and
services. We do so through the use of various technologies, including scripts,
tags, Local Shared Objects (Flash cookies), Local Storage (HTML5) beacons, and
"cookies".
A cookie is a piece of data that a website can send to your browser, which may
then be stored on your computer as a tag that identifies your computer. While
cookies are often only used to measure website usage (such as number and
duration of visit) and effectiveness and to allow for ease of navigation or use
and, as such, are not associated with any personal information, they are also
used at times to personalise a known visitor's experience of a website by being
associated with profile information or user preferences. Over time this
information provides valuable insight to help improve the user experience.
Cookies are typically categorised as "session" cookies or "persistent" cookies.
Session cookies help you navigate through the website efficiently, keeping track
of your progression from page to page so that you are not asked for information
you have already provided during the current visit, or information needed to be
able to complete a transaction. Session cookies are stored in temporary memory
and erased when the web browser is closed. Persistent cookies on the other hand,
store user preferences for current and successive visits. They are written on
your device's hard disk, and are still valid when you restart your browser. We
use persistent cookies, for example, to record your choice of language and
country location.
When visiting our websites or online services, you may have the possibility to
set your preferences regarding cookies and other similar site data by using the
options made available to you by either your web browser or Lebara. If a cookie
manager has been implemented by Lebara, it will be displayed at your first visit
to our website. Using the cookie preferences does not result in deletion of
cookies that are already on your device. You can always modify your cookies
settings, including deletion of cookies already on your device, on your web
browser or device (usually under "Settings" or "Preferences"). Please be aware
that if you set your browser or device to disable cookies, certain of our
services may not function properly.
Marketing Information
We would like to send you information about products and services of ours and
other companies in Lebara Group which may be of interest to you. Some of the
information may be personalized for you based on the information received about
you and your preferences, in order to ensure the best customer experience and
the adequate and results-efficient marketing. If you have consented to receive
marketing, you may always opt out at a later date. You have a right at any time
to stop us from contacting you for marketing purposes or giving your information
to other members of Lebara Group.
If you no longer wish to be contacted for marketing purposes, you can always
change your preference in your account under MyLebara section of our website,
contact our customer service here or unsubscribe by clicking on the unsubscribe
link or follow the instructions provided in an email or SMS sent to you. Please
be aware that although an unsubscription request is processed instantly, it can
take up to 48 hours to take effect.
Sharing of personal information
As an international company, we may share information about you with our
subsidiaries world-wide and transfer it to countries in the world where we do
business in accordance with this Privacy Policy. Between Lebara controlled
subsidiaries we only grant access to personal information on a need-to-know
basis, necessary for the purposes for which such access is granted. In some
cases, Lebara uses suppliers and business partners located in various countries
to collect, use, analyze, and otherwise process personal information on its
behalf.
Where appropriate, Lebara may also share your personal information with selected
suppliers and business partners to help us provide you with products or
services, or to fulfill your requests.
With your consent, Lebara may also share your personal information with other
third parties.
If Lebara decides to sell, buy, merge or otherwise reorganize businesses in some
countries, such a transaction may involve the disclosure of personal information
to prospective or actual purchasers, or the receipt of such information from
sellers. It is Lebara's practice to require appropriate protection for personal
information in these types of transactions.
Please be aware that in certain circumstances, personal information may be
subject to disclosure to government agencies and authorities, pursuant to
judicial proceeding, court order, or legal process. We may also share your
personal information to protect the rights or property of Lebara, our business
partners, suppliers or clients, and others when we have reasonable grounds to
believe that such rights or property have been or could be affected.
International transfers of personal information
The international footprint of Lebara involves some transfers of personal
information between different subsidiaries, as well as to third parties located
in the countries where we do business.
In the event, providing you with our services requires transfer of the personal
information to non-European Economic Area, we will only perform it with an
appropriate level of protection for the fundamental rights of the data subjects,
in accordance with the GDPR.
We will ensure that all subsidiaries and business partners outside the EEA,
process your personal information in accordance of this Privacy Policy. Where
required, Lebara will implement Standard Contractual Clauses approved by the EU
Commission, or similar contractual clauses in other jurisdictions.
How secure is your personal information?
We intend to protect your personal information and to maintain its accuracy.
Lebara implements reasonable physical, administrative and technical safeguards
to help us protect your personal information from unauthorized access, use and
disclosure. For example, we encrypt certain sensitive personal information such
as credit card information when we transmit such information over the Internet.
We also require that our suppliers protect such information from unauthorized
access, use and disclosure.
As an example, we store your personal data on computer systems with limited
access that are located in facilities to which access is limited and fully
secured
Please be aware that communication over the Internet is not always secure even
when encrypted. We are not responsible for any unauthorized access or loss of
personal data that is beyond our control.
You are responsible for security of your personal information, such as your
login details or personal information shared with us over Internet.
How long do we store your personal information?
We will not retain personal information longer than necessary to fulfil the
purposes for which it is processed, including providing you with our services,
the security of our processing complying with legal and regulatory obligations
(e.g. audit, accounting and statutory retention terms), handling disputes, and
for the establishment, exercise or defence of legal claims.
Your Rights
You can request to access, update or correct your personal information. You also
have the right to object to direct marketing and to our processing of your
information where we are performing a task in the public interest or pursuing
our legitimate interests or those of a third party.
If the processing of your personal information is subject to the UK General Data
Protection Regulation ("GDPR"), and your personal information is processed based
on legitimate interests, you have the right to object to the processing on
grounds relating to your specific situation.
Under GDPR you may also have the right to request to have your personal
information deleted, erased or restricted and ask for portability of your
personal information. For more details contact DPO@lebara.com .
Please be aware that the rights granted to you may be limited or superseded by
applicable law and Lebara’s legal and regulatory obligations. Some personal
information is also required to provide you with our services.
Depending on the service you use, you may modify some of your personal
information in your account under the “MyLebara” section of our website and in
case of Lebara mobile applications - under the application settings.
The requests should be sent here
Children’s Information
Unless otherwise indicated, our websites, products and services are not intended
for use by children. We do not knowingly collect personal data from users who
are under the age of 16.
Any personal information of a child under the age of 16 must be provided to us
only subject to the parent’s or guardian’s consent.
Links to third party websites
To allow you to interact with other non-Lebara websites on which you may have
accounts (such as social media sites) may provide links or embed third-party
applications that allow you to sign up, login or post content from our websites.
Your use of these links and applications is subject to the third parties'
privacy policies, and you should become familiar with the third-party sites'
privacy policies before using the links or applications. Lebara is not
responsible for the privacy practices or the content of those other websites.
Right to make a complaint
In the event you consider our processing of your personal information is not
compliant with the applicable data protection laws, you can file a complaint:
* Directly with Lebara by contacting us here
* With the competent data protection authority. The names and contact details
of the Data Protection Authorities in the United Kingdom can be found here
Changes to our Privacy Policy
From time to time we may update this Privacy Policy. When making changes to this
Privacy Policy, we will add a new date at the top of this Privacy Policy. If we
make material changes in the Privacy Policy that affect your rights, we will
notify you with a service announcement in your account, on our website or by
sending email to your primary email address, and as otherwise required by
applicable law.
Contact Us
Questions about this Privacy Policy or about Lebara's handling of your personal
information should be sent to the Group Data Protection Officer. You can submit
your request either by writing to the DPO at
Lebara
DPO
7th Floor, Import Building, 2 Clove Crescent, East India Dock, London, E14 2BE,
UK
or emailing directly:
dpo@lebara.com
This policy was last revised 25th October 2022
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