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MYCUSTOMER

Engagement
17th May 2022


COULD YOU BE OUR 2022 CX LEADER OF THE YEAR?

MyCustomer’s annual award returns for 2022 with entries now open to customer
experience pioneers around the globe.

by
Chris Ward

Voice of the Customer
19th May 2022


LIVE SESSION: HOW ARE VOC PROGRAMMES EVOLVING?

by
Neil Davey

Channels
12th May 2022


­WILL MUSK KILL TWITTER CUSTOMER SERVICE?

by
Chris Ward
Any Answers comment Icon 2

Data
16th May 2022


MEASURING CX ROI IS HAMPERED BY MEANINGLESS MEANS

by
Peter Dorrington

CRM
12th May 2022


SAP SAPPHIRE 2022: WHY IS CX BEING SIDELINED?

by
Paul Greenberg and Brent Leary

Voice of the Customer
10th May 2022


“BE PREPARED TO CHALLENGE EXECUTIVES WITH INSIGHT"



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HOW TO CREATE A CUSTOMER SERVICE FUNNEL


New
Engagement
11th May 2022


HYPER-PERSONALISATION: THE FUTURE OF CX?

by
Michael Hinshaw

Engagement
9th May 2022


HOW TO RESPOND TO COMPLAINTS ABOUT YOUR PRICES

by
Colin Shaw
Any Answers comment Icon 1

Technology
6th May 2022


IS PROACTIVE SERVICE CAUSING MORE HARM THAN GOOD?

by
Rhys Fisher

Loyalty
4th May 2022


WATCH NOW: WHAT’S GONE WRONG WITH THE CX WORLD?

by
Neil Davey

Data
3rd May 2022


4 WAYS TO FUTURE-PROOF INSIGHTS TO MAXIMISE CX ROI

by
Ryan Stuart

Voice of the Customer
29th Apr 2022


WHEN SHOULD YOU ASK FOR CUSTOMER FEEDBACK?

by
Maurice Fitzgerald
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BRAND DIRECTORY


EXPLORE EVERY SOLUTION PROVIDER AND CONSULTANCY IN THE CX MARKET

Browse our directory of 100+ customer experience technology providers and
consultancies to find the solutions to all your CX needs

Learn more



RESOURCES

Research
Sponsored


RESEARCH: THE CHANGING FACE OF CX LEADERSHIP

Download for key insights into the changing face of customer experience
leadership, and how it has evolved against the Covid-19 backdrop.



Whitepaper
Sponsored


DESIGNING A WORLD-CLASS CX APPROACH



Ebook
Sponsored


CX'S FUTURE IN TRAVEL, TOURISM AND HOSPITALITY



Report
Sponsored


THE PURSUIT OF SEAMLESS CUSTOMER EXPERIENCES


New
Report
Sponsored


HOW TO CREATE A CUSTOMER SERVICE FUNNEL


New
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FEATURED HUBS

Engagement


CHANGE MANAGEMENT AND YOUR CX PROGRAMME

Customer experience programmes are great at surfacing ideas and outlining
actions. But implementing and sustaining effective CX change is hard! To...



Channels


THE ROLE OF AI IN CREATING HUMAN-CENTRED CUSTOMER SERVICE

The role of AI and machine learning has taken on extra significance in customer
service, since the COVID-19 pandemic. With many businesse’s staff and...



Loyalty


CORPORATE SOCIAL RESPONSIBILITY AND THE CUSTOMER EXPERIENCE

As a society, we are becoming more sensitive to global issues such as the
environment and the damage that 'big business' is perceived to be causing...



Engagement
Sponsored


THE ESSENTIAL ROLE OF EMPATHY IN CUSTOMER SERVICE

With the pandemic dialling up the levels of anxiety and stress for customers, it
has never been more important that organisations show them empathy...


By
Genesys


Engagement
Sponsored


THE CX LEADERSHIP TOOLKIT

65% of c-level executives rank improving customer experience as their most
important overall business objective. Yet studies indicate that many...


By
CX Leader of the Year


Management


DELIVERING CUSTOMER SERVICE DURING COVID-19

With the coronavirus pandemic forcing large numbers of staff to work from home,
customer service and CX leaders must ensure that their teams remain...





DIGITAL EVENTS

Webcast
25th May 2022


HOW TO BE A CUSTOMER EXPERIENCE ALCHEMIST (AND TURN YOUR CONTACT CENTRE INSIGHTS
INTO GOLD)

In this CX Leader Session in association with Medallia, we’ll deep-dive the
processes, strategies and technologies all customer experience...



Webinar


WHY KNOWLEDGE MANAGEMENT IS THE MISSING INGREDIENT IN THE DIGITAL TRANSFORMATION
OF CX



Webinar


HOW DIGITAL TRANSFORMATION CAN IMPROVE YOUR B2B OMNICHANNEL CUSTOMER EXPERIENCE



Webinar


HOW TO EMPOWER YOUR CUSTOMER SERVICE STAFF AND KEEP THE GREAT RESIGNATION AT BAY



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BRAND NEWS

Read more brand news


THE LATEST NEWS AND ANNOUNCEMENTS FROM SOLUTION PROVIDERS IN THE CX MARKET

Product announcements, company updates, industry research and news from our
directory of 100+ customer experience technology providers and consultancies.

Read more
Sabio
12th May 2022


SABIO ANNOUNCES SPEAKERS FOR DISRUPT CX EVENT



InMoment
20th Apr 2022


INQUBA PARTNERSHIP OFFERS JOURNEY-FIRST APPROACH



NICE
11th Apr 2022


NICE SUPPORTS 4M UK INVESTIGATIONS VIA PLATFORM



Sabio
6th Apr 2022


SABIO UNVEILS 'SABIO CONSOLE' AT DISRUPT UK



Ventrica
5th Apr 2022


VENTRICA APPOINTS IAIN BANKS AS NEW CEO



Genesys
30th Mar 2022


GENESYS ANNOUNCES STRONG FISCAL YEAR 2022 RESULTS





TRENDING

CRM
12th May 2022


SAP SAPPHIRE 2022: WHY IS CX BEING SIDELINED?

The CRM Playaz wade in on the SAP Sapphire executive keynote. And they're left
scratching their heads about the absence of CX. Again...

by
Paul Greenberg and Brent Leary

Voice of the Customer
19th May 2022


LIVE SESSION: HOW ARE VOC PROGRAMMES EVOLVING?

by
Neil Davey

Channels
12th May 2022


­WILL MUSK KILL TWITTER CUSTOMER SERVICE?

by
Chris Ward
Any Answers comment Icon 2

Data
16th May 2022


MEASURING CX ROI IS HAMPERED BY MEANINGLESS MEANS

by
Peter Dorrington

Engagement
17th May 2022


COULD YOU BE OUR 2022 CX LEADER OF THE YEAR?

by
Chris Ward

Advertisement

Loyalty
28th Apr 2022


EXCEPTIONAL CX IS YOUR GREATEST ASSET VS INFLATION

by
Chloe Woolger

Engagement
27th Apr 2022


"MANY CX LEADERS TAKE IT AS AN INTERIM ROLE"



Voice of the Customer
26th Apr 2022


WATCH AN EMOTIONAL FIRST CX LEADER SESSION OF 2022

by
Chris Ward

Report
Sponsored


THE PURSUIT OF SEAMLESS CUSTOMER EXPERIENCES


New
Loyalty
25th Apr 2022


WHY IS CUSTOMER SATISFACTION AT A 17-YEAR LOW?

by
Colin Shaw

Data
22nd Apr 2022


HOW TO PUT DIGITAL EMPATHY INTO PRACTICE

by
Neil Davey

Data
21st Apr 2022


CX & THE CHANGING FORTUNES OF CUSTOMER INSIGHT

by
Neil Davey

Contact centres
20th Apr 2022


WHY PATIENCE IS A VIRTUE IN TRANSIENT CX ROLES

by
Rhys Fisher
Any Answers comment Icon 3

Voice of the Customer
19th Apr 2022


WHICH IS BEST: GOOD DATA OR GREAT SURVEYS?

by
Jim Tincher

CRM
14th Apr 2022


HAS SALESFORCE LOST ITS WAY?

by
Neil Davey

Channels
13th Apr 2022


HOW TO SUPPORT STAFF IN THE COST-OF-LIVING CRISIS

by
Ben Booth

Strategy
12th Apr 2022


PODCAST: ADI TOBIAS, HEAD OF CX STRATEGY, UBER





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MOST READ THIS WEEK

Engagement
17th May 2022


COULD YOU BE OUR 2022 CX LEADER OF THE YEAR?

by
Chris Ward



TRENDING

CRM
12th May 2022


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by
Paul Greenberg and Brent Leary
Engagement
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LATEST RESOURCES

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