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Submitted URL: https://lp.surveymonkey.com/e3t/Btc/I5+113/cHX0504/VWhK9H6kKvLcVqTkdn5MvcH5W1PHNH54xL9SYN67vcpm3q3phV1-WJV7CgTq2VlS3KV3xLb6j...
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Submission: On September 21 via api from IE — Scanned from DE
Effective URL: https://www.getfeedback.com/cx-impact-summit-2021/?utm_campaign=GetFeedback%20Scheduled%20%5BAdHoc%5D%20Emails&utm_medium=em...
Submission: On September 21 via api from IE — Scanned from DE
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Text Content
* Product * Salesforce * Customers * Resources * Plans & Pricing * Sign in Try for free * Product * Salesforce * Customers * Resources * Plans & Pricing * Sign in -------------------------------------------------------------------------------- PRODUCT * GetFeedback platform * Listen * Understand * Act * AppExchange listing * Plans & Pricing RESOURCES * Resource center * Guides * Support * Partners COMPANY * About us * Customers * Careers * Security * Philanthropy * Newsroom * Investor relations INDUSTRIES * High tech * Financial services * Manufacturing Our CX Impact Summit is just around the corner! | November 4 Save your spot Join the conversation by using #CXImpactSummit Presented by: SPECIAL GUESTS TREVOR NOAH Comedian and host of “The Daily Show” SERENA WILLIAMS Professional athlete and businesswoman North America November 4, 2021 at 9am PST EMEA November 4, 2021 at 4pm GMT SAVE YOUR SPOT First Name Last Name Title Company Email Phone Number Region North AmericaEMEALATAMAPACOther Does your company use Salesforce? Yes No I wish to receive information about other Momentive Business Solutions like product updates, news, information, and special promotions. Visit the Privacy Notice for information on how we use your information. You can unsubscribe at any time. By clicking 'Submit', I agree to use of my details to contact me about my specific request or inquiry. Submit IT'S A NEW ERA OF CX The CXIS event is where winning brands build up the confidence to influence and deliver on the future of customer experience. Register now We're all ready for a new start, a chance to move forward with a brighter and more confident perspective. It's been a rough couple of years. And for customer experience professionals in particular, the pandemic has made an already difficult job harder with unexpected and rapidly-changing customer needs. Get ready for GetFeedback's 2nd Annual Customer Experience (CX) Summit—a day of laughter, optimism, and inspiration delivered to you by the industry's top experts and innovators. Join us for a day of best practices, expert insights, and tangible takeaways that will get you prepared and excited to take on the future of customer experience with confidence. TOPICS In this summit, you'll learn how to: * Run a Voice of the Customer (VoC) program * Scale your CX program with Salesforce * Prove the value of customer experience * Gain executive buy-in for CX initiatives * Make the most of top CX metrics (NPS®, CSAT, and CES) * Listen, understand, and act on customer feedback * Cultivate a customer-centric culture * Uplevel your customer experience maturity See agenda SPEAKERS Our internationally renowned speakers include: TREVOR NOAH Comedian and host of “The Daily Show” SERENA WILLIAMS Professional athlete and businesswoman ZANDER LURIE CEO at Momentive THOMAS HUSSON VP, Principal Analyst Forrester SHONNAH HUGHES Global Product Growth & Innovation Evangelist, Momentive SHEP HYKEN Cheif Amazement Officer, Shephard Presentations NATALIE ROBERTS Sr. ISV Partner Manager, Salesforce JEANNIE WALTERS CCXP, CEO, Experience Investigators™ ANNETTE FRANZ Founder & CEO, CX Journey Inc. DAN GINGISS CEO & Founder, The Experience Maker NATE BROWN Chief Experience Officer at Officium Labs MYRA GOLDEN Founder, Customer Experience Designer, Myra Golden Seminars CRAIG SHULL General Manager of GetFeedback at Momentive MIKE TATUM Demand Generation Manager of GetFeedback at Momentive ANGELA VECCE Product Marketing Manager of GetFeedback at Momentive Register now AGENDA Thursday, November 4, 2021 9am-9:55am PST / 4pm-4:55pm GMT KEYNOTE: A CONVERSATION WITH TREVOR NOAH Trevor Noah, comedian and host of “The Daily Show” | Zander Lurie, CEO at Momentive Join us for an exclusive, live-only conversation with Trevor Noah, comedian and host of “The Daily Show.” 10:10am-10:40am PST / 5:10pm-5:40pm GMT GETFEEDBACK PRODUCT KEYNOTE Craig Shull | Thomas Husson GetFeedback is excited to unveil our biggest release yet! Join us as our company announces features that will empower you to thrive in this new era of customer experience. Featuring Craig Shull, general manager of GetFeedback at Momentive. 10:45am-11:05am PST / 5:10pm-6:05pm GMT FIRESIDE CHAT WITH SERENA WILLIAMS Serena Williams, professional athlete and businesswoman | Zander Lurie, CEO at Momentive 11:10am-11:55am PST / 6:10pm-6:55pm GMT “WHY SHOULD I INVEST IN CX?” Shep Hyken | Dan Gingiss | Shonnah Hughes Customer experience professionals face the challenging task of having to persuade colleagues and leadership to invest their resources and time into a CX program. Turning skeptics into collaborators is hard. But it can be easier with Shep Hyken and Dan Gingiss on your side. In this session, they’ll share: * The latest industry data to uplevel your case for CX * How to persuade the C-Suite to support your program * Ways to create remarkable customer experiences that impact business growth Join this session for the boost of confidence you need to continue being the best CX advocate in your organization! 12:00pm-12:35pm PST / 7:00pm-7:35pm GMT VOICE OF THE CUSTOMER “RADIO TALK SHOW” Annette Franz | Nate Brown | Mike Tatum Tune in for a live Voice of the Customer (VoC) talk-radio-themed session. Your co-hosts, Annette Franz and Nate Brown, also known as the “Customer Relationship Doctors,” will share a fresh approach to capturing and acting on customer feedback. Dial into this session to learn how to: * Refocus priorities: First come the customer relationships, then the metrics * Leverage data to build long-lasting connections that bring “heart” back into the business * Ditch the bias and use customer feedback to make better business decisions Have a burning VoC question to ask the Customer Relationship Doctors during the show? Submit it here. 1:05pm-1:50pm PST / 8:05pm-8:50pm GMT HOW TO SCALE PERSONALIZED CUSTOMER EXPERIENCES (USING GETFEEDBACK WITH SALESFORCE) Natalie Roberts | Shonnah Hughes What do Salesforce and GetFeedback have in common? Both platforms were created to put the customer at the heart of every business. In a time when digital and automation are a necessity, it can be easy to lose sight of the human behind the customer data. In this session, Natalie Roberts and Shonnah Hughes, will cover: * How to evolve from customer transactional to long-term relationships * Methods for combining quantitative and qualitative customer feedback data at scale * The significance of employee experience in your CX program * The Salesforce exclusive co-innovation project Join us to hear how the power of Salesforce and GetFeedback will advance your customer experience program. 1:55pm-2:30pm PST / 8:55pm-9:30pm GMT CX MATURITY GAME: ARE YOU A CHUMP OR CHAMP? Jeannie Walters | Myra Golden We all know a few CX Chumps—they talk a big game, but don’t actually deliver on great customer experience. CX Champs, on the other hand, understand that the space is always evolving, and so should their customer experience program. Join Myra Golden and Jeannie Walters as they play the “CX Maturity Game.” Together, we’ll explore different CX scenarios and rate the maturity level of each. In this session, you’ll learn how to: * Assess the maturity level of your CX program * Turn any customer complaint into a compliment * Build seamless collaboration across your organization * Take action on customer feedback in a way that’ll lead to real results Be a CX Champ! Join us to learn how to uplevel your customer experience maturity game. Register now PRODUCT * GetFeedback platform * Listen * Understand * Act * AppExchange listing * Plans & pricing RESOURCES * Resource center * Guides * Support * Partners COMPANY * About us * Customers * Careers * Security * Philanthropy * Newsroom * Investor relations INDUSTRIES * High tech * Financial services * Manufacturing © 2021 GetFeedback, Inc.|888-684-8821|Privacy notice|California privacy notice|Terms of use|Cookie policy *Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. × We Value Your Privacy Settings NextRoll, Inc. ("NextRoll") and our advertising partners use cookies and similar technologies on this site and around the web to collect and use personal data (e.g., your IP address). If you consent, the cookies, device identifiers, or other information can be stored or accessed on your device for the purposes described below. 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